About the RoleWe’re now looking for a cheerful Receptionist to join The Sixteenth, home to a whole new dining experience and the single address to o..
About the Role
We’re now looking for a cheerful Receptionist to join The Sixteenth, home to a whole new dining experience and the single address to our collection of four restaurants in Taikoo Place.
You will work alongside a Reception Supervisor and be responsible for welcoming guests, handling bookings, complaints, and guest enquiries in a prompt, efficient, and polite manner.
As a Receptionist, you should also be able to deal with emergencies quickly and gracefully, with full consideration of the floor operations. Multitasking and stress management skills are essential for this position.
Duties & Responsibilities
Greet and manage guests’ needs to enhance guest satisfaction
Support the floor team in managing tables efficiently to optimise covers and turns
Ensure all company standards are met during service
Set up the reception desk before shifts
Answer calls for booking and event enquiries
Positive attitude with a teamwork mindset
Sense of responsibility within your role
Excellent communication, interpersonal and leadership skills
Fluency in English is a must, other languages are advantageous
Experience working in hospitality is beneficial
Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity
50% discount at all our restaurants
Guaranteed incentive bonus – the teams make our venues successful and are rewarded in line with its performance
APM Monaco is looking for an experienced Assistant IT Service Delivery Manager based in our Hong Kong office. This role is a newly created position an..
APM Monaco is looking for an experienced Assistant IT Service Delivery Manager based in our Hong Kong office. This role is a newly created position and will be reporting to Global IT Director – Infrastructure & Security in Guangzhou.
Responsibilities:
End user IT support in Hong Kong and Monaco office, include but not limited to:
MacOS computer management & troubleshooting.
Microsoft Office 365 (email, Teams, etc) and other business-related software tools.
User account management, creation, delegation, permission, decommission, etc.
Asset management including computer, iPhone, iPad, AppleTV, etc.
Network management, mobile phone plan subscription, etc.
IT devices procurement and provision.
VIP support for high level management.
Cooperate with other teams, provide IT values and efforts to achieve business target.
Manage IT related devices & support services for international boutiques.
Boutique network management and troubleshooting.
Windows PC & printing.
Mobile device (iPad, iPhone) management via MDM.
CCTV & Traffic Count system.
Spotify & HiFi box.
Device procurement, provision & delivery when necessary.
Communicate with Area Manager/Store Manager for retail business needs, provide IT values accordingly.
Backend maintenance and supply vendor management.
Regular visit to datacenter (located in Hong Kong) for maintenance & troubleshooting.
Act as primary contact person for IT product & service vendor in HK: datacenter, networking, hardware & software services, etc.
Technical Skillset:
Apple ecosystem, iOS, iPad OS, Apple TV, iCloud and especially MacOS. Be master of operation and troubleshooting.
Microsoft enterprise technologies, AD domain, AAD, Microsoft 365.
Networking technologies, LAN, Wireless LAN, WAN.
Good understanding of Virtualisation technologies, VMWare and Cloud services.
Other Requirements:
7-10 years of relevant experience
Good communication skills and enthusiasm for IT support service.
Coordination, cooperation and team working ability.
Native in Cantonese and fluent in English. French will be a plus.
Flexibility to be on shift and support boutiques across different time zones.
Why Join APM?
• Global, Dynamic Team: Diverse and energetic workforce.
• Growth Opportunities: We support your professional development.
• Collaborative Culture: Teamwork and open communication.
• Comprehensive Benefits: Medical benefits, paid holidays, and generous employee discounts.
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Kody, a leading Fintech company focused on revolutionising online payment solutions and financial services for brick-and-mortar businesses, is seeking..
Kody, a leading Fintech company focused on revolutionising online payment solutions and financial services for brick-and-mortar businesses, is seeking a skilled Customer Operations and IT Networks Engineer to join our innovative team.
As the Customer Operations and IT Networks Engineer, you will be responsible for maintaining and optimising our IT infrastructure and ensuring seamless operations across customer networks. You will collaborate closely with both our operations team and clients to troubleshoot any issues, enhance system performance, and ensure the reliable delivery of our services. A strong technical background, especially in computer networking, combined with excellent customer service skills is essential for this role.
Responsibilities
Monitor and maintain IT infrastructure, ensuring all systems are functioning smoothly.
Provide technical support and troubleshooting for internal and client network issues.
Collaborate with the Customer Operations team to solve technical problems encountered by clients.
Work with Customer Operations to deploy, maintain and troubleshoot Kody equipment in customer's sites.
Implement network configurations, maintenance routines, and system upgrades to optimise performance.
Conduct regular network assessment and security audits to anticipate potential issues.
Document processes, system configurations, and any issues encountered during operations.
Assist in training clients on system functionalities and performance optimisation.
