Total 167 Customer Service job vacancies in hong kong central and western district

About the Role

We’re now looking for a cheerful Receptionist to join Chaiwala, our colourful and vibrant Indian enclave on Wyndham Street.

You will work alongside a Reception Supervisor and be responsible for welcoming guests, handling bookings, complaints, and guest enquiries in an efficient, and polite manner.

As a Receptionist, you should also be able to deal with emergencies quickly and gracefully, with full consideration of the floor operations. Multitasking and stress management skills are essential for this position.

Fast-track your career progression, join an international environment and be a champion of exceptional guest experience.

Duties & Responsibilities

• Greet and manage guests’ needs to enhance guest satisfaction
• Support the floor team in managing tables efficiently to optimise covers and turns
• Ensure all company standards are met during service
• Set up the reception desk before shifts
• Answer calls for booking and event enquiries

• Positive attitude with a teamwork mindset
• Sense of responsibility within your role
• Excellent communication, interpersonal and leadership skills
• Fluency in English is a must, other languages are advantageous
• Experience working in hospitality is beneficial
• Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity

• 50% discount at all our restaurants
• Monthly revenue bonus – the teams make our venues successful and are rewarded in line with its performance
• Cash and credit card tips
• Medical insurance
• Birthday gift certificate
• Referral bonus

Discover more about your next adventure: https://www.chaiwala.hk/our-philosophy/

We are looking for someone to join the Solution Operations team as E-Bundle Disputes Support, reporting to the Solution Operations Managers. As a client facing role, you’ll be liaising directly with legal teams, gaining first-hand experience in providing support and advice on electronic bundle management across Litigations, Arbitrations, Inquests and Inquiries. In doing so, you’ll work closely with the remainder of the Solution Operations team and other departments in a fast-paced, dynamic environment to ensure we are continuing to offer an effective external service whilst developing internal processes and systems.

With the ‘People make Opus 2’ as a core value, we are looking for an enthusiastic, proactive and computer literate individual who demonstrates a keen desire to progress through the team and build a career at the company.

Duties and Responsibilities

• Hands-on disputes technology support including the management of electronic documentation, involving the upload and organisation of material in accordance with client instruction.
• Actioning requests promptly and conducting quality checks of the tasks undertaken by the team across multiple concurrent matters.
• Liaising directly (by telephone and email) with solicitors and barristers, advising on best practices and assisting with technical queries.
• Proactively ensuring that the team inbox and internal communication with other departments is managed efficiently.
• Advanced understanding and technical knowledge of the platform including the manipulation, reformatting and converting of Excel/CSV files to import and export data.
• Troubleshooting client-reported issues and liaising internally as necessary until a resolution is reached.
• Processing exports and printing requests, assisting with the quality control process and delivery of hard copy hearing bundles.
• Working closely with the Client Services team in the lead up to and during hearings to ensure proceedings run smoothly.
• Prompt and accurate recording of task information for billing.

Person Specification

• Bright and engaging, with a willingness to learn and proactively use own initiative.
• Ability to work individually and within a team.
• Strong attention to detail with the ability to juggle tasks and work under pressure.
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication skills and a confident telephone manner.
• Interest in technology, processes and systems.
• Proficiency in Microsoft Office applications (particularly Excel) and Adobe Acrobat.
• Good spoken and written English essential, spoken Cantonese and/or Mandarin and written Chinese (traditional and/or simplified) an advantage.
• Experience working in a professional, client-facing support role, preferable in the legal technology industry.

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with the world’s largest law firms are using Opus 2.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:

• A competitive salary and benefits package
• 22 days annual holidays, flexible working, and length of service entitlement.
• Health Insurance.
• Loyalty Share Scheme.
• Maternity Protection.
• Calm and Mindfulness sessions.
• A day of leave to volunteer for charity and an active CSR team raising money towards a company charity.
• Accessible and modern office space.

Company:

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

Description:

For this position, we are looking for a Desktop Support Engineer to assist one of our client - a leading European bank to provides support for basic incident resolution and requests reported to the regional service desk.

Responsibilities:

• Provide daily technical support and handle requests from end users based in Hong Kong office.
• Resolve cases received from tickets, emails and walk-ins.
• Create and update cases via ticketing system.
• Handling of desktops, laptops and mobile phones.
• Maintain system documentation, hardware & software inventory.
• Provide other IT-related support as required.
• Participate in projects.
• Perform other ad-hoc duties.
• Knowledge on desktop, networking, and general PC applications, like Microsoft 365.

• Able to work in shift hours: (Monday to Friday, 8:30am to 5:30pm / 9:00am to 6:00pm / 9:30am to 6:30pm).

