About BEAME Medical Technology Limited:Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by..
About BEAME Medical Technology Limited:
Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team of medical professionals and state-of-the-art equipment, we provide top-notch orthodontic services tailored to the individual needs of each customer. Join us at Be@me and invest in your smile!
Job Summary:
We are currently seeking a motivated and dynamic Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your main responsibility will be to provide exceptional customer service and support, addressing inquiries and resolving any issues that may arise. You will also collaborate with cross-functional teams to ensure a seamless customer experience throughout the entire customer journey.
Key Responsibilities:
Providing excellent customer service and support, addressing customer inquiries, concerns, and issues in a timely and professional manner.
Building and maintaining strong relationships with customers, ensuring their needs are met and exceeded.
Collaborating with internal teams, including sales, marketing, and operations, to ensure a seamless customer experience.
Handling customer complaints and escalations, finding solutions and resolving issues to the customer's satisfaction.
Maintaining accurate customer records and documentation, ensuring data integrity and confidentiality.
Identifying opportunities for process improvements and contribute to the development of customer service policies and procedures.
Staying up to date with product knowledge and industry trends to effectively assist customers and provide appropriate recommendations.
Conducting customer satisfaction surveys and gather feedback to continuously improve the customer experience.
Qualifications:
Bachelor's degree in Business, Marketing, or a related field is preferred.
Proven experience in a customer service role, preferably in the healthcare or dental industry.
Excellent communication and interpersonal skills, with fluency in English, Cantonese (conversational / native) and Mandarin is highly desirable, allowing you to effectively interact with customers and colleagues in these languages.
Strong problem-solving and decision-making abilities, with a customer-centric mindset.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Proficiency in using customer service software, CRM systems, and other relevant tools.
Positive attitude, empathy, and a genuine passion for providing exceptional customer service.
Pirata Group is one of Hong Kong’s most dynamic, creative, and fastest-growing F&B groups. We pride ourselves in having an international workfor..
Pirata Group is one of Hong Kong’s most dynamic, creative, and fastest-growing F&B groups. We pride ourselves in having an international workforce with an open, honest, transparent, and collaborative workplace focused on teamwork and guest experience.
We’re now looking for a talented Communications Manager to join our team.
Open to candidates from both the brand and agency sectors, this is an exciting opportunity for an ambitious candidate to orchestrate PR in-house, working closely with high-performing Marketing & Communications colleagues on executing marketing solutions and 360-degree campaigns.
Responsibilities
Group PR Strategy Plan and deliver effective communications at the Group level, with activities including active pitching for thought leadership opportunities, media interviews, press events, and awards
Group PR Calendar Take ownership of the PR calendar at the Group and Outlet level and execute with correct timing and tactics
International & Local Media Engagement Create and deliver on strategy for international and local media engagement in business, lifestyle, design; and trade journals for hospitality, human resources and other relevant verticals. Deliver on coverage KPI.
Press Releases Write engaging, informative and actionable press releases
Communication Materials Write, develop and edit communication materials including awards pitches, fact sheets and other literature
Media Hosting & Outreach Active media and influencers (KOLs & KOCs) outreach in building and maintaining a robust hosting pipeline for all restaurants, facilitating communications at every level of organisation. Deliver on hosting KPI to help hit coverage KPI, in tandem with Press Office activities
Events Participate in producing events
Media Library Creation and Maintenance Work closely with General Managers and Chefs in building communications assets to effectively execute campaigns
Media and Social Listening Handle inbound media inquiries, evaluate opportunities, and monitor public and media opinion. Deploy crisis management as and when required.
Third Party Content Ensure accuracy of content on third party websites, including directories, chambers, aggregators, and booking platforms
Reports & Administration Produce monthly reports and activity forecast, internal POs and other administrative tasks
Collaboration & Teamwork Work with the Marketing & Communications team, and individual restaurant teams, in crafting marketing solutions, including overall campaign planning and execution
Vendor Management Manage vendors and suppliers
University degree, preferably with a major in communications, journalism, humanities, or related disciplines
6-8 years of solid communications and media relations experience in F&B, hospitality, travel, retail, or other, related consumer industries
Excellent command of written and spoken English and Chinese. Fluency in Putonghua is an advantage
Strong communication, writing, and editing skills
Multi-tasking under tight timelines, good at problem-solving and attentive to details, resourceful
Develop and execute global payment network strategies to ensure efficient and optimized payment operations Manage and expand global payment network p..
Develop and execute global payment network strategies to ensure efficient and optimized payment operations
Manage and expand global payment network partnerships, ensuring diversity and reliability
Monitor the performance and security of payment networks, identifying and resolving potential issues promptly
Analyze market trends and industry dynamics to continuously optimize payment network strategies
Coordinate cross-departmental teams to ensure alignment of payment network strategies with overall company objectives
Improve payment success rates and reduce failure rates, ensuring high customer satisfaction
Regularly prepare and submit payment network reports, providing updates on progress and results to senior management
Education: Bachelor's degree or higher in Finance, Economics, Business Administration, or related field; Master's degree preferred
Experience: Over 5 years of experience in payment network management, with a background in the global payments industry; at least 3 years of team management experience
Professional Skills: Expertise in managing and optimizing global payment networks; familiarity with the latest payment technologies and tools
Project Management: Exceptional project management abilities, capable of coordinating cross-departmental teams to ensure timely and high-quality project delivery
Communication Skills: Excellent communication and negotiation skills, able to establish strong relationships with various partners
Other Requirements: Innovative spirit and high sense of responsibility, able to work in a fast-paced environment; strong stress resistance and problem-solving abilities
About the RoleWe’re now looking for an enthusiastic Supervisor to join Pici Causeway Bay, our pasta hideaway in HK’s busiest retail and commercial..
