Follow-up with existing customers on loan repayment, redemption and their enquiries in a professional and integrity way Promote loan refinance servic..
Follow-up with existing customers on loan repayment, redemption and their enquiries in a professional and integrity way
Promote loan refinance service to existing customers
Explore business opportunities with existing clients proactively
Devote accountability and contribute capabilities in ad hoc projects to achieve Company strategic plan
Tertiary education, or equivalent qualifications at HKQF level 4
At least 2 years working experience in sales or customer service
Excellent communication and interpersonal skills
Aggressive, proactive and able to work under pressure
Our client a Commercial bank is looking to hire Project Support OfficerResponsibilities: · Contribute to project execution monitorin..
Our client a Commercial bank is looking to hire Project Support Officer
Responsibilities:
· Contribute to project execution monitoring by liaising with internal stakeholders and communicating with external vendor on scope, cost and timeline
Assist in hosting regular project meetings, prepare meeting minutes and responsible for dealing with project-related queries from internal stakeholders
Timely update to project status, RAID log, and assist in preparing and distributing project reports for management
Perform end-to-end test execution coordination, assist to prioritize test design activities, propose approach, test execution, prepare test status and metrics reporting
Identify potential conflicts or issues and proactively manage project changes
Responsible for project related documentations in accordance with bank standard
Assess and ensure the data quality after data migration
Provide support and troubleshooting to internal users after project completion and arrange corresponding trainings
Handle ad-hoc projects/tasks or PMO administrative tasks, if necessary
A) Knowledge, Skill & Attributes
Proficient in PC skills for Microsoft Office (includes MS Word, Excel, PowerPoint etc.);
Knowledge and experience in PPM tool is an advantage;
Good organization skills, interpersonal & communication, problem solving and presentation skills;
Strong sense in data, detail-minded, organized, responsible and willing to learn;
Self-motivated, well-organized and able to take up challenge and work under pressure;
Ability to priorities workload and manage deadlines in a systematic and organized manner;
Self-initiative and ability to work independently;
Able to handle ad-hoc assignments and other duties when required;
Good command of spoken and written in English and Chinese (Cantonese & Putonghua)
B) Academic and Professional Qualification
A Bachelor's degree in Computer Science, Finance, Business or a related discipline;
1-2 years’ relevant experience in IT or Project Management is preferrable;
PMP, PRINCE or Scrum Master are added advantage;
Immediate available or short notice is an advantage.
Our client a Commercial bank is looking to hire Project Support OfficerResponsibilities: Support data analyzing and generate reports: project schedule..
Our client a Commercial bank is looking to hire Project Support Officer
Responsibilities:
Support data analyzing and generate reports: project schedule, resource allocation and any other project management reports to executive;
Support ITG timesheet data extraction from project management tool for project cost recharge process;
Assist in report preparation such as KPI, KRI, ITG Monthly Report, ITG Newsletter, training record etc.;
Conduct and support the Departmental Website administration and update, Bank’s Annual Document Review, Balance Score Card, Bank Culture Reform and other Bankwide activities;
Provide staff On-off boarding and user access application support to whole ITG;
Assist to prepare and conduct the presentation materials for trainings and meetings, act as presenter to ITG staff, if required;
Support the team in document repositories, operation status tracking & monitoring etc.;
Support in processes and operations optimization tasks as to achieve the efficiency gain and effort saving for ITG;
Assist in ad hoc requests or reports from management
A) Knowledge, Skill & Attributes
Proficient in PC skills for Microsoft Office (includes MS Word, Excel, PowerPoint etc.);
Hands-on experience and advance knowledge in Microsoft Excel (Formula setting, vlookup, Pivot Table, etc.) will be an advantage;
Familiar of using MS SharePoint to maintain information hub and document repositories;
Good organization skills, interpersonal & communication, problem solving and presentation skills;
Strong sense in data, detail-minded, organized, responsible and willing to learn;
Self-motivated, well-organized and able to take up challenge and work under pressure;
Ability to priorities workload and manage deadlines in a systematic and organized manner;
Self-initiative and ability to work independently;
Able to handle ad-hoc assignments and other duties when required;
Good command of spoken and written in English and Chinese (Cantonese & Putonghua)
B) Academic and Professional Qualification
A Bachelor's degree in Business, Administration, Computer Science, Service Management or a related discipline;
At least 3-5 years’ relevant experience in IT or Project Management;
Immediate available or short notice is an advantage
C) Training and Relevant Experiences
A minimum of 2-3 years’ experience in the same position / Banking industry is advantageous.
Knowledge of Windows Active Directory and MS SharePoint are highly preferred.
Role purposeWhen clients are engaged in disputes, Control Risks provides expertise to assess prospects, investigate facts and support settlement. With..
Role purpose
When clients are engaged in disputes, Control Risks provides expertise to assess prospects, investigate facts and support settlement. With 37 global offices and 50 years of experience, we are experts in intelligence gathering, investigative analysis and complex problem-solving, regionally and globally.
We are looking for an Associate Director in our dedicated dispute support practice for GCNA. This is a leadership role, and the successful candidate will have responsibility for growing and developing the practice in close collaboration with the head of the team and colleagues across different regions and service lines.