• Minimum 3+ years with hands-on experience in IT helpdesk or desktop support position.
• Self-motivated, strong problem solving and analytical skills.
• Able to work with minimal supervisions.
• Knows how to use or have a knowledge on Active Directory, ADSI, Computer/Configuration Management, DFS Management, DHCP, DNS, Event Viewer, ODBC Data Sources, Print Management, Registry Editor, Remote Desktop, System Configuration, Task Scheduler, Control Panel, SCCM, Command Prompt, PowerShell, etc.…
• Has basic knowledge and troubleshooting related to Networking: TCP/IP, VPN, Switches, Cable Patching
• Has knowledge in writing scripts (in any programming languages) or macros will be an advantage, but not required.
• Knows how to support and troubleshoot Windows 10/11 requests/problems.
• Knows how to use or have a knowledge about Microsoft products such as, OneDrive, Outlook, Excel, Word, PowerPoint, OneNote, Teams, Skype for Business, Visio, Access, Microsoft Endpoint Manager – Microsoft Azure, Microsoft Intune
• Knows how to support and troubleshoot any Microsoft Office request/issues.
• Experience in handling/managing Hardware Support and Maintenance such as:
      a. Laptop, desktop, docking stations and other computer peripherals):
          o Maintenance: hardware configuration, software/application installation, BIOS & Device Driver upgrades
          o Knows how to support and troubleshoot any hardware requests/incidents

    b. Mobile phone (iOS and Android)
        o Maintenance: mobile configuration, work (business) software/application installation and upgrades
        o Knows how to support and troubleshoot any mobile requests/issues

Company:

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

Description:

For this position, we are looking for a L1 Service Desk Analyst to assist one of our client - a leading European bank to provides support for basic incident resolution and requests reported to the regional service desk.

Responsibilities:

• Act as a single point of contact and support internal staff via phone calls, emails, live chat and self-service tickets from internal staff regarding IT related issues and queries.
• 1st line support: troubleshooting of IT related problems
• Escalate unresolved issues / requests to the corresponding helpdesk (L2/L3 support)
• Take ownership of users’ problems, follow up the status of problems on behalf of the user and communicate the status to users in a timely manner
• Update all taken actions and information into ticketing system in a timely manner
• To maintain a high degree of customer service for all support queries
• Maintain knowledge database to ensure all information is up to date
• Define new and improve existing processes and workflows
• Capable to manage projects, documentations or tasks given by the manager
• Responsible on managing end user online request forms

• Open to Work in Shift: Monday to Friday (6am – 3pm/8:00am – 5:00pm/9:30am-6:30pm)

• Fluent in English
• Excellent communication skills and telephone manner.
• Effective listening and attentiveness skills
• Excellent organizational skills
• Willingness to improve and to learn
• Customer service orientation and/or prior customer service training
• Team player
• Banking experience will be advantageous, but it is not mandatory

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.

We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

The Community Associate will be responsible for delivering outstanding customer experience to all location members and visitors. They will provide exceptional support to the Community Lead, Location Manager, Senior Location Manager, General Manager and Country Manager by operating the facility and communicating with stakeholders. We're looking for someone who is flexible and a team player who thrives in a fast-paced environment. Success will mean utilising tools and resources provided to hit the ground running, which will lead to providing a vibrant, productive, and connected workplace for our members.

This role reports to the Location Manager and will be based on-site in Hong Kong.

Duties and Responsibilities

• Deliver exceptional customer service to all members and visitors.
• Handle member’s daily requests and all incoming enquiries.
• Support managers by executing daily tasks, including sales, finance and administrative assignments (data-entry and basic reporting).
• Achieve occupancy goals through membership retention and closing new sales.
• Conduct informative tours to potential members and partners.
• Plan and execute engaging community events by coordinating with internal teams and external collaborators on a regular basis
• Contribute content to maintain our presence online and onsite via social media posts and promotional materials.
• Coordinate the general upkeep of the facility to ensure the space is presentable at all times. This includes conducting floor checks, completing maintenance tasks and basic cleaning such as dusting, utensil washing and spot cleaning.

• 1-2 years of work experience in customer service, events, business operations, sales would be an advantage. Fresh graduates will also be considered
• University Degree holder preferred
• Ability to connect well with people; friendly and approachable
• Possess strong communication and presentation skills
• Exceptional organisational and multitasking skills
• Reliable and self-driven, has the ability to work with teams and independently
• Experience in Google Drive and Excel sheets would be an advantage
• Must be fluent in English both spoken and written, any additional languages is a plus

• Competative salary
• Health care, including dental
• Training and development opportunities for “hard skills” and functional competencies as well as “soft skills” and leadership competencies
• Personalised development plans and growth opportunities within the organisation
• Team and community activities and annual company-wide events
• Exclusive discounts at partnered restaurants, bars and gyms
• Opportunities for local and international relocation
• Paid volunteer day a year
• Birthday leave

We are looking for someone to join the Solution Operations team as E-Bundle Disputes Support, reporting to the Solution Operations Managers. As a client facing role, you’ll be liaising directly with legal teams, gaining first-hand experience in providing support and advice on electronic bundle management across Litigations, Arbitrations, Inquests and Inquiries. In doing so, you’ll work closely with the remainder of the Solution Operations team and other departments in a fast-paced, dynamic environment to ensure we are continuing to offer an effective external service whilst developing internal processes and systems.

With the ‘People make Opus 2’ as a core value, we are looking for an enthusiastic, proactive and computer literate individual who demonstrates a keen desire to progress through the team and build a career at the company.

Duties and Responsibilities

• Hands-on disputes technology support including the management of electronic documentation, involving the upload and organisation of material in accordance with client instruction.
• Actioning requests promptly and conducting quality checks of the tasks undertaken by the team across multiple concurrent matters.
• Liaising directly (by telephone and email) with solicitors and barristers, advising on best practices and assisting with technical queries.
• Proactively ensuring that the team inbox and internal communication with other departments is managed efficiently.
• Advanced understanding and technical knowledge of the platform including the manipulation, reformatting and converting of Excel/CSV files to import and export data.
• Troubleshooting client-reported issues and liaising internally as necessary until a resolution is reached.
• Processing exports and printing requests, assisting with the quality control process and delivery of hard copy hearing bundles.
• Working closely with the Client Services team in the lead up to and during hearings to ensure proceedings run smoothly.
• Prompt and accurate recording of task information for billing.

