Total 1,363 Full-time job vacancies in Hong Kong Island, Wan Chai

The Role Responsibilities To handle written complaints and verbal complaints referred from other departments and / or directly from clients. To ensure timely investigation / resolution according to pre-defined standards, proper case resolution and case closure, and timely logging in the system for clear and complete record purposes. Offer guidance and coaching as appropriate. To raise alert if similar complaints repeat significantly and / or suggest a developing trend or ineffectiveness of previous preventive actions. To build team rapport and share good practices with own team members and other teams in the Client Experience. To ensure self-compliance and lead team members on compliance with internal policies and external regulations. To support Director / Associate Director of Client Experience on the professional running of the Client Experience and provide cross team support as necessary. Identify improvement opportunities, participate or lead initiatives from time to time as the circumstances require. To work closely with key stakeholders and maintain good working relationship. To ensure the following standards / requirements are met: Ensure all complaints have gone through proper and appropriate level of investigation, analysis, escalation and reflection, and if possible, rectification by applying the available resources / authority. Ensure premium service is provided to complainants in the following areas: Ease of contact, Sincere and professional attitude, Prompt acknowledgment and reply (in accordance with Regulator's requirement and pre-defined Service Standards), Proper handling (e.g. offering reasonable and effective resolution) and Clear communication. Ensure that the resolution, which can be an apology and/or explanation and/or compensation, is appropriate to clients. At the same time, censor all responses / letters to clients, ensuring that the relevant complaint issues are addressed and the letter contents comply with relevant criteria for the safeguarding of the Bank's interests. Identify potential threats, frauds and high impact / high risk cases that require immediate rectification/improvement and ensure that they are timely escalated to the relevant parties for actions and/or follow-up actions. Identify business / improvement opportunities, escalate to relevant parties and assist with the design of preventive measures as appropriate. Strategy Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group's business strategy and model appropriate to the role. Business Responsibilities related to the delivery of business and/or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates Processes Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, Responsible for executing and supervising the Budget process. People & Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Employ, engage and retain high quality people, with succession planning for critical roles. Responsibility to review team structure/capacity plans. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Risk Management Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. For example - The ability to interpret the Group's financial information, identify key issues based on this information and put in place appropriate controls and measures. Governance Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. Key stakeholders Customers: The primary stakeholders who submit complaints and feedback about their banking experience. Frontline Staff: Those who directly interact with customers and need to address complaints in a timely and efficient manner. Branch Managers: Responsible for overseeing the overall customer service and satisfaction within the branch. Operations Team: Supports the complaint handling process and provides necessary documentation or information to address customer grievances. Compliance Team: Ensures that complaint handling processes align with regulatory requirements and industry standards. Legal Team: Provides guidance on complex complaints and ensures that responses meet legal and regulatory standards. Quality Assurance Team: Monitors the efficiency and effectiveness of the complaint handling process to uphold service quality. Senior Management: Sets the strategic direction for customer service and complaint handling within the bank. Regulators: External stakeholders overseeing banking practices and handling of customer complaints. Business Units: Collaborate to address systemic issues and implement changes to prevent recurring complaints. Technology Team: Supports the development and maintenance of complaint handling systems and tools to enhance efficiency and tracking. Other Responsibilities Embed Here for good and Group's brand and values in Client Experience Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); Our Ideal Candidate Bachelor's degree or related experience in customer service or complaint management role Demonstrate strong commitment, proactive and follow up complaint process from end to end. Demonstrate servicing mindset. Attention to details. It would be advantageous but not essential It would be advantageous but not essential It would be advantageous but not essential It would be advantageous but not essential Fluent in written and spoken in English and Chinese Role Specific Technical Competencies Complaint Case Handling Telephone complaint handling skills Complaint reply writing skills Coaching and training skills People Management About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

Some careers grow faster than others. If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion.  Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals.  We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs. We are currently seeking a high calibre professional to join our team as a Wealth Investment Product Expert. As a Wealth Investment Product Expert, you will be a subject matter expert on Wealth Investment Solutions provide market updates to  support Premier Relationship Managers exploring wealth investment opportunities. Through joint meeting with Premier customers to understand customers’ needs and provide wealth investment solutions. On top of joint meeting, Investment Product Expert provide investment product training & coaching to enhance Relationship Managers' product and market knowledge. Principal Responsibilities Provide technical and skills coaching towards developing staff teams in order to achieve team business objectives Work closely with the Relationship Management and Wealth Management teams in providing specialist services in business planning and joint meetings Engage in joint servicing or calls with customers regarding their investment needs, and participate in client or off site functions as and when required Supply timely market and product updates to both staff and customers Work closely with the wealth management product teams and development team on new products, product enhancements and improvements in customer experience Assist the frontline teams with all customer servicing needs and disputes in order to ensure seamless support is provided to our customers *Remark: Multiple work locations available across branches in Hong Kong, Kowloon, and New Territories Requirements University degree with honors in economics, finance, business, mathematics or a related discipline Solid relationship manager or sales role experience in either retail or private or commercial or investment banks or fund houses with a focus on the distribution of investment products Sound investment consultation and presentation skills Excellent interpersonal and communications skills, with the ability to work effectively as part of a team Strong knowledge of all wealth management products and with expertise in customer portfolio management Licensed for promoting investment and insurance products Chartered Financial Analyst, Certified Financial Planner, Certified Financial Management Planner, Financial Risk Manager or other professional qualification preferred Fluent written and verbal English and Cantonese language skills, as well as a communicative level of Mandarin 5k2023ADVHK You’ll achieve more when you join HSBC.  http://www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited. Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management WPBCORE2023

福利 - 勤工獎 - 加班津貼 - 年終花紅 - 銀行假期 - 有薪年假 - 考試假期 - 醫療福利 - 在職培訓 - 良好晉升機會 - 結婚及分娩賀禮 (視乎申請職位) 地點遍佈：元朗 / 荃灣 / 九龍灣 / 觀塘 / 太古城 / 鴨脷洲 / 柴灣 Whatsapp / 電話：7072-8070 Email：[email protected] 申請人提供之資料絕對保密只用作招聘用途