Role tasks and responsibilities
Dispute strategy and management
• Lead GCNA disputes work including proposals, project management, and client briefings.
• Ensure best in class execution and innovation around open-source research, source enquiries, and analysis.
• Manage and grow new and existing client relationships, with a focus on winning high-value, repeat mandates from law firms, in-house legal counsel and litigation funders.
• Play a leading role in developing our dispute support strategy alongside senior colleagues.
Business development
• Attend client meetings and pitch disputes work to prospective clients (external counsel, in-house counsel, arbitration practitioners, litigation funders) in GCNA and other regions, independently and in conjunction with local colleagues.
• Consistently develop the company’s position with its clients to enhance business development in close co-ordination with the other practice areas, and secure higher fee-earning engagements.
• Identify opportunities to differentiate Control Risks’ services by applying crisis management, fraud and forensics, and political and country risk methodologies from other practice areas.
• Work closely with senior colleagues in GCNA and global disputes team to plan and execute strategies to raise Control Risks’ profile as a market leader for dispute support.
• Represent Control Risks at events and other business development functions and assist in developing Control Risks’ profile within and outside China.
Case work
• Oversee multiple complex assignments, create project teams, and set plans, deliverables and project budgets.
• Collaborate with peers in other Business Intelligence practices to ensure our research is innovative, responsive and of high quality, identifying where technology could be best applied for research efficiencies or improvements in delivery.
• Manage output from direct reports: ensure rigorous quality control and the highest standards of service delivery.
• Ensure projects are priced, structured and managed effectively to deliver on profit and within margin targets.
Team management and culture
• Foster an inclusive, collaborative environment in project teams, drawing in the right resources on a case-by-case basis.
• Manage direct reports and mentor other BI team members, ensuring the development of their investigative and client-management skills across the lifecycle of a project, from pitching to delivery to feedback.
• Deliver and periodically review disputes and litigation support training across the Business Intelligence team.
• Identify and make recommendations for how to address any improvements in our internal skills and capabilities.
• Ensure that the team's legal and compliance requirements are understood and adhered to, including the implementation of associated training.
Candidates invited to interview will demonstrate evidence of holding a leadership role in a team delivering disputes and investigations work. They will have:
Professional working proficiency in both English and Chinese languages
A track record of managing and delivering complex dispute and litigation support services, including experience of asset tracing, human intelligence and open source (OSINT) investigations across multiple jurisdictions;
The ability to write and present concisely and convincingly;
A demonstrable record of winning mandates and growing client relationships over several years in the disputes and investigations sector;
Experience of leadership and teamwork, and developing and retaining high-performing project team members;
A firm understanding of the application of legal and compliance issues, and reputational and ethical considerations, affecting the business intelligence and investigations industry;
Personal career growth within a global intelligence/investigations firm.
Rentokil Initial is one of the world's largest business services companies operating in major economies in Europe, North America, Asia Pacific and Africa. The company has more than 57,000 employees and provides a range of support services in more than 90 countries.
Rentokil Initial Hong Kong has over 59 years of experience in Hong Kong as a leading pest control, toilet hygiene and workplace hygiene solutions provider with an extensive network of around 400 professional experts. We are certified by BSI for ISO 9001 Quality Management System, ISO 14001 Environmental Management and ISO 45001 Occupational Health and Safety Management.
As experts in environmental hygiene, we are constantly innovating and improving our solutions to provide our customers with consistent high-quality service.
Our mission is "Protecting People, Enhancing Lives, Preserving our Planet" ('Protecting People, Enhancing Lives, Preserving our Planet'), by providing assurance services such as pest control and sanitation solutions, so that our customers can focus on what they do best field of.
Location Manager (Operations, Customer Service and Leadership)
Full-time
Full-time
Manager
Sheung Wan, Hong Kong Island
Customer Service
4 months ago
The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include Th..
The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.
Our mission is to inspire meaningful connections by building a second home where members become friends and ideas become a reality.
We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.
DAY IN THE LIFE OF
LM
We are looking for an entrepreneurial, ambitious, personable and business-savvy Location Manager whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Location Manager works closely with the Senior Location Manager, General Manager, Operations Manager and Country Manager (depending on the structure of your location and country) to ensure the smooth running of the day-to-day business and facilities. The core focus is to deliver and develop an unrivalled member experience by driving the team to put on engaging community events, resulting in partnerships and lasting relationships with members. As leaders, they need to pass on their knowledge through training their team. They are inspirational and accountable for the performance of the business, their team and themselves.
ADMINISTRATION AND FINANCE
Responsible for all finance such as petty cash, invoicing, receipt of payments and management reports.
Ensure the community team is trained on all required administration and finance tasks required for their job.
Ensure your team meet the financial deadlines, report accurately and have the knowledge to be able to deliver what is expected.
Responsible for ensuring inventory is complete and ordering is within the set budget.
Obtain and analyse P&L reports, and conduct variance analysis when required.
Responsible for ensuring billing is complete and that aged receivables are followed up with minimalising late payments and ensuring month-end finance reporting can be completed on time.
MEMBER EXPERIENCE AND OPERATIONS
Develop relationships with members and proactively understand their needs in order to bring ideas and recommendations to the table and create an action plan to exceed the expectations of every member, improving the overall member experience.