Person Specification

• Bright and engaging, with a willingness to learn and proactively use own initiative.
• Ability to work individually and within a team.
• Strong attention to detail with the ability to juggle tasks and work under pressure.
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication skills and a confident telephone manner.
• Interest in technology, processes and systems.
• Proficiency in Microsoft Office applications (particularly Excel) and Adobe Acrobat.
• Good spoken and written English essential, spoken Cantonese and/or Mandarin and written Chinese (traditional and/or simplified) an advantage.
• Experience working in a professional, client-facing support role, preferable in the legal technology industry.

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with the world’s largest law firms are using Opus 2.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:

• A competitive salary and benefits package
• 22 days annual holidays, flexible working, and length of service entitlement.
• Health Insurance.
• Loyalty Share Scheme.
• Maternity Protection.
• Calm and Mindfulness sessions.
• A day of leave to volunteer for charity and an active CSR team raising money towards a company charity.
• Accessible and modern office space.

*** Key Responsibilities ***

 - Provide financial planning services to high-net-worth, mainlander and offshore customers

 - Provide personalized service for these segment customers to build and maintain good relationships

 - Promote investment, insurance and banking products for optimizing new business opportunities

 - Manage operational risk and observe the relevant policies /guidelines and compliance requirements

*** Key Requirements ***

Must-have

 - Passes in the Insurance Intermediaries Qualifying Examinations Paper 123 AND Hong Kong Securities Institute Licensing Examinations Paper 178

 - Fulfilment of the competency requirements to carry out relevant regulated activities as defined under the Securities and Futures Ordinance

 - Minimum 2 years of experience in direct selling investment or life insurance

 - Strong proficiency in written and verbal Cantonese and English

 - Strong sales and customer orientation, with good communication and interpersonal skills

Good-to-have

 - University level education is an advantage

 - HKCEE / HKDSE (with at least passes in Chinese and Mathematics OR English and Mathematics at Grade E / Level 2 / ""Attained"" or above) plus relevant work experience

 - Experience in handling offshore and mainlander segment will be an advantage

 - Strong self-motivation and ability to work under pressure

 - Good command of written and verbal Mandarin

 - Candidates with 5+ years of relevant experience will be considered as Executive Customer Relationship Manager

 - Candidates with 7+ years of relevant experience will be considered as Prestige Private Customer Relationship Manager

***Key Selling Points***

 - Fast track career path advancement

 - Top-tiered Hong Kong local bank

 - Strong client base with excellent exposure

- Working location: to be determined after training

 - Birthday Leave

 - Staff Mortgage upon completion of 6-month probation

 - Medical Insurance

 - Maternity Leave

Technical Support Engineer (APAC)

Based: Shek Tong Tsui, Hong Kong 
Term: Permanent, Full time
Salary: HKD $235,000pa

The Role:

As a Technical Support Engineer, the applicant will be responsible for helping to maintain the high level of customer service we provide. They will work as part of a global cross-functional team answering pre and post sales customer enquiries by phone, email and live chat, and working proactively to reduce the number of customer enquiries. 

Key responsibilities include:

• Act as focal point for all technical and non-technical enquiries relating to the Focusrite/Novation product lines, E-Store, product registration and software activation in a timely, friendly, problem-solving manner via email, phone and live-chat.
• Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team.
• Coordinate warranty and non-warranty repair bookings for dealers and customers.
• Represent the Technical Support team and our customer base during the development phase of exciting new products.

Skills and experience required:

• The ability and readiness to work well as part of a team
• Knowledge of audio interfaces, MIDI control, home/studio recording setups and music production
• Experience with Mac OS and Windows systems
• DAW knowledge (e.g. Pro-Tools, Logic, Cubase)
• A polite, patient and helpful phone manner
• Experience dealing with customers
• One weekend working day required per week E.g. Sun-Thurs).
• Fluent in English and Chinese (Mandarin & Cantonese) to a high standard.

About Us

Focusrite plc is a global music and audio group that develops and markets music technology products. Used by audio professionals and amateur musicians alike, our solutions facilitate the high-quality production of recorded and live sound. Our audio technology brands stand together, seeking to enrich lives through music by removing barriers to creativity – ‘we make music easy to make’.

The Focusrite Group trades under thirteen established and rapidly growing brands: Focusrite, Focusrite Pro, Novation, ADAM Audio, Sequential, Oberheim, Martin Audio, Optimal Audio, Ampify Music, Linea Research, Sonnox, OutBoard and TiMax. With a high-quality reputation and a rich heritage spanning decades, its brands are category leaders in the music-making industry.

Music technology is an enriching space to work in and we enjoy a Group-wide open-door culture which encourages innovation. This culture, combined with a passion for the inspirational solutions we create, has led to the group winning numerous accolades, including six Queen's Awards, the AIM Company of the Year Award 2021 and regular appearances in 'The Sunday Times 100 Best Small Companies to Work For’.