Proven experience as a Network Engineer or in a related technical role.
Strong understanding of network infrastructure and protocols (TCP/IP, DHCP, DNS, Wifi radios, etc.).
Experience with network security practices and monitoring tools.
Proficiency in configuring and maintaining servers and network systems.
Excellent problem-solving skills and ability to troubleshoot complex issues.
Strong verbal and written communication skills to effectively liaise with clients and team members.
A degree in Computer Science, Information Technology, or a related field is preferred.
Fluent speaking in: Cantonese, Mandarin and English
We're a fast growing, exciting company within a rapidly developing industry. You'll be surrounded by super ambitious individuals who think really big.
Annual learning and development allowance on training related to your role
Hybrid work, only a few days a week in the office
Possibility to travel to UK to meet with our UK/EU tech team members
About the Role We’re now looking for a cheerful Receptionist to join Chaiwala, our colourful and vibrant Indian enclave on Wyndham Street. You will ..
About the Role
We’re now looking for a cheerful Receptionist to join Chaiwala, our colourful and vibrant Indian enclave on Wyndham Street.
You will work alongside a Reception Supervisor and be responsible for welcoming guests, handling bookings, complaints, and guest enquiries in an efficient, and polite manner.
As a Receptionist, you should also be able to deal with emergencies quickly and gracefully, with full consideration of the floor operations. Multitasking and stress management skills are essential for this position.
Fast-track your career progression, join an international environment and be a champion of exceptional guest experience.
Duties & Responsibilities
Greet and manage guests’ needs to enhance guest satisfaction
Support the floor team in managing tables efficiently to optimise covers and turns
Ensure all company standards are met during service
Set up the reception desk before shifts
Answer calls for booking and event enquiries
Positive attitude with a teamwork mindset
Sense of responsibility within your role
Excellent communication, interpersonal and leadership skills
Fluency in English is a must, other languages are advantageous
Experience working in hospitality is beneficial
Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity
50% discount at all our restaurants
Monthly revenue bonus – the teams make our venues successful and are rewarded in line with its performance
Community Associate (Customer Service, Events and Sales)
Full-time
Full-time
Others/Any
Hong Kong, Hong Kong Island
Sales / Marketing
2 months ago
The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include Th..
The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.
Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.
We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.
The Community Associate will be responsible for delivering outstanding customer experience to all location members and visitors. They will provide exceptional support to the Community Lead, Location Manager, Senior Location Manager, General Manager and Country Manager by operating the facility and communicating with stakeholders. We're looking for someone who is flexible and a team player who thrives in a fast-paced environment. Success will mean utilising tools and resources provided to hit the ground running, which will lead to providing a vibrant, productive, and connected workplace for our members.
This role reports to the Location Manager and will be based on-site in Hong Kong.
Duties and Responsibilities
Deliver exceptional customer service to all members and visitors.
Handle member’s daily requests and all incoming enquiries.
Support managers by executing daily tasks, including sales, finance and administrative assignments (data-entry and basic reporting).
Achieve occupancy goals through membership retention and closing new sales.
Conduct informative tours to potential members and partners.
Plan and execute engaging community events by coordinating with internal teams and external collaborators on a regular basis
Contribute content to maintain our presence online and onsite via social media posts and promotional materials.
Coordinate the general upkeep of the facility to ensure the space is presentable at all times. This includes conducting floor checks, completing maintenance tasks and basic cleaning such as dusting, utensil washing and spot cleaning.
1-2 years of work experience in customer service, events, business operations, sales would be an advantage. Fresh graduates will also be considered
University Degree holder preferred
Ability to connect well with people; friendly and approachable
Possess strong communication and presentation skills
Exceptional organisational and multitasking skills
Reliable and self-driven, has the ability to work with teams and independently
Experience in Google Drive and Excel sheets would be an advantage
Must be fluent in English both spoken and written, any additional languages is a plus
Competative salary
Health care, including dental
Training and development opportunities for “hard skills” and functional competencies as well as “soft skills” and leadership competencies
Personalised development plans and growth opportunities within the organisation
Team and community activities and annual company-wide events
Exclusive discounts at partnered restaurants, bars and gyms
Opportunities for local and international relocation
Technical Support Engineer (APAC)Based: Shek Tong Tsui, Hong Kong Term: Permanent, Full timeSalary: HKD $235,000paThe Role:As a Technical Support En..
Technical Support Engineer (APAC)
Based: Shek Tong Tsui, Hong Kong Term: Permanent, Full time Salary: HKD $235,000pa
The Role:
As a Technical Support Engineer, the applicant will be responsible for helping to maintain the high level of customer service we provide. They will work as part of a global cross-functional team answering pre and post sales customer enquiries by phone, email and live chat, and working proactively to reduce the number of customer enquiries.