About the Role
We’re now looking for an enthusiastic Supervisor to join Pici Causeway Bay, our pasta hideaway in HK’s busiest retail and commercial district
As a Supervisor, you will supervise employees during your shift and make sure that they complete their tasks and are motivated to work effectively. You will act as a reference point for employees and customers, and be ready to fix problems that occasionally arise. You will also make the guests feel welcome and attend to any requests.
Fast-track your career progression, join an internationally diverse work environment, learn about incredible pasta dishes, and be a champion of exceptional guest experience.
Duties & Responsibilities
Manage guest needs and enhance guest satisfaction
Ensure all company standards are met during service
Lead a team to ensure smooth set up of the restaurant before and after shifts
Leading fellow floor staff under the direction of management
Minimum of 1 year experience as a Server
Positive attitude with a teamwork mindset
Sense of responsibility within your role
Excellent communication, interpersonal and leadership skills
Fluency in English is a must, other languages are advantageous
Experience working in hospitality is beneficial
Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity
50% discount at all our restaurants
Guaranteed monthly incentive bonus – the teams make our venues successful and are rewarded in line with its performance!
Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across ..
Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe
Group Medical Insurance Scheme
Long Service Awards
Optical Benefit
Gym/Sports Benefit
Long Service Rewards (Bonus Annual Leaves + Cash Incentives in USD)
Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across ..
Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe
Group Medical Insurance Scheme
Long Service Awards
Optical Benefit
Gym/Sports Benefit
Long Service Rewards (Bonus Annual Leaves + Cash Incentives in USD)
Company:Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 50,000 employees worldwide loc..
Company:
Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 50,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.
For this position, we are looking for a Incident and Application Support Manager in Hong Kong to assist one of our client in the Financial/Banking industry.
This is an incident management (primarily) and application support (secondary) role. You will be working closely with the regional and global teams across business, product, project management and technology teams. The candidate will also be expected to contribute to projects based on the core production management work streams such as stability programs e.g. Automation, Application Resilience etc.
Incident Management:
Be the initial point of contact for Incident Management queries and escalations.
Lead Major Incidents, facilitate both technical and non-technical bridge calls.
Co-ordinate with the teams involved in incident investigations and manage communications internally.
Produce and manage post incident review.
Chair the incident and problem review meetings and assigned action/task tickets to remediate problems.
Post incident, update wiki to ensure known errors and workarounds are documented for the support team.
Collaborate with development, infrastructure, DBA etc on incidents and problems where possible.
Work closely with application support teams to improve incident management processes.
Relationship Management, build partnership with key stake holders and global team.
Engage actively with stakeholders including head of trading desk and technology managers.
Work with counterparts globally and ensuring there is a common/collective approach to issues/problems.
DR Drill – coordinate and participate annual DR events.
Operate in a ‘follow the sun model’ to ensure issues are resolved globally.
Application Support:
Drive platform improvement initiatives in monitoring, stability, resiliency and capacity for the systems across APAC.
Drive an operational environment for front office business applications from daily operational tasks, ensuring a stable operating environment for the applications.
Release management – being the gatekeepers for the production environment, ensuring all change is understood and scheduled appropriately.
Morning and weekend checks – in conjunction with global teams ensuring system readiness for the start of day and start of week.
Monitoring – use and continual improvement to the main monitoring tool.
Competencies Required:
Basic knowledge of the IT (databases, hardware, applications, operating systems, firewalls etc).
Demonstrable strong working knowledge of ITIL Service Management framework.
Excellent interpersonal skills.
Experience using tools: ServiceNow and Jira.
Self-sufficient drive and ability to work round blockers in a sustainable manner.
Good prioritization skills, with the ability to work in a fast paced environment.
Excellent interpersonal and communication skills and excellent problem solving abilities.
Prior experience in a Client Services / Production management’s role.
Good time management and ability to prioritize work.
Working knowledge of UNIX, Linux operating system.
Proficient in SQL and Shell scripting.
Experience with Perl/Shell scripting, Excel and VBA .
Experience with managing platforms in Linux and Windows environment.
Experience with monitoring tools Autosys, ITRS Geneos and Dynatrace.
Experienced and understand Agile methodology.
Nice to have skills:
Strong domain knowledge of APAC equities markets and prime brokerage business
Experience with Java, Kafka, Python and Kubernetes
Incident / Problem / Change management
Qualifications and Experiencep:
University qualification with IT Major
Minimum 5+ years working experience with incident management, problem management and application Support.
Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across ..
Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe
Group Medical Insurance Scheme
Long Service Awards
Optical Benefit
Gym/Sports Benefit
Long Service Rewards (Bonus Annual Leaves + Cash Incentives in USD)
Manager Customer Experience Design - Digital - for Airline in GCC
Full-time
Full-time
Manager
Kowloon, Hong Kong Island
Customer Service
5 months ago
Apt Resources is currently seeking a talented and experienced Manager Customer Experience Design - Digital to join the team of one of their esteemed c..
