Total 13 job vacancies by Standard Chartered Bank

The Role Responsibilities Strategy Advance the development and implementation of the client strategy for the designated portfolio as identified through the Account Planning process Accountability for delivering financial performance objective (revenues and costs) Accountability for all other objectives for the management and development of client relationships, specifically compliance and credit risk Lead the origination and client relationship management for GS clients and prospects, including setting overall client strategy and account plan Develop and maintain a deep understanding of the clients' needs and the markets in which they operate, across footprint market in Asia Active engagement with senior executives within clients. Builds and nurtures relationships over time; recognises and addresses needs Maintain a strong working relationship with Front office, Risk, Legal and Compliance, FCC, COBAM, Operations and other key stakeholders Business Actively identify client needs across full set of SCB product capabilities, originate new business and grow the franchise by capitalising on bank competitive attributes (e.g. international network, product expertise, etc.) Engage senior management and decision makers of key clients to improve the quality of dialogue with clients, promoting a move away from 'transactional' reactive client coverage to consistent value-added partner advisor status. Anticipate clients' needs and provide strategic advice, bringing in the relevant product and industry partners as appropriate Maximise the profitable revenue to the Bank whilst maintaining focus on client outcomes, strengthening and deepening existing relationships, both at the most senior level as well as at the operating level in the clients in the designated portfolio Bring strategic thought and vision as to how the insurance and asset management industry landscape regionally / globally is changing and where areas of international growth lie relevant to the client portfolio Ensure that industry and product knowledge is continually developed Stay abreast and anticipate the developments of the markets in which our clients operate and footprint Processes Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of relevant TB systems and processes Work with direct reports and other stakeholders to support the delivery of TB strategy in a safe and well-controlled manner and on an end-to-end basis - incorporating infrastructure requirements and building a business that is fit-for-growth Work with direct reports and other stakeholders to ensure a consistent product delivery across TB business People & Talent Ensure engagement of frontline staff and mange people issues in partnership with Transaction Banking Risk Management Provide an awareness and understanding of the main risks facing sales in the country and the role each individual plays in managing them Responsible for all aspects of risk (credit, operational) to specific clients in the country Governance Understand the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role Commitment to Group Code of Conduct and act as a role model for Conduct Timely completion of all mandatory e-learning, attestations, compliance requirements and requests for information Fulfil supervisory responsibilities in line with supervisory framework Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct . Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Team members in Transaction Banking, Client Coverage, Financial Markets and Retail/Private Banking under the context of banking the ecosystem of our clients in he country SCB Operational Risk, HR, Legal, Compliance etc. Our Ideal Candidate Bachelor's Degree in business / Finance Preferred Language: English Role Specific Technical Competencies Sales Proposals and Presentation Sales Closing and Agreements Cross-Selling About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

The Role Responsibilities Summary The Financing & Securities Services (FSS) business has a unique footprint in Asia, Middle East, and Africa, and offers a growing range of products, including direct custody, international custody, funds services, trustee services, transfer agency, prime services, and agency securities lending, to a number of client sectors including banks, investors, intermediaries, sovereigns, fund managers insurance companies and corporates. The jobholder is responsible for Trustee Services in Hong Kong with oversight of business operations as well as responsible for (i) enabling a competitive trustee services suite that will retain the existing book of business, (ii) developing new trustee products and services to respond to market changes and generate new revenue streams and (iii) to ensure these is done within a controlled and compliant environment. Dynamically manages the entire suite of trustee and fiduciary offering for Hong Kong, which support a number of funds and product types. Regularly reviews the product suite to ensure its competitiveness and viability. Services must be proposed for closure where they do not satisfy these requirements, Assist in leading the functions such as core Trustee Product Management, to drive client agenda and business goals, Conduct and provide insightful analysis of industry developments, market changes and competitor offerings to identify threats and opportunities, assess the impact on clients and offer appropriate and innovative product solutions, Works collaboratively with members of the FSS, Financial Markets (FM), Client Coverage (CC), Operations teams to ensure cross-product, cross-business opportunities are realised, Maintains close contacts with key clients to maintain strong familiarity with changing view and priorities within the industry, Assist in leading the FSS Innovation agenda for Trustee Services, ensuring FSS are outpacing industry peers in both thought and delivery leading to commercialisation. Strategy Executes the strategy for the FSS fiduciary product suite and work within the overall business strategy and corporate plan for the business. Functions as a key