Key responsibilities include:
Act as focal point for all technical and non-technical enquiries relating to the Focusrite/Novation product lines, E-Store, product registration and software activation in a timely, friendly, problem-solving manner via email, phone and live-chat.
Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team.
Coordinate warranty and non-warranty repair bookings for dealers and customers.
Represent the Technical Support team and our customer base during the development phase of exciting new products.
Skills and experience required:
The ability and readiness to work well as part of a team
Knowledge of audio interfaces, MIDI control, home/studio recording setups and music production
Experience with Mac OS and Windows systems
DAW knowledge (e.g. Pro-Tools, Logic, Cubase)
A polite, patient and helpful phone manner
Experience dealing with customers
One weekend working day required per week E.g. Sun-Thurs).
Fluent in English and Chinese (Mandarin & Cantonese) to a high standard.
About Us
Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.
The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.
Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including six Queen's Awards, the AIM Company of the Year Award 2021 and regular appearances in 'The Sunday Times 100 Best Small Companies to Work For’.
The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome, safe and positively represented, because at Focusrite they truly are. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.
Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, Health Cash Plan, enhanced Maternity and Paternity pay, employee purchase scheme, group bonus scheme, company music events, offsite company parties and free lunch in the canteen. We arrange company training sessions and encourage personal development.
Provide clerical and administrative support to sales team Introduce company's products to customers by phone Handle potential customer cases and enqu..
Provide clerical and administrative support to sales team
Introduce company's products to customers by phone
Handle potential customer cases and enquiries in professional manner
Perform contracting review and checking
Monitor loan amount transaction
Follow-up and liaise with relevant parties in application process when necessary
Prepare various reports and letters as requested
Handle any ad-hoc tasks and projects as assigned by direct supervisor
Higher Diploma / Associate Degree or above in any discipline, or equivalent
Minimum 1 years’ working experience in sales support and administration
Proficiency in both English and Chinese
Able to manage multi-tasking and committed to meet deadlines
Proactive, detail-minded and commit to the job
Excellent communication and interpersonal skills
Proficiency in MS Office including Excel, Word and Powerpoint, with fast typing speed (Chinese and English)
About the Role We’re now looking for a cheerful Receptionist to join Chaiwala, our colourful and vibrant Indian enclave on Wyndham Street. You will ..
About the Role
We’re now looking for a cheerful Receptionist to join Chaiwala, our colourful and vibrant Indian enclave on Wyndham Street.
You will work alongside a Reception Supervisor and be responsible for welcoming guests, handling bookings, complaints, and guest enquiries in an efficient, and polite manner.
As a Receptionist, you should also be able to deal with emergencies quickly and gracefully, with full consideration of the floor operations. Multitasking and stress management skills are essential for this position.
Fast-track your career progression, join an international environment and be a champion of exceptional guest experience.
Duties & Responsibilities
Greet and manage guests’ needs to enhance guest satisfaction
Support the floor team in managing tables efficiently to optimise covers and turns
Ensure all company standards are met during service
Set up the reception desk before shifts
Answer calls for booking and event enquiries
Positive attitude with a teamwork mindset
Sense of responsibility within your role
Excellent communication, interpersonal and leadership skills
Fluency in English is a must, other languages are advantageous
Experience working in hospitality is beneficial
Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity
50% discount at all our restaurants
Monthly revenue bonus – the teams make our venues successful and are rewarded in line with its performance
About the RoleWe’re now looking for a cheerful Receptionist to join TokyoLima, Hong Kong’s first and original Nikkei izakaya on Lyndhurst TerraceY..
About the Role
We’re now looking for a cheerful Receptionist to join TokyoLima, Hong Kong’s first and original Nikkei izakaya on Lyndhurst Terrace
You will work alongside a Receptionist Supervisor and be responsible to welcome guests, handle bookings, complaints, and guests enquiries in an efficient and polite manner.
As a Receptionist, you should also be able to deal with emergencies in a timely and effective manner, while streamlining floor operations. Multitasking and stress management skills are essential for this position.
Fast-track your career progression, join an international environment and be a champion of exceptional guest experience.
Duties & Responsibilities
Greet and manage guests needs to enhance guest satisfaction
Ensuring all company standards are met during service
Setting up the reception desk before shifts
Answering calls for booking and event enquiries
Positive attitude with a teamwork mindset
Sense of responsibility within your role
Excellent communication, interpersonal and leadership skills
Fluency in English is a must, other languages are advantageous
Experience working in hospitality is beneficial
Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity
Follow-up with existing customers on loan repayment, redemption and their enquiries in a professional and integrity way Promote loan refinance servic..