Apt Resources is currently seeking a talented and experienced Manager Customer Experience Design - Digital to join the team of one of their esteemed clients in the airline industry in the GCC region. As the Senior Manager of Customer Experience Design - Digital, you will lead and manage the Customer Experience Design-Digital team. Your responsibilities include designing, implementing, and optimizing the digital experience for customers across various touchpoints. You will identify opportunities and manage the development of digital solutions throughout the customer journey roadmap. Additionally, you will research and implement digital products and services that align with the brand values, providing a more personalized and integrated digital customer journey. You will oversee the entire lifecycle of innovation strategy from concept to development and integration into everyday business operations. By leveraging innovative thinking and market analysis, you will ensure that every application feature delivery surpasses competitors.
Responsibilities:
Operational:
Develop and direct research-based design efforts aimed at continuous improvement of current products and services, generating new experience concepts across all areas of the customer journey. Convey these concepts to the IT & Digital team as technical specifications, design, and business/scope requirements.
Assess and optimize the performance of new and existing features through active user research and performance metrics, including competitor analysis and design workshops.
Manage a project-centric core team, including product/project specialists, providing leadership, guidance, and support to ensure high-quality application delivery that meets business requirements.
Ensure consistency and quality of standards and processes across the team throughout the software development lifecycle.
Collaborate with other managers from various business departments to effectively manage cross-project dependencies, identifying risks, issues, and technical challenges.
Build and maintain relationships with internal and external IT, UX/UI designers to ensure timely delivery of product enhancements and stakeholder satisfaction.
Collaborate with the IT & Digital team on the overall digital product roadmap, priorities, objectives, and expected impact of new features, documenting and prioritizing digital product features and user feedback.
Implement continuous improvement plans to maintain a commitment to enhancing the digital customer experience.
Work with the Head of Department to define the strategic direction for digital customer experience projects, recommending and discussing innovations and tactics to promote business revenue and product portfolio, including e-commerce packages and other value-added components.
Stay informed about customer profiles, market trends, and operational changes to drive service improvement through collaboration with BI and other stakeholders.
Develop budget proposals for digital customer experience projects to present to the Head of Department.
Minimum of 8 years of job-related experience.
Bachelor's Degree or equivalent.
Proven experience in managing enterprise-level projects.
Previous experience managing and implementing major projects across airline digital customer touchpoints.
Extensive knowledge of software development methodologies, tools, frameworks, and technologies.
Qualification in Computer Science, Information Technology, or related field.
Practical knowledge of project management tools.
Preferred:
Proven experience in software development and management, with experience in managing software development teams.
Senior Manager Customer Experience Design - for Airlines in GCC
Full-time
Full-time
Manager
Kowloon, Hong Kong Island
Customer Service
5 months ago
Apt Resources is currently seeking a highly skilled and experienced Senior Manager Customer Experience Design to join the team of one of their esteeme..
Apt Resources is currently seeking a highly skilled and experienced Senior Manager Customer Experience Design to join the team of one of their esteemed clients in the airlines industry in the GCC region. As a Senior Manager of Customer Experience Design, you will play a crucial role in transforming the airline’s vision into actionable product and service concepts for both onboard and ground/lounge areas. Your work will involve researching and creating products and services that embody the airline's brand values, providing a more personalized and integrated customer journey. Additionally, you will implement continuous improvement plans to ensure an ongoing commitment to enhancing the customer experience.
Responsibilities
Strategic:
Translate the brand vision into service concepts, developing signature service initiatives to maintain the airline's position as a leading global aviation brand.
Lead research-based design efforts aimed at continuous improvement of current products and services, while generating new experience concepts across all customer journey touchpoints, including ground, lounges, and onboard.
Champion excellence in customer experience across all product and service offerings.
Work with operations teams to establish engagement standards that maintain the experience proposition while adapting to different standards for operational efficiency.
Define and develop customer-facing products for each cabin class, ensuring service concepts and standards align with guest demographics and profiles.
Use business intelligence and other stakeholder input to stay informed about customer profiles, market trends, and operational changes to drive service improvements.
Contribute to the development of the airline's digital experience across the customer journey, ensuring a cohesive and impactful user experience that delivers commercial benefits.
Act as the custodian for the end-to-end customer journey.
Operational:
Translate new service concepts into operational processes, considering factors such as aircraft type and lounge environments.
Develop and lead the implementation of service standards, procedures, and processes.
Foster collaboration between operational departments to ensure aligned service standards are consistently delivered.
Plan and implement medium to long-term service initiatives, ensuring all operational teams are aligned and customer satisfaction is monitored for brand impact.
Oversee cabin crew complement, market trends, F&B, hotel trends, and airline benchmarking to achieve best-in-class status.
Create information for customer service teams to understand and embrace the airline's product and service concepts, enhancing their ability to promote these offerings.
Analyze CRM data to scientifically and intuitively meet customer expectations.
Set and implement KPIs to drive continuous improvement through methods such as mystery shopping and customer feedback.
Ensure products and services align with brand values and maintain high standards.
Nurture a customer-centric design team, fostering design-led thinking through brainstorming sessions, design reviews, and workshops.
Ensure synergies between inflight and ground services by managing relevant stakeholders and resolving challenges.
Translate product and service strategy into development, creating design briefs and project plans for internal and external use.
Anticipate development requirements and inform relevant business areas to ensure timely delivery.
Champion commercial and fiscal responsibility in decision-making processes.
Develop brand partnerships to offer bespoke experiences for customers.
Identify cost management opportunities through continuous monitoring of products and services.
