Total 4 maintenance manager job vacancies in Hong Kong

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionized the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fueled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

What the job does:

We are looking for a driven, passionate superstar to join Team Tilbury as our Hong Kong & Macau market. In your role, you will report directly to our Senior Sales & Education Manager and work cross functionally with different teams.

• To be responsible in driving for all top-line revenue
• Develop monthly forecast, target and incentive, (both qualitative and quantitative) and relevant action plans to lead the team to achieve.
• Drive retail sales, service and marketing activities in line with brand strategy implementation.
• Review and develop improvement plan for store and staff performance and commercial KPIs on monthly basis with Assistant Business Manager/Business Manager
• Update regularly on achievement of sales target, key business and people challenges, strengths and opportunities for review and discussion.
• Develop strategy plan with Senior Sales and Education Manager on Key launches, hero and focus products and KPIs.
• Focus on building and maintaining strategic partnerships with retail partners to ensure long-term success and successful partnerships, and to achieve performance results and profitability.
• Collaborate and coordinate with cross functional departments on retail activities (sales, supply chain, marketing, customer service, education, merchandising).
• To plan staffing and retail headcount across all doors.
• Conduct store team performance assessment and develop talent development and succession plan.
• Participate and drive staff engagement and learning to develop good team morale.
• Collaborate with education team to elevate customer service (product knowledge, selling system, artistry skills and make up service).

Some attributes we are looking for:

• 4-5 years of experience in retail sales management, account management role, preferably in beauty or (and) retail  
• Results driven, People oriented and analytical in approach to identifying opportunities
• Good interpersonal and communication skills
• Team Player, inspires the team by leading by example
• Taking initiative, be agile and proactive in problem solving
• Good command of both spoken and written English

About Charlotte Tilbury Beauty
Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

About the role
Ever since, we have expanded rapidly across the APAC region in Hong Kong, Macau, China, Singapore, Thailand, Cambodia, India, and South Korea and continue to have very ambitious growth plans in new markets for 2023 and beyond.

The Logistics / Inventory Manager APAC is the subject matter expert on the regional inventory management with 3PL service provider and will be able to provide a short and long-term view of the stock position to all teams so that they are aware of products at risk, delays in stock deliveries, when new products are landing, and any items that are over-stocked. Key priorities will be to ensure best availability in both regional warehouse in Hong Kong and cross border warehouses in China, flexing the stock holding strategy based on the latest market intelligence and demand forecasts.

We are looking for someone with experience in managing stock across multiple warehouses and who understands the complexities of a global supply chain. This person must also be an excellent communicator and relationship builder internally and externally, who is willing to roll up their sleeves and get stuck into operational detail, but can also work strategically to overcome long-term challenges in a fast-growing business.

As a Logistics / Inventory Manager you will

• Oversea inventory level across the APAC region to ensure optimal stock levels at different warehouse locations.
• Implement inventory control process with global team and 3PLs, including cycle counting, stock reconciliation, and audits.
• Monitor KPI metrics and implement improvement with 3PLs as needed.
• As a primary point of contact to 3PLs to build and maintain effective business relationship and focal point for co-packing projects.
• Track and monitor warehouse operations end-to-end, work closely with internal supply chain functions team and 3PLs to ensure timely and accurate delivery of goods while maintaining SLA.
• Lead and take initiative with 3PL for SOPs maintenance and remediation process to meet agreed SLA and deadline.
• Coordinate with planning team to ensure stock movement forecast to be factored in our 3PLPs to resource plan and execute our requirements on time and to budget.
• Utilise technology and software tools to streamline the inventory management process with regional insight and process guideline with Global Inventory team.
• Analyze data to identify trends, issues, and opportunities for improvement.
• Prepare and present regular reports on inventory performance to senior management.
• Validate and ensure accurate the monthly 3PL billing according to the contractual agreement and accrual with finance.
• Manage Regional Inventory team, guide and discover innovative methods to ensure continual improvements on inventory accuracy.
• Foster a culture of continuous improvement and innovation within the team.
• Work closely with Senior Supply Chain Manager to align inventory strategies with broader supply chain goals.

Who you will work with

• Reporting into the Supply Chain Director APAC
• Supporting the APAC Commercial function as the regional stock SME

About you

• A strong educational background
• 4+ years of experience in a similar multi-site inventory management role
• Experience working with logistics providers and able to demonstrate experience in driving operational performance improvement.
• Able to demonstrate real examples of taking ownership of projects/improvements right through to the end result.
• Showing outstanding attention to detail, identifying, and addressing anomalies quickly
• Understanding and commercial awareness of the total supply chain including supply and demand planning.
• Experience with an ERP, WMS and POS system is a must, someone IT savvy who is able to bring experience of improved information sharing.
• Strong Team player, an entrepreneurial flair, real commerciality, and great relationship building abilities!

Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.

What the job does:

We are looking for a self-driven, passionate superstar to join Team Tilbury as our Assistant Visual Merchandising Manager.  You will be involved in all aspects of visual merchandising and project manage – from design to approvals to suppliers’ recruitment to technical drawings development to production and installation. You will be part of a growing Store Design and VM team responsible for all Hong Kong and Macau and Travel Retail. You will thrive on the challenge of a fast-paced environment, and you will be able to use your previous visual merchandising or any similar project experience as a either in house or at an advertising agency to make great effect in our team. In your role, you will report to our Store Design and Visual Merchandising Manager and work cross functionally within local team and the Global teams.