The Focusrite Group is dedicated to building a great place to work and as an equal opportunity employer we are committed to Diversity and Inclusion. The group mission is to cultivate an equitable culture, internally and externally, where all people feel they are welcome, safe and positively represented, because at Focusrite they truly are. Equally, we recognise the major impact that climate change is having on our world and work every day towards being industry leaders in a carbon neutral future.

Benefits include flexible/hybrid working, company pension, life insurance, private healthcare, Health Cash Plan, enhanced Maternity and Paternity pay, employee purchase scheme, group bonus scheme, company music events, offsite company parties and free lunch in the canteen. We arrange company training sessions and encourage personal development.

Job Summary: We are seeking a dedicated and detail-oriented IR Support to join our team. The IR Support role is crucial in assisting the investor relations team with various tasks to ensure smooth and successful investor communications. The ideal candidate will be highly organized, and possess a strong ability to multitask.

Key Responsibilities:

• Support the investor relations team in preparing presentations, proposals, and marketing materials
• Prepare and update due diligence materials
• Maintain and update client databases and CRM systems
• Prepare materials and data to client inquiries and provide timely information as needed
• Coordinate with other departments to ensure alignment of information/data
• Assist in the onboarding process for new clients

Qualifications:

• Bachelor's degree in Finance, Business Administration, or a related field
• Proven experience in a sales support/IR support role in a hedge fund or asset management firm
• Excellent written communication skills
• Strong organizational and multitasking abilities
• Strong in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to work independently and as part of a team
• Attention to detail and a high level of accuracy

Our client a leading technology services company is looking hire Engineer.

As an Engineer in the IT Managed Services, you are responsible for maintaining and improving the technology environment at client sites, keeping the client informed of the state of their environments and for keeping your Team Manager accurately updated as to your status. 

Responsibilities

• Provide 1st and 2nd level support to users in a friendly and helpful manner.
• Follow procedures and instructions from your manager.
• Keep your Manager and Helpdesk aware of the status of your current and outstanding tasks, escalating when tasks take longer than expected. 
• Promptly update job status in ticketing and activity tracking systems.
• Remain contactable via phone during out of office hours.
• Perform upgrade / maintenance / support jobs during non-office hours.
• Conduct daily morning checks on meeting room facilities.
• Manage meeting room facilities readiness and troubleshoot when problems arise. 
• Handle equipment deliveries and rack mount IT equipment occasionally. 

Requirements

• Fluency in written and spoken English is mandatory
• Fluency in spoken Mandarin
• Knowledge in Microsoft desktop / Office 365 / Azure platforms
• Troubleshooting Skills
• Industry certifications would be an advantage (MCITP/MCSE)
• 3+ years in a technology support role for Engineer
• Trade floor or financial services IT experience would be an advantage but not critical
• Diploma or above in fields of Information Technology, Software Engineering or equivalent.

• Provide clerical and administrative support to sales team
• Introduce company's products to customers by phone
• Handle potential customer cases and enquiries in professional manner
• Perform contracting review and checking
• Monitor loan amount transaction
• Follow-up and liaise with relevant parties in application process when necessary
• Prepare various reports and letters as requested
• Handle any ad-hoc tasks and projects as assigned by direct supervisor

• Higher Diploma / Associate Degree or above in any discipline, or equivalent
• Minimum 1 years’ working experience in sales support and administration
• Proficiency in both English and Chinese
• Able to manage multi-tasking and committed to meet deadlines
• Proactive, detail-minded and commit to the job
• Excellent communication and interpersonal skills
• Proficiency in MS Office including Excel, Word and Powerpoint, with fast typing speed (Chinese and English)
• Sound knowledge of Loan products
• Immediate available is highly preferred
• Fresh graduates will also be considered

• Attractive remuneration package
• Career progression opportunities
• Discretionary performance bonus
• Medical & Dental insurance
• Birthday leave
• Anniversary leave
• Study leave
• Study subsidy scheme
• Employee property loan / personal loan scheme
• Numerous other staff benefits

Our client a IT Services Company is looking to hire IT Support - six months Contract.

Background/Experience/Required Skills

• Knowledge in PC Installation and configuration.

• Providing basic troubleshooting and guidance to customers in resolving their issues.

• Decommission Support for old laptops.

• Troubleshooting: Diagnose and resolve hardware related issue.

• Communication : Interact with team leader and to follow their guidance
• Fresh graduates who have done internship in IT Support also welcome to apply

• Experience: 1 to 3 years
• Work Location: Kwun Tong
• Basic IT Support knowledge
• Working Hours : Monday to Friday - 9:00 am to 6:00.pm
• You will get to work with investment bank.

• Experience: 1 to 3 years

We are looking for someone to join the Solution Operations team as E-Bundle Disputes Support, reporting to the Solution Operations Managers. As a client facing role, you’ll be liaising directly with legal teams, gaining first-hand experience in providing support and advice on electronic bundle management across Litigations, Arbitrations, Inquests and Inquiries. In doing so, you’ll work closely with the remainder of the Solution Operations team and other departments in a fast-paced, dynamic environment to ensure we are continuing to offer an effective external service whilst developing internal processes and systems.

With the ‘People make Opus 2’ as a core value, we are looking for an enthusiastic, proactive and computer literate individual who demonstrates a keen desire to progress through the team and build a career at the company.

