Total 56 job vacancies by Hang Seng Bank Limited

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Customer Value Management We are currently seeking a high calibre professional to join our department as Manager, Customer Relations . Principal responsibilities Handle customer complaints related to retail banking products from all channels Directly deal with cases referred from regulators responsively and timely Conduct detailed and thorough investigation into complaints with internal and external parties independently and strictly in accordance with guidelines Propose resolutions to complaints and ensure they are in line with the overall business strategic goals Prepare investigation report, and provide verbal / written reply for customer complaints in a timely manner Analyze customer feedback and root causes of complaints, identify areas for improvement and recommendations for enhancing service quality Detect and raise if there is any compliance issue in customer complaints Requirements University degree in a related discipline or relevant experience Minimum of five years' work experience including three years or more in complaint handling or has a good understanding of service excellence Previous experience in regulatory and/or financial institution is preferred Strong self-motivation with good communication, negotiation and interpersonal skills Strong driver role and ownership to deliver result within tight timeline Proficiency in both English and Chinese Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages Hang Seng Investment Management Limited - Chief Operating Office Established in 1993, Hang Seng Investment Management Limited ("Hang Seng Investment") is a wholly owned subsidiary of Hang Seng Bank Limited, and is Hong Kong No. 1 exchange-traded fund ("ETF") manager in terms of assets under management. As a Hong Kong based asset management company specializing in managing funds related to mainland China and Hong Kong markets, Hang Seng Investment is committed to providing investors with comprehensive investment management services through investment managers with extensive experience in managing funds (including a series of ETFs and retail funds) and investment portfolios for institutional and private clients. As a leading home-grown asset manager in Hong Kong, Hang Seng Investment has 30 years of asset management experience. We are currently seeking a high caliber to join our department as Assistant Analyst , Investment Performance and Reporting. Principal responsibilities Prepare regular performance reports for institutional clients in a timely and accurately manner Maintain performance and attribution data quality and integrity Maintain internal controls, policies and procedures Provide attribution analysis and ex post investment risk related analytical support to business functions Work with relationship manager to cater new client request on reporting requirement Provide ad-hoc support as assigned from time to time Requirements University degree in a related discipline or other relevant qualifications Around 2-3 years of experience in banking or asset management Good communication, problem-solving, numerical and analytical skills Strong self-motivation, with the ability to work independently and under pressure Proficiency in both English and Chinese. Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Company Secretarial Assistant Manager Corporate Governance and Secretariate function comprises qualified lawyer, chartered company secretaries and executives of high caliber. We work as a team, with a mission to provide comprehensive and professional company secretarial services and advice to the Board and Board Committees as well as Senior Management of Hang Seng Group, with reference to best-in-class corporate governance practices, to facilitate the Bank in achieving long-term and sustainable success. As a member of our Function, you will have the opportunity to leverage your professional company secretarial knowledge and gain valuable exposure and insights into the Bank's strategic, business and operational aspects. With the Bank being part of the HSBC Group, you will also benefit from the sharing of experience and best practices of the HSBC Group which has set a high standard of corporate governance by adoption of international best practices. We are currently seeking a high caliber professional to join our department as Company Secretarial Assistant Manager. Principal responsibilities • Assist in the organization of and provide company secretariat support of the Bank , including contribute to agenda planning, collating accurate and precise meeting papers, take and draft minutes, and organise the logistical arrangement. • Support board support function and maintain relationships with internal and external stakeholders. • Assist in organising and collate accurate and corporate records for Hand Seng companies, subsidiaries and branches of the Bank. • Manage itinerary of meetings and events for Company Secretary, Directors and Senior Management. • Support and administer the corporate governance policy, including maintenance of policy templates and guidance documentation and serving as the primary contact for advice on policies. • Support ad hoc assignments for the Corporate Governance & Secretariat function. • Keep abreast of the changes in regulations/laws/Listing Rules insofar as the same relate to company secretarial and corporate governance and devise action plans for compliance Requirements • University degree in Business Management, Company Secretaries or the relevant subjects. • Associate member of The Hong Kong Chartered Governance Institute. • 5 years of post-qualification experience in corporate governance and company secretarial. • Previous working experience from a bank is an advantage but not mandatory. • Strong inter-personal communication and analytical skills with fluency in both English and Chinese. • High level of ownership and servicing mindset with dedication to delivering exceptional service quality and strong capability to think out of the box. • Good knowledge of computer applications, including MS Excel and Word. • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Digital Banking If you aspire to unleash your potential in the digital world and fast track your career in this exciting industry, Hang Seng Digital Banking offers opportunities, support and rewards that will take you further. We are currently seeking high caliber professionals to join our team as Digital Platform Manager - Mobile and Browser Lead. Principle Responsibilities Responsible for enhancing the capabilities of digital platform, developing customer-focused digital experience, formulating various recommendations, and coordinating digital platform & maintenance Shape and execute digital platform initiatives and roadmap; include but not limited to uplift customer engagement and loyalty, enhance digital messaging capability, improve digital onboarding journey, define and encourage best practices for the digital platform Accountable for continuously improving core experience on the mobile and desk-top e-banking