Document projects consistently as a key management tool, providing status updates to management and other stakeholders, and highlighting any associated risks.
Minimum Bachelor’s Degree or equivalent.
Over 10 years of experience in translating brand vision into tangible and implementable product and service concepts at a major international airline.
Proven experience in Customer Experience Design at a major international airline.
Advanced understanding of hospitality processes, procedures, and standards.
Advanced understanding of F&B and onboard services.
Experience developing inspirational, elegant, and successful products for airlines, hotels, or other hospitality companies.
Advanced understanding of customer experience and customer journeys.
Excellent ability to communicate and translate vision into concepts and contexts.
Senior Manager Catering Operations - for Airlines in GCC
Full-time
Full-time
Manager
Cathay City, Hong Kong Island
Art / Design / Entertainment
5 months ago
Apt Resources is currently seeking a highly experienced Senior Manager Catering Operations to join the team of their client in the Airlines industry b..
Apt Resources is currently seeking a highly experienced Senior Manager Catering Operations to join the team of their client in the Airlines industry based in the GCC (Gulf Cooperation Council) region. As the Senior Manager of Catering Operations, you will be responsible for the 24/7 planning and execution of all aspects of their global catering services. This role requires collaboration across the organization to ensure timely and accurate delivery of on-board services, including catering, bars, and dry stores for all flights. You will lead, manage, and develop supplier relationships and internal teams to uphold the highest standards of compliance and safety.
Responsibilities:
Strategic:
Develop and implement a strategic plan that coordinates delivery activities between the Equipment Team, catering suppliers, worldwide airports, and the DOH hub during normal and disrupted operations.
Provide strategic direction for performance management of all service providers to ensure high-quality service delivery at the lowest cost.
Create and lead a strategic plan to enhance efficiency in delivering equipment items, ensuring optimal value for the airline.
Develop and lead the environmental agenda for catering services.
Operational:
Evaluate and recommend in-sourcing and outsourcing opportunities to ensure optimal value from all delivery activities.
Oversee daily operational aspects of catering services, making timely decisions to ensure 24/7 catering delivery while maintaining safety and operational integrity.
Resolve conflicts between operational parties, including senior-level external suppliers, to maintain operational integrity.
Develop and maintain relationships with all suppliers, working closely with the global airport management team as part of the turnaround process at airports worldwide.
Lead business continuity and operational contingency planning to maintain operations during disruptions and represent catering services on corporate safety boards and in security/safety reviews.
Manage the daily catering budget, which constitutes 90+% of DOC.
Develop improved logistics and supply strategies to reduce cost and complexity.
Provide catering input for new aircraft development and long-term corporate planning.
Make time-sensitive operational decisions that directly impact costs, ensuring safety and operational integrity while adhering to corporate governance.
Drive reductions in weight and waste expenditure.
Bachelor's degree or equivalent.
10+ years of experience in planning and delivering global catering services operations.
Experience in an operational role within large, multicultural teams, preferably within airlines or airline catering.
Knowledge of global catering operations and suppliers.
Strong ability to delegate work, set clear directions, and manage workflows.
Senior Manager Design & Branding - for Airlines in GCC
Full-time
Full-time
Manager
Cathay City, Hong Kong Island
Art / Design / Entertainment
5 months ago
Apt Resources is currently seeking a highly skilled and experienced Senior Manager Design & Branding to join the team of one of their esteemed cli..
Apt Resources is currently seeking a highly skilled and experienced Senior Manager Design & Branding to join the team of one of their esteemed clients in the airlines industry in the GCC region. As a Senior Manager of Design & Branding, you will be responsible for translating business needs and briefs into compelling creative solutions. You will lead teams of design and equipment managers and specialists, providing creative and strategic direction, and budget recommendations, and overseeing functional areas including PDD; Onboard & Lounges, and Aircraft Interiors. Your role includes ensuring the timely, budget-conscious, and high-quality delivery of products and experiences. Additionally, you will communicate the company’s creative vision to the design team, equipment team, and stakeholders, supervise the entire design process, and make crucial technical decisions. You'll manage timelines, and budgets, and maintain relationships with suppliers and other stakeholders. As an expert communicator, you will keep the team informed and ensure they have the necessary resources and knowledge to succeed.
Responsibilities
Strategic:
Define a comprehensive design strategy and vision for product definition, encompassing creative design, branding, industrial and product design, environmental and structural design for areas such as Onboard & Lounges, and Aircraft Interiors.
Guide the team in developing effective ideas into detailed drawings and actual design solutions.
Strengthen the brand through product quality, design aesthetics, strategic partnerships, and inflight and lounge product propositions.
Determine the most productive tender and product sourcing approaches, aligning with desired product quality, deadlines, and budget allocations.
Operational:
Extend the scope to special projects for other subsidiaries and divisions, including Marketing, Charter Flight, and Corporate Communication, ensuring brand alignment and event synergy.
Collaborate with leading airline businesses to benchmark and understand technology, production methods, techniques, and effective solutions.
Conduct thorough product cost analysis to build compelling business cases for budget allocations, ensuring value for money.
Plan tenders strategically for customer-facing items, strengthen brand partnerships, and achieve the best value and design solutions for the airline.
Identify innovation opportunities, such as new product ranges, markets, and industry developments, to advance departmental propositions.
Develop effective internal processes to consistently meet tender timelines and achieve fruitful results from evaluations.
Define additional contractual advantages, such as brand exclusivity and design ownership, that serve the airline’s best interests.