Duties and Responsibilities

• Hands-on disputes technology support including the management of electronic documentation, involving the upload and organisation of material in accordance with client instruction.
• Actioning requests promptly and conducting quality checks of the tasks undertaken by the team across multiple concurrent matters.
• Liaising directly (by telephone and email) with solicitors and barristers, advising on best practices and assisting with technical queries.
• Proactively ensuring that the team inbox and internal communication with other departments is managed efficiently.
• Advanced understanding and technical knowledge of the platform including the manipulation, reformatting and converting of Excel/CSV files to import and export data.
• Troubleshooting client-reported issues and liaising internally as necessary until a resolution is reached.
• Processing exports and printing requests, assisting with the quality control process and delivery of hard copy hearing bundles.
• Working closely with the Client Services team in the lead up to and during hearings to ensure proceedings run smoothly.
• Prompt and accurate recording of task information for billing.

Person Specification

• Bright and engaging, with a willingness to learn and proactively use own initiative.
• Ability to work individually and within a team.
• Strong attention to detail with the ability to juggle tasks and work under pressure.
• Excellent troubleshooting and problem-solving skills.
• Outstanding communication skills and a confident telephone manner.
• Interest in technology, processes and systems.
• Proficiency in Microsoft Office applications (particularly Excel) and Adobe Acrobat.
• Good spoken and written English essential, spoken Cantonese and/or Mandarin and written Chinese (traditional and/or simplified) an advantage.
• Experience working in a professional, client-facing support role, preferable in the legal technology industry.

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with the world’s largest law firms are using Opus 2.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:

• A competitive salary and benefits package
• 22 days annual holidays, flexible working, and length of service entitlement.
• Health Insurance.
• Loyalty Share Scheme.
• Maternity Protection.
• Calm and Mindfulness sessions.
• A day of leave to volunteer for charity and an active CSR team raising money towards a company charity.
• Accessible and modern office space.

About Hex Trust

Hex Trust is a fully-licensed and insured digital asset custodian. Led by veteran banking technologists and award-winning financial services experts, Hex Trust has built Hex Safe, a proprietary bank-grade platform that delivers solutions for digital asset protocols, foundations, financial institutions, and the Web3 ecosystem. Hex Trust has offices in Singapore, Hong Kong, Dubai, Italy, and Vietnam.

About the job

Responsible for monitoring the digital asset custody technology stack to ensure the stack is operational 24x7, stable and has sufficient capacity. Provide timely root cause analysis of platform and application incidents, involving the key resources as needed, so we can quickly restore normal operation.

Building out automated solutions for complex operational problems using industry best practice and cloud native technologies. Actively seek out innovative solutions towards operational excellence and coordinate proactively with development, operations, and the wider platform team to improve system availability, security, performance, and maintainability.

Responsibilities

• Ensure continuous, scalable and robust operation of our production environments. 
• Collaborate closely with the development teams in a fast-paced delivery environment to foster the SRE mindset as part of the software development process. 
• Codify and rollout shared tooling and process/service to enable development teams continuously deliver new features while improving non-functional requirements such as system availability, security, performance, and maintainability. 
• Working with development and DevOps to ensure the appropriate level of component redundancy and infrastructure capacity is in place.
• Proactively analyse events and provide ongoing recommendations to incorporate process improvements to prevent service impacting incidents.
• Manage Level 1 through to Level 3 production support.
  

• 2+ years in SRE or Production Support within experience in the financial industry, or managing business critical systems requiring 99.9% uptime.
• Proven background in hands-on production / application support.
• Expert proficiency in Linux, Shell Scripting, Monitoring and Instrumentation tools.
• Comfortable working with developer tools such as GIT, JIRA and Notion.
• Familiar with Node JS, MariaDB/MySQL and managing automated build/deployment pipelines (e.g. GitLab, Ansible).
• Familiar with Kubernetes clusters
• Strong problem-solving skills and be a confident communicator.
• Ability to work independently and comfortable to tight schedules.
• Bachelor’s Degree in Computer Science or related subjects.
• Excellent communication skills in English.
  
  

Candidates who do not tick all the boxes are still encouraged to apply, those with less experience will still be considered for the position but with an adjustment to the level of seniority.

As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space.

At Hex Trust, we are proud of our R.A.P.I.D. culture:

• Respect and Inclusion
• Agile
• Passionate
• Indivisible
• Driven by integrity

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also:

• Competitive Salaries & Bonuses
• Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
• Flexible Work Arrangements
• Access to Corporate Discounts and exclusive Employer Perks
• Medical & Retirement Plans
• Professional Learning and Development Opportunities
• Elevate your work using cutting-edge technology
• Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
• Regular company & social events

Our client a leading IT Services company is looking to hire Operation Support Engineer.

Responsibilities:

The successful candidate will be responsible in the following areas:

• 7x24 on-call support in roster basis
• Provide administration and support of hardware and software (Windows and Linux)
• Provide administration and support of container-based virtualization platform (Openshift and KVM)
• Provide administration and support of network devices (Routers/Switch/Firewall/Load-Balancer)
• Apply O/S and software patch
• Perform first line trouble shooting and technical support
• Act as the contact point to provide technical support in system operation

• Higher Diploma Degree holder in Computer Science, IT or related discipline
• 2-4 years relevant IT experience in system administration
• Good knowledge of networking
• Solid experience on Linux administration on Linux, System Configuration, Shell Scripting and Patch Management
• Solid experience on Backup operation
• Knowledge on docker and container is preferable but not a must
• Working location: Admiralty

About the Role

We’re now looking for a cheerful Receptionist to join Chaiwala, our colourful and vibrant Indian enclave on Wyndham Street.