Key Responsibility

• Report to line Manager, the caliber manages the conception and implementation of the global Charlotte Tilbury strategy as we grow in Asia.

• Consolidate all market VM calendar, attend regular meetings with global team, marketing, and commercial teams to get campaigns strategies and directions on budget, product launches & promotions.

• Support the SDVM Manager in preparing & launching new campaign, including in-store display ordering, videos, visuals, animation, planogram for HKMO and TR stores.

• In-charge of planogram updates for all store in line with global VM guideline, follow up through artwork, production, and quality check.

• Assist in design and production of animation roll out including pop up stores, window, outposts.

• Create plate artwork to fulfil individual market product assortments and launch dates.

• Follow up on HKMO specific content assets: Asian models in visuals & videos.
• Control quality and follow through the in-store and windows projects. Coordinate with relevant parties including but not limited to contractors and consultants to ensure the quality of local productions comply with global standard. Attend on-site meetings and installation.
• Create Store opening VM Guidelines for new stores alongside the retail and SD team.
• Conduct regular store visit to maintain store excellence
• Deliver VM training to retail team related to VM standard to ensure a compelling customer experience.
• Assist SDVM Manager on budgeting and forecasting. Raise Pos, follow up on invoices and control expenditure of any orders placed for individual projects.
• Be alert of market trends and best practices. Provide research to the team and global.

Some attributes we are looking for

• Degree holder in art and design discipline with minimum 5 years working hands-on experience gained in the fields of visual merchandising/ retail design industry/ product design/event or pop-up design/ graphic design or a combination of above. Previous work experience in cosmetics industry will be a plus.
• Experience with a range of design packages; preferably with knowledge of Adobe Suite, Sketch up, AutoCad and other design softwares.
• Ability to work well in a team environment and contribute ideas whilst being self-motivated and able to work independently.
• Be Positive, flexible and extremely well organised, have the skills and personality to thrive in a rapid environment and meet challenging deadlines. Also will be able to respond quickly and effectively to changing priorities.
• High attention to detail and project management. Must be able to manage multiple projects simultaneously with short and long lead times to meet deadlines. Ability to juggle different pressing priorities with ease.
• Experience working with vendors and understanding of fabrication and production processes.
• Ability to balance design, with operational needs and budget objectives resulting in exceptional designs and an improved customer experience.
• Understand the importance of aesthetic quality, detail and the perfect choice of colours, materials, concepts and brand identity.
• Strong interpersonal skills with ability to work across different teams at multiple levels.
• Proficient in spoken English and Chinese (Mandarin and Cantonese).

The Role:

Ever since, we have expanded rapidly across the APAC region in Hong Kong, Macau, China, Singapore, Thailand, Cambodia, India, and South Korea and continue to have very ambitious growth plans in new markets for 2023 and beyond.

The Customer Supply Chain Manager will work hand-in-hand with internal sales and in-store teams as well as E-commerce partners, driving our operational execution and supply chain service levels. Building up the processes required for best in class operational efficiency, ensuring we have the right stock at the right time and we are exceeding our customers’ expectations in terms of accuracy and speed.

We are looking for someone who is an excellent communicator and relationship builder, who is willing to roll up their sleeves and get stuck into operational detail but can also identify and address long-term challenges in a fast-growing business.

Role Accountabilities:

• Communicate Supply Chain updates in a pro-active, informative, and collaborative manner to manage expectations for new stores, new products, marketing activity, operational delays, out of stocks, etc.
• Manage daily operational concerns and priorities at APAC Warehouses, working collaboratively to fix underlying issues and ensuring SLAs are met
• Manage B2C flows, ensuring all orders are flowing correctly through our systems and being dispatched and delivered to our customers on time and in full.
• Validate daily replenishment stock orders to our stores, ensuring great on-shelf availability through optimised inventory controls and 3PL on-time performance.
• Provide first line support for all retail operations queries including POS expertise, facilities/maintenance issues, stationery and hygiene product orders.
• Provide support to Regional Supply Chain lead and the sales team on the performance of the day-to-day operations and operational concerns.
• Understand operational weaknesses and highlight/implement solutions to improve customer service and delivery efficiencies.
• Validate the order request and manage the order fulfilment for Retailers.  
• Prepare CSC service performance dashboard, New Product Launch run-rate, ad-hoc reports and presentations on request.
• Review and setup process flow, and support the system implementation if needed.

Reporting Relationships:

• Reporting into the Regional Supply Chain lead
• Supporting the regional sales functions as the first of point of contact on order management queries.

Key Selection Criteria:

• A strong educational background
• At least 4+ years of experience in supply chain management role including order management.
• Experience working with logistics providers and able to demonstrate experience in driving operational performance improvement.
• Able to demonstrate real examples of taking ownership of projects/improvements right through to the end result.
• Showing outstanding attention to detail, identifying, and addressing anomalies quickly
• Understanding and commercial awareness of the total supply chain including supply and demand planning.
• Experience with an ERP, WMS and POS system is a must, someone IT savvy who is able to bring experience of improved information sharing.
• Strong Team player, an entrepreneurial flair, real commerciality, great relationship building abilities and improving customer relationships.