Establish specific product sourcing definitions for the equipment team to follow.
Lead project management, defining comprehensive timelines for on-time project delivery, whether long-term or urgent.
Collaborate with stakeholders and suppliers to create smooth launch plans.
Bachelor's degree or equivalent.
10+ years of relevant experience.
Qualifications in a design-related field such as Industrial, Graphics, or Interiors.
Experience leading a design and development team in an interactive medium, such as graphic and element design with large production capabilities.
Experience in various aspects of production and equipment management.
Understanding of product and equipment development, production methodologies, and project management within the airline industry or a similar field.
Experience in product development design phases, including scripting product development phases, is advantageous.
Pirata Group is a bold, forward-thinking and innovative collection of restaurants by the people, for the people. From humble beginnings in 2014, Pirat..
Pirata Group is a bold, forward-thinking and innovative collection of restaurants by the people, for the people. From humble beginnings in 2014, Pirata Group now operates 26 restaurants with one common philosophy: Unconditional Hospitality.
The Group portfolio includes Pirata, The Optimist, TokyoLima, Chaiwala, Pici, Honjo, TMK, The Pizza Project, Hugger Mugger, Pane e Latte, La Favorita, Tempo Tempo, Honjokko and Calle Ocho.
We’re now looking for a Social Media Marketing Executive to join our team.
This is an exciting, entry-level opportunity for an ambitious candidate to create content for, manage, and maintain restaurant accounts within an integrated marketing ecosystem. The successful candidate will dive into the nitty-gritty of social media’s role in orchestrating group-level campaigns, PR strategy, digital marketing, and guest relations and engagement.
Supercharge your career with one of Hong Kong’s most visited, diversified & beloved restaurant groups.
RESPONSIBILITIES
Content Creation
Create head-turning social-native campaigns toward hitting KPI’s on engagement and followers
Visit restaurants to take candid, authentic, in-the-moment photos and videos
Edit media into engaging content for various platforms such as Instagram, Facebook, YouTube, LinkedIn, Xiaohongshu, etc.
Write clear, engaging and on-brand copy
Provide pre-, onsite, and post-production support for art directed campaign shoots
Work with the PR & Communications team in aligning KOL activities and key messages
Guest Relations
Answer comments, questions, and DMs
Show the way to menus or to direct booking links
Traffic guest feedback and complaints as and when needed
Social Media Library Creation and Maintenance
Repurpose existing photos and videos into fresh content
Scrape guest check-ins, thank guests for visiting, collect appropriate posts and images for reposting - with guest permission, recoloring as needed to match the feed
Maintain social media folders with correctly labeled and attributed images, that match every brand
Guest Engagement
Create regular contests, giveaways or collaborations to entertain guests and boost followers
Coordinate with internal teams on mechanics, prize collection and other logistics
Campaigns
Drill down group-wide campaigns, such as Halloween, Festive, etc. at the brand level
Echo PR messages across our accounts in an accurate, actionable and timely manner
Create ads for reservations, event registrations, and other projects, with a clear call to action
Manage and monitor ads budgeting
Support in product sourcing and vendor management
Reporting
Create clear, actionable and timely reports - weekly and monthly
Do market research through competitor analysis and trend reports to have clear benchmarks for future campaigns
University degree, preferably with a major in communications, journalism, humanities or related disciplines
Fresh graduates are welcome
Ability to take beautiful images and videos using a phone
Knowledge of design software such as Canva or Photoshop, for branded edits
Ability to curate user-generated content
Ability to write clear and concise copy in English. Traditional Chinese is an advantage
Strong communication skills
Multi-tasking under tight timelines, good at problem-solving and attentive to details, resourceful
Full time and office-based in HKSleek is on a mission to revolutionize how entrepreneurs register and run their businesses. We want to give small busi..
Full time and office-based in HK
Sleek is on a mission to revolutionize how entrepreneurs register and run their businesses. We want to give small business owners the tools they need to gain peace of mind and focus on what they do best - growing their business.
Founded in 2017 and head-quartered in Singapore, we are a team of 450+ Sleekers with offices in Singapore, Australia, Hong Kong, Philippines, India, Vietnam and the UK. We work in a fast-paced, multicultural start-up environment and we’re committed to delivering experiences that will delight our clients.
Major administrative duties as follows:
Provide administrative/clerical support to several departments, including Company Secretary, Accounting, Audit, Customer Support, and Customer Success
Collect mail from our registered office
Scan and file statutory documents and incoming mail
Maintain a good filing system
Perform data entry
Arrange courier
Order office supplies
Office administration and maintenance
Answer phone calls
Greet and assist visitors to the office
Outdoor work might be required, e.g to post offices, banks, Inland Revenue Department, Companies Registry, etc.
Other administrative duties and ad-hoc projects as assigned
Self-starter
Hard working
Attention to Detail
Able to work independently
Good at time management
Good interpersonal and organizational skills
Language: Good command of English and Chinese. Cantonese is a must. Mandarin is an advantage.
We take corporate social responsibility very seriously at company level and absorb the yearly carbon footprint of all of our employees
Multicultural team with 17+ nationalities and as many languages spoken internally!
A pool of HKD 7,000/year of Health & Benefits
A great and vast high floor corner office in the heart of Central with an amazing view over Hong Kong and the mountains
At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness.
As a deliberately multicultural team, our team comprises more than 15 nationalities and spoken languages.