Follow-up with existing customers on loan repayment, redemption and their enquiries in a professional and integrity way
Promote loan refinance service to existing customers
Explore business opportunities with existing clients proactively
Devote accountability and contribute capabilities in ad hoc projects to achieve Company strategic plan
Tertiary education, or equivalent qualifications at HKQF level 4
At least 2 years working experience in sales or customer service
Excellent communication and interpersonal skills
Aggressive, proactive and able to work under pressure
Location Manager (Operations, Customer Service and Leadership)
Full-time
Full-time
Manager
Sheung Wan, Hong Kong Island
Customer Service
6 months ago
The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include Th..
The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.
Our mission is to inspire meaningful connections by building a second home where members become friends and ideas become a reality.
We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.
DAY IN THE LIFE OF
LM
We are looking for an entrepreneurial, ambitious, personable and business-savvy Location Manager whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Location Manager works closely with the Senior Location Manager, General Manager, Operations Manager and Country Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving the team to put on engaging community events, resulting in partnerships and lasting relationships with members. As leaders, they need to pass on their knowledge through training their team. They are inspirational and accountable for the performance of the business, their team and themselves.
ADMINISTRATION AND FINANCE
Responsible for all finance such as petty cash, invoicing, receipt of payments and management reports.
Ensure the community team is trained on all required administration and finance tasks required for their job.
Ensure your team meet the financial deadlines, report accurately and have the knowledge to be able to deliver what is expected.
Responsible for ensuring inventory is complete and ordering is within the set budget.
Obtain and analyse P&L reports, and conduct variance analysis when required.
Responsible for ensuring billing is complete and that aged receivables are followed up with minimalising late payments and ensuring month-end finance reporting can be completed on time.
MEMBER EXPERIENCE AND OPERATIONS
Develop relationships with members and proactively understand their needs in order to bring ideas and recommendations to the table and create an action plan to exceed the expectations of every member, improving the overall member experience.
Ensure the community team have the tools and knowledge to adequately solve member-related issues to help foster a collaborative community, train your team and step in when needed.
Drive weekly community initiatives designed to develop connections between members, such as member introductions, events and social media engagement.
Responsible for the overall cleanliness and upkeep of the space is up to standard, including basic maintenance, dusting, utensil washing, spot cleaning, cleaning the bathroom, cleaning up spills, keeping the pantry stocked and tidy etc. working with and coordinating the team to deliver exceptional standards.
Responsible for reporting and following up with the New Projects team regarding maintenance and improvements and ensuring that costs align with the set budget.
Conduct quality control checks, and address and solve issues immediately.
Ensure you and the team deliver a personalised, high-quality member experience.
Oversee all daily operations of your location (front desk services, event planning, social media marketing of the space, etc.).
SALES
Work with the Country Manager and Sales Lead to ensure that your space maintains a 100% occupancy rate at all times.
Notify, manage and work alongside internal teams to ensure a high retention rate of current members.
Develop strategies to drive sales, increase revenue and interest for your location.
Ensure that all enquiries are followed up on and that negotiations and closure are taking place.
Manage the team and take responsibility for actively seeking and following up on leads, various membership sales, packages, negotiations, flex membership sales, private events and closing deals to meet sales targets.
Conduct high-quality, informative tours, and ensure that juniors are trained and mentored, providing them with feedback and areas for improvement to ensure every potential member has an exemplary tour and experience..
Responsible for maintaining the relationship with the landlord of your location, with the support of your seniors.
CONTENT AND EVENTS
Ensure events are executed to a high level and are related to the community’s interests, giving support where needed. Report on member feedback to the Events Team.
Ensure you and the team are actively driving collaborations and partnerships across a range of different industries and train the team on this process where needed.
Ensure the Community team and Art Department produces event collateral in a timely manner and to a high standard.
Ensure you and the team update social media pages (IG stories, Facebook posts, etc.), create engaging content and attend training needed to complete the task.
Ensure the event calendar and notice board are regularly updated by the team.
Attend and support external and internal events, be representative of all locations and be an ambassador of the events by encouraging others' attendance.
PEOPLE
Set SMART personal and professional goals for the team, and assist with training and coaching individuals to achieve them.
Responsible for onboarding, training, developing and reviewing your team's performance.
Sit in interviews with a senior manager for your team, asking questions and giving feedback to conclude an overall decision to build your team.
Provide your team with essential training, coaching, and mentorship to attract, grow and retain a solid and successful team.
Actively work and develop on your own growth to better yourself for you, your team and the business.
Work closely and coordinate with the People Team to track each team member's training and progression.
Manage, inspire, support and guide your team to achieve their goals, holding regular one-on-ones and team meetings for clear communication.
Three to Five years experience in a customer-facing leadership position, ideally within sales and events.
Personable with strong verbal and written communication.
Exceptionally organised with the ability to multitask.