Ensure the community team have the tools and knowledge to adequately solve member-related issues to help foster a collaborative community, train your team and step in when needed.
Drive weekly community initiatives designed to develop connections between members, such as member introductions, events and social media engagement.
Responsible for the overall cleanliness and upkeep of the space is up to standard, including basic maintenance, dusting, utensil washing, spot cleaning, cleaning the bathroom, cleaning up spills, keeping the pantry stocked and tidy etc. working with and coordinating the team to deliver exceptional standards.
Responsible for reporting and following up with the New Projects team regarding maintenance and improvements and ensuring that costs align with the set budget.
Conduct quality control checks, and address and solve issues immediately.
Ensure you and the team deliver a personalised, high-quality member experience.
Oversee all daily operations of your location (front desk services, event planning, social media marketing of the space, etc.).
SALES
Work with the Country Manager and Sales Lead to ensure that your space maintains a 100% occupancy rate at all times.
Notify, manage and work alongside internal teams to ensure a high retention rate of current members.
Develop strategies to drive sales, increase revenue and interest for your location.
Ensure that all enquiries are followed up on and that negotiations and closure are taking place.
Manage the team and take responsibility for actively seeking and following up on leads, various membership sales, packages, negotiations, flex membership sales, private events and closing deals to meet sales targets.
Conduct high-quality, informative tours, and ensure that juniors are trained and mentored, providing them with feedback and areas for improvement to ensure every potential member has an exemplary tour and experience..
Responsible for maintaining the relationship with the landlord of your location, with the support of your seniors.
CONTENT AND EVENTS
Ensure events are executed to a high level and are related to the community’s interests, giving support where needed. Report on member feedback to the Events Team.
Ensure you and the team are actively driving collaborations and partnerships across a range of different industries and train the team on this process where needed.
Ensure the Community team and Art Department produces event collateral in a timely manner and to a high standard.
Ensure you and the team update social media pages (IG stories, Facebook posts, etc.), create engaging content and attend training needed to complete the task.
Ensure the event calendar and notice board are regularly updated by the team.
Attend and support external and internal events, be representative of all locations and be an ambassador of the events by encouraging others' attendance.
PEOPLE
Set SMART personal and professional goals for the team, and assist with training and coaching individuals to achieve them.
Responsible for onboarding, training, developing and reviewing your team's performance.
Sit in interviews with a senior manager for your team, asking questions and giving feedback to conclude an overall decision to build your team.
Provide your team with essential training, coaching, and mentorship to attract, grow and retain a solid and successful team.
Actively work and develop on your own growth to better yourself for you, your team and the business.
Work closely and coordinate with the People Team to track each team member's training and progression.
Manage, inspire, support and guide your team to achieve their goals, holding regular one-on-ones and team meetings for clear communication.
Three to Five years experience in a customer-facing leadership position, ideally within sales and events.
Personable with strong verbal and written communication.
Exceptionally organised with the ability to multitask.
Thrives under pressure and is solution-oriented.
University Degree is an advantage.
Proficient in basic computer skills.
Good business acumen.
Prior experience in coworking, real estate, or startup business would be an advantage.
Fluent in English, Cantonese is a plus.
A competitive salary is reflective of your growth.
Variety of discounts across our growing industry partners.
A comprehensive training academy to support your growth and longevity with us.
Education allowance to support external training.
A fun, dynamic working environment with a diverse, world-class team.
Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness.
An extra day of leave to celebrate your birthday.
An annual dedicated day to volunteer at a charity of your choice.
Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
We are committed to creating an inclusive, respectful environment that embraces individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of our teams' personal skills and business acumen. All team members will be treated fairly and unbiasedly and given every encouragement to reach their potential.
Rentokil Initial is one of the world's largest business services companies operating in major economies in Europe, North America, Asia Pacific and Africa. The company has more than 57,000 employees and provides a range of support services in more than 90 countries.
Rentokil Initial Hong Kong has over 59 years of experience in Hong Kong as a leading pest control, toilet hygiene and workplace hygiene solutions provider with an extensive network of around 400 professional experts. We are certified by BSI for ISO 9001 Quality Management System, ISO 14001 Environmental Management and ISO 45001 Occupational Health and Safety Management.
As experts in environmental hygiene, we are constantly innovating and improving our solutions to provide our customers with consistent high-quality service.
Our mission is "Protecting People, Enhancing Lives, Preserving our Planet" ('Protecting People, Enhancing Lives, Preserving our Planet'), by providing assurance services such as pest control and sanitation solutions, so that our customers can focus on what they do best field of.
Our client a IT Services company is looking to hire Deskside Support Engineer.Responsibilities: Maintains a first class level of customer service ensu..
Our client a IT Services company is looking to hire Deskside Support Engineer.
Responsibilities:
Maintains a first class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner.
Install, upgrade, support and troubleshoot Windows Operating System and application such as Microsoft office, Adobe and any other authorized desktop application.