contributor to the trustee and fiduciary development of the strategy for the FSS business globally. Ensures the strategy for Strategic Client Initiatives, and other functions within the overall product management capabilities. Works across CCIB and the Bank to ensure strategies for trustee and fiduciary services are aligned. Business Represents the business to internal and external constituents as the senior business representatives on fiduciary matters Collaborates with FSS Ops to design and implement scalable, automated, and commercially viable operating model for the business, capable of adaptation to satisfy changing business and regulatory requirements. Maintains detailed financial analyses for fiduciary product suite to identify areas of financial strengths and areas of improvements, as well as for crafting strategical / tactical responses with the evolving financial trends. Co-ordinates global fiduciary product activity to minimise overlap and maximise sharing and re-use of solutions. Manages relationships with functions such as Risk, Compliance, Legal, Finance as they impact the evolution of the FSS product suite. Processes Drives consistent trustee's standards of performance and output across all types of funds products Maintains senior-level contact with regulators and infrastructures within the region and communicates developments to the relevant stakeholders. Proactively solicits feedback from FSS Sales, Relationship Management, and Operations teams to assess performance and the relevance/ usefulness of output. Oversees trustee operation outsourcing, coordinate and execute all required due diligence on 3rd parties e.g. client, service providers, vendors and agents and ensure internal procurement protocols and procedures are observed and complied with Co-ordinates with legal, risk, operation and compliance teams to discharge fiduciary duties of the trustee and ensure relevant regulatory and fund requirements for trustee and the fund, Group policies and procedures are compiled with Collects and reviews monthly KPI/MIS reports and score cards, and prepares monthly internal management reports Co-ordinates meetings of board of directors and management committee and assists in escalation of significant matters People & Talent Works closely and collaboratively across the FSS team to develop competitive trustee services. Sets appropriate tone and expectations from the FSS team and works in collaboration with risk and control partners. Develop strong external relationships and referral networks within the industry including key influencers such as lawyers, consultants, etc. Ensures the provision of ongoing trustee training and development to key stakeholders; Risk Management Works with local legal, risk and compliance functions to ensure all relevant bank policies and procedures are followed in support of the business agenda. Ensures legal, risk and compliance are involved and engaged in issues impacting the delivery of trustee product solutions to clients within country Takes responsibility for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, maintains an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them. Ensures all regulatory and compliance initiatives surrounding the trustee services are identified, socialised and closed out in a timely and efficient fashion. Maintains an understanding of risk management issues among the FSS products and teams, Oversees consistent treatment and management of product risks. Executes effective oversight and governance in line with local laws and the Group's polices and risk frameworks. Governance Accountable for maintaining appropriate balance between standardised trustee product offering and granting exceptions to key clients on a commercial basis. Assesses the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, recommend changes in these areas. Escalate significant matters to the Board in a timely manner Maintains all appropriate products and governance documentation and approvals. Ensures compliance of the product suite with all regulatory and internal control requirements. Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role. Delivers 'effective governance'; capability to challenge fellow executives effectively; willingness to work with regulators in an open and cooperative manner. Regulatory & Business Conduct Oversees proper control and authorisation of product inventories. Display exemplary conduct and live by the Group's Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Assist in achieving the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients, Financial Crime Prevention, The Right Environment, Effectively and collaboratively identifies, escalates, mitigates and resolves risk, conduct and compliance matters. Manages and fulfils all regulator prescribed responsibilities such as (but not limited to) PRA and FCA requirements on Certified Persons (where applicable). Key stakeholders Closely liaises with FM Operations to determine commercially and operationally robust exceptions to standard trustee product model. Promotes strong communication with clients under the overall auspices of FSS Sales / Relationship Management / Client Solutions / Technology and Operations. Collaborates closely with associated supporting functions and business lines globally - such as Risk, Compliance, Financial Markets, Client Coverage, Transaction Banking products, etc. Manages the process of gaining necessary product approvals from the above functions. Works with FSS Country and Product Heads to maintain close relationships with local market regulators and market infrastructure providers such as MPFA, SFC, etc. Interacts regularly with clients to maintain clear view of changes in trends and requirements. Other Responsibilities Embeds Here for good and Group's brand and values in. Acts as a role model, behaving with integrity and demonstrating exemplary conduct. Performs other responsibilities assigned under Group, Country, Business or Functional policies and procedures. Innovation Leads the FSS Innovation agenda for Trustee Services, ensuring FSS are outpacing industry peers in both