Total 7 technical support engineer job vacancies in Sales / Marketing category in Hong Kong

FundPark is a fintech platform specialising in financing solutions for e-Commerce SME businesses. We believe that they are the backbone of the economy as they drive innovation and competition, create jobs, and contribute to economic growth. Unfortunately, traditional financial institutions often fail to serve their unique needs, leaving them without access to the working capital they need to grow and succeed.

At FundPark, we're here to change that. Powered by our proprietary credit model, cutting-edge technology, and real-time data, we provide efficient, effective, and flexible funding solutions specifically designed for e-Commerce SMEs to grow their businesses and take advantage of new opportunities as they arise. Our loan disbursement has already crossed $2 billion, helping over 18,000 e-Commerce SMEs to grow since inception.

About the role

We are looking for a candidate who is responsible and detailed minded with preferably 1-2 years experience in SME / commercial banking. In this role, you would work closely with Manager, Client Coverage / Vice President, Business Development to promote the trade finance solutions, assist in client onboarding with performing KYC/ AML due diligence as well as having close collaboration with different departments for customer onboarding. Aside from that, providing support to senior management as in reporting and managing the customer portfolio is expected.

What you need to do

• Assisting Manager, Client Coverage / Vice President, Business Development in customer onboarding from product introduction, credit approval and compliance due diligence, to loan agreement execution and credit limit activation
• Continuous support of customer enquiries
• On-going monitoring of customers’ credit position
• Assisting in building pipeline and driving loan book growth
• Support senior management for reporting, pipeline management as well as ad-doc tasks assigned

• Bachelor Degree in Business, Finance, Banking or related field is preferred
• Preferably 1-2 years’ experience in SME / Commercial Banking for customer onboarding
• Responsible and detail-minded in handling customers’ enquiries and internal documentation
• Fluent in English, Mandarin and Cantonese

Why FundPark

• Collaborate with a cohesive group of young entrepreneurs working towards peak performance
• Led and inspired by a team of experienced and visionary industry leaders
• An exclusive opportunity to be our part owner and share in the Company’s growth and success through participating in our Employee Stock Option Plan
• Join us at this exciting scale-up stage for ample development and career growth opportunities

Dental insurance, Medical insurance, Five-day work week

• Provide clerical and administrative support to sales team
• Introduce company's products to customers by phone
• Handle potential customer cases and enquiries in professional manner
• Perform contracting review and checking
• Monitor loan amount transaction
• Follow-up and liaise with relevant parties in application process when necessary
• Prepare various reports and letters as requested
• Handle any ad-hoc tasks and projects as assigned by direct supervisor

• Higher Diploma / Associate Degree or above in any discipline, or equivalent
• Minimum 1 years’ working experience in sales support and administration
• Proficiency in both English and Chinese
• Able to manage multi-tasking and committed to meet deadlines
• Proactive, detail-minded and commit to the job
• Excellent communication and interpersonal skills
• Proficiency in MS Office including Excel, Word and Powerpoint, with fast typing speed (Chinese and English)
• Sound knowledge of Loan products
• Immediate available is highly preferred
• Fresh graduates will also be considered

• Attractive remuneration package
• Career progression opportunities
• Discretionary performance bonus
• Medical & Dental insurance
• Birthday leave
• Anniversary leave
• Study leave
• Study subsidy scheme
• Employee property loan / personal loan scheme
• Numerous other staff benefits

Company:

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 50,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

 

For this position, we are looking for a Incident and Application Support Manager in Hong Kong to assist one of our client in the Financial/Banking industry.

This is an incident management (primarily) and application support (secondary) role. You will be working closely with the regional and global teams across business, product, project management and technology teams. The candidate will also be expected to contribute to projects based on the core production management work streams such as stability programs e.g. Automation, Application Resilience etc. 

Incident Management:

• Be the initial point of contact for Incident Management queries and escalations.

• Lead Major Incidents, facilitate both technical and non-technical bridge calls.
• Co-ordinate with the teams involved in incident investigations and manage communications internally.
• Produce and manage post incident review.
• Chair the incident and problem review meetings and assigned action/task tickets to remediate problems.
• Post incident, update wiki to ensure known errors and workarounds are documented for the support team.
• Collaborate with development, infrastructure, DBA etc on incidents and problems where possible.
• Work closely with application support teams to improve incident management processes.
• Relationship Management, build partnership with key stake holders and global team.
• Engage actively with stakeholders including head of trading desk and technology managers.
• Work with counterparts globally and ensuring there is a common/collective approach to issues/problems.
• DR Drill – coordinate and participate annual DR events.
• Operate in a ‘follow the sun model’ to ensure issues are resolved globally.