Details of the Division and Team: Corporate Trust is a market leader in providing trustee and agency services to both the short and long-term debt issuances for corporate and FI issuers. It offers a very broad range of services for diverse products from complex securitizations, project finance, syndicated loans, secured bonds, REITs, debt exchanges and restructurings to more vanilla products such as medium term notes, bonds and commercial paper. Corporate Trust also offers escrows to give clients a degree of finance protection, whether the transactions are standard or complex. What we will offer you: A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center. You can expect: Competitive Salary and non-contributory pension 20 days annual leave plus generous number of public holidays Life Assurance and Private Healthcare for you and your family A range of flexible benefits including retail discounts, gym benefits, wellbeing incentives The opportunity to support a wide ranging CSR program plus take volunteering leave days        Your key responsibilities: Lead new transactions across all Corporate Trust products from start to closing, review and negotiate documents and structures and liaise with market counterparties and internal teams to close transactions.  Draft notices or letters in line with the relevant Bank and market standards for both new and existing transactions. Manage a portfolio of defaulted and distressed deals as well as facilitate clients' restructuring and workout situations. Arrange and attend to bondholder/lender meetings.  Coordinate with various parties to protect and enforce the bank’s rights in its trustee and agency capacities. Work closely with business senior management on risk mitigation, product, restructurings, defaults, clients relationship and new business and liaise with clients, lawyers, financial advisers, bondholders/lenders on transaction specific matters. Liaison with issuers/borrowers and bondholders/lenders to deal with waivers, consent solicitation and restructurings with documentation amendments as required.  Troubleshoot any issues that may arise for transactions post closing. Relationship management and development with both internal and external clients, and all major control groups such as Legal, Tax, Compliance and Operations for ongoing transaction management purposes. Providing guidance and supervision to other team members on legal documentation, transaction structure and mechanics. Work with internal and external parties locally and globally on projects, regulatory developments and product development. Assist the preparation / reconciliation of management / MIS reports and handling of control / compliance matters in accordance with regulatory requirements Your skills and experience: A minimum of 5-8 years experience in banking, capital markets and /or corporate trust experience. Candidates with strong legal and transaction management background, and solid debt capital market and banking product experience will be highly regarded. At least 3-5 years in a similar role with previous experience (in the area of banking, REITs, structured finance or capital markets) and working on defaults and distressed transactions, plus documentation review and negotiation experience. Very strong analytical and problem solving skills. Detail-oriented, diligent, strong team-player and ability to work independently. Strong interpersonal and document negotiation skills. Excellent written and verbal communication skills (English and Chinese) with proficiency in Putonghua.. Each situation is unique and requires fresh thinking. Role is required to be performed primarily on-site at the International Commerce Centre. Relevant health and safety requirements apply How we’ll support you: Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs Training and development to help you excel in your career Coaching and support from experts in your team

By joining the OCBC Graduate Talent Programme in Hong Kong, you will: Get onboard our 24-month accelerated career programme Join with Graduate Talents from OCBC Singapore, Malaysia, China and Indonesia for an overseas regional Group orientation week Achieve a head-start through comprehensive and well-planned job rotations Develop broad-based banking knowledge Be guided by career coach / mentor Experience Fireside chats with OCBC Senior Leaders to learn from the best and develop your leadership skills Work on business innovation projects and strategic initiatives Build your regional network with graduates and businesses across the OCBC Group Meet other graduate talents across OCBC subsidiaries and the region for an overseas week-long programme of learning, innovation and business-case competitions Take part in our mentoring program for experience sharing with our senior leaders Here in OCBC Group, we value the growth and internal job mobility opportunities of our people. We are here to help you take on the future of banking together with us. Join us in OCBC Group to become the next Graduate Talent of the future! We seek passionate go-getters with high levels of motivation and drive, those who are interested in an accelerated career in the banking industry. Requirements A Bachelor’s Degree with second upper class or above in any discipline Less than 2 years of working experience Outstanding extracurricular/internship achievements Highly motivated and analytical Demonstrated leadership with a penchant for problem-solving and embracing new challenges Team player with strong interpersonal and communication skills Open-minded and able to work with colleagues from diverse cultures Keen interest in the latest development of global economy, including the Greater-Bay-Area (GBA) Excellent written and spoken English and Chinese, with proficiency in Putonghua would be an advantage Individuals holding IANG visa are welcomed   For the 2024 Graduate Talent Programme, we are hiring for the following divisions: Consumer Financial Services Emerging Business Wholesale Banking Group Global Markets Human Resources Information Technology Operations Risk Management Compliance Find out more from https://www.ocbc.com.hk/about/en/careers/graduate-talent.html   Apply Now Please submit your application to [email protected] by providing your full resume, expected GPA and stating your top 3 choices of divisions. Application ends on 31 December 2023.   Selection Process Online Application Video Assessment Online Aptitude & Numerical Tests Assessment Centre Final Panel Interview   Programme Commencement Date July 2024