thought and delivery leading to commercialisation. Pivots into broader CCIB innovation agenda ensuring that FSS is aligned and providing input and idea generation into CCIB stakeholders. Our Ideal Candidate The jobholder will have been educated to degree level with extensive experience (minimum of 10 to 15 years) - in financial and securities services industry. Additionally: Deep local market knowledge & client buying behaviours Market profile and credibility with clients Technical trustee or funds product knowledge including MPF, SFC funds, etc. Experience developing and executing segment strategies Strong interpersonal and communication skills (lead by example) - demonstrable experience of global coordination, running workshops & problem-solving Highly organised and an exceptional communicator, able to work effectively in a matrix organisation Mandarin and Cantonese a plus Role Specific Technical Competencies Planning: Tactical, Strategic Analytical Thinking Business Performance Management Industry Knowledge Marketing Strategy and Positioning Product Design and Development Securities Laws and Regulations (SLR) Compliance About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

The Role Responsibilities Strategy Implement strategies to activate and deepen Affluent client relationships, improve portfolio quality & product penetration.. Business Assist growing the Affluent Segment Maximize portfolio penetration across Affluent clients & revenue growth via wealth penetration Understand market dynamics (from client to product perspective) & business dynamics of High Value Segment (across acquisition, portfolio revenue/ footing/ Product Per Client, relationship outflow/ leakage, attrition, sales/service model, sales productivity, etc) to support the business model Optimize portfolio by Qualified & Unqualified clients' management and mitigate outflow of Qualified PB clients Proactively engage in service & product delivery, implement high quality marketing & client communications to ensure seamless client experience Leverage Retail Analytical models to accurately target sub segments, design penetration plan & track portfolio performance. Support project delivery of a new system Act as subject matter expert representing affluent segment to align the understanding of the new platform and manage the changes introduced by new system Support and work closely with Project Team for the rollout of new platform of the changes / new process / solution Identify the impact to existing processes / procedures and ensure proper update / alignment with business / operations teams through training and re-design of operations flow / process / procedures Perform UAT for assigned product / operations / client requirement. Identify functional / system gaps and ensure proper resolution agreed / delivered before system implementation. Processes Responsible for enhancing relevant process and closely communicating with project team and relevant parties to comply with the regulatory and compliance requirements People & Talent Drive an optimized working environment and live with the Bank's Value Behaviours Risk Management Ensure relevant control measures are undertaken to minimize risk exposure Governance Ensure relevant control measures are undertaken to fully complied with regulatory & business conduct Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct . Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Project Team Channel: Distribution Network, Digital Banking. Voice & Virtual Products: Wealth Management, Retail Products, Others: Brand & Marketing, Retail Analytics, Legal & Compliance, Operations Group: Group Segment Our Ideal Candidate Degree holder Minimum 8-10 years of experience in Retail Bank with segment or project management experience preferred Strong at following through project roll out and campaign end-to-end Strong on teamwork with proactive and collaborative manner Ability to engage and communicate with multiple stakeholders Good interpersonal and presentation skills Role Specific Technical Competencies Business Acumen Project Management About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

About Mox Mox is built by and for the ones who aspire to live life to the fullest - we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration...it's all up for us to define together. Why Mox Everything at Mox - from our products, features, to rewards - is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Mox rewards you with an array of banking and lifestyle benefits. Who says banking can't be fun? Who are we looking for? We are looking for a Senior Customer Care Officer (Investment) for our thriving Operations department! Responsibilities Handling all kinds of banking, credit, investment enquiries via phone/ chat/ email channels. Handling social media inbox. Handle escalation cases with investigation done. Support training, coaching and share the best practice to new joiners. Feedback and provide solutions to increase the efficiency within CS team. Escalate ad hoc incidents and propose appropriate actions to the management team. Tasks will be assigned per the business needs. Requirements Higher Diploma or above. 3 years' experience in contact center, preferably gained in the financial services industry & chat team. Knowledge of the major retail banking products, especially unsecured lending & investment. Possess customer centric and positive mindset with a can-do attitude. Native in Cantonese, and fluency in English to handle daily interactions with internal and external stakeholders. Good at written Chinese and English. Willing to work hands-on under a lean organization structure. Ability to multi-task, prioritize and manage time effectively; remain calm under pressure, especially during peak hours or intense situations. Basic knowledge of using Mac and OS, and the latest office cloud applications. Must need to hold a valid Type 1 HKSI license. Will consider as Customer Care Officer (INV) with less experience. To be eligible for internal referrals at Mox Bank, you must be referred by a full time permanent employee of Mox Bank.