You will work alongside a Reception Supervisor and be responsible for welcoming guests, handling bookings, complaints, and guest enquiries in an efficient, and polite manner.

As a Receptionist, you should also be able to deal with emergencies quickly and gracefully, with full consideration of the floor operations. Multitasking and stress management skills are essential for this position.

Fast-track your career progression, join an international environment and be a champion of exceptional guest experience.

Duties & Responsibilities

• Greet and manage guests’ needs to enhance guest satisfaction
• Support the floor team in managing tables efficiently to optimise covers and turns
• Ensure all company standards are met during service
• Set up the reception desk before shifts
• Answer calls for booking and event enquiries

• Positive attitude with a teamwork mindset
• Sense of responsibility within your role
• Excellent communication, interpersonal and leadership skills
• Fluency in English is a must, other languages are advantageous
• Experience working in hospitality is beneficial
• Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity

• 50% discount at all our restaurants
• Monthly revenue bonus – the teams make our venues successful and are rewarded in line with its performance
• Cash and credit card tips
• Medical insurance
• Birthday gift certificate
• Referral bonus

Discover more about your next adventure: https://www.chaiwala.hk/our-philosophy/

About the Role

We’re now looking for a cheerful Receptionist to join TokyoLima, Hong Kong’s first and original Nikkei izakaya on Lyndhurst Terrace

You will work alongside a Receptionist Supervisor and be responsible to welcome guests, handle bookings, complaints, and guests enquiries in an efficient and polite manner.

As a Receptionist, you should also be able to deal with emergencies in a timely and effective manner, while streamlining floor operations. Multitasking and stress management skills are essential for this position.

Fast-track your career progression, join an international environment and be a champion of exceptional guest experience.

Duties & Responsibilities

• Greet and manage guests needs to enhance guest satisfaction
• Ensuring all company standards are met during service
• Setting up the reception desk before shifts
• Answering calls for booking and event enquiries

• Positive attitude with a teamwork mindset
• Sense of responsibility within your role
• Excellent communication, interpersonal and leadership skills
• Fluency in English is a must, other languages are advantageous
• Experience working in hospitality is beneficial
• Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity

• 50% discount at all our restaurants
• Guaranteed revenue share
• Cash and credit card tips
• Medical insurance
• Birthday gift certificate
• Referral bonus

Discover more about your next adventure: https://tokyolima.hk/philosophy/

Responsibilities:

• Support Distribution: Hardware 20%, Application 40%, Project/Coordination 30% & BU Relationship/VIP 10%
• Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
• Physically set up computers and software system installation
• Perform basic hardware moves and changes
• Record and manage all incidents and requests in ticket-tracking system
• Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
• Develop and update new and existing process
• Proactively inform management of trends, significant problems and expected delays
• Provide other IT-related support as required by the business
• Documentation of products support and processes
• Update and manage inventory on new incoming hardware orders
• Communicate with vendors for incoming hardware orders and repairs

• 2 to 5 years of IT support experience
• Solid understanding of PC hardware/peripherals
• Exposure of mobile OS such as Apple iOS and Google Android
• Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite 
• Basic understanding of network and server-side infrastructure 
• Experience in delivering superior customer service experience
• Ability to make sound decisions following approved procedures in a fast-paced environment 
• Ability to effectively manage multiple tasks occurring simultaneously 
• Ability to work independently with little supervision 

Our client a Commercial bank is looking to hire Analyst Programmer.

Responsibilities

• Assist propose and evaluate technical ideas with other teammates so as to design a suitable

technical solution against the requirements and demands of the industries

• Study innovative measures and technical development roadmap for data-driven tasks and

implementation plan

• Develop statistical analysis and modeling algorithms and apply these algorithms for data driven

solutions to problems in bank domain

• Assist complete tasks against the plans and the projects (including work, project documents,

technical report and paper , etc.) as scheduled

• Liaise with vendor on system support and maintenance

• Participate in daily system support and maintenanc

A) Knowledge, Skill & Attributes

• Familiar with software development skills in one or higher level languages (e.g. Java/Scala),one or more scripting languages (Python/Perl/Shell), and knowledge of batch scheduler or real- time data engine.

• Good at streaming development as advantage (e.g. Spark, Flink, Kafka)

• Good writing, presentation, communication and analytical skills

• Passionate, self-motivated, and able to work independently and meet tight deadlines
• Good command of both spoken and written English, Chinese (including Putonghua) preferred

• Familiar with SQL/H-SQL and ETL tools (e.g. Informatica, Datastage)

B) Academic and Professional Qualification

• Bachelor or above Degree in Computer Science, Statistics, Mathematics, related disciplines or

equivalent

• Certificate in Cloudera Specialist as advantage

C) Training and Relevant Experiences

• 2-3 years or more hands-on working experience on data engineer

• Proven experience/Training on big data databases and relational databases (e.g.,

SQL/Cassandra/H-base )

Exp: 2 to 3 Years 

Job Description:

·        Provide accurate, timely and high quality customer-focused assistance. Responsible for the quality and delivery of technical support to customers on the technology used to deliver support of products and services and of related software to internal employees.

