Total 78 Engineering job vacancies in hong kong causeway bay

Our client, a leading IT services company is currently seeking to hire a Deskside Support Engineer.

Responsibilities:

•  Provide daily T1/T2 deskside support.
• Troubleshooting technical issues hardware and software.
• Installing and configuring hardware and software.
• Provide IT project co-ordination.
• Follow-up with other service providers and hardware/software supplier on maintenance of such hardware/software.

• High Diploma in Information Technology or related discipline.
• At least 3 years of relevant experience in deskside support.
• Experience in Windows, O365, etc.
• Experience with remote desktop applications and help desk software.
• Have retail support experience is advantage.
• Proactive and able to work independently with good commination skills.

Our client, a leading IT services company is currently seeking to hire an Contract Field Engineer.

Responsibilities:

 

• Act as single point of contact for users for all IT Incidents and Service Request.
• Provide daily technical support to end- user for desktops, laptops, printers, mobile devices, and other hardware, either in person or remotely.
• Install and configure software and hardware on Windows and Mac operating systems, ensuring that all systems are up-to-date and secure.
• Respond to incidents and requests in a timely manner and escalate complex issues to the appropriate team, keeping users informed of progress and ensuring that all incidents are resolved within SLA.
• Log, track, follow up, update and monitor issues logged into ServiceNow (ticketing system).
• Work closely with other Information Technology teams, including Technology Ops (Network Infra & Server), and Group Information Security teams, to ensure the seamless delivery of technology services, collaborating on projects and initiatives as required.
• Maintain an accurate inventory of all hardware.
• Part of internal IT projects, in charge of onboarding/offboarding of all IT projects and end-user computing services.
• Liaise with service providers and vendors.
• Convey issues clearly to next-level engineers or teams.
• Provide user training as and when required .

• Diploma or related discipline.
• With relevant working experience is preferable but not essential.
• Good communication skill and customer oriented behavior.

Excellent opportunity and career with a well-known investment bank. Responsibilities: Provide second-level helpdesk & end-user technical support across front and back office functions in HK and APAC.  Conduct troubleshooting on hardware and software. Respond to telephone/email / walk-in enquiries for technical support.  Provide troubleshooting and resolution. Hands-on support role across PC / Laptop / Phone / Printer hardware, Desktop & Business Applications, VC & multimedia equipment, and Server & Network troubleshooting. Server administration, Active Directory (User Accounts and GPOs), and Mailbox administration. Routine hardware and software maintenance for the end user space. Requirements: 3 to 5 plus years experience in a Technical Support (End User Support) role, preferably within the banking and finance industry. Experience in providing technical support for computer hardware (PC, laptop/notebook, mobile & handhelds, VC & multimedia equipment), and software (Windows 10, Microsoft Office, O365 & add-ins, Excel add-ins, etc.) Experience administering Active Directory, Exchange, and Windows Server. Basic network troubleshooting knowledge. Excellent written and spoken communication skills in English and Cantonese. Bachelor's degree in IT, Computer Science, or related discipline. Proactive, energetic, and positive attitude. Good problem-solving and analytical skills. If this outstanding opportunity sounds like your next career move, please send your resume in Word format to Leslie Ho at [email protected] and put L2 Desktop Support Engineer (Leading Investment Bank) in the subject header. Data provided is for recruitment purposes only.                      _________________________________________________________ Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries. Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results.  Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations. To see all our open jobs please reach out to us at https://pinpointasia.com/job-search/ (EA License #72371)  We are also seeking top-calibre candidates for the following exciting roles: 1) T24 Senior Software Engineer - International Bank 2) HRIS SuccessFactors Technical Architect 3) DR, BCP and Resilience Technology Director