Role Responsibilities Strategy * Drive profitable growth by acquiring, developing and servicing long-term relationships with HNW clients Business * Accountable for the performance of individual's own client book. Deliver NNM, AUM and revenue growth targets and key operating metrics (such as tail accounts management, client acquisition, client satisfaction, portfolio mix). Generate healthy pipeline of target market prospects and convert them into clients. Grow client portfolio size by deepening existing customer relationships. Implement an asset allocation in line with the client needs, and model portfolios as benchmarks. Deliver, monitor and review solutions to clients based on client investment profile. Conduct periodic reviews of client accounts in accordance with established procedures. Deliver profitable growth by controlling costs and mitigating operational losses. Deliver positive client performance in line with client investment profiles. Processes * Support the continuous improvement of processes to increase operational efficiency and effectiveness. Support the effective management of operational risks across the Business and in compliance with applicable internal policies, and external laws and regulations at a global level. Support the delivery of Business strategy in a safe and well-controlled manner and on an end-to-end basis. Ensure sales management, suitability and onboarding processes are applied appropriately. People & Talent * Collaborate with support functions, business partners and product specialists to deliver One Bank, support cross selling efforts and referral program (where applicable), and provide effective client solutions. Risk Management * Do what is right in order to avoid reputational risks and operational losses. Understand the risk and control environment within area of responsibility and drive rectification as required. Handle customer issues, complaints and product enquiries on timely basis in accordance with established procedures. Ensure that Risk Management matters that are brought to attention are subject to direct remedial action and/or ensure adequate reporting to the relevant Risk Committees and/or line management. Governance * Awareness and understanding of the regulatory framework in which the Group operates and the regulatory requirements and expectations relevant to the role. Ensure adherence with the highest standards of ethics and compliance with relevant polices, processes and regulations forms part of the culture. Participation in Local Client Committee and other relevant committees where applicable. Engage with all audit report findings and ensure feedback is acted upon. Regulatory & Business Conduct * Display exemplary conduct and live by the Group's Values and Code of Conduct . Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Singapore CPBB Private Banking function/[team] to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Key stakeholders * Platform Managers Client Services Managers Product Specialists and dedicated function partners Relevant Front Office colleagues Qualifications * Training, licenses, memberships and certifications Academic or Professional Education/Qualifications - relevant degree, level 4 RDR compliant qualification 10 years of Relationship Management experience in Private Banking Excellent in business communication Licenses and Certifications/accreditations - as required by role remit and responsibility Professional Memberships - as required by role remit and responsibility Bank training; i.e. mandatory & developmental - as below Demonstrable and relevant experience in the Private Banking industry commensurate with this remit and level of responsibility Strong ability to develop a network of target prospects Proven risk management capabilities Firm in all business guidelines and compliance issues Sound knowledge of financial markets and investment products Outstanding communication and presentation skills Our Ideal Candidate Manage Conduct Core Manage Risk Core Sales & Relationship Management Market Knowledge Product & Processes About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

The Role Responsibilities To handle written complaints and verbal complaints referred from other departments and / or directly from clients. To ensure timely investigation / resolution according to pre-defined standards, proper case resolution and case closure, and timely logging in the system for clear and complete record purposes. Offer guidance and coaching as appropriate. To raise alert if similar complaints repeat significantly and / or suggest a developing trend or ineffectiveness of previous preventive actions. To build team rapport and share good practices with own team members and other teams in the Client Experience. To ensure self-compliance and lead team members on compliance with internal policies and external regulations. To support Director / Associate Director of Client Experience on the professional running of the Client Experience and provide cross team support as necessary. Identify improvement opportunities, participate or lead initiatives from time to time as the circumstances require. To work closely with key stakeholders and maintain good working relationship. To ensure the following standards / requirements are met: Ensure all complaints have gone through proper and appropriate level of investigation, analysis, escalation and reflection, and if possible, rectification by applying the available resources / authority. Ensure premium service is provided to complainants in the following areas: Ease of contact, Sincere and professional attitude, Prompt acknowledgment and reply (in accordance with Regulator's requirement and pre-defined Service Standards), Proper handling (e.g. offering reasonable and effective