 

Application Support:

• Drive platform improvement initiatives in monitoring, stability, resiliency and capacity for the systems across APAC.
• Drive an operational environment for front office business applications from daily operational tasks, ensuring a stable operating environment for the applications.
• Release management – being the gatekeepers for the production environment, ensuring all change is understood and scheduled appropriately.
• Morning and weekend checks – in conjunction with global teams ensuring system readiness for the start of day and start of week.
• Monitoring – use and continual improvement to the main monitoring tool.

 

Competencies Required:

• Basic knowledge of the IT (databases, hardware, applications, operating systems, firewalls etc).
• Demonstrable strong working knowledge of ITIL Service Management framework.
• Excellent interpersonal skills.
• Experience using tools: ServiceNow and Jira.
• Self-sufficient drive and ability to work round blockers in a sustainable manner.
• Good prioritization skills, with the ability to work in a fast paced environment.
• Excellent interpersonal and communication skills and excellent problem solving abilities.
• Prior experience in a Client Services / Production management’s role.
• Good time management and ability to prioritize work.
• Working knowledge of UNIX, Linux operating system.
• Proficient in SQL and Shell scripting.
• Experience with Perl/Shell scripting, Excel and VBA .
• Experience with managing platforms in Linux and Windows environment.
• Experience with monitoring tools Autosys, ITRS Geneos and Dynatrace.
• Experienced and understand Agile methodology.

 

Nice to have skills:

• Strong domain knowledge of APAC equities markets and prime brokerage business
• Experience with Java, Kafka, Python and Kubernetes
• Incident / Problem / Change management

 

Qualifications and Experiencep:

• University qualification with IT Major
• Minimum 5+ years working experience with incident management, problem management and application Support.

• Regular team buildings
• 18 leave days / Year
• Health Insurance
• Annual bonus
• Working hours: from 9am to 6pm, Monday to Friday
• E-learning and certifications paths

FundPark is a fintech platform specialising in financing solutions for e-Commerce SME businesses. We believe that they are the backbone of the economy as they drive innovation and competition, create jobs, and contribute to economic growth. Unfortunately, traditional financial institutions often fail to serve their unique needs, leaving them without access to the working capital they need to grow and succeed.

At FundPark, we're here to change that. Powered by our proprietary credit model, cutting-edge technology, and real-time data, we provide efficient, effective, and flexible funding solutions specifically designed for e-Commerce SMEs to grow their businesses and take advantage of new opportunities as they arise. Our loan disbursement has already crossed $2 billion, helping over 18,000 e-Commerce SMEs to grow since inception.

About the role

We are looking for a candidate who is responsible and detailed minded with preferably 1-2 years experience in SME / commercial banking. In this role, you would work closely with Manager, Client Coverage / Vice President, Business Development to promote the trade finance solutions, assist in client onboarding with performing KYC/ AML due diligence as well as having close collaboration with different departments for customer onboarding. Aside from that, providing support to senior management as in reporting and managing the customer portfolio is expected.

What you need to do

• Assisting Manager, Client Coverage / Vice President, Business Development in customer onboarding from product introduction, credit approval and compliance due diligence, to loan agreement execution and credit limit activation
• Continuous support of customer enquiries
• On-going monitoring of customers’ credit position
• Assisting in building pipeline and driving loan book growth
• Support senior management for reporting, pipeline management as well as ad-doc tasks assigned

• Bachelor Degree in Business, Finance, Banking or related field is preferred
• Preferably 1-2 years’ experience in SME / Commercial Banking for customer onboarding
• Responsible and detail-minded in handling customers’ enquiries and internal documentation
• Fluent in English, Mandarin and Cantonese

Why FundPark

• Collaborate with a cohesive group of young entrepreneurs working towards peak performance
• Led and inspired by a team of experienced and visionary industry leaders
• An exclusive opportunity to be our part owner and share in the Company’s growth and success through participating in our Employee Stock Option Plan
• Join us at this exciting scale-up stage for ample development and career growth opportunities

Dental insurance, Medical insurance, Five-day work week

Job Responsibilities:

• Provide comprehensive administrative and secretarial support to senior management
• Manage calendar, schedule appointments and meetings, and coordinate travel arrangements
• Prepare and edit correspondence, reports, and presentations
• Handle incoming calls, emails, and other forms of communication
• Being the first point of contact for visitors coming to the office
• Operate and manage a full spectrum of office service/daily operations for the office
• Coordinate and organize internal and external meetings and events
• Assist in preparing and monitoring budgets and expenses
• Support office relocation and renovation project
• Handle the procurement of the operational needs of administration functions
• Liaise with relevant vendors, contractors, and other service providers
• Organize staff activities and company events
• Other ad hoc duties as requested

• Bachelor's degree in Business Administration or a related field
• Proven experience as an executive assistant or in a similar administrative role
• Excellent organizational and time management skills
• Strong written and verbal communication skills
• Proficient in Microsoft Office Suite
• Attention to detail and ability to multitask
• Professional and discreet with strong interpersonal skills
• Ability to work independently and handle confidential information
• Fluency in English, Cantonese, and Mandarin is preferred

• Private Health Insurance
• Pension Plan
• Performance Bonus
• Training & Development
• Paid Time Off

What you will do

This person will join the CONTROLS sales team in Hong Kong. She/he will help to develop new business opportunities, achieve yearly sales target, and build a network of industry contacts and influencers to act as a source for leads to meet and exceed customer requirements as well as to and attain or exceed company growth objectives.

How you will do it

• Explore and develop new customer base with such Facilities Management, Property Developer,
• Grow Building Solution business, meet and exceed sales plan
• Provide professional best fit Enterprise Solutions to our client to facilitate environmental friendly systems
• Maintain a partnership relationship with customers for the best service and solution.
• Participate in sales team for pre-sales activities and design energy saving solution
• Coordinate and monitor the project progress with different department and contractors

What we look for

Required

• Degree holder or above in Building Services, Mechanical or Electrical Engineering or equivalent
• With minimum 6 years sales experience with a good proven track record in selling Enterprise Solutions
• Solid experience in managing and promote Enterprise Solutions such as BMS, Surveillance system, Access Control , IOT , Digitalization
• Excellent negotiation and sales planning technique
• Good in project planning, communication and leadership skills and able to meet tight deadline
• Positive, passionate and supportive attitude
• Proficiency in both spoken and written English & Mandarin is a plus
• Excellent writing skill and submit report or document timely
• Able to handle and solve problems independently.
• Highly adaptable and result driven
• Highly commercial and entrepreneurial
• Self motivated with strong initiative to meet and exceed sales plan
• Candidate with less experience will be considered as Senior Sales Engineer

Preferred

• Experience in building solution / Cloud service solution related industry would be an advantage
• Self-motivated, hardworking and positive 
• Strong interpersonal, presentation skills in public
• Good spoken and written in English and Chinese

#LI-AA1

Main Responsibilities Provide functional and technical support to both Bond and RSF desks   Monitor systems used by both desks to ensure smooth operation   Work closely with business users to identify and understand their needs   Collaborate with other support teams to ensure integration is working as expected   Set up new users and amend user configurations   Write and maintain documentation   Participate in the necessary technical meeting   Participate in agile meetings (daily, retrospectives, etc.)   Participate in non-regression campaigns   Raise alert adequately on the risks encountered during the conception of features (cost, delay, resources)   Manage incidents (P1 & P2) and urgent requests when appropriate to decrease impact and resolution time.  Legal Specific Systems within FO Booking and Risk are responsible for the (non-exhaustive list): Murex GDM Orchestrade Apex Administration to be filled by all members of the team: Calitrack for Incidents and time ticketing DIANA / Leavenet for man-days Key Internal Contacts: Murex GDM and Apex Global support teams FO, sales, operations, and MAM teams in APAC regions Other applicative teams, either downstream or upstream, in APAC (mainly Hong Kong, Tokyo, Singapore), Europe, or the US. Key External Contacts: Murex and Apex Vendor Legal and Regulatory Responsibilities Comply with all applicable legal, regulatory, and internal Compliance requirements, including, but not limited to, the Hong Kong Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.   Maintain appropriate knowledge to ensure you are fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence. Qualifications / Skills Required Higher Education (Degree or equivalent) in computer science, maths, physics or engineering Rigorous and organized Proactive, independent, and proven ability to work under tight targets and pressure Fluent in English   1 year contract, extendable