Thrives under pressure and is solution-oriented.
University Degree is an advantage.
Proficient in basic computer skills.
Good business acumen.
Prior experience in coworking, real estate, or startup business would be an advantage.
Fluent in English, Cantonese is a plus.
A competitive salary is reflective of your growth.
Variety of discounts across our growing industry partners.
A comprehensive training academy to support your growth and longevity with us.
Education allowance to support external training.
A fun, dynamic working environment with a diverse, world-class team.
Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness.
An extra day of leave to celebrate your birthday.
An annual dedicated day to volunteer at a charity of your choice.
Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We are committed to creating an inclusive, respectful environment that embraces individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of our teams' personal skills and business acumen. All team members will be treated fairly and unbiasedly and given every encouragement to reach their potential.
Community Associate (Customer Service, Events and Sales)
Full-time
Full-time
Others/Any
Hong Kong, Hong Kong Island
Sales / Marketing
7 months ago
The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include Th..
The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.
Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.
We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.
The Community Associate will be responsible for delivering outstanding customer experience to all location members and visitors. They will provide exceptional support to the Community Lead, Location Manager, Senior Location Manager, General Manager and Country Manager by operating the facility and communicating with stakeholders. We're looking for someone who is flexible and a team player who thrives in a fast-paced environment. Success will mean utilising tools and resources provided to hit the ground running, which will lead to providing a vibrant, productive, and connected workplace for our members.
This role reports to the Location Manager and will be based on-site in Hong Kong.
Duties and Responsibilities
Deliver exceptional customer service to all members and visitors.
Handle member’s daily requests and all incoming enquiries.
Support managers by executing daily tasks, including sales, finance and administrative assignments (data-entry and basic reporting).
Achieve occupancy goals through membership retention and closing new sales.
Conduct informative tours to potential members and partners.
Plan and execute engaging community events by coordinating with internal teams and external collaborators on a regular basis
Contribute content to maintain our presence online and onsite via social media posts and promotional materials.
Coordinate the general upkeep of the facility to ensure the space is presentable at all times. This includes conducting floor checks, completing maintenance tasks and basic cleaning such as dusting, utensil washing and spot cleaning.
1-2 years of work experience in customer service, events, business operations, sales would be an advantage. Fresh graduates will also be considered
University Degree holder preferred
Ability to connect well with people; friendly and approachable
Possess strong communication and presentation skills
Exceptional organisational and multitasking skills
Reliable and self-driven, has the ability to work with teams and independently
Experience in Google Drive and Excel sheets would be an advantage
Must be fluent in English both spoken and written, any additional languages is a plus
Competative salary
Health care, including dental
Training and development opportunities for “hard skills” and functional competencies as well as “soft skills” and leadership competencies
Personalised development plans and growth opportunities within the organisation
Team and community activities and annual company-wide events
Exclusive discounts at partnered restaurants, bars and gyms
Opportunities for local and international relocation
Follow-up with existing customers on loan repayment, redemption and their enquiries in a professional and integrity way Promote loan refinance servic..
Follow-up with existing customers on loan repayment, redemption and their enquiries in a professional and integrity way
Promote loan refinance service to existing customers
Explore business opportunities with existing clients proactively
Devote accountability and contribute capabilities in ad hoc projects to achieve Company strategic plan
Tertiary education, or equivalent qualifications at HKQF level 4
At least 2 years working experience in sales or customer service
Excellent communication and interpersonal skills
Aggressive, proactive and able to work under pressure
Manager Customer Experience Design - Digital - for Airline in GCC
Full-time
Full-time
Manager
Kowloon, Hong Kong Island
Customer Service
7 months ago
Apt Resources is currently seeking a talented and experienced Manager Customer Experience Design - Digital to join the team of one of their esteemed c..
Apt Resources is currently seeking a talented and experienced Manager Customer Experience Design - Digital to join the team of one of their esteemed clients in the airline industry in the GCC region. As the Senior Manager of Customer Experience Design - Digital, you will lead and manage the Customer Experience Design-Digital team. Your responsibilities include designing, implementing, and optimizing the digital experience for customers across various touchpoints. You will identify opportunities and manage the development of digital solutions throughout the customer journey roadmap. Additionally, you will research and implement digital products and services that align with the brand values, providing a more personalized and integrated digital customer journey. You will oversee the entire lifecycle of innovation strategy from concept to development and integration into everyday business operations. By leveraging innovative thinking and market analysis, you will ensure that every application feature delivery surpasses competitors.
Responsibilities:
Operational:
Develop and direct research-based design efforts aimed at continuous improvement of current products and services, generating new experience concepts across all areas of the customer journey. Convey these concepts to the IT & Digital team as technical specifications, design, and business/scope requirements.