We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Our corporate social responsibility is a passion we take very seriously as an opportunity to make the world a better place. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.
If you think you would be a good fit for our mission, we look forward to hearing from you!
At Faria, we value accuracy and efficiency in our financial operations, and we are seeking an Accountant who shares these values. In this role, you wi..
At Faria, we value accuracy and efficiency in our financial operations, and we are seeking an Accountant who shares these values. In this role, you will have the opportunity to work closely with our global team. If you are a dedicated and detail-oriented Accountant with experience in finance daily operations, we encourage you to apply for this exciting opportunity.
KEY RESPONSIBILITIES
Handle Accounts Payable & Accounts Receivable
Prepare financial reports related to accounts payable and accounts receivable
Perform month-end closing activities and prepare annual financial statements
Assist in full set of accounts with accounting schedules
Following up customer payments
Support in ad-hoc projects as required by Manager
Recognized university degree in Accountancy
Qualified Accountant of HKICPA or equivalent (preferred but not a must)
1-2 years of experience in handling Accounts Receivable
A team player with excellent interpersonal and communication skills
Well-organized, analytical, flexible and dedicated
Proficiency with Google Sheet, Microsoft Office, particularly Excel, knowledge on NetSuite is a plus
Effective written and oral communication skills in both English & Mandarin
Able to work independently, self-motivated and meet tight deadlines
Sound knowledge of IFRS
Characteristics
Does this describe you?
Autonomous, motivated and responsible
Able to work under pressure and meet tight deadline
Meticulous attention-to-detail and penchant for numbers
Job Responsibilities: Welcoming and greeting visitors in a professional and friendly manner Handling incoming calls and directing them to the appropri..
Job Responsibilities:
Welcoming and greeting visitors in a professional and friendly manner
Handling incoming calls and directing them to the appropriate person or department
Assisting with meeting room bookings and coordinating meeting logistics
Performing general administrative duties, including but not limit to travel and hotel management, attendance records etc
Assisting with office management tasks, such as managing office supplies and coordinating office maintenance and equipment procurement
Providing administrative support to various departments when needed
Assist in organizing company activities
Assisting with ad hoc projects and tasks as assigned
Diploma or above in Business Administration or related disciplines
At least 5 years of relevant working experience
Excellent verbal and written communication skills
Strong organizational and multitasking skills
Ability to work independently and under pressure
Proficiency in Microsoft Office Suite
Ability to handle confidential information with discretion
Good command of both spoken and written English, Cantonese, and Mandarin is a plus
Our client, a global leader in media packaging manufacturing with a growing presence in the medical packaging manufacturing sector, is seeking a highl..
Our client, a global leader in media packaging manufacturing with a growing presence in the medical packaging manufacturing sector, is seeking a highly experienced Senior Production Manager to oversee the link between product design in Hong Kong and production in their factories located in Canada and Poland. The ideal candidate will have a proven track record of managing production across multiple plants and a deep understanding of the manufacturing industry, particularly in plastic injection molding.
This is a newly created position that focuses on management responsibilities, but requires a strong technical background in manufacturing. Our client offers a competitive salary, 13th-month pay, discretionary bonuses, and relocation support to Hong Kong for the successful candidate and their family. This is an exciting opportunity to work with a global company that supplies products to major clients in the media and healthcare packaging industries, with a strong presence in Hong Kong, the Canada, and Europe.
Key Responsibilities:
Serve as the key liaison between the product design team in Hong Kong and the production teams in Canada and Poland
Ensure seamless communication and coordination across different locations to optimize production processes
Implement strategies to improve efficiency and productivity in the manufacturing plants
Collaborate with top management to align production goals with overall business objectives
Communicate with customers and maintain strong relationships
Stay up-to-date with the latest industry trends and technologies in both media packaging and medical manufacturing
Requirements:
Degree in mechanical engineering, production engineering, production management, or equivalent
Minimum 10 years of solid experience in managing manufacturing operations, preferably in plastics injection (excluding the toy industry)
Experience in injection molding processes and knowledge of plastic materials (preferred)
Knowledge of industrial automation systems (preferred)
Proven ability to manage production across multiple plants and coordinate with design teams
Excellent communication skills in English and Chinese
Willingness to be based in Hong Kong and travel to production facilities in Canada and Poland every few months
If you are a highly motivated individual with a passion for manufacturing excellence and the ability to effectively manage cross-functional teams across multiple locations, we encourage you to apply for this challenging and rewarding position.
Our client offers a competitive salary,
13th-month pay,
discretionary bonuses,
and relocation support to Hong Kong for the successful candidate and their family.
About the RoleWe’re now looking for an energetic Senior Cook to join Calle Ocho, our innovative new Spanish tapas restaurant located in the retail e..
About the Role
We’re now looking for an energetic Senior Cook to join Calle Ocho, our innovative new Spanish tapas restaurant located in the retail epicentre, Causeway Bay.
You will be responsible for setting up the kitchen and supporting the senior chefs during service. You will work across the hot and cold sections, assembling dishes to our high standards in a timely fashion.
Fast track your career progression, join an internationally diverse work environment, learn about incredible Spanish dishes, and be a champion of exceptional guest experience.
Duties & Responsibilities
Setting up work sections
Preparing hot and cold dishes
Supporting your colleagues when needed
Adhering to health and hygiene procedures
Maintain kitchen cleanliness according to standard at all times
Possess a genuine interest in cooking.