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About the Role Handles customer enquiries and complaints regarding all activities in operation process Roles and Responsibilities: Hotline Operation (75%) Handles customer enquiries and complaints regarding all activities in Operation process such as Underwriting, Policy Owner Service, and Claims for different line of business Reports problems, potential crisis and complaint to supervisor for service improvement Makes outbound call to customers for follow-up cases Executes empowerment guidelines Administrative Works (20%) Documents call activities in system Documents follow up items in log sheet or send email to AIAHK Business Partners Works closely with AIAHK Business Partners to resolve the complaints and uncertain issues Other responsibilities (5%) Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements Minimum Job Requirements: Secondary education graduate with 4 years working experience Candidates with higher academic qualification or more relevant working experience may be considered as Customer Service Advisor Minimum 2-3 years relevant experience in Insurance / Customer Service / hotline service Hands-on experience in customer service Basic insurance or MPF knowledge would be definitely an advantage Others: You are preferred to obtain the license of Insurance Authority (IA) (Paper 1,2,3 and 5) and Mandatory Provident Fund Schemes Authority (MPFA) (Paper 4) You are required to obtain the relevant license(s) if your job involves regulated activities Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. We need great Actuaries who want to be part of something bigger than finance alone. Because the better we can nurture our financial wellbeing as an organisation, the better we can support and make a difference for our customers when they need us most. By ensuring our products are well designed and priced, analysing business performance and ensuring proper management of insurance policies in-force, you're not just safeguarding AIA's financial wellbeing. You're securing a better future for the people and communities we serve - today, tomorrow and for generations to come. If that interests you, read on. About the Role Support the Associate Director in product development and maintenance as well as special projects. Manage the team to provide actuarial support on product and business issues. Roles and Responsibilities: Product Prepare new product / campaign pricing to meet the financial requirements of the company. Review the product / campaign features from product risk perspective. Conduct profitability analysis of existing products. Review and propose amendments to product design and actuarial basis to be applied in new product pricing and profitability analysis. Responsible for the actuarial related areas in the product / campaign implementation cycle to ensure accuracy and timeliness of system delivery. Responsible for meeting the timeline and schedule for product internal and regulatory approval process. Other responsibilities Represent Actuarial and provide required actuarial support to distribution initiatives and special projects including the implementation of new regulatory regimes. Support manager in co-ordination of task assignment and resources for the team. Develop and train up junior colleagues to gain product knowledge and product pricing techniques. Regularly review and discuss the progress of subordinates and identify improvement/development areas. Develop and review special quotations. Perform other responsibilities and duties periodically assigned by manager in order to meet business or other requirements. Ensure team members who perform regulated activities have obtained the relevant licenses and fulfilled the licensing requirements. Minimum Job Requirements: University / College graduate with at least 6-8 years of relevant experience Attained Fellowship in Actuarial professional examination Proficient in MS Office and data analysis techniques, knowledge of actuarial software will be an advantage Experience in project and staff management Good command of written and spoken English and Chinese You are required to obtain relevant licence if your job involves in regulated activities Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About the Role As a team member of investment accounting team, to assist IFRS reporting on investment. Roles and Responsibilities: Responsible for the assigned reports to be submitted to regulator or Group finance Understand the overall workflow and process for the assigned tasks and well plan the reporting schedule to ensure on time delivery Ensure investment accounting are properly and accurately complied with IFRS requirement and AIA accounting policy Prepare monthly investment analysis and management reports Oversee the outsourcing quality of manual journal and investment management fee settlement process Support on finance projects Work with the team and other relevant parties (such as operations, IT, Actuarial, other departments, etc.) to deliver the result. Assist in system development and perform UAT. Other responsibilities Perform other responsibilities and duties periodically assigned by supervisor in order to meet regulator/operational other requirements Minimum Job Requirements: University graduate and a member of recognized professional accounting body plus 3-5 years relevant experience Sound insurance accounting knowledge and experience is a plus Knowledge in up-to-date accounting standards Experience in mass data analytics Strong problem solving and analytical skills with creativity Proficient in Excel functions Good command of written and spoken English and Chinese Others: You are required to obtain relevant licenses if your job involves in regulated activities Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. We need great Actuaries who want to be part of something bigger than finance alone. Because the better we can nurture our financial wellbeing as an organisation, the better we can support and make a difference for our customers when they need us most. By ensuring our products are well designed and priced, analysing business performance and ensuring proper management of insurance policies in-force, you're not just safeguarding AIA's financial wellbeing. You're securing a better future for the people and communities we serve - today, tomorrow and for generations to come. If that interests you, read on. About the Role Manage the actuarial valuation and analysis for financial reporting under IFRS 17, lead the team to produce the financial KPIs for IFRS metrics, business plan and regular forecasting to assist the financial management Roles and Responsibilities: Actuarial Valuation: Manage the IFRS 17 financial reporting on a regular basis, ensure detailed analysis on the movements in key financials and identify the underlying key drivers for the financial results; Communicate with management on the actual financial performance; Manage the auditor engagement for regular reporting Financial Management: Manage the team to prepare the annual budget exercise, perform regular forecast on financial KPIs, highlight the risks and opportunities as part of financial management for meeting Group's financial objectives; Assess the impacts from assumption changes to facilitate the decisions Governance & Controls: Manage the team to ensure best practice for process & controls, ensure the team maintain clearly documented audit trail of actuarial valuations including data, models, assumptions and analysis to support the delivery of high-quality financial results and analysis Ad-hoc Analysis: Manage the ad-hoc analysis, deep-dive analysis or impact assessment to reveal the financial implications; Identify areas on improving the efficiency and optimizing the reporting process through process enhancement and automation People Management: Provide direction, guidance and technical advice to coach and develop team members, provide constructive feedback on a regular basis, encourage team members to take challenge and facilitate growth and unfold the team capacity Minimum Job Requirements: University / College graduate in Actuarial Science or related disciplines Minimum 6 years of relevant experience; Candidate with less experience will be considered as Specialist (Assistant Manager) Good progress in Actuarial professional examination Knowledge in insurance products and IFRS 4 / IFRS 17 will be an asset Ability to investigate complex technical issues and communicate the findings and implications Proficiency in Actuarial Software - Prophet, especially Prophet ALS is a plus Sound knowledge in IFRS 17-related actuarial and accounting system, e.g. SAS sub-ledger is a plus Good command of written and spoken English and Chinese Proficient in MS Office and data analysis techniques is essential Others: You are required to obtain the relevant license(s) if your job involves regulated activities Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

About Mox Mox is built by and for the ones who aspire to live life to the fullest - we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration... it's all up for us to define together. Why Mox? Mox helps you grow - your money, your world, your possibilities. We equip you with the financial management tools, information and insights you need to make your dreams, big or small, come true. Everything at Mox - from our products, features, to rewards - is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Mox rewards you with an array of banking and lifestyle benefits. Who are we looking for? Reporting to the Head of Cards and Unsecured Lending you will work in the Cards and Lending Product team as part of a broader portfolio to design, develop and run one of our key propositions - Mox Credit. You drive next generation of unsecured products and services that Mox offers namely Split Purchase, Instant Clear, Instant Loans and new features that we plan to offer. Intuition for design and technology, a strategic mindset and spotting opportunities to come naturally to you. You understand the balance between risk and reward while solving for customer pain points. You are comfortable working in a fast-paced environment with high degrees of ambiguity, get excited by solving complex problems and are happy to roll your sleeves up and get things done. Responsibilities Provide insights into product, technology and market trends in unsecured lending, loan on cards, Credit Card offers and trends, pre-empting imminent disruptions and identifying opportunities for acceleration. Working closely with Customer, Risk, Marketing, Growth, UX teams and squads to plan the product features backlog, prioritize, evaluate and deliver the initiatives. Co-create the best in class campaigns and interventions to encourage usage and deepen engagement with Customer, Risk, Data and Marketing functions. Consecutively do researches about unsecured products, new features, identify possible outbreaking updates or changes within the sector, inform the teams about the changes and possible usage scenarios in our services. Gather, track and manage user comments, bank needs, concept testing, analytics tools. Facilitate the build and testing of operational processes, systems, and reporting capabilities. Design, monitor and report on product KPIs, measure effectiveness of features and sharing results and insights within the organization. Requirements Solid experience unsecured lending portfolio and product management in Hong Kong. Sharp analytical and problem-solving skills, working knowledge of SQL is a plus. Fluent English and Cantonese (read and write). Hands-on experience with agile development methodologies. Knowledge about the platform developing skills and APIs. Outstanding communication, presentation, and leadership skills. Ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication. Exceptional interpersonal and communication skills. An ability to think strategically and creatively. Attention to details. To be eligible for internal referrals at Mox Bank, you must be referred by a full time permanent employee of Mox Bank