Assess and optimize the performance of new and existing features through active user research and performance metrics, including competitor analysis and design workshops.
Manage a project-centric core team, including product/project specialists, providing leadership, guidance, and support to ensure high-quality application delivery that meets business requirements.
Ensure consistency and quality of standards and processes across the team throughout the software development lifecycle.
Collaborate with other managers from various business departments to effectively manage cross-project dependencies, identifying risks, issues, and technical challenges.
Build and maintain relationships with internal and external IT, UX/UI designers to ensure timely delivery of product enhancements and stakeholder satisfaction.
Collaborate with the IT & Digital team on the overall digital product roadmap, priorities, objectives, and expected impact of new features, documenting and prioritizing digital product features and user feedback.
Implement continuous improvement plans to maintain a commitment to enhancing the digital customer experience.
Work with the Head of Department to define the strategic direction for digital customer experience projects, recommending and discussing innovations and tactics to promote business revenue and product portfolio, including e-commerce packages and other value-added components.
Stay informed about customer profiles, market trends, and operational changes to drive service improvement through collaboration with BI and other stakeholders.
Develop budget proposals for digital customer experience projects to present to the Head of Department.
Minimum of 8 years of job-related experience.
Bachelor's Degree or equivalent.
Proven experience in managing enterprise-level projects.
Previous experience managing and implementing major projects across airline digital customer touchpoints.
Extensive knowledge of software development methodologies, tools, frameworks, and technologies.
Qualification in Computer Science, Information Technology, or related field.
Practical knowledge of project management tools.
Preferred:
Proven experience in software development and management, with experience in managing software development teams.
Senior Manager Customer Experience Design - for Airlines in GCC
Full-time
Full-time
Manager
Kowloon, Hong Kong Island
Customer Service
7 months ago
Apt Resources is currently seeking a highly skilled and experienced Senior Manager Customer Experience Design to join the team of one of their esteeme..
Apt Resources is currently seeking a highly skilled and experienced Senior Manager Customer Experience Design to join the team of one of their esteemed clients in the airlines industry in the GCC region. As a Senior Manager of Customer Experience Design, you will play a crucial role in transforming the airline’s vision into actionable product and service concepts for both onboard and ground/lounge areas. Your work will involve researching and creating products and services that embody the airline's brand values, providing a more personalized and integrated customer journey. Additionally, you will implement continuous improvement plans to ensure an ongoing commitment to enhancing the customer experience.
Responsibilities
Strategic:
Translate the brand vision into service concepts, developing signature service initiatives to maintain the airline's position as a leading global aviation brand.
Lead research-based design efforts aimed at continuous improvement of current products and services, while generating new experience concepts across all customer journey touchpoints, including ground, lounges, and onboard.
Champion excellence in customer experience across all product and service offerings.
Work with operations teams to establish engagement standards that maintain the experience proposition while adapting to different standards for operational efficiency.
Define and develop customer-facing products for each cabin class, ensuring service concepts and standards align with guest demographics and profiles.
Use business intelligence and other stakeholder input to stay informed about customer profiles, market trends, and operational changes to drive service improvements.
Contribute to the development of the airline's digital experience across the customer journey, ensuring a cohesive and impactful user experience that delivers commercial benefits.
Act as the custodian for the end-to-end customer journey.
Operational:
Translate new service concepts into operational processes, considering factors such as aircraft type and lounge environments.
Develop and lead the implementation of service standards, procedures, and processes.
Foster collaboration between operational departments to ensure aligned service standards are consistently delivered.
Plan and implement medium to long-term service initiatives, ensuring all operational teams are aligned and customer satisfaction is monitored for brand impact.
Oversee cabin crew complement, market trends, F&B, hotel trends, and airline benchmarking to achieve best-in-class status.
Create information for customer service teams to understand and embrace the airline's product and service concepts, enhancing their ability to promote these offerings.
Analyze CRM data to scientifically and intuitively meet customer expectations.
Set and implement KPIs to drive continuous improvement through methods such as mystery shopping and customer feedback.
Ensure products and services align with brand values and maintain high standards.
Nurture a customer-centric design team, fostering design-led thinking through brainstorming sessions, design reviews, and workshops.
Ensure synergies between inflight and ground services by managing relevant stakeholders and resolving challenges.
Translate product and service strategy into development, creating design briefs and project plans for internal and external use.
Anticipate development requirements and inform relevant business areas to ensure timely delivery.
Champion commercial and fiscal responsibility in decision-making processes.
Develop brand partnerships to offer bespoke experiences for customers.
Identify cost management opportunities through continuous monitoring of products and services.
Document projects consistently as a key management tool, providing status updates to management and other stakeholders, and highlighting any associated risks.
Minimum Bachelor’s Degree or equivalent.