Perform smart hands and eyes for Infrastructure
Remote support (L2) across the region
Regional coordination with third party suppliers
Able to travel to neighboring cities
Responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools
Meets established Service Level Agreements (SLAs) guidelines
Diploma or Degree in IT / IS discipline or equivalent
At least two years’ experience in end user support
Very good support knowledge in Microsoft Operation System
Very good support knowledge in MS Windows OS and Office suite of product
Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc.) enough to isolate end user problems.
Customer focus, with exceptionally good customer service, inter-personal and telephony skills sets.
Process oriented
Able to perform in fast moving and demanding environment
Able to multitasked
Team player who is self-motivated, self-disciplined and initiative
Responsible for software development, testing, implementation and maintenance
Perform the tasks of coding, testing and deploying application programs
User requirement collection
Develop and maintain program and system documentation
Project implementation and Support and enhance business application
Our Client a Leading IT Technology company is looking to hire IT Helpdesk Team Lead.Responsibilities: Maintains a first-class level of customer servi..
Our Client a Leading IT Technology company is looking to hire IT Helpdesk Team Lead.
Responsibilities:
Maintains a first-class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner;
Be responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools;
Identify and escalate priority issues;
Supervise the team to ensure SLRs are met;
Resolve day-to-day operation issues and escalate to management where necessary;
Act as first point of contact for new scope requirements and BAU Escalation;
Compile monthly progress report on overall status of BAU support, ad-hoc projects and initiatives, including support KPIs;
Good telephone manner;
Willing to take shift duties and ad-hoc assignment;
Bachelor’s degree / diploma in IT / IS discipline or equivalent;
At least 10 years’ experience in helpdesk support; which included 3 years’ experience leading a team of 10+ helpdesk agents;
ITIL foundation V3/V4 is required;
Proficient in written English & Chinese; Fluent in spoken English and Cantonese; Ability to communicate in Mandarin is an advantage;
Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in ..
Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.
For this position, we are looking for an Application Support Analyst who can assist one of our clients - a leading investment bank.
Responsibilities:
Be responsible for the trading applications of Equities & Derivatives Trading (Stocks, ETF, Warrants, Options & Futures) on various APAC markets in Windows/Linux platform
Required to support traders, troubleshoot and diagnose functional and technical issues in the production environment
Management and tracking of daily production problems and user request; ensure effective and timely resolution and communication to the client; report bugs back to local / overseas development teams
Be responsible for handling business-driven or exchange-driven projects
Conduct system Quality Assurance testing, perform deployment or upgrade of mission critical trading applications and systems
Ensure adequate performance and operation of the systems - monitor the performance ⁄ operation, diagnose and address any problems
Follow ITIL Application Support methodology to carry out incident escalation and system change management procedures
Provide system and process documentation
Morning / Lunch shift duty, weekend and holiday work are required
Competencies Required:
Good business knowledge on cash and derivatives products and market rules
Experience with system monitoring
Good technical / scripting knowledge on Linux/Unix environment
Basic network protocol knowledge (FIX/UDP/TCP, …)
Takes initiative and is results driven
Strong decision making and analytical skills
Ability to innovate
Strong team player
Excellent interpersonal and communication skills
Proficiency in Excel/VBA
Proficiency with Python in Linux & Windows environments
Fluent in English
Knowledge on Fixed Income Products will be a huge advantage
Qualifications and Experience:
University qualification with IT Major
Minimum of 1-2 years experience in trading support
Community Associate (Customer Service, Events and Sales)
Full-time
Full-time
Others/Any
Hong Kong, Hong Kong Island
Sales / Marketing
5 months ago
The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include Th..
The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.
Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.
We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.
The Community Associate will be responsible for delivering outstanding customer experience to all location members and visitors. They will provide exceptional support to the Community Lead, Location Manager, Senior Location Manager, General Manager and Country Manager by operating the facility and communicating with stakeholders. We're looking for someone who is flexible and a team player who thrives in a fast-paced environment. Success will mean utilising tools and resources provided to hit the ground running, which will lead to providing a vibrant, productive, and connected workplace for our members.
This role reports to the Location Manager and will be based on-site in Hong Kong.
Duties and Responsibilities
Deliver exceptional customer service to all members and visitors.
Handle member’s daily requests and all incoming enquiries.
Support managers by executing daily tasks, including sales, finance and administrative assignments (data-entry and basic reporting).
Achieve occupancy goals through membership retention and closing new sales.
Conduct informative tours to potential members and partners.
Plan and execute engaging community events by coordinating with internal teams and external collaborators on a regular basis
Contribute content to maintain our presence online and onsite via social media posts and promotional materials.
Coordinate the general upkeep of the facility to ensure the space is presentable at all times. This includes conducting floor checks, completing maintenance tasks and basic cleaning such as dusting, utensil washing and spot cleaning.
1-2 years of work experience in customer service, events, business operations, sales would be an advantage. Fresh graduates will also be considered
University Degree holder preferred
Ability to connect well with people; friendly and approachable
Possess strong communication and presentation skills
Exceptional organisational and multitasking skills
Reliable and self-driven, has the ability to work with teams and independently
Experience in Google Drive and Excel sheets would be an advantage
Must be fluent in English both spoken and written, any additional languages is a plus
Competative salary
Health care, including dental
Training and development opportunities for “hard skills” and functional competencies as well as “soft skills” and leadership competencies
Personalised development plans and growth opportunities within the organisation
Team and community activities and annual company-wide events
Exclusive discounts at partnered restaurants, bars and gyms
Opportunities for local and international relocation
Follow-up with existing customers on loan repayment, redemption and their enquiries in a professional and integrity way Promote loan refinance servic..