About Mox Mox is built by and for the ones who aspire to live life to the fullest - we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration... it's all up for us to define together. Why Mox? Mox helps you grow - your money, your world, your possibilities. We equip you with the financial management tools, information and insights you need to make your dreams, big or small, come true. Everything at Mox - from our products, features, to rewards - is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Mox rewards you with an array of banking and lifestyle benefits. Who are we looking for? We are actively seeking a Manager, FCC (Financial Crime Compliance) Controls for the FCC Team. Responsibilities To conduct regular proactive thematic reviews or strategic data analysis to identify emerging financial crime risks, fraud risks and new MO and recommend changes in controls such as rule changes or implementation of new controls or better use of customer data so as to minimise fraud losses or exposure to money laundering risks for the Bank. To conduct root cause analysis for fraud or financial crime risk incidents; design and implementation of preventive and mitigating measures; prepare relevant Management Information report to ensure timely and proper escalation and to evaluate the performance of risk control measures. Lead the FCC Controls team and manage a team of investigators to perform case investigations and prepare investigation reports on transaction monitoring alerts, external fraud incidents and Law Enforcement Agency (LEA) referrals; identify unusual customer behaviours and refer such unusual transactions patterns to the JFIU through filing of Suspicious Transactions Report (STR). Ensure sufficient resources are available to support the business and operations; Regularly look into existing process for streamlining opportunities, challenge the status quo and initiate changes to achieve better efficiency through exploring the development of advance analytics capability. To cooperate with LEA closely for the sharing, analysis, dissemination and action on intelligence. Work closely with CDD Operations and Fraud Operations team (1LOD), regularly challenge and provide feedback to the teams and ensure the quality of investigations are up to the standards and expectations; smoothen and streamline the escalation process between 1LOD to FCC. Conduct review and discounting on transaction/name screening alerts generated by the Screening Systems; Participate in UAT testing on Name Screening, Transaction Screening, Transaction Monitoring, Fraud Monitoring and Case Management systems whenever there is any enhancement or system change; Any other ad-hoc duties to support the FCC function. Requirements University graduate or above in any discipline. Minimum 5 years' experience in financial crime compliance, fraud risk management or investigations in a banking environment with at least 1 year of team leading experience. Possess a comprehensive risk management mindset including financial crime risk, credit risk, fraud risk and operational risks, etc. Good knowledge of financial crime compliance and fraud risk management framework, good analytical skills and incident management experience. Sound business acumen, able to make judgment independently with strong sense of ownership. Excellent report writing skills and meticulous to details. Above all, possess an "can-do" attitude and willing to challenge the status quo. To be eligible for internal referrals at Mox Bank, you must be referred by a full time permanent employee of Mox Bank

The Role Responsibilities Strategy Input to Country/Client Business operating model design of relevant FCC and business processes. Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the Country/Department for necessary FCC controls Implement the vision, strategy, direction and leadership for the Country/Department, consistent with the vision and strategy for FCC and in support of the Group's strategic direction and growth aspirations Business Responsible in analysing alerts generated by transaction monitoring system as well as other non-automated cases with financial crime or money laundering concern Ensure suspicious transactions are thoroughly investigated and Suspicious Activity Reports (SARs) are filed with accurate information in a timely manner Ensure the suitability and quality of case data maintained on enterprise case management systems Propose control improvements, enhancements and simplifications where appropriate Participate in ad-hoc activities such as monitoring of SFC unlicensed entities, system enhancement testing etc. Provide advice on AML matters when required and maintain sound working relationship with stakeholders and peers Processes Keep up to date of appropriate policies/processes/DOIs to address financial crime risks, aligning with relevant regulatory requirements Work with relevant stakeholders on compliance with Group standards relating to AML/Sanctions/ABC People & Talent Ensure participation on appropriate FCC awareness & training (i.e. SAR and financial crime trends, AML investigation outcomes, lessons learnt) within country Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank Risk Management Ensure the suitability and quality of case data maintained on enterprise case management systems Understand technical aspects of systems relevant to CDD, Client Risk Assessments, Name and Transaction Screening, AML Monitoring and Case Management Apply Group and FCC policies and processes (AML surveillance, client screening, risk assessment) to manage risks Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations Governance Support all control checks undertaken by FCC under the Operational Risk Framework (ORF) Collate, analyse and interpret data in reports to senior management and relevant governance/risk committees Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters Works with HKMA (AML/CFT examination), Joint Financial Intelligence Unit (SAR filing) and Local Law Enforcement Agencies (Crime Investigation) Key stakeholders Business or Unit heads and managers (for risk management and compliance initiatives) Regional and Group FCC colleagues/project teams (system implementation and enhancement) Internal/External Audit and Country Operation Risk (for audit and reviews) Legal and compliance (for interpretation and consultation on legal and regulatory requirements) Regulators and Law Enforcement Agencies (for AML/CTF examinations, SAR filing and crime investigation) Other Responsibilities Embed Here for good and Group's brand and values in HK FCC Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. Our Ideal Candidate A recognised university degree or professional qualification in Law / Finance / Accounting / Business or related disciplines Minimum 1 year (for Analyst role), 3 years and above (for Associate/Team Lead role) of AML / transaction monitoring experience Familiar with local regulatory requirements A sound understanding of suitability considerations, and demonstrate them when reviewing alerts or investigating incidents Good analytical, reporting writing and methodical skills Excellent team player with strong written and oral communications Exercise judgment when to escalate or how to investigate a case, as well as the severity of any exception Role Specific Technical Competencies Compliance Policies and Standards Compliance Advisory Compliance Review and FCC Assurance Surveillance (including Screening and Monitoring) Investigations Compliance Risk Assessment Regulatory Liaison Manage Change Manage Projects About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

Role Responsibilities Strategy Ensure effective performance in the fraud risk management function thru assisting the Head Fraud Risk Operations, Hong Kong as well as working closely with other team members to adhere to policies and guidelines, taking initiatives to identify risk areas and suggesting changes of control measures. Business Manage to handle daily operations of prevention of fraud risk and investigation processes of suspicious fraud cases. Handle and communicate with FRSC ensuring services provided meeting the agreed Service Level Agreement. Analyse fraud transaction patterns defrauding behaviours to advance fraud preventive device / measures in order to minimise fraud losses. Coach the FRO officers to conduct the daily routines and tackle unusual situation if any. Ensure fraud recovery opportunities are fully optimised. Maintain good relationship with law enforcement officials, card associations and card issuing / acquiring members in order to take efficient and adequate risk control measures to reduce losses. Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country. Processes Assist to lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the team. Assist to develop and maintain fraud management capabilities, skills and infrastructure in the country that are in compliance with both internal policies and external regulations and are responsive to fraud attacks. Respond quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated to the Manager. Enhance the fraud detection capability in both lending & non-lending products. Ensure Lessons Learned shared with stakeholders on timely manner. Assist the Manager to develop and conduct fraud awareness and investigation training programs for the country fraud management unit. Continuously improve the operational efficiency and effectiveness of fraud risk management processes. Ensure effective recovery tracking process in place in the country. Risk Management Identify and share industry best practices and work with the businesses for their feasibility and implementation. Develop a collaborative relationship with law enforcement agents, peer banks and fraud risk industry forums to help detect and mitigate fraud. Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis. Governance Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines. Embed the Group's values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employee forms part of the culture. Key stakeholders Internal stakeholders Group Fraud Risk Operations Fraud Risk Surveillance Centre Financial Crime Compliance Business & Segments Credit Team - Policy & Collections Operational Risk Internal IT partners supporting CPBB business HR & L &TD team Operations, Client Care Centre and Customer Experience Management External stakeholders Auditors and Regulators Associations (Visa, MasterCard, other Regional / Local forums) and peer Banks Law Enforcement agencies Suppliers, vendors and consultants Our Ideal Candidate Professional qualification might not be required. Role Specific Technical Competencies Manage Conduct Manage Risk Manage People About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