Over 10 years of experience in translating brand vision into tangible and implementable product and service concepts at a major international airline.
Proven experience in Customer Experience Design at a major international airline.
Advanced understanding of hospitality processes, procedures, and standards.
Advanced understanding of F&B and onboard services.
Experience developing inspirational, elegant, and successful products for airlines, hotels, or other hospitality companies.
Advanced understanding of customer experience and customer journeys.
Excellent ability to communicate and translate vision into concepts and contexts.
Job Responsibilities: Welcoming and greeting visitors in a professional and friendly manner Handling incoming calls and directing them to the appropri..
Job Responsibilities:
Welcoming and greeting visitors in a professional and friendly manner
Handling incoming calls and directing them to the appropriate person or department
Assisting with meeting room bookings and coordinating meeting logistics
Performing general administrative duties, including but not limit to travel and hotel management, attendance records etc
Assisting with office management tasks, such as managing office supplies and coordinating office maintenance and equipment procurement
Providing administrative support to various departments when needed
Assist in organizing company activities
Assisting with ad hoc projects and tasks as assigned
Diploma or above in Business Administration or related disciplines
At least 5 years of relevant working experience
Excellent verbal and written communication skills
Strong organizational and multitasking skills
Ability to work independently and under pressure
Proficiency in Microsoft Office Suite
Ability to handle confidential information with discretion
Good command of both spoken and written English, Cantonese, and Mandarin is a plus
About the RoleWe’re now looking for a cheerful Receptionist to join Pirata, our flagship Italian rooftop restaurant on Hennessy Road.You will work a..
About the Role
We’re now looking for a cheerful Receptionist to join Pirata, our flagship Italian rooftop restaurant on Hennessy Road.
You will work alongside a Reception Supervisor and be responsible for welcoming guests, handling bookings, complaints, and guest enquiries in a prompt, efficient, and polite manner.
As a Receptionist, you should also be able to deal with emergencies quickly and gracefully, with full consideration of the floor operations. Multitasking and stress management skills are essential for this position.
Duties & Responsibilities
Greet and manage guests’ needs to enhance guest satisfaction
Support the floor team in managing tables efficiently to optimise covers and turns
Ensure all company standards are met during service
Set up the reception desk before shifts
Answer calls for booking and event enquiries
Positive attitude with a teamwork mindset
Sense of responsibility within your role
Excellent communication, interpersonal and leadership skills
Fluency in English is a must, other languages are advantageous
Experience working in hospitality is beneficial
Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity
50% discount at all our restaurants
Guaranteed revenue share – the teams make our venues successful and are rewarded in line with its performance
跟車送貨員 - 薪金可高達HKD20k / Service Technician, Salary up to HKD20K
Full-time
Full-time
Others/Any
Wan Chai, Hong Kong Island
Customer Service
9 months ago
We are Rentokil Initial, an international service company, the experts in pest control and hygiene. We have more than 56 years in Hong Kong, we protec..
We are Rentokil Initial, an international service company, the experts in pest control and hygiene. We have more than 56 years in Hong Kong, we protect people and enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers' brands.
We are a leader in innovation and digital solutions in the industry, our focus is on corporate responsibility to serve our community. Our people make us who we are and Our team is like one big family where everyone is welcome. Training and development is an essential part of any role at Rentokil Initial. You will have a career that you will enjoy, with great benefits, numerous progression opportunities and an encouraging team environment. We look forward to welcoming you to the team.
跟車送貨員 - 薪金可高達HKD20k / Service Technician, Salary up to HKD20K
Full-time
Full-time
Others/Any
Wan Chai, Hong Kong Island
Customer Service
10 months ago
We are Rentokil Initial, an international service company, the experts in pest control and hygiene. We have more than 56 years in Hong Kong, we protec..
We are Rentokil Initial, an international service company, the experts in pest control and hygiene. We have more than 56 years in Hong Kong, we protect people and enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers' brands.
We are a leader in innovation and digital solutions in the industry, our focus is on corporate responsibility to serve our community. Our people make us who we are and Our team is like one big family where everyone is welcome. Training and development is an essential part of any role at Rentokil Initial. You will have a career that you will enjoy, with great benefits, numerous progression opportunities and an encouraging team environment. We look forward to welcoming you to the team.
About the RoleWe’re now looking for a cheerful Receptionist to join The Sixteenth, the single address to our collection of four restaurants in Taiko..
About the Role
We’re now looking for a cheerful Receptionist to join The Sixteenth, the single address to our collection of four restaurants in Taikoo Place.
You will work alongside a Reception Supervisor and be responsible for welcoming guests, handling bookings, complaints, and guest enquiries in a prompt, efficient, and polite manner.