resolution) and Clear communication. Ensure that the resolution, which can be an apology and/or explanation and/or compensation, is appropriate to clients. At the same time, censor all responses / letters to clients, ensuring that the relevant complaint issues are addressed and the letter contents comply with relevant criteria for the safeguarding of the Bank's interests. Identify potential threats, frauds and high impact / high risk cases that require immediate rectification/improvement and ensure that they are timely escalated to the relevant parties for actions and/or follow-up actions. Identify business / improvement opportunities, escalate to relevant parties and assist with the design of preventive measures as appropriate. Strategy Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group's business strategy and model appropriate to the role. Business Responsibilities related to the delivery of business and/or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates Processes Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, Responsible for executing and supervising the Budget process. People & Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Employ, engage and retain high quality people, with succession planning for critical roles. Responsibility to review team structure/capacity plans. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Risk Management Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. For example - The ability to interpret the Group's financial information, identify key issues based on this information and put in place appropriate controls and measures. Governance Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. Key stakeholders Customers: The primary stakeholders who submit complaints and feedback about their banking experience. Frontline Staff: Those who directly interact with customers and need to address complaints in a timely and efficient manner. Branch Managers: Responsible for overseeing the overall customer service and satisfaction within the branch. Operations Team: Supports the complaint handling process and provides necessary documentation or information to address customer grievances. Compliance Team: Ensures that complaint handling processes align with regulatory requirements and industry standards. Legal Team: Provides guidance on complex complaints and ensures that responses meet legal and regulatory standards. Quality Assurance Team: Monitors the efficiency and effectiveness of the complaint handling process to uphold service quality. Senior Management: Sets the strategic direction for customer service and complaint handling within the bank. Regulators: External stakeholders overseeing banking practices and handling of customer complaints. Business Units: Collaborate to address systemic issues and implement changes to prevent recurring complaints. Technology Team: Supports the development and maintenance of complaint handling systems and tools to enhance efficiency and tracking. Other Responsibilities Embed Here for good and Group's brand and values in Client Experience Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); Our Ideal Candidate Bachelor's degree or related experience in customer service or complaint management role Demonstrate strong commitment, proactive and follow up complaint process from end to end. Demonstrate servicing mindset. Attention to details. It would be advantageous but not essential It would be advantageous but not essential It would be advantageous but not essential It would be advantageous but not essential Fluent in written and spoken in English and Chinese Role Specific Technical Competencies Complaint Case Handling Telephone complaint handling skills Complaint reply writing skills Coaching and training skills People Management About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

About Mox Mox is built by and for the ones who aspire to live life to the fullest - we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration... it's all up for us to define together. Why Mox? Mox helps you grow - your money, your world, your possibilities. We equip you with the financial management tools, information and insights you need to make your dreams, big or small, come true. Everything at Mox - from our products, features, to rewards - is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Mox rewards you with an array of banking and lifestyle benefits. Who are we looking for? Reporting to the Head of Cards and Unsecured Lending you will work in the Cards and Lending Product team as part of a broader portfolio to design, develop and run one of our key propositions - Mox Credit. You drive next generation of unsecured products and services that Mox offers namely Split Purchase, Instant Clear, Instant Loans and new features that we plan to offer. Intuition for design and technology, a strategic mindset and spotting opportunities to come naturally to you. You understand the balance between risk and reward while solving for customer pain points. You are comfortable working in a fast-paced environment with high degrees of ambiguity, get excited by solving complex problems and are happy to roll your sleeves up and get things done. Responsibilities Provide insights into product, technology and market trends in unsecured lending, loan on cards, Credit Card offers and trends, pre-empting imminent disruptions and identifying opportunities for acceleration. Working closely with Customer, Risk, Marketing, Growth, UX teams and squads to plan the product features backlog, prioritize, evaluate and deliver the initiatives. Co-create the best in class campaigns and interventions to encourage usage and deepen engagement with Customer, Risk, Data and Marketing functions. Consecutively do researches about unsecured products, new