Follow-up with existing customers on loan repayment, redemption and their enquiries in a professional and integrity way
Promote loan refinance service to existing customers
Explore business opportunities with existing clients proactively
Devote accountability and contribute capabilities in ad hoc projects to achieve Company strategic plan
Tertiary education, or equivalent qualifications at HKQF level 4
At least 2 years working experience in sales or customer service
Excellent communication and interpersonal skills
Aggressive, proactive and able to work under pressure
Rentokil Initial is one of the world's largest business services companies operating in major economies in Europe, North America, Asia Pacific and Africa. The company has more than 57,000 employees and provides a range of support services in more than 90 countries.
Rentokil Initial Hong Kong has over 59 years of experience in Hong Kong as a leading pest control, toilet hygiene and workplace hygiene solutions provider with an extensive network of around 400 professional experts. We are certified by BSI for ISO 9001 Quality Management System, ISO 14001 Environmental Management and ISO 45001 Occupational Health and Safety Management.
As experts in environmental hygiene, we are constantly innovating and improving our solutions to provide our customers with consistent high-quality service.
Our mission is "Protecting People, Enhancing Lives, Preserving our Planet" ('Protecting People, Enhancing Lives, Preserving our Planet'), by providing assurance services such as pest control and sanitation solutions, so that our customers can focus on what they do best field of.
About BEAME Medical Technology Limited:Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by..
About BEAME Medical Technology Limited:
Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team of medical professionals and state-of-the-art equipment, we provide top-notch orthodontic services tailored to the individual needs of each customer. Join us at Be@me and invest in your smile!
Job Summary:
We are currently seeking a motivated and dynamic Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your main responsibility will be to provide exceptional customer service and support, addressing inquiries and resolving any issues that may arise. You will also collaborate with cross-functional teams to ensure a seamless customer experience throughout the entire customer journey.
Key Responsibilities:
Providing excellent customer service and support, addressing customer inquiries, concerns, and issues in a timely and professional manner.
Building and maintaining strong relationships with customers, ensuring their needs are met and exceeded.
Collaborating with internal teams, including sales, marketing, and operations, to ensure a seamless customer experience.
Handling customer complaints and escalations, finding solutions and resolving issues to the customer's satisfaction.
Maintaining accurate customer records and documentation, ensuring data integrity and confidentiality.
Identifying opportunities for process improvements and contribute to the development of customer service policies and procedures.
Staying up to date with product knowledge and industry trends to effectively assist customers and provide appropriate recommendations.
Conducting customer satisfaction surveys and gather feedback to continuously improve the customer experience.
Qualifications:
Bachelor's degree in Business, Marketing, or a related field is preferred.
Proven experience in a customer service role, preferably in the healthcare or dental industry.
Excellent communication and interpersonal skills, with fluency in English, Cantonese (conversational / native) and Mandarin is highly desirable, allowing you to effectively interact with customers and colleagues in these languages.
Strong problem-solving and decision-making abilities, with a customer-centric mindset.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Proficiency in using customer service software, CRM systems, and other relevant tools.
Positive attitude, empathy, and a genuine passion for providing exceptional customer service.
Company:Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 50,000 employees worldwide loc..
Company:
Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 50,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.
For this position, we are looking for a Incident and Application Support Manager in Hong Kong to assist one of our client in the Financial/Banking industry.
This is an incident management (primarily) and application support (secondary) role. You will be working closely with the regional and global teams across business, product, project management and technology teams. The candidate will also be expected to contribute to projects based on the core production management work streams such as stability programs e.g. Automation, Application Resilience etc.
Incident Management:
Be the initial point of contact for Incident Management queries and escalations.
Lead Major Incidents, facilitate both technical and non-technical bridge calls.
Co-ordinate with the teams involved in incident investigations and manage communications internally.
Produce and manage post incident review.
Chair the incident and problem review meetings and assigned action/task tickets to remediate problems.
Post incident, update wiki to ensure known errors and workarounds are documented for the support team.
Collaborate with development, infrastructure, DBA etc on incidents and problems where possible.
Work closely with application support teams to improve incident management processes.
Relationship Management, build partnership with key stake holders and global team.
Engage actively with stakeholders including head of trading desk and technology managers.
Work with counterparts globally and ensuring there is a common/collective approach to issues/problems.
DR Drill – coordinate and participate annual DR events.
Operate in a ‘follow the sun model’ to ensure issues are resolved globally.
Application Support:
Drive platform improvement initiatives in monitoring, stability, resiliency and capacity for the systems across APAC.
Drive an operational environment for front office business applications from daily operational tasks, ensuring a stable operating environment for the applications.
Release management – being the gatekeepers for the production environment, ensuring all change is understood and scheduled appropriately.
Morning and weekend checks – in conjunction with global teams ensuring system readiness for the start of day and start of week.
Monitoring – use and continual improvement to the main monitoring tool.
Competencies Required:
Basic knowledge of the IT (databases, hardware, applications, operating systems, firewalls etc).