At least 1 year experience in small plate section in a fast-paced Spanish or Mediterranean kitchen
Positive attitude with a teamwork mindset
Sense of responsibility within your role
Fluency in English is a must; other languages are advantageous
Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity
50% discount at all our restaurants
Guaranteed monthly incentive bonus – the teams make our venues successful and are rewarded in line with its performance!
The RoleAs our Operations Manager, you will be the person who reads the statistics, analyses, identifies pain points or improvements, and brianstorm s..
The Role
As our Operations Manager, you will be the person who reads the statistics, analyses, identifies pain points or improvements, and brianstorm strategic solutions to improve existing products or business processes. You will work with the Product, Engineering, Analytics, Marketing and customer-facing teams to operate and meaningfully improve key practices. The key focus is on bringing insights to different teams for user growth, user conversion and improving the overall customer experience.
You will be showing the ability to showcase excellent leadership, problem solving in ambiguity, project and process management, and communication skills across cross-functional stakeholders. You would also show the ability to influence business decisions through quantitative and qualitative analysis that continually drive optimization of product, processes, and user experience.
Responsibilities
Strategic planning: Identify issues or gaps, analyze and come up with creative ideas to address issues.
Data-driven: Develop critical insights by analyzing datasets, connecting the dots, and to unlock opportunities for improvement to achieve business goals.
Coordination: Design and launch large cross-functional processes and coordinate across stakeholders as needed to ensure the right resourcing, execution and communications are in place to deliver meaningful results.
Operation: Design effective process, research for effective operational tools and be the one to execute daily operation tasks. Manages all day-to-day activities associated with the overall success and growth of assigned programs.
Cost-effective: Plan a reasonable budget for any operation related spendings and always seek for better solutions which fit the company’s best interests.
Evaluate: Form a continuous improvement cycle to further iterate the strategy and move closer to the business goals.
Senior Associate, Japan Focused, Active Equities Asia
Full-time
Full-time
Senior Executive
Hong Kong
Others
6 months ago
Role SummaryWe are presently recruiting for a Senior Associate (Japan focused) in the Active Equities Asia department in our Hong Kong office. R..
Role Summary
We are presently recruiting for a Senior Associate (Japan focused) in the Active Equities Asia department in our Hong Kong office. Reporting to the Japan domain lead of Active Equities Asia, the incumbent will be a key contributor to scaling our portfolio, lead investment research, develop and communicate investment recommendations in our long/short strategy.
Role Specific Accountabilities:
Analyze and communicate Investment Opportunities
Lead the research and evaluate investment opportunities in Japan
Lead due diligence on opportunities – including financial, company and sector diligence, to determine investment merits and risks.
Oversee the building of dynamic financial and valuation models to analyze expected returns of investment opportunities, test assumptions and perform sensitivity analysis.
Perform valuation analysis of companies’ securities,
Perform the relative ranking of investment opportunities to optimize exposures within the portfolio.
Present investment recommendations to thought partners and investment committees.
Asset Management
Analyze and communicate company earnings and events that move share prices.
Monitor ongoing financial performance of portfolio assets. Oversee the update of financial models and other analysis tools to help with communicating rationale behind change in investment view.
Performing valuation reviews for portfolio assets.
Build and leverage relationships with industry participants and management teams.
Be a Contributing Team Player
Participate in and contribute to weekly departmental meetings and investment recommendation meetings.
Support other members on the team in research and knowledge sharing.
Collaborate with other departments to produce impactful research work.
Who We AreGalton Voysey is a private equity firm focused on e-commerce. All our businesses have one thing in common, customer obsession. We aim to gen..
Who We Are
Galton Voysey is a private equity firm focused on e-commerce. All our businesses have one thing in common, customer obsession. We aim to generate long-term returns through buying and operating mature DTC e-commerce businesses.
We have successfully grown brands to over US$20M in annual revenue. We have brands in different industries such as kitchenware, home décor, office furniture, electronics and apparel.
JOB DETAILS
We are seeking a Junior Accountant to join our team in Hong Kong. Given our compact team structure, you will play a pivotal role in managing a variety of financial activities. That provides great opportunities for learning in an international environment.
Your responsibilities include:
- Process supplier invoices and prepare payments for the Group
- Manage a variety of month-end tasks (AP closing, bank reconciliations, balance sheet breakdown, etc.) for the Group
- Improve our processes and make them error-proof (Project-based work on automation, etc.)
Gradually and after training, we will give you additional responsibilities such as:
- Prepare financial statements for a small portfolio of international companies
- Prepare reports and analyze the performance of a portfolio of brands
If you have any questions on the role, please do not hesitate to liaise directly with our CFO on LinkedIn (Jeremy Torrents).
- 0 – 2 years in finance or accounting field
- Strong Excel skills
- Problem-solving skills to deal with challenges you haven’t faced before
- Fluency in both written and speaking English is a must – We work with colleagues / business partners globally
- Work with talented co-workers in a meritocratic culture
- International and fast-paced work environment
- Attractive compensation package
- Comprehensive health insurance plan for our employee
Prenetics (NASDAQ:PRE), a leading genomics-driven health sciences company, is revolutionizing prevention, early detection, and treatment. Our preventi..