·        Respond to customers within a designated timeframe with resolution/outcome and ensure customer business needs are met while adhering to ITIL process, corporate standards, and meeting service level agreements.

·        Anticipate, identify, reproduce, and resolve problems in areas of specialty in a professional manner

·        Demonstrate proficiency in the use of latest Windows Operating system and understands Windows naming conventions (file, directory, path, and drives. Demonstrate the willingness and ability to generate thoughtful, creative approaches to work.

Requirements

Must be able to work the hours of open shift.
Basic experience in a Help Desk, Call Center, and Technical Support environment.
A knowledge of ServiceNow is preferred or similar ticketing system desired.
Demonstrate knowledge in all activities associated with incident, problem, and request resolution management of end user PC hardware and software issues in a Windows operating environment. Having experience with mainframe issues a plus.
Experience in the following: Most current Microsoft Windows Operating System as well as Microsoft Office Products.
Experience in Remote connectivity via VPN and VDI.
Basic knowledge of TCP/IP as well as Network Hardware, such as routers, switches, hubs, etc. including their functions and capabilities. Microsoft Windows Server technology.

·        Experience in Remote assistance tools such as Webex/PC Assist or similar tool which is used in most Help Desks to take control of customers PC’s.

·        Experience in home networks and Wi-Fi in an effort to troubleshoot such issues.

·        Experience in Security Administration of Active Directory &/or IBM RACF a plus.

·        Not required for this position but a plus if applicant has experience in employee additions, transfers and deletions. Have experience in creating security groups and also experience in server security access.

·        Must follow ITIL processes and procedures and ITIL framework certification preferred.

·        Ability to work well with others in a team environment including as a member of possible rotational assignments, or as part of a project team

Our Client a IT services company is looking to hire System Support Manager.

Responsibilities:

• Be responsible for providing expertise on system administration of container platform using container and orchestration packages (e.g. Grafana, Nexus, Twistlock, etc.)
• Be responsible for leading System Administrators to perform the following:
• Perform installation, configuration, patching, upgrading, testing and trouble-shooting of the Assignment System;
• Provide 7 x 24 maintenance and supporting System
• Perform compilation of reports, compilation / maintenance of system documentation, etc.
• Provide expertise on system administration of container platform using container and orchestration packages
• Provide advice and support to the Tenants in container platform on all issues related to System.

• Degree holder in Computer Science, IT or related discipline
• At least twenty (20) years of IT working experience;
• At least 9-year experience in implementation, configuration, administration and support of e applications adopting OSS including at least Linux, Apache, MySQL, Python, etc.
• At least 7-year experience in design and implementation and support of infrastructures applying containers and Kubernetes as core technologies, plus in-depth knowledge in microservices and DevOps.
• At least 6-year experience in network design and support experience.
• At least 6-year experience in support of container platform using container and orchestration packages such as Openshift or equivalent.
• At least 6-year experience in support of applications/infrastructures applying service mesh; Knowledge and experience in administration of virtualised hosting platform.
• Must possess excellent communication skills in Cantonese and English

Our Client a investment bank is looking to hire  Helpdesk Call Center Support.

Responsibility :

• Handle user enquiries and feedback.
• Handle incoming service requests, incidents, and problems via different communication channels such as phone, email, and instant massager.
• Provide first level support and remote troubleshooting for end users.
• Record calls into the call logging system.
• Follow up the calls’ status and coordinate with deskside engineers and service vendor to solve the case.
• Perform ad hoc IT support duties as assigned.

• Higher Diploma or above in related disciplines. Diploma or above in Computer Science or equivalent is preferred.
• 1 year of service desk / CS Call Centre experience.
• Good interpersonal skill, people oriented, can work under pressure and independently.
• Ability to work independently with a positive attitude, while being a team player.
• Knowledge in MS Windows, Office 365, Exchange Email, VDI, VPN, Zoom applications.
• Good command in Spoken & Written English and Chinese (Mandarin and Cantonese).
• Immediately available is preferred
• Candidate who is fresh graduate or less experience would be considered
• 5 days a week

Rentokil Initial是全球最大的商業服務公司之一，在歐洲、北美、亞太和非洲的主要經濟體中運營。公司擁有57,000多名員工，在90多個國家提供一系列的支持服務。

能多潔香港作為領先的害蟲控制、洗手間衛生和工作場所衛生解決方案提供商，在香港擁有超過59年的經驗，擁有約400名專業專家的廣泛網絡。我們獲得BSI頒發的ISO 9001質量管理體系、ISO 14001環境管理和ISO 45001職業健康和安全管理認證。

作為環境衛生方面的專家，我們不斷創新和改進我們的解決方案，為客戶提供一致的優質服務。

我們的使命是 "保護人民，改善生活，維護地球" ('Protecting People, Enhancing Lives, Preserving our Planet')，通過提供蟲害控制和衛生解決方案等保障服務，使我們的客戶能夠專注於他們最擅長的領域。

請鏈接網站 https://jobs.rentokil-initial.com/jobs?keywords=&location=HK&lang=zh-TW

Rentokil Initial is one of the world's largest business services companies operating in major economies in Europe, North America, Asia Pacific and Africa. The company has more than 57,000 employees and provides a range of support services in more than 90 countries.