Responsibilities: Assist to establish and review the technology risk management policy, mechanism and tools of the Group with reference to Head Office and regulatory requirements. Assist and monitor first line of defense in applying technology risk management tools in identifying, assessing, monitoring and controlling technology risk, and provide guidance on necessary mitigation measures. Assist to prepare regular management reports on technology risk status of the Group. Assess the adequacy and effectiveness of the controls from technology risk perspectives during due diligence of new products/ service propositions and incident handling, provide advisory and recommendation on new technology solution of IT initiatives. Coordinate technology risk related regulatory examinations and communication, conduct reviews to identify possible risks and provide recommendations to address the control weakness, and monitor the implementation progress of the remedial action(s) . Requirements: Bachelor Degree holder or above with major in Information Technology or related disciplines. With 5 years or above banking experience and within which at least 3 years experience or above in IT security, technology risk or IT audit field of banking industry. Holders of Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP) or Certified Information Systems Manager (CISM) is preferred. Sound knowledge in HKMA requirements and industrial standards in technology risk management. Be able to work independently and under pressure. Be a good team player. Attention to details, good analytical and interpersonal skills. Good communication skill (including in Cantonese, Mandarin, English). Proficiency in preparing presentation materials and reports in Chinese will be an advantage.

Responsibilities: Assist to establish and review the technology risk management policy, mechanism and tools of the Group with reference to Head Office and regulatory requirements. Assist and monitor first line of defense in applying technology risk management tools in identifying, assessing, monitoring and controlling technology risk, and provide guidance on necessary mitigation measures. Assist to prepare regular management reports on technology risk status of the Group. Assess the adequacy and effectiveness of the controls from technology risk perspectives during due diligence of new products/ service propositions and incident handling, provide advisory and recommendation on new technology solution of IT initiatives. Coordinate technology risk related regulatory examinations and communication, conduct reviews to identify possible risks and provide recommendations to address the control weakness, and monitor the implementation progress of the remedial action(s) . Requirements: Bachelor Degree holder or above with major in Information Technology or related disciplines. With 2 years or above banking experience and within which at least 1 year experience or above in IT security, technology risk or IT audit field of banking industry. Holders of Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP) or Certified Information Systems Manager (CISM) is preferred. Be able to work independently and under pressure. Be a good team player. Attention to details, good analytical and interpersonal skills. Good communication skill (including in Cantonese, Mandarin, English). Proficiency in preparing presentation materials and reports in Chinese will be an advantage. #LI-CT1

Your team responsibilities MSCI ESG Research, part of MSCI Llc, is seeking to expand its Client Coverage Team in Hong Kong with a commercially driven and result oriented individual. MSCI ESG Research is a fast growing business and our clients span some of the world's largest banks, hedge funds, pension funds and asset managers. In this exciting and dynamic environment, you are responsible as an MSCI ESG Sales Specialist for maintaining existing client relationships as well as new business development. This Sales position is aimed at expanding and increasing the usage of the industry-leading suite of products and services that support the integration of environmental, social and governance (ESG) factors into investment decisions. In addition to the management of management level relationships, the role also demands a consummate relationship builder, both internally and externally, in order to drive sales and hit revenue targets. Key to this role is the creation and timely execution of pipeline, which the sales specialist takes full ownership of. In this role, individuals will work very closely with global Client Service, Marketing, Legal, Product Management, and Finance / billing departments. What we offer you • At MSCI we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry. • Wherever you are located you will find transparent compensation schemes and employee benefits that can help ensure your financial security and health. While they vary by different locations, we offer a broad range of benefits that are part of the value you receive as an MSCI employee. • Our flexible ways of working will allow you to maximize your potential, and we will empower you with the trust, accountability, and advanced technology to perform at your very best. • You'll find a purposeful approach to wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our 'Here For You' Employee Assistance Program is available for our employees globally, providing confidential emotional support, financial and legal advice free of charge. Your key responsibilities • Achieve forecasted revenue, renewal and profitability goals • Grow commercial relationships and execute up-sales with existing clients • Identify opportunities and close sales to new prospects • Ability to advice and consult clients and prospects on different ESG strategies, particularly ESG integration • Undertake detailed revenue reporting and forecasting • Grow networks and attend relevant industry events • Work with the wider sales group to achieve cross-segment opportunities and synergies from information sharing and collaboration • Communication of market developments to marketing and product team • Support development of sales and support literature • Monitor and manage customer satisfaction and retention for a demanding investor client group Your skills and experience that will help you excel • Recent experience in managing sales effort against a quantitative objective • Excellent track record in developing new business and growing established revenue streams • Experience in a commercial/sales position in financial services • Good understanding of the ESG market and how ESG factors impact the investment process would be advantageous • Experience of this within the SRI/ESG industries is a plus • Excellent presentation and communication skills • Excellent networking and inter-personal skills • Advanced negotiation skills • Absolute personal and business integrity • Innovative, entrepreneurial, customer orientated thinker with strong consultative sales drive • A team builder and player with emotional and professional maturity • A commercially minded individual with drive and capacity to manage a dynamic, fast paced environment How we'll support you • Our culture of high performance and innovation relies on our people sharing their knowledge and lifting each other up. You'll be surrounded by a collaborative, global network of talented colleagues who will support and inspire you to do the best work of your career. • We believe new and challenging experiences drive personal growth and innovation. With the right challenges, encouragement, and development support you can shape your own career experience. Career paths are multi-directional, and we encourage and support internal mobility to help you identify new opportunities to progress and take control of your future. • As a new joiner you'll be enrolled on our Global Orientation interactive learning experience to set you up for success. • Our tailored learning opportunities will enable you to acquire the skills you need at your own pace, choosing between the courses and certifications best suited to you. Our Learning@MSCI platform coupled with access to LinkedIn Learning Pro will provide you with all the resources you need for to accelerate your professional growth. • At MSCI we act in ways that encourage respect for all voices, ensuring that everyone can be themselves and feel like they are a part of the company. We are intentional about ensuring that everyone is treated fairly and supported with equal opportunities to succeed. • We have eight MSCI Employee Resource Groups: All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women's Leadership Forum. About MSCI MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process. To learn about life at MSCI visit careers.msci.com , follow us on LinkedIn and Glassdoor or join our Talent Community . To all recruitment agencies MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes. MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email [email protected] and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries. Note on recruitment scams We are aware of recruitment scams where fraudsters impersonating MSCI personnel may try and elicit personal information from job seekers. Read our full note on our careers site . Quotes from Emilia Marton, Anja Ludzuweit, Dorottya Bruszt