using insights from Net Promoter Score (NPS), usability testing and direct customer feedback Work closely with various teams (such as business stakeholders, UXUI design, IT, transformation, and risk stewards) to ensure a coherent overall experience for customers including easy access and navigation to the digital journeys Work closely with commercialization team to ensure new features are being commercialized to drive up mobile active and engagement numbers Keep abreast of market and regulatory changes and timely executing enhancement and other risk-based diligence Review the business performance after the launch of the project Requirements University degree, relevant qualifications in Finance, Technology, e-Commerce etc. is preferred At least 5 years of product management / project management / business analyst relevant experience, preferably with exposure to banking or financial sector Extensive experience with a business background and have a deep understanding of customers, digital opportunities, the company's value proposition for its products, and the technology context and strategy required to differentiate those products in the marketplace Effective communication skills for navigating through business/ product requirements, differences of opinion on approach Strong business acumen and analytical ability, demonstrates flexibly when addressing shifting or competing priorities Strong sense of ownership and servicing mind-set, proven ability to build strong relationship across stakeholder groups Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements Tech savvy and with experience in Agile working model is preferable Good command in both written and spoken Chinese and English, knowledge of the Mandarin is a plus Candidates with less experience will be considered for Assistant Digital Platform Manager Proficiency in both English and Chinese Strong communication skills, both written and verbal, to explain complex or technical issues Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Investments and Wealth Solutions - Wealth Commercialization and Proposition Department Hang Seng's Investments and Wealth Solutions offers a full spectrum of investment products and services to our Wealth and Personal Banking customers, from high-net-worth to mass segments across channels. We distribute investment funds managed by top tier fund managers covering different types of funds, across regions and asset classes. A wide range of structured products with underlying linked to equities, FX rates, interest rates, investment funds, etc. are offered for investors to pursue different investment objectives. We also offer fixed income instruments and certificates of deposit to customers who look for regular coupon payment. Besides, we have securities services covering exchange traded equities in local and overseas markets offered through a wide variety of trading channels. Margin trading services covering FX and securities, and investment financing service provides extra liquidity and purchasing power to cater for investment needs from sophisticated investors. We are seeking a high caliber to join us as Sales Development Manager Principal responsibilities: Plan, develop and implement sales, product, marketing and distribution strategies for the Bank's investment products distribution business. Lead the structured products' sales development projects and liaise with various internal / external parties to ensure the smooth delivery of products / services. Work closely with distribution channels and provide adequate support and ensure an efficient sales platform is maintained. Provide sales and training related support services. Assist in the formulation of sales strategies for the structured products business. Co-ordinate, develop and motivate staff to work towards strategic goal and business target of the department. Ensure the structured products sales model, sales procedures and sales support infrastructure can comply with the requirements of the Group and relevant regulatory authorities. Requirements University degree in Business Management, Banking, Finance or a related discipline or other relevant qualifications. 5 years' experience in investment management, structured products sales development related business preferred. Candidates with less experience will be considered for a junior role. Proficient in project management, handling of new/existing structured products distributions. Strong sales orientation, with self-motivation and ability to work under pressure. Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes. Good communication and interpersonal skills. Good in both written English and Chinese, proficiency in Excel application an advantage. Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. #LI-HASE 0000JPL3

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. We are currently seeking a high caliber professional to join our department as Manager, Affluent Propositions. Principal responsibilities Assist to design and strengthen value propositions for HNW, affluent, Emerging Affluent and other strategic segments and build corresponding capabilities to support the proposition pillars through customer insights Collaborate with key Business Units, Distributions and Functions to ensure the proposition is properly delivered to customers with most optimal approach Develop Acquisition / Portfolio activities to drive customer growth and product penetration Take the lead to design and develop digital onboarding journey from account opening to activation Design and implement customer journey across multichannel touch points for enhanced customer engagement in alignment with segment strategy for a diverse customer base Develop customer events, loyalty programs and partnership privileges and product offerings based on analytics insights, customer characteristics and needs to deepen customer relationship Stay on top of compliance requirements in particular sales and marketing-related, competition law and fair value principles to take timely actions to mitigate relevant risk posing to the bank, where applicable Stay abreast of regulatory requirements to ensure all customer communications and initiatives are compliance to FIM and related policies Develop an expert knowledge of customer base, market trends, and competitor activities for the support of strategic direction Requirements University degree in Business Administration, Marketing or other relevant qualifications Minimum of 5 years' retail banking experience Solid experience in banking product acquisition, e.g. banking account, wealth management products, credit card, etc. Customer-oriented with strong business acumen and analytical skills Strong self-motivation and positive attitude with good project management and interpersonal skills Ability to bring divergent ideas to create new and valuable solutions Shown strong situation awareness, strong desire to learn and able to work in Agile environment Resilience to stress, able to unlock full potential and prepare for the future of work Proficiency in both English and Chinese Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.