Total 5 it analyst job vacancies in Customer Service category in Hong Kong

Our client a IT Services Company is looking to hire IT Support - six months Contract.

Background/Experience/Required Skills

• Knowledge in PC Installation and configuration.

• Providing basic troubleshooting and guidance to customers in resolving their issues.

• Decommission Support for old laptops.

• Troubleshooting: Diagnose and resolve hardware related issue.

• Communication : Interact with team leader and to follow their guidance
• Fresh graduates who have done internship in IT Support also welcome to apply

• Experience: 1 to 3 years
• Work Location: Kwun Tong
• Basic IT Support knowledge
• Working Hours : Monday to Friday - 9:00 am to 6:00.pm
• You will get to work with investment bank.

• Experience: 1 to 3 years

Our Client a Leading IT Technology company is looking to hire IT Helpdesk Team Lead.

Responsibilities:

• Maintains a first-class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner;
• Be responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools;
• Identify and escalate priority issues;
• Supervise the team to ensure SLRs are met;
• Resolve day-to-day operation issues and escalate to management where necessary;
• Act as first point of contact for new scope requirements and BAU Escalation;
• Compile monthly progress report on overall status of BAU support, ad-hoc projects and initiatives, including support KPIs;
• Good telephone manner;
• Willing to take shift duties and ad-hoc assignment;

• Bachelor’s degree / diploma in IT / IS discipline or equivalent;
• At least 10 years’ experience in helpdesk support; which included 3 years’ experience leading a team of 10+ helpdesk agents;
• ITIL foundation V3/V4 is required;
• Proficient in written English & Chinese; Fluent in spoken English and Cantonese; Ability to communicate in Mandarin is an advantage;
• 5-day work a week.

Our client is a large Investment Bank is looking to hire  IT Helpdesk.

Responsibilities 

• Work in Large scale environment with 5 days’ work.
• Provide day to day monitoring, support, and administration to in-house users.
• Provide technical support service to all departments.
• Assist users for software or hardware troubleshooting and problems solving.
• Incident management.
• Report operation risk to Team Lead.
• Maintain and update knowledge base including but not limited to technical documents and procedures.
• Identify and resolve technical issues, provide root cause analysis of each incident.
• Utilize latest technology facilities available to optimize and improve existing operation procedures continuously.
• Ensure all the desktop computer systems are working properly.
• Online response user questions and assign the Tickets 

• Proven work experience as Desktop Support, Technical Support, or similar experience
• 3 years hands-on experience with Windows/Mac environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices, Email system, VPN, Bloomberg/Wind etc.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• 1 Years’ relevant support experience in Financial industry is a plus.
• Good command of written and spoken Mandarin and English is a plus

Our client is a large Investment Bank is looking to hire Senior IT Helpdesk.

Responsibilities 

• Work in Large scale environment with 5 days’ work.
• Provide day to day monitoring, support, and administration to in-house users.
• Provide technical support service to all departments.
• Assist users for software or hardware troubleshooting and problems solving.
• Incident management.
• Report operation risk to Team Lead.
• Maintain and update knowledge base including but not limited to technical documents and procedures.
• Identify and resolve technical issues, provide root cause analysis of each incident.
• Utilize latest technology facilities available to optimize and improve existing operation procedures continuously.
• Ensure all the desktop computer systems are working properly.
• Online response user questions and assign the Tickets 

• Proven work experience as Desktop Support, Technical Support, or similar experience
• 4 years hands-on experience with Windows/Mac environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices, Email system, VPN, Bloomberg/Wind etc.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• 2 Years’ relevant support experience in Financial industry is a plus.
• Good command of written and spoken Mandarin and English is a plus

Our client, a leading IT services company is currently seeking to hire an IT Support.

Responsibilities:

• Act as single point of contact for users for all IT Incidents and Service Request.
• Provide daily technical support to end user for desktops, laptops, printers, mobile devices, and other hardware, either in person or remotely.
• Install and configure software and hardware on Windows and Mac operating systems, ensuring that all systems are up-to-date and secure.
• Respond to incidents and requests in a timely manner and escalate complex issues to the appropriate team, keeping users informed of progress and ensuring that all incidents are resolved within SLA.
• Log, track, follow up, update and monitor issues logged into ServiceNow (ticketing system).
• Work closely with other Information Technology teams, including Technology Ops (Network Infra & Server), and Group Information Security teams, to ensure the seamless delivery of technology services, collaborating on projects and initiatives as required.
• Maintain an accurate inventory of all hardware.
• Part of internal IT projects, in charge of onboarding/offboarding of all IT projects and end-user computing services.
• Liaise with service providers and vendors.
• Convey issues clearly to next-level engineers or teams.
• Provide user training as and when required.

• Bachelor's degree in IT/Computer Science/Computer Studies.
• Minimum of 2 - 3 years of experience in in related field.
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role.
• Fast learner with a positive working attitude.
• Possess analytical and problem-solving mindset.
• Strong sense of urgency, time-management and able to work under pressure.
• Good organization skills, with the ability to prioritize tasks accordingly, in a fast-paced changing environment.
• Good documentation and communication skills.
• Demonstrated ability to work independently, as well as within teams required.
• Excellent customer service skills, with the ability to communicate technical information to non-technical users in a clear and concise manner and build strong relationships with users.
• Proficient in English and Mandarin (reading, speaking, and writing).
• Good understanding of computer hardware and software, networking, and office equipment.
• Good knowledge of Microsoft products, E.G, Windows, Microsoft 365, Word, Excel, PowerPoint.
• Have experience in Windows Auto Pilot & MS MFA.