Join our team as a motivated HR specialist in compensation and benefits based in Hong Kong. You will have an Asia wide remit reporting to the Asia Regional Head of Human Resources with a dotted line to the Global Head of Reward. At Macquarie, we are working to create lasting value for our communities, our clients, and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You'll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes. What role will you play? As the Compensation and Benefits specialist, you will act as the regional subject matter expert on remuneration and equity policies, plans, regulatory requirements, and corporate governance related to remuneration. You will advise on appropriate reward structures for new hires and international transfers and leverage your knowledge to provide regional insights into reward matters, including market trends and data, competitive practice and regulatory developments. You will be responsible for our benefit programs across Asia, including benefit renewals, and oversee the compensation and benefit policies for all our Asia business groups. You will also drive our 'Macquarie Plus' wellness benefits and support our global DEI agenda in relation to reward initiatives in Asia. Finally, you will oversee the Macquarie Awards Program within region and have active involvement in project work including new systems implementation, M&A transaction due diligence and ad hoc management reporting and analysis, including board presentations. What you offer Degree-level educated Self-motivated and able to demonstrate prior effectiveness in a highly-matrixed, international environment Extensive experience in a compensation and benefits role, ideally with experience in a regional role in investment banking or professional services A team player with the ability to multi-task, with a pragmatic, flexible approach and delivery focused mindset Proven ability to build and maintain effective working relationships with a diverse stakeholder group. We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. Benefits Macquarie employees can access a wide range of benefits which, depending on eligibility criteria and location, include: Hybrid and flexible working arrangements One wellbeing leave day per year Paid parental leave as well as benefits to support you as you transition to life as a working parent Paid volunteer leave and donation matching Range of benefits to support your physical, mental and financial wellbeing Access a wide range of learning and development opportunities Employee Assistance Program, a robust behavioural health network with counselling and coaching services Recognition and service awards About the Corporate Operations Group In our Corporate Operations Group, you will work at the heart of Macquarie. Join a collaborative team who accelerate digitalisation, sustainability and social impact for the benefit of our people, customers, shareholders and communities. Our teams include technology, digital transformation and data, operations, human resources, business services, corporate strategy and solutions and the Macquarie Group Foundation. Our commitment to Diversity, Equity and Inclusion We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background. If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.

Responsibilities: Serve as a dedicated customer contact point to deliver quality end to end after-sales services to the bank's high net worth corporate and FI customers Deliver tailor-made and one-stop quality services by closely following up client's needs, conducting case investigation and system testing Serve as a client advocate to drive internal departments to deliver the best in class services to clients Responsible for implementation and refinement of different professional banking services, formulation of workflows, continuous monitoring and enhancement of services quality and pledges Conduct regular services calls / service reviews with clients to promote efficiency, look for service improvements and seek for further business opportunities Work as a team with product specialist and relationship manager to conduct client visits and business analytics, review product and services mix in order to achieve revenue growth Ensure compliance of the Bank's policies, related banking ordinances, and other statutory and regulatory requirements Requirements: Degree holder or above, preferably with Certified Six Sigma Green Belt or above qualification At least 10 years of solid corporate client service / relationship management experience in banking industry in which 7 years of the above experience relate to cash management, remittance, corporate internet banking, account opening and maintenance Previous experience in management role or multi banking operations functions is an advantage Excellent interpersonal and communication skills Excellent analytical and numerical skills Proficiency in Microsoft Office; possessing knowledge of Excel Macro is an advantage Good command of both spoken and written Chinese and English. Putonghua is an advantage