Prenetics (NASDAQ:PRE), a leading genomics-driven health sciences company, is revolutionizing prevention, early detection, and treatment. Our prevention arm, CircleDNA, uses whole exome sequencing to offer the world's most comprehensive consumer DNA test. Insighta, our $200 million joint venture with renowned scientist Prof. Dennis Lo, underscores our unwavering commitment to saving lives through pioneering multi-cancer early detection technologies. Insighta plans to introduce Presight for lung and liver cancers in 2025, and to expand with Presight One for 10+ cancers in 2027. Lastly, ACT Genomics, our treatment unit, is the first Asia-based company to achieve FDA clearance for comprehensive genomic profiling of solid tumors via ACTOnco. Each of Prenetics' units synergistically enhances our global impact on health, truly embodying our commitment to 'enhancing life through science.
We are looking for a Senior Accountant, Financial Reporting to join our dynamic finance team. The successful candidate will be responsible for supporting the Senior Manager, Group Finance in managing the financial operations of our organization, ensuring compliance with accounting standards, and providing accurate financial analysis.
Responsibilities
Prepare monthly consolidation process and conduct analysis.
Ensure compliance of financial reports with relevant accounting standards and Group policies.
Oversee and reconcile intercompany accounts, promptly addressing discrepancies.
Participate in month-end and year-end close processes to meet reporting timelines.
Collaborate with the accounting team to ensure data accuracy and consolidation activities during closing.
Monitor compliance with evolving accounting regulations and Group accounting policies.
Drive process improvements to enhance efficiency in financial reporting.
Contribute to special projects, and initiatives focused on process enhancement.
Bachelor’s degree in Accounting, Finance or related field.
Professional accounting qualification (CPA or equivalent highly preferred).
Minimum 4 years of relevant experience, experience in Big 4 or listed company is advantageous.
Strong knowledge of accounting standards, particularly IFRS.
Experienced in financial and management reporting, and group consolidation.
Experience with ERP systems (e.g., Microsoft D365) and proficiency in MS Excel.
Excellent analytical skills with a meticulous attention to detail.
Exceptional communication skills to interact with various stakeholders including auditors and senior management.
Proficiency in English, Cantonese and Mandarin.
Proactive mindset with the ability to identify and implement process improvements.
Adaptability to thrive in a fast-paced, international, and non-hierarchical organizational culture.
Our DNA is P-R-E-N-E-T-I-C-S. See what each word of our company name means:
Get to know us; Get to know our DNA!
Passion
You are passionate about our mission and your job, and inspire others with your drive for excellence.
Resilience
You are tenacious and calm despite challenges, changes, and stress. Sleeves rolled up, you attack every challenge head-on.
Empowerment
You help colleagues across Prenetics succeed. You foster a strong team spirit while encouraging others to take initiatives and risks.
Integrity
You are trustworthy, honest and accountable to your actions and commitments.
Epic
You dare to take risks, deliver results and make things happen. You possess a growth mind-set and strive to continuously improve.
Transparency
You speak up and share information even if it is controversial or difficult.
You share wins and failures openly.
Ingenuity
You make wise decisions despite ambiguity.
You think outside the box, challenge the status quo and come up with creative solutions.
Communication
You practice empathy, articulate your thoughts and ideas effectively and respectfully.
Selfless
You seek what is best for Prenetics, not yourself or your team. You put the needs of the team before your own.
About the RoleWe’re now looking for a passionate Junior Cook to join Honjokko, our progressive sushi club at The Sixteenth in Taikoo Place.You will ..
About the Role
We’re now looking for a passionate Junior Cook to join Honjokko, our progressive sushi club at The Sixteenth in Taikoo Place.
You will be responsible for setting up the kitchen and supporting the senior chefs during service. You will work across the hot and cold production sections, assembling dishes to our high standards in a timely fashion.
Fast track your career progression, join an internationally diverse work environment, learn about incredible sushi dishes, and be a champion of exceptional guest experience.
Duties & Responsibilities
Setting up work sections
Preparing hot and cold dishes
Supporting your colleagues when needed
Adhering to health and hygiene procedures
Maintain kitchen cleanliness according to standard at all time
Possess a genuine interest in cooking
Positive attitude with a teamwork mindset
Sense of responsibility within your role
Fluency in English is a must, other languages are advantageous
Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity
Benefits
50% discount at all our restaurants
Guaranteed incentive program – the teams make our venues successful and are rewarded in line with its performance
About the RoleWe are now looking for a driven Senior Sushi Chef to join Honjokko, our progressive sushi club at The Sixteenth in Taikoo Place.You will..
About the Role
We are now looking for a driven Senior Sushi Chef to join Honjokko, our progressive sushi club at The Sixteenth in Taikoo Place.
You will be responsible for preparing all types of sushi including maki, nigiri, and sashimi. You will assist the Executive Chef with creating innovative sushi dishes.
Fast track your career progression, join an internationally diverse work environment, create sushi magic, and be a champion of guest service.
Duties & Responsibilities
Prepare all types of sushi including maki, nigiri and sashimi
Manage food prep activities and prepare appetisers
Assist the Executive Chef with creating innovative sushi dishes
Ensure all company standards are met during service
2+ years experience in a Japanese restaurant
Positive attitude with a teamwork mindset
Sense of responsibility within your role
Fluency in English is a must, other languages are advantageous
Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity
50% discount at all our restaurants
Guaranteed incentive program – the teams make our venues successful and are rewarded in line with its performance
Pirata Group is one of Hong Kong’s most dynamic, creative, and fastest-growing F&B groups. We pride ourselves in having an international workforce with an open, honest, transparent, and collaborative workplace focused on teamwork and guest experience.
About the Role
About the Role
About the Role