features, identify possible outbreaking updates or changes within the sector, inform the teams about the changes and possible usage scenarios in our services. Gather, track and manage user comments, bank needs, concept testing, analytics tools. Facilitate the build and testing of operational processes, systems, and reporting capabilities. Design, monitor and report on product KPIs, measure effectiveness of features and sharing results and insights within the organization. Requirements Solid experience unsecured lending portfolio and product management in Hong Kong. Sharp analytical and problem-solving skills, working knowledge of SQL is a plus. Fluent English and Cantonese (read and write). Hands-on experience with agile development methodologies. Knowledge about the platform developing skills and APIs. Outstanding communication, presentation, and leadership skills. Ability to manage time and schedules to meet aggressive deadlines and influence through persuasive written and verbal communication. Exceptional interpersonal and communication skills. An ability to think strategically and creatively. Attention to details. To be eligible for internal referrals at Mox Bank, you must be referred by a full time permanent employee of Mox Bank

About Mox Mox is built by and for the ones who aspire to live life to the fullest - we call them Generation Mox! The name Mox reflects the endless opportunities we can create, - Mobile eXperience; Money eXperience; Money X (multiplier), eXponential growth, eXploration... it's all up for us to define together. Why Mox? Mox helps you grow - your money, your world, your possibilities. We equip you with the financial management tools, information and insights you need to make your dreams, big or small, come true. Everything at Mox - from our products, features, to rewards - is designed based on customer research, tailor made for your needs. We care about what customers care about, especially in data security and privacy. Data ethics is core to everyone here at Mox. Mox rewards you with an array of banking and lifestyle benefits. Who are we looking for? We are actively seeking a Manager, FCC (Financial Crime Compliance) Controls for the FCC Team. Responsibilities To conduct regular proactive thematic reviews or strategic data analysis to identify emerging financial crime risks, fraud risks and new MO and recommend changes in controls such as rule changes or implementation of new controls or better use of customer data so as to minimise fraud losses or exposure to money laundering risks for the Bank. To conduct root cause analysis for fraud or financial crime risk incidents; design and implementation of preventive and mitigating measures; prepare relevant Management Information report to ensure timely and proper escalation and to evaluate the performance of risk control measures. Lead the FCC Controls team and manage a team of investigators to perform case investigations and prepare investigation reports on transaction monitoring alerts, external fraud incidents and Law Enforcement Agency (LEA) referrals; identify unusual customer behaviours and refer such unusual transactions patterns to the JFIU through filing of Suspicious Transactions Report (STR). Ensure sufficient resources are available to support the business and operations; Regularly look into existing process for streamlining opportunities, challenge the status quo and initiate changes to achieve better efficiency through exploring the development of advance analytics capability. To cooperate with LEA closely for the sharing, analysis, dissemination and action on intelligence. Work closely with CDD Operations and Fraud Operations team (1LOD), regularly challenge and provide feedback to the teams and ensure the quality of investigations are up to the standards and expectations; smoothen and streamline the escalation process between 1LOD to FCC. Conduct review and discounting on transaction/name screening alerts generated by the Screening Systems; Participate in UAT testing on Name Screening, Transaction Screening, Transaction Monitoring, Fraud Monitoring and Case Management systems whenever there is any enhancement or system change; Any other ad-hoc duties to support the FCC function. Requirements University graduate or above in any discipline. Minimum 5 years' experience in financial crime compliance, fraud risk management or investigations in a banking environment with at least 1 year of team leading experience. Possess a comprehensive risk management mindset including financial crime risk, credit risk, fraud risk and operational risks, etc. Good knowledge of financial crime compliance and fraud risk management framework, good analytical skills and incident management experience. Sound business acumen, able to make judgment independently with strong sense of ownership. Excellent report writing skills and meticulous to details. Above all, possess an "can-do" attitude and willing to challenge the status quo. To be eligible for internal referrals at Mox Bank, you must be referred by a full time permanent employee of Mox Bank