The Role Responsibilities This is an instrumental role in ensuring that Transaction Banking activities are grounded in the Bank's strategic priorities through delivering customer value, driving productivity, optimizing cost efficiencies, facilitating #simplerfasterbetter, and living the valued behaviours. This role requires individuals who can provide strategic leadership, influence and align ambitious agendas and priorities whilst driving effective execution through skilled engaged teams. This role is accountable for the Hong Kong franchise revenues / profitability of Trade & Working Capital products - development of product strategy, its execution and commercialization, and ensuring alignment to product universe governance and product risk lifecycle management. The person will also play a key role in the development of GBA product strategy, its execution and commercialization. Strategy Lead the consulting and discovery analysis of client needs, both met and unmet, integrating these insights with current and near future market, industry and network intelligence Within the assigned markets, drives the Global Product Vision and Strategy and articulates the business value of the product suite for our clients and for our stakeholders, both from onshore and origination perspectives. The Product Vision and Strategy is: Provide an end to end product lifecycle architecture that maps out the technology and data ecosystem that will be designed along with the process and governance required, taking into account capabilities and resourcing of the markets Set agreed client servicing and product delivery standards with technology and service teams Include a robustly defined operating plan outlining product release timelines and implementation with coordination of all the activities required to bring the product to the client/market. This will involve collaboration amongst various teams - namely, coverage, sales, risk, legal, compliance, technology, etc, as well as managing the dependencies across the various phases of the product development Set out the managed process for decommissioning of products Business Financial Management - Product P/L Management Deliver new revenue streams with meaningful returns over the long term, through product enhancement and innovation, whilst uplifting current revenue streams through process efficiencies and digitization Manage both cost and investment of product build, from reduction of product unit cost to optimization of product launch/go-to-market costs Lead process design work with Operations, Technology and other business partners with the aim of translating process optimization to bottom line cost control with a high degree of reliability Deliver budget, through active management of: Revenue streams from both onshore and origination perspectives Penetration of the product: 1) no. of markets using the product; and 2) no. of clients using the products Operating Cost and efficiency of both allocated and direct costs Return (i.e. product profitability) [ROTE] Market Management & Commercialization Work closely with Regional Product Head to develop the Product Landscape: based on data and business intelligence from various sources including sales, clients and competitive market analysis Identify new business opportunities and revenue pools whilst articulating how the product capabilities can solve for client needs and requirements Lead the launch of product enhancements, new products, channels or new platforms. Held directly accountable for product commercialization plan which integrates product positioning with client value propositions, all adapted to the industries and markets of our clients Conduct regular reviews of the product offerings to ensure a "fit for purpose" operating plan and product agenda Actively mitigate identified business risks and pain points, by evaluating pragmatic solutions that have wide applicability and have potential for replication to other countries/markets Involve in solutioning of complex deals or RFPs, and drive replication of deals / unique solutions Product Digital Journey & Efficiency In collaboration with Digital Commericialization teams: Deliver product digitization agenda (product, process and platforms) in conjunction with country / regional stakeholders Build product value propositions with digital partners (3rd party platforms, consortiums and alliances) and design training materials on our digital capabilities for clients Manage platform relationships with a focus on shaping future product roadmaps and monetizing commercial opportunities Processes Work with Implementation Head to ensure successful and smooth implementation of product solutions, conducting post implementation review analysis through client feedback Work with Operations and various support teams to define new product client proposition and client service requirements, improve overall service standards and ensure quality of client service remains superior to competition Drive and sustain a productive working rhythm through Client Management team process to review client issue logs and wider feedback themes, including specific product adjustments and enhancements requiring prioritization in the rolling schedule of product design and implementation Work with Operations and Implementation to build and re-engineer processes with focus on efficiency, simplification and clarity in order to improve client experience and mitigate operational risks. People & Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Employ, engage and retain high quality people, with succession planning for critical roles. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Risk Management & Governance Ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations Build deep and comprehensive knowledge of local regulations and initiatives of local industry bodies to stay ahead of the regulatory change agenda and how it affects the product lifecycle Proactively advise Coverage, Sales, Operations and Implementation teams regarding regulatory, reputational and ethical matters Work with Regional head and relevant stakeholders to effectively identify, escalate and mitigate Operational, Compliance, Credit, Regulatory and Business conduct risks relating to Trade Ensure timely renewal of country addendums (CAs) Ensure appropriate TB inputs are incorporated in Credit applications / Term sheet / Pre-Screening Review processes Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct . Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders External Clients Vendors and infrastructure providers Third party platform providers Trade and industry journals Competitors (industry initiatives) Regulators and Governance agencies Internal: Country Head of CCIB and Coverage teams Country Head of TB, TB Sales, Trade Structured Solutions & Development and Trade Distribution Country Digital Channels, Operations, Credit, Legal, Compliance, Audit, and Risk Framework Owners Country Heads of Marketing, Corporate Affairs, HR, Finance, Financial Markets, Treasury Markets, ALM, etc Regional / Central Product teams Other Responsibilities Embed Here for good and Group's brand and values in TB Trade & Working Capital, Hong Kong; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures Our Ideal Candidate Education: bachelor's degree Or Above Languages: English, Chinese Role Specific Technical Competencies Knowledge of Trade and Working Capital products Understanding of Trade Finance market, client behaviour, challenges and opportunities Working capital analysis and independent fit-for-purpose assessment on credit facilities Solution structuring including identification and assessment of structural risks and potential mitigants About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

Job Description Draft and set up new compliance policies and procedures, compliance monitoring, and various compliance matters Provide professional advice to senior management and business units on statutory compliance, practical matters and identifying any potential risks Responsible for implementing and executing investment compliance program for the investment and trading related activities Conduct risk assessments and implement appropriate measures to mitigate identified risks Review marketing materials and webpage for adherence to regulatory requirements Provide compliance training to employees to ensure awareness and adherence to regulatory requirements and internal policies and procedures Stay up-to-date on regulatory developments and industry best practices to ensure the compliance program is effective and compliant Handle licensing matters, enquiries, surveys and reports as required by the regulators and other stakeholders as necessary; Requirement Fluent in English and Chinese, including Putonghua Around 10 years compliance experience in fund business and secondary market investment Able to work independently

My client is a leading global investment bank providing investment banking, securities, investment management and wealth management services. They are currently seeking a skilled T24 Senior Developer to join their Trading Technology team. In this role, you will be responsible for constructing a state-of-the-art Core Banking platform for the Asian market. Responsibilities: Oversee and construct the core banking platform, which includes Term Deposit, Term Loan, Overnight Call Deposits, and Overnight Margin Loans. Lead the development of new components for T24, such as services, data flows, business rules, and interfaces. Design and develop server-side and UI components that fulfil the business requirements. Manage the entire development lifecycle, from design and development to operation and production support. Contribute to the system design of the applications and provide software development planning. Gain a deep understanding of the technology platform and continuously enhance the software's performance and reliability. Requirements: At least 5-8 years of experience in T24 Development, preferably with the R19 version. Proficiency in MM, AA, FT modules, and GIT GPACK. Demonstrated problem-solving skills and experience in resolving T24 issues, including T24 COB. Prior experience working with Temenos. Strong written and verbal communication skills in English. Experience in leading a small development team would be a significant advantage.

Responsibilities: Manage and maintain the production environment Diagnose and troubleshoot system issues Convey operational support procedures and provide training Document inventories and problem resolution processes Test server upgrades and patches Develop PowerShell scripts for archiving, provisioning, reporting, and productivity improvements Update and maintain existing scripts and toolset Interface with stakeholders to drive improvements and fixes Collaborate with developers and operational engineers for successful implementation and debugging Required Skills: Excellent English communication skills (verbal and written); Mandarin language proficiency for vendor escalation support Self-starter with strong interpersonal skills Professional ownership of issues Good organizational and prioritization skills Proven troubleshooting skills Initiative and proactive work approach Experience in a fast-paced, changing environment Ability to work with minimal guidance Quick learner in a fast-paced environment Familiarity with agile concepts (Kanban/Scrum) Desired Skills: Familiarity with platforms like Microsoft Teams, Slack, Zoom, Webex, etc. Experience deploying applications in cloud-based infrastructure (Azure/AWS) and connecting with on-premises systems Experience administering communication and messaging technologies in an enterprise environment Windows or Linux system administration experience Integration of communications with other automation systems Application security principles and vulnerability detection and resolution Familiarity with relational databases, SQL, and ORM frameworks Required Technical Skills: 5+ years of software development experience (C#, Java, or other OOP languages) Strong knowledge of relational databases, SQL, and ORM frameworks Strong understanding of design patterns and SOLID principles Experience with DevOps tools and processes Office 365 experience Windows server and Active Directory administration skills Scripting skills (PowerShell, Python, .NET) Understanding of Agile methodologies Networking concepts/troubleshooting (wireshark, network trace, firewall, proxies)