Demonstrable strong working knowledge of ITIL Service Management framework.
Excellent interpersonal skills.
Experience using tools: ServiceNow and Jira.
Self-sufficient drive and ability to work round blockers in a sustainable manner.
Good prioritization skills, with the ability to work in a fast paced environment.
Excellent interpersonal and communication skills and excellent problem solving abilities.
Prior experience in a Client Services / Production management’s role.
Good time management and ability to prioritize work.
Working knowledge of UNIX, Linux operating system.
Proficient in SQL and Shell scripting.
Experience with Perl/Shell scripting, Excel and VBA .
Experience with managing platforms in Linux and Windows environment.
Experience with monitoring tools Autosys, ITRS Geneos and Dynatrace.
Experienced and understand Agile methodology.
Nice to have skills:
Strong domain knowledge of APAC equities markets and prime brokerage business
Experience with Java, Kafka, Python and Kubernetes
Incident / Problem / Change management
Qualifications and Experiencep:
University qualification with IT Major
Minimum 5+ years working experience with incident management, problem management and application Support.
Manager Customer Experience Design - Digital - for Airline in GCC
Full-time
Full-time
Manager
Kowloon, Hong Kong Island
Customer Service
6 months ago
Apt Resources is currently seeking a talented and experienced Manager Customer Experience Design - Digital to join the team of one of their esteemed c..
Apt Resources is currently seeking a talented and experienced Manager Customer Experience Design - Digital to join the team of one of their esteemed clients in the airline industry in the GCC region. As the Senior Manager of Customer Experience Design - Digital, you will lead and manage the Customer Experience Design-Digital team. Your responsibilities include designing, implementing, and optimizing the digital experience for customers across various touchpoints. You will identify opportunities and manage the development of digital solutions throughout the customer journey roadmap. Additionally, you will research and implement digital products and services that align with the brand values, providing a more personalized and integrated digital customer journey. You will oversee the entire lifecycle of innovation strategy from concept to development and integration into everyday business operations. By leveraging innovative thinking and market analysis, you will ensure that every application feature delivery surpasses competitors.
Responsibilities:
Operational:
Develop and direct research-based design efforts aimed at continuous improvement of current products and services, generating new experience concepts across all areas of the customer journey. Convey these concepts to the IT & Digital team as technical specifications, design, and business/scope requirements.
Assess and optimize the performance of new and existing features through active user research and performance metrics, including competitor analysis and design workshops.
Manage a project-centric core team, including product/project specialists, providing leadership, guidance, and support to ensure high-quality application delivery that meets business requirements.
Ensure consistency and quality of standards and processes across the team throughout the software development lifecycle.
Collaborate with other managers from various business departments to effectively manage cross-project dependencies, identifying risks, issues, and technical challenges.
Build and maintain relationships with internal and external IT, UX/UI designers to ensure timely delivery of product enhancements and stakeholder satisfaction.
Collaborate with the IT & Digital team on the overall digital product roadmap, priorities, objectives, and expected impact of new features, documenting and prioritizing digital product features and user feedback.
Implement continuous improvement plans to maintain a commitment to enhancing the digital customer experience.
Work with the Head of Department to define the strategic direction for digital customer experience projects, recommending and discussing innovations and tactics to promote business revenue and product portfolio, including e-commerce packages and other value-added components.
Stay informed about customer profiles, market trends, and operational changes to drive service improvement through collaboration with BI and other stakeholders.
Develop budget proposals for digital customer experience projects to present to the Head of Department.
Minimum of 8 years of job-related experience.
Bachelor's Degree or equivalent.
Proven experience in managing enterprise-level projects.
Previous experience managing and implementing major projects across airline digital customer touchpoints.
Extensive knowledge of software development methodologies, tools, frameworks, and technologies.
Qualification in Computer Science, Information Technology, or related field.
Practical knowledge of project management tools.
Preferred:
Proven experience in software development and management, with experience in managing software development teams.
Senior Manager Customer Experience Design - for Airlines in GCC
Full-time
Full-time
Manager
Kowloon, Hong Kong Island
Customer Service
6 months ago
Apt Resources is currently seeking a highly skilled and experienced Senior Manager Customer Experience Design to join the team of one of their esteeme..
Apt Resources is currently seeking a highly skilled and experienced Senior Manager Customer Experience Design to join the team of one of their esteemed clients in the airlines industry in the GCC region. As a Senior Manager of Customer Experience Design, you will play a crucial role in transforming the airline’s vision into actionable product and service concepts for both onboard and ground/lounge areas. Your work will involve researching and creating products and services that embody the airline's brand values, providing a more personalized and integrated customer journey. Additionally, you will implement continuous improvement plans to ensure an ongoing commitment to enhancing the customer experience.
Responsibilities
Strategic:
Translate the brand vision into service concepts, developing signature service initiatives to maintain the airline's position as a leading global aviation brand.
Lead research-based design efforts aimed at continuous improvement of current products and services, while generating new experience concepts across all customer journey touchpoints, including ground, lounges, and onboard.
Champion excellence in customer experience across all product and service offerings.
Work with operations teams to establish engagement standards that maintain the experience proposition while adapting to different standards for operational efficiency.