As a Receptionist, you should also be able to deal with emergencies quickly and gracefully, with full consideration of the floor operations. Multitasking and stress management skills are essential for this position.
Duties & Responsibilities
Greet and manage guests’ needs to enhance guest satisfaction
Support the floor team in managing tables efficiently to optimise covers and turns
Ensure all company standards are met during service
Set up the reception desk before shifts
Answer calls for booking and event enquiries
Positive attitude with a teamwork mindset
Sense of responsibility within your role
Excellent communication, interpersonal and leadership skills
Fluency in English is a must, other languages are advantageous
Experience working in hospitality is beneficial
Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity
50% discount at all our restaurants
Guaranteed incentive scheme – the teams make our venues successful and are rewarded in line with its performance!
跟車送貨員 - 薪金可高達HKD20k / Service Technician, Salary up to HKD20K
Full-time
Full-time
Others/Any
Wan Chai, Hong Kong Island
Customer Service
10 months ago
We are Rentokil Initial, an international service company, the experts in pest control and hygiene. We have more than 56 years in Hong Kong, we protec..
We are Rentokil Initial, an international service company, the experts in pest control and hygiene. We have more than 56 years in Hong Kong, we protect people and enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers' brands.
We are a leader in innovation and digital solutions in the industry, our focus is on corporate responsibility to serve our community. Our people make us who we are and Our team is like one big family where everyone is welcome. Training and development is an essential part of any role at Rentokil Initial. You will have a career that you will enjoy, with great benefits, numerous progression opportunities and an encouraging team environment. We look forward to welcoming you to the team.
跟車送貨員 - 薪金可高達HKD20k / Service Technician, Salary up to HKD20K
Full-time
Full-time
Others/Any
Wan Chai, Hong Kong Island
Customer Service
11 months ago
We are Rentokil Initial, an international service company, the experts in pest control and hygiene. We have more than 56 years in Hong Kong, we protec..
We are Rentokil Initial, an international service company, the experts in pest control and hygiene. We have more than 56 years in Hong Kong, we protect people and enhance lives with services that protect the health and wellbeing of people, and the reputation of our customers' brands.
We are a leader in innovation and digital solutions in the industry, our focus is on corporate responsibility to serve our community. Our people make us who we are and Our team is like one big family where everyone is welcome. Training and development is an essential part of any role at Rentokil Initial. You will have a career that you will enjoy, with great benefits, numerous progression opportunities and an encouraging team environment. We look forward to welcoming you to the team.
Date Posted:2023-09-11Country: Hong KongLocation: 12/F & 13/F Goldin Financial Global Centre, 17 Kai Cheung Road, Kowloon Bay, Kowloon, Hong KongN..
Date Posted:
2023-09-11
Country:
Hong Kong
Location:
12/F & 13/F Goldin Financial Global Centre, 17 Kai Cheung Road, Kowloon Bay, Kowloon, Hong Kong
N/A
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.We are guided by our values that we call ourThree Absolutes –prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
Date Posted:2024-02-02Country: Hong KongLocation: 12/F, Goldin Financial Global Centre, 17 Kai Cheung Road, Kowloon Bay, Kowloon, Hong KongResponsibil..
Date Posted:
2024-02-02
Country:
Hong Kong
Location:
12/F, Goldin Financial Global Centre, 17 Kai Cheung Road, Kowloon Bay, Kowloon, Hong Kong
Responsibilities
Conduct regular auditor on maintenance quality, modernization in process check and handover, update to corresponding scorecard
Review results with auditees and propose improvement actions
Consolidate finding from audits and provide regular presentation to management with improvement proposal/program
Conduct training on quality and safety aspects to frontlines to achieve ongoing improvement
Provide consultation on Work Instruction content
Requirements
Higher Diploma or Degree holder with relevant qualifications in quality, engineering and industrial discipline preferred
At least 3 years work experience in quality & field operation. Lift and escalator field experience is preferred
Self-initiative, possess high level of resilience in driving change across regions
Good analytical, planning, organizing and interpersonal
Possess teamwork spirit and collaboration skills
Good command of both written and spoken English, Chinese and Mandarin
We offer remuneration package including attractive salary, comprehensive fringe benefits and excellent opportunities for the right candidate. (*** Employee Scholar Program up to $160,000/ person for each degree***)
Website: http://www.otis.com/
Information provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 24 months.
By submitting an application and/or your resume in response to this job notice, you have read and hereby consent to our (i) Personal Information Collection Statement (for Recruitment), (ii) Terms of Use, (iii) Otis Job Applicant Privacy Policy. If you do not consent to the above, OTIS Elevator Company (H.K.) Limited and its affiliates will not be able to accept and process your application.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.We are guided by our values that we call ourThree Absolutes –prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
About the Role
About the Role