Role Responsibilities Review and approve transactions according to delegated authority Maintain delivery standards - in terms of accuracy / error rates, timeliness and throughput - as established by the Service level Agreement. Enforce proper control to ensure operations are in compliance with the established audit and security procedures. Contribute to increased efficiency by identifying opportunities for improvement of workflows and operating guidelines. Improve staff quality by developing, in conjunction with the team, leader, staff training, job rotation and job enrichment program. Supervise and provide guidance to the team in performing daily activities under the role of payment processing including but not limit to AML monitoring. Strategy To support Cash Payment Operations, including payment transaction processing for domestic and cross border function. To monitor performance of GBS processing hubs. Business Responsible for payment transaction processing and involve into process improvement initiatives Processes Deliver excellent service against agreed service standards. Work together with RMs, Product Sales, and other key internal stakeholders. Build relationships and rapport with identified 'premier' clients at the transactional / operational level. Comply with Operational Risk Framework set out for CMO including but not limited to client identification, complaints and enquiry handling. Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager. Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations. Participate in monthly Service Reviews with GBS Team. On a selective basis, accompanying RMs on sales calls to sell our service capabilities and/or to resolve clients' operational and service issues Build trusted partnerships with clients at the daily transactional / operational level People & Talent D etailed orientated, team player, takes end to end ownership, drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients. Requires excellent communication, influencing and negotiation skills to effectively manage client servicing Ability to establish and maintain effective working relationships with peers and business partners Comfortable with direct client and business partners interaction, with proven client interaction abilities Must be client focused Excellent interpersonal skills and positive attitude Strong leadership skills with contact centre workforce management knowledge Possess skill, ability, experience and confidence to navigate the Bank and business partners to ensure servicing client requests are completed on time Ability to present ideas and information effectively in group settings Strong analytical, problem solving, ideation and time management skills Risk Management The ability to interpret the Group's financial information, identify key issues based on this information and put in place appropriate controls and measures Comply with the process for customer identification Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager. Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations Governance Take the Governance role to monitor GBS performance for payment processing Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct . Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the CMO team to achieve the outcomes set out in the Bank's Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders All internal departments, Retail branch operations, RM/CM. Other Responsibilities Embed Here for good and Group's brand and values in HK CMO team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats) Review and approve transactions according to delegated authority Maintain delivery standards - in terms of accuracy / error rates, timeliness and throughput - as established by the Service level Agreement. Enforce proper control to ensure operations are in compliance with the established audit and security procedures. Contribute to increased efficiency by identifying opportunities for improvement of workflows and operating guidelines. Improve staff quality by developing, in conjunction with the team, leader, staff training, job rotation and job enrichment program. Supervise and provide guidance to the team in performing daily activities under the role of payment processing including but not limit to AML monitoring. Our Ideal Candidate Minimum of 5 years experience in Banking. Detailed orientated, team player, takes end to end ownership, drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients. Requires excellent communication, influencing and negotiation skills to effectively manage client servicing Ability to establish and maintain effective working relationships with peers and business partners Comfortable with direct client and business partners interaction, with proven client interaction abilities Must be client focused Excellent interpersonal skills and positive attitude Strong leadership skills with contact centre workforce management knowledge Possess skill, ability, experience and confidence to navigate the Bank and business partners to ensure servicing client requests are completed on time Ability to present ideas and information effectively in group settings Strong analytical, problem solving, ideation and time management skills Familiar with Payment Processing and payment routing Role Specific Technical Competencies Review and approve transactions according to delegated authority About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

Responsibilities Conduct thorough reviews (investigation and reporting) when financial crime red flags are identified Ensure that disposition comments, as outlined in the AML/CFT policies and procedures, are complete and of high quality Adhere to prescribed SLAs to ensure timely completion of reviews. Identify process and control deficiencies, and improve risk-mitigating control procedures to address any deficiencies identified by Group Audit, Compliance, and Regulators Escalate any suspicious AML risks to the appropriate personnel (e.g., Head of AFC Ops, Head of CFS, BU Heads, AML Compliance) as necessary Assist in the preparation, review, and implementation of training materials that align with Compliance guidelines on financial crimes. Conduct training sessions, if required, for the respective Business Units within Group Wholesale Banking Collaborate with the Head of AFC Ops to develop the team's technical and soft skills for exposure and career advancement Participate in financial crime-related ad-hoc projects and committees on behalf of CFS, as needed Perform other duties assigned by the Head of CFS and/or Head of AFC Ops     Requirements Possess a degree in Business Administration/Finance or a related discipline in Banking Minimum of 10 years of relevant work experience, focusing on wholesale banking clients, and prior experience in writing investigation reports Demonstrated expertise in risk and regulatory matters related to financial crimes risk and typologies, with the ability to identify potential risks and address them effectively Capable of providing advice to senior stakeholders based on investigative findings, exhibiting confidence, knowledge, and credibility Skilled in influencing behaviors and mindset alignment with the Bank's commitment to combating financial crimes, maintaining the highest level of integrity, and balancing commercial objectives with independent and prudent judgment Able to raise sensitive or potentially contentious issues in a constructive manner to achieve appropriate solutions. Strong skillset and extensive knowledge in name screening disposition and fraud investigations Self-motivated, collaborative, open-minded, and enthusiastic about driving new initiatives and upholding what is deemed right Proficient in written and verbal communication in both English and Cantonese Holding certifications such as AAMLP/CAMLP/CAMS/ICA or equivalent is a plus.

My client is looking for an experienced equity sales professional to join their team and sell A and H shares research products to Hong Kong and China clients. Responsibilities: Develop and maintain strong relationships with existing and potential clients in Hong Kong and China, including institutional investors, hedge funds, asset managers, and private banks. Promote and sell our A and H shares research products, which cover a wide range of sectors and companies listed in Hong Kong and mainland China markets. Provide timely and relevant market updates, investment ideas, and research insights to clients, based on our in-house analysts' reports and recommendations.Continue Coordinate and arrange roadshows, conferences, and meetings between clients and our research analysts, as well as senior management of covered companies. Work closely with other sales teams, research teams, and trading desks to ensure a high level of client service and satisfaction. Requirements: Bachelor's degree or above in finance, economics, business, or related fields. At leastt 5 years of relevant working experience in equity sales, preferably with a focus on A and H shares research. Strong knowledge of Hong Kong and mainland China markets, regulations, and trends, as well as A and H shares products and services. Excellent communication, presentation, and interpersonal skills, with the ability to build rapport and trust with clients and internal stakeholders. Fluent in English and Mandarin, both written and spoken. Cantonese is a plus. Self-motivated, proactive, and result-oriented, with a strong sense of responsibility and integrity.