The Role Responsibilities Strategy Input to Country/Client Business operating model design of relevant FCC and business processes. Ensure that there is adequate support (people, processes, tools, frameworks, systems) in the Country/Department for necessary FCC controls Implement the vision, strategy, direction and leadership for the Country/Department, consistent with the vision and strategy for FCC and in support of the Group's strategic direction and growth aspirations Business Responsible in analysing alerts generated by transaction monitoring system as well as other non-automated cases with financial crime or money laundering concern Ensure suspicious transactions are thoroughly investigated and Suspicious Activity Reports (SARs) are filed with accurate information in a timely manner Ensure the suitability and quality of case data maintained on enterprise case management systems Propose control improvements, enhancements and simplifications where appropriate Participate in ad-hoc activities such as monitoring of SFC unlicensed entities, system enhancement testing etc. Provide advice on AML matters when required and maintain sound working relationship with stakeholders and peers Processes Keep up to date of appropriate policies/processes/DOIs to address financial crime risks, aligning with relevant regulatory requirements Work with relevant stakeholders on compliance with Group standards relating to AML/Sanctions/ABC People & Talent Ensure participation on appropriate FCC awareness & training (i.e. SAR and financial crime trends, AML investigation outcomes, lessons learnt) within country Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank Risk Management Ensure the suitability and quality of case data maintained on enterprise case management systems Understand technical aspects of systems relevant to CDD, Client Risk Assessments, Name and Transaction Screening, AML Monitoring and Case Management Apply Group and FCC policies and processes (AML surveillance, client screening, risk assessment) to manage risks Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations Governance Support all control checks undertaken by FCC under the Operational Risk Framework (ORF) Collate, analyse and interpret data in reports to senior management and relevant governance/risk committees Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters Works with HKMA (AML/CFT examination), Joint Financial Intelligence Unit (SAR filing) and Local Law Enforcement Agencies (Crime Investigation) Key stakeholders Business or Unit heads and managers (for risk management and compliance initiatives) Regional and Group FCC colleagues/project teams (system implementation and enhancement) Internal/External Audit and Country Operation Risk (for audit and reviews) Legal and compliance (for interpretation and consultation on legal and regulatory requirements) Regulators and Law Enforcement Agencies (for AML/CTF examinations, SAR filing and crime investigation) Other Responsibilities Embed Here for good and Group's brand and values in HK FCC Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures. Our Ideal Candidate A recognised university degree or professional qualification in Law / Finance / Accounting / Business or related disciplines Minimum 1 year (for Analyst role), 3 years and above (for Associate/Team Lead role) of AML / transaction monitoring experience Familiar with local regulatory requirements A sound understanding of suitability considerations, and demonstrate them when reviewing alerts or investigating incidents Good analytical, reporting writing and methodical skills Excellent team player with strong written and oral communications Exercise judgment when to escalate or how to investigate a case, as well as the severity of any exception Role Specific Technical Competencies Compliance Policies and Standards Compliance Advisory Compliance Review and FCC Assurance Surveillance (including Screening and Monitoring) Investigations Compliance Risk Assessment Regulatory Liaison Manage Change Manage Projects About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

Role Responsibilities Strategy Ensure effective performance in the fraud risk management function thru assisting the Head Fraud Risk Operations, Hong Kong as well as working closely with other team members to adhere to policies and guidelines, taking initiatives to identify risk areas and suggesting changes of control measures. Business Manage to handle daily operations of prevention of fraud risk and investigation processes of suspicious fraud cases. Handle and communicate with FRSC ensuring services provided meeting the agreed Service Level Agreement. Analyse fraud transaction patterns defrauding behaviours to advance fraud preventive device / measures in order to minimise fraud losses. Coach the FRO officers to conduct the daily routines and tackle unusual situation if any. Ensure fraud recovery opportunities are fully optimised. Maintain good relationship with law enforcement officials, card associations and card issuing / acquiring members in order to take efficient and adequate risk control measures to reduce losses. Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country. Processes Assist to lead and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the team. Assist to develop and maintain fraud management capabilities, skills and infrastructure in the country that are in compliance with both internal policies and external regulations and are responsive to fraud attacks. Respond quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an appropriate timeframe and escalated to the Manager. Enhance the fraud detection capability in both lending & non-lending products. Ensure Lessons Learned shared with stakeholders on timely manner. Assist the Manager to develop and conduct fraud awareness and investigation training programs for the country fraud management unit. Continuously improve the operational efficiency and effectiveness of fraud risk management processes. Ensure effective recovery tracking process in place in the country. Risk Management Identify and share industry best practices and work with the businesses for their feasibility and implementation. Develop a collaborative relationship with law enforcement agents, peer banks and fraud risk industry forums to help detect and mitigate fraud. Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis. Governance Ensure compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines. Embed the Group's values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employee forms part of the culture. Key stakeholders Internal stakeholders Group Fraud Risk Operations Fraud Risk Surveillance Centre Financial Crime Compliance Business & Segments Credit Team - Policy & Collections Operational Risk Internal IT partners supporting CPBB business HR & L &TD team Operations, Client Care Centre and Customer Experience Management External stakeholders Auditors and Regulators Associations (Visa, MasterCard, other Regional / Local forums) and peer Banks Law Enforcement agencies Suppliers, vendors and consultants Our Ideal Candidate Professional qualification might not be required. Role Specific Technical Competencies Manage Conduct Manage Risk Manage People About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

The Role Responsibilities This is an instrumental role in ensuring that Transaction Banking activities are grounded in the Bank's strategic priorities through delivering customer value, driving productivity, optimizing cost efficiencies, facilitating #simplerfasterbetter, and living the valued behaviours. This role requires individuals who can provide strategic leadership, influence and align ambitious agendas and priorities whilst driving effective execution through skilled engaged teams. This role is accountable for the Hong Kong franchise revenues / profitability of Trade & Working Capital products - development of product strategy, its execution and commercialization, and ensuring alignment to product universe governance and product risk lifecycle management. The person will also play a key role in the development of GBA product strategy, its execution and commercialization. Strategy Lead the consulting and discovery analysis of client needs, both met and unmet, integrating these insights with current and near future market, industry and network intelligence Within the assigned markets, drives the Global Product Vision and Strategy and articulates the business value of the product suite for our clients and for our stakeholders, both from onshore and origination perspectives. The Product Vision and Strategy is: Provide an end to end product lifecycle architecture that maps out the technology and data ecosystem that will be designed along with the process and governance required, taking into account capabilities and resourcing of the markets Set agreed client servicing and product delivery standards with technology and service teams Include a robustly defined operating plan outlining product release timelines and implementation with coordination of all the activities required to bring the product to the client/market. This will involve collaboration amongst various teams - namely, coverage, sales, risk, legal, compliance, technology, etc, as well as managing the dependencies across the various phases of the product development Set out the managed process for decommissioning of products Business Financial Management - Product P/L Management Deliver new revenue streams with meaningful returns over the long term, through product enhancement and innovation, whilst uplifting current revenue streams through process efficiencies and digitization Manage both cost and investment of product build, from reduction of product unit cost to optimization of product launch/go-to-market costs Lead process design work with Operations, Technology and other business partners with the aim of translating process optimization to bottom line cost control with a high degree of reliability Deliver budget, through active management of: Revenue streams from both onshore and origination perspectives Penetration of the product: 1) no. of markets using the product; and 2) no. of clients using the products Operating Cost and efficiency of both allocated and direct costs Return (i.e. product profitability) [ROTE] Market Management & Commercialization Work closely with Regional Product Head to develop the Product Landscape: based on data and business intelligence from various sources including sales, clients and competitive market analysis Identify new business opportunities and revenue pools whilst articulating how the product capabilities can solve for client needs and requirements Lead the launch of product enhancements, new products, channels or new platforms. Held directly accountable for product commercialization plan which integrates product positioning with client value propositions, all adapted to the industries and markets of our clients Conduct regular reviews of the product offerings to ensure a "fit for purpose" operating plan and product agenda Actively mitigate identified business risks and pain points, by evaluating pragmatic solutions that have wide applicability and have potential for replication to other countries/markets Involve in solutioning of complex deals or RFPs, and drive replication of deals / unique solutions Product Digital Journey & Efficiency In collaboration with Digital Commericialization teams: Deliver product digitization agenda (product, process and platforms) in conjunction with country / regional stakeholders Build product value propositions with digital partners (3rd party platforms, consortiums and alliances) and design training materials on our digital capabilities for clients Manage platform relationships with a focus on shaping future product roadmaps and monetizing commercial opportunities Processes Work with Implementation Head to ensure successful and smooth implementation of product solutions, conducting post implementation review analysis through client feedback Work with Operations and various support teams to define new product client proposition and client service requirements, improve overall service standards and ensure quality of client service remains superior to competