Total 5 technical support engineer job vacancies in Finance / Banking / Insurance category in Hong Kong

About Our Client As a Sales Support Associate, you will have a pivotal role in providing assistance and support throughout the sales process for our alternative investments, hedge funds, private equity, and family office divisions. This presents an exceptional opportunity to collaborate with a leading market player and contribute to the continuous growth and success of their business. Job Description Responsibilities: Provide assistance and support throughout the sales process, including the preparation of marketing presentation materials, coordination of roadshows, note-taking during meetings, and diligent follow-up on action items. Address client inquiries promptly and deliver exceptional service, ensuring their needs are met and any issues are resolved effectively. Escalate critical matters to the team head and senior management, when necessary. Serve as the primary representative and point of contact for our CRM system, maintaining a high level of accuracy and generating comprehensive dashboards and reports for senior management. Collaborate closely with various internal teams to ensure seamless coordination and prompt resolution of client needs and concerns. Assist in conducting due diligence questionnaires and facilitating the onboarding process for new clients. Prepare and deliver regular reports and updates on funds to clients, ensuring timely and accurate communication. Provide support in organizing client seminars, events, and roadshows, taking responsibility from the planning stage through to flawless execution. Contribute to ad-hoc projects as required, demonstrating flexibility and adaptability in handling diverse assignments. The Successful Applicant Requirements: Possess a Bachelor's Degree, preferably in Finance, Business, or a related field. Demonstrated experience of 3+ years in a sales support or customer service role within the financial services or asset management industry. Holders of SFC Licenses Type 1 and 4 are highly preferred. Exhibit a customer-focused mindset, self-motivation, and the ability to thrive under pressure with tight deadlines. Proficiency in Microsoft Office, including Excel, PowerPoint, and Word. Display a high level of attention to detail and accuracy. Work independently and exhibit strong problem-solving skills. Possess excellent communication and interpersonal skills. What's on Offer If you are a driven and dedicated professional looking to contribute to a dynamic and successful organization, we encourage you to apply for this exciting opportunity.

Key Responsibilities: Collaborate with the team to architect and deploy Workspace technology solutions aligned with organizational goals. Serve as a subject matter expert for VDI, XenApp, IGEL, and Netscaler technologies. Take ownership of building and deploying new Workspace technologies in the APAC region. Manage assigned projects, working closely with support teams to ensure timely delivery. Efficiently troubleshoot and prioritize issues, driving a culture of root cause analysis. Work independently and as part of a team to resolve escalated Tier II issues. Assist in the day-to-day operations of Workspace technologies, collaborating with support teams and driving problem resolution. Evaluate emerging technologies and trends to keep the organization technologically competitive. Continuously update documentation and knowledge base articles. Facilitate cross-training on Workspace Technologies within the team. Support application maintenance and development activities for Citrix infrastructure in a global 24/7 environment. Establish and maintain vendor relationships, including conducting vendor review and analysis. Participate in after-hours support rotation and implementation when required. Requirements: Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum 5 years of experience in VDI engineering. Extensive knowledge of Netscaler, including build, design, and troubleshooting. Strong understanding of ADM and its integration with Netscaler. Proficiency in GSLB, load balancing, SSL certs, and other standard Netscaler features. Strong knowledge of Azure virtual desktop services and related technologies. Preferred experience with Windows 365 (CloudPC) and Citrix Access Gateway. Expertise in Citrix Virtual Apps and Desktops, both on-premises and in Citrix Cloud. Proficiency in scripting and automation using tools like Service Now, UIPath, Power Automate, and PowerShell. Deep understanding of Active Directory, group policies, OUs, and DNS. Proven ability to troubleshoot L3/L2/L1 issues and handle single-user problems. Deep knowledge of VMware and Nutanix. Experience with supporting and integrating Citrix infrastructure components like FAS, Cloud connectors, and Storefront. Experience integrating Citrix with AWS and Azure. Experience in building, deploying, and maintaining thin clients using IGEL. Familiarity with migration to and from Citrix Cloud. Familiarity with advanced features such as firewall, EPA, and network design principles. Excellent communication skills, fluent in English, and preferably Cantonese and Mandarin. Strong interpersonal skills, including networking, collaboration, communication, time management, and adaptability. Team player with a willingness to contribute to projects of all sizes. To apply, email [email protected]. Thank you.

The company provides comprehensive IT solutions to clients worldwide including complete strategic planning, managed hosted “cloud” services, 24x7x365 support and maintenance, development, advisory, coordination and management of IT projects. Role: As a Support Engineer, you are tasked with providing day to day Systems & Infrastructure support to all Asia clients in addition to their own internal Infrastructure and products. Whilst providing day to day support will be the main priority, the successful candidate will also have the opportunity to work on Infrastructure related projects for both clients and globally within the internal Datacenter platform. Candidates should be prepared to deal with a magnitude of different characters, and high pressure front office trading environments. The role therefore requires a high degree of client facing skills and “situation management”. Requirements: Excellent communication skills in English Solid knowledge on: Active directory Exchange MS outlook VPN MS office Previous help desk support experience Basic networking knowledge Willing to learn new technology Can do attitude The sell/Incentives: To gain exposure working with some of the best hedge funds in the world An opportunity to grow and pick up new skillsets and technologies with a close knit team environment   If you are interested in this position, or would like to explore other opportunities within banking and finance technology, please send your detailed resume to Ben Fong at [email protected] call +852 2544 4409 for a confidential discussion. BAH Partners is a top supplier of the best finance technology talent for most of Hong Kong's top-tier financial institutions. For more opportunities, please visit our website at http://bahpartners.com/live-roles or look at our other jobs listed here at http://www.efinancialcareers.hk/jobs-BAH_Partners.br00000340

Well established Wealth Management Firm Excellent Exposure Our client is a well established wealth management firm which provides services to private clients and their families, trusts and financial intermediaries, as well as institutions. With a determination to boost their client base across the Asia Pacific Region, they now invite an outstanding candidate to join them. Provide support to the Private Bankers in managing client relationship and deliver high quality services to High Net Worth clients. Responsible for account opening, KYC due diligence, client order execution. Prepare client meetings and review. To be considered, you will be a university graduate with around 2 to 4 years of relevant experience in servicing high net worth client. Knowledge of private banking products and services. Sound interpersonal and communication skills in English and Cantonese. Interested applicants should send a detailed resume to Kelly Kam by email to [email protected] quoting reference eFC3533. (Applicants not contacted within 4 weeks should consider their application unsuccessful.)

Our client, a leading global advisory firm working with private companies across private equity and assets are hiring. You will need to be a Cantonese & Mandarin speaker. It is a small office and you will be working closely with Partner. This would suit someone that can work independently, is self-driven and happy in a quiet office environment but you would also have a lot of flexibility and a global team to support you. The Junior Sales will be part of a dynamic team that works closely within the sales function to provide support to General Partners with their fundraising efforts. Some of the typical responsibilities include: To prepare pre and post-meeting notes; Assist with collating and maintaining investor updates; Attending investor meetings and writing up the minutes of the meetings; Completing specific investor information requests; Assist in collating of client target lists; Assist in roadshow management; Conducting marketing research and investor market mapping; Assist in preparation of sale reports; Assist compliance with European checks and regulations; To maintain the CRM system; and Completing project work as required.