Rentokil Initial Hong Kong has over 59 years of experience in Hong Kong as a leading pest control, toilet hygiene and workplace hygiene solutions provider with an extensive network of around 400 professional experts. We are certified by BSI for ISO 9001 Quality Management System, ISO 14001 Environmental Management and ISO 45001 Occupational Health and Safety Management.

As experts in environmental hygiene, we are constantly innovating and improving our solutions to provide our customers with consistent high-quality service.

Our mission is "Protecting People, Enhancing Lives, Preserving our Planet" ('Protecting People, Enhancing Lives, Preserving our Planet'), by providing assurance services such as pest control and sanitation solutions, so that our customers can focus on what they do best field of.

Find out more on https://jobs.rentokil-initial.com/jobs?keywords=&location=HK&lang=zh-TW

Responsibilities:

• 駕駛5.5噸貨車 (需了解屯門及港九新界區道路)
• 為客戶運送及更換公司物品
• 工作時間:逢星期一至六, 9.5小時 (1小時食飯)
• 持有輕型貨車駕駛執照,熟悉香港路線,優先考慮
• The driver required will be responsible for the delivery of mats to our customers.
• Working Hours: Mon-Sat 9.5 hours (1 hour meal break)
• Working district: Covering Hong Kong, Kowloon, New Territories

• 良好粵語及懂讀寫中文;
• 誠實有禮、良好溝通及應變能力;
• 不計較,著重團隊精神;
• 持有輕型貨車駕駛執照,熟悉香港路線,優先考慮
• 無需經驗, 歡迎畢業人士及女士申請
• Fluent in written and spoken Cantonese
• Good communication skills and resourceful
• Good team player
• Holding a valid driving license is a MUST
• Fluent in spoken and written Chinese
• Fresh graduates and Females welcome to apply

• 薪金+獎金: 可高達$24K
• 新人獎金HK$8,000 (須受有關條款所限)
• 優厚津貼, 激勵獎金
• 加班津貼
• 雙糧
• 醫療保障 (包括中西醫門診及住院保障)
• 牙科醫療
• 體檢計劃
• 專業培訓及良好晉升機會
• Monthly salary + bonus package up to HK$24K
• Sign On Bonus HK$8,000 (subject to relevant terms and conditions)
• Performance Bonus
• Attractive allowance, service leads, incentive opportunity
• 13-month salary
• Medical insurance (Outpatient /Chinese Herbalist & Acupuncture and In-hospital services)
• Dental insurance
• Annual medical check up
• Offer learning & development and Training program
• Excellent promotion opportunities
• Staff recognition awards

如有興趣申請者, 請致電 2954 6111 或 Whatsapp 9142 6529 查詢及申請 ,謝謝

If you are interested in applying, please contact HR department at 2954 6111 or Whatsapp 9142 6529 to enquire and apply , thank you.

• Follow-up with existing customers on loan repayment, redemption and their enquiries in a professional and integrity way
• Promote loan refinance service to existing customers
• Explore business opportunities with existing clients proactively
• Devote accountability and contribute capabilities in ad hoc projects to achieve Company strategic plan

• Tertiary education, or equivalent qualifications at HKQF level 4
• At least 2 years working experience in sales or customer service
• Excellent communication and interpersonal skills
• Aggressive, proactive and able to work under pressure
• Proficiency in MS Office

• Attractive remuneration package
• Career progression opportunities
• Discretionary performance bonus
• Medical & Dental insurance
• Birthday leave
• Anniversary leave
• Study leave
• Study subsidy scheme
• Employee property loan / personal loan scheme
• Numerous other staff benefits

Our client a Commercial bank is looking to hire Project Support Officer

Responsibilities:

·         Contribute to project execution monitoring by liaising with internal stakeholders and communicating with external vendor on scope, cost and timeline

• Assist in hosting regular project meetings, prepare meeting minutes and responsible for dealing with project-related queries from internal stakeholders
• Timely update to project status, RAID log, and assist in preparing and distributing project reports for management
• Perform end-to-end test execution coordination, assist to prioritize test design activities, propose approach, test execution, prepare test status and metrics reporting
• Identify potential conflicts or issues and proactively manage project changes
• Responsible for project related documentations in accordance with bank standard
• Assess and ensure the data quality after data migration
• Provide support and troubleshooting to internal users after project completion and arrange corresponding trainings
• Handle ad-hoc projects/tasks or PMO administrative tasks, if necessary

A)   Knowledge, Skill & Attributes

• Proficient in PC skills for Microsoft Office (includes MS Word, Excel, PowerPoint etc.);
• Knowledge and experience in PPM tool is an advantage;
• Good organization skills, interpersonal & communication, problem solving and presentation skills;
• Strong sense in data, detail-minded, organized, responsible and willing to learn;
• Self-motivated, well-organized and able to take up challenge and work under pressure;
• Ability to priorities workload and manage deadlines in a systematic and organized manner;
• Self-initiative and ability to work independently;
• Able to handle ad-hoc assignments and other duties when required;
• Good command of spoken and written in English and Chinese (Cantonese & Putonghua)

B)   Academic and Professional Qualification

• A Bachelor's degree in Computer Science, Finance, Business or a related discipline;
• 1-2 years’ relevant experience in IT or Project Management is preferrable;
• PMP, PRINCE or Scrum Master are added advantage;
• Immediate available or short notice is an advantage.