Define and develop customer-facing products for each cabin class, ensuring service concepts and standards align with guest demographics and profiles.
Use business intelligence and other stakeholder input to stay informed about customer profiles, market trends, and operational changes to drive service improvements.
Contribute to the development of the airline's digital experience across the customer journey, ensuring a cohesive and impactful user experience that delivers commercial benefits.
Act as the custodian for the end-to-end customer journey.
Operational:
Translate new service concepts into operational processes, considering factors such as aircraft type and lounge environments.
Develop and lead the implementation of service standards, procedures, and processes.
Foster collaboration between operational departments to ensure aligned service standards are consistently delivered.
Plan and implement medium to long-term service initiatives, ensuring all operational teams are aligned and customer satisfaction is monitored for brand impact.
Oversee cabin crew complement, market trends, F&B, hotel trends, and airline benchmarking to achieve best-in-class status.
Create information for customer service teams to understand and embrace the airline's product and service concepts, enhancing their ability to promote these offerings.
Analyze CRM data to scientifically and intuitively meet customer expectations.
Set and implement KPIs to drive continuous improvement through methods such as mystery shopping and customer feedback.
Ensure products and services align with brand values and maintain high standards.
Nurture a customer-centric design team, fostering design-led thinking through brainstorming sessions, design reviews, and workshops.
Ensure synergies between inflight and ground services by managing relevant stakeholders and resolving challenges.
Translate product and service strategy into development, creating design briefs and project plans for internal and external use.
Anticipate development requirements and inform relevant business areas to ensure timely delivery.
Champion commercial and fiscal responsibility in decision-making processes.
Develop brand partnerships to offer bespoke experiences for customers.
Identify cost management opportunities through continuous monitoring of products and services.
Document projects consistently as a key management tool, providing status updates to management and other stakeholders, and highlighting any associated risks.
Minimum Bachelor’s Degree or equivalent.
Over 10 years of experience in translating brand vision into tangible and implementable product and service concepts at a major international airline.
Proven experience in Customer Experience Design at a major international airline.
Advanced understanding of hospitality processes, procedures, and standards.
Advanced understanding of F&B and onboard services.
Experience developing inspirational, elegant, and successful products for airlines, hotels, or other hospitality companies.
Advanced understanding of customer experience and customer journeys.
Excellent ability to communicate and translate vision into concepts and contexts.
Job Responsibilities: Welcoming and greeting visitors in a professional and friendly manner Handling incoming calls and directing them to the appropri..
Job Responsibilities:
Welcoming and greeting visitors in a professional and friendly manner
Handling incoming calls and directing them to the appropriate person or department
Assisting with meeting room bookings and coordinating meeting logistics
Performing general administrative duties, including but not limit to travel and hotel management, attendance records etc
Assisting with office management tasks, such as managing office supplies and coordinating office maintenance and equipment procurement
Providing administrative support to various departments when needed
Assist in organizing company activities
Assisting with ad hoc projects and tasks as assigned
Diploma or above in Business Administration or related disciplines
At least 5 years of relevant working experience
Excellent verbal and written communication skills
Strong organizational and multitasking skills
Ability to work independently and under pressure
Proficiency in Microsoft Office Suite
Ability to handle confidential information with discretion
Good command of both spoken and written English, Cantonese, and Mandarin is a plus
Research Scientist (Oral Care) | New Headcount | Exciting Opportunity
Full-time
Full-time
Manager
Hong Kong, Tai Po
Education / Training
6 months ago
Vita Green is a leading health products company in Hong Kong with global presence. We aim to promote health by producing modern herbal remedies manufa..
Vita Green is a leading health products company in Hong Kong with global presence. We aim to promote health by producing modern herbal remedies manufactured to the highest western pharmaceutical standards as well as importing quality vitamin and health supplements from USA.
VITA GREEN PHARMACEUTICAL (HK) LTD. which has been certified with the GMP award by the authorities (Good Manufacturing Practice) is a subsidiary of Vita Green Health Products Co., Ltd. We are now looking for enthusiastic, committed and qualified incumbents to be one of our team members. A high value of integrity is a crucial asset to build a bright future with the Vita Green family.
Research Scientist
Opportunities
You will be involved in the planning and execution of pharmaceutical development programs for innovative products for the company, and working with a team of professionals to develop platform technology for the company. You will also acquire understanding of the scientific knowledge and technical know-how required for pharmaceutical advanced formulation technology. You will build up strength in the competitive environment of local and global pharmaceutical industries.
Job Duties:
Research based position to participate in company’s innovative oral care projects.
Develop innovative formulation technology know-how of the company.
Perform formulation physical characterization and biological evaluation of prototypes. Manage user trial of selected prototype.
Perform scientific literature search to support marketing activities.
Manage experimental data, compile reports and prepare presentation.
Manage contract research projects with local Universities.
Other duties as assigned by supervisor.
Candidates with less experiences will be considered as Research Associate.
Job Requirements:
PhD or Master’s degree or above in Dental Materials Science, Chemistry, Chemical Engineering or equivalent discipline.
Hand-on experiences in oral care formulations are required.
Research experiences in formulation of nano-materials and bacterial assay are highly preferred.
Possess a can-do attitude, eager to learn new skills, positive mind-set, team spirit and strong problem solving skills.
Benefits
A stimulating career opportunity with the market leader
Be a part of a growing team.
Work comfortably and confidently in our fun and welcoming environment with a casual attire
Convenient free shuttles from multiple locations.
Fast track your career with our performance-based growth opportunities
Performance-based bonuses offered at our discretion
Comprehensive medical coverage available from day one under our company's medical insurance
About the RoleWe’re now looking for a cheerful Receptionist to join Pirata, our flagship Italian rooftop restaurant on Hennessy Road.You will work a..
About the Role
We’re now looking for a cheerful Receptionist to join Pirata, our flagship Italian rooftop restaurant on Hennessy Road.
You will work alongside a Reception Supervisor and be responsible for welcoming guests, handling bookings, complaints, and guest enquiries in a prompt, efficient, and polite manner.
As a Receptionist, you should also be able to deal with emergencies quickly and gracefully, with full consideration of the floor operations. Multitasking and stress management skills are essential for this position.
Duties & Responsibilities
Greet and manage guests’ needs to enhance guest satisfaction
Support the floor team in managing tables efficiently to optimise covers and turns
Ensure all company standards are met during service
Set up the reception desk before shifts
Answer calls for booking and event enquiries
Positive attitude with a teamwork mindset
Sense of responsibility within your role
Excellent communication, interpersonal and leadership skills
Fluency in English is a must, other languages are advantageous
Experience working in hospitality is beneficial
Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity
50% discount at all our restaurants
Guaranteed revenue share – the teams make our venues successful and are rewarded in line with its performance
Our client a Information Technology company is looking to hire Workplace Support ManagerJob Responsibilities: Act as the dedicated single point of con..
Our client a Information Technology company is looking to hire Workplace Support Manager
Job Responsibilities:
Act as the dedicated single point of contact on Workplace Support services;
Monitor and ensure timeliness, quality, and overall effectiveness on service performance on Service Desk and Workplace Support services;
Review special Service Request that warrant special attention or require further follow-up, if any;
Review and allocate manpower/ resources at field level;
Provide analysis on service efficiency and effectiveness and recommends areas for improvement;
Organize regular meeting for services performance review;
Formulate the due diligence, transition, implementation and risk mitigation plan;
Formulate and continuously improve escalation procedure to facilitate complex problem resolution;
Coordinate service support resources when specific skills are needed;
Deliver on demand incident reports, monthly SLRs report, incident performance trend analysis reports and fault pattern analysis reports as well as conduct weekly review meeting and monthly service review meetings with the Employer;
Ensure premium services quality and immediate problem resolution; and
Manage ongoing operations and support issue.
Bachelor degree of a relevant discipline and at least 10 years of IT working experience, with at least 5 years in workplace support operations and minimum 3 years in a supervisory or managerial role
ITIL certified
Proven experience in infrastructure technology management
Proficiencies in project management and technical knowledge
A continuous learner that stays abreast with industry knowledge and technology
An advanced degree in a relevant field is a plus
Relevant certifications, such as CCNP, AWS Certified Cloud Practitioner, or CompTIA Project+, are a plus
End User Field Services - Site Lead (Onsite Support Lead)
Full-time
Full-time
Others/Any
Hong Kong, Hong Kong
Customer Service
7 months ago
Our client a leading Information Technology company is looking to hire End User Field Services - Site Lead (Onsite Support Lead).Job Responsibilities:..
Our client a leading Information Technology company is looking to hire End User Field Services - Site Lead (Onsite Support Lead).
Job Responsibilities:
Team Lead role at the customer site for IT Workplace support and/or infrastructure;
Responsible for actively monitoring incident and service request ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools to meet the Service level;
Act as first point of contact for new scope requirements and BAU Escalation;
Accountable in developing a comprehensive understanding of the Asia region’s IT requirements;
Compile monthly progress report on overall status of BAU support, ad-hoc projects and initiatives, including support KPIs;
Responsible for providing prioritization of tasks and projects on the daily basis
Develop relationship with the region stakeholders to serve as trusted lead to the business users
Have a good understanding of IT Service Management for the client company
Ensure the end users receive high quality operational end user deskside support
VIP support
Bachelor’s degree in IT / IS discipline or equivalent;
At least 5 years’ experience in end user support; which included 1 to 2 years’ experience leading a team of 3 to 5 engineers;
Advantage to have MNC support experience or working for Transportation industries
Very good support knowledge in MS Windows 10 and Office suite of product
Basic knowledge of IT Infrastructure (Network topologies, VPN, Firewall, Wintel server etc.) enough knowledge to isolate end user problems and level 1 local server support
Customer focus, with exceptionally good customer service, inter-personal and telephony skillsets;
Process oriented and able to multi-tasked;
Team player who is self-motivated, self-disciplined and initiative;
Mentoring/teaching and team management;
Able to manage Small local project and able to provide regular status update and highlight issues;
Proficient in written English & Chinese; Fluent in spoken English and Cantonese; Ability to communicate in Mandarin is an advantage;
Support management in the execution and continuous improvement of services and operations;
Working location at client sites and willing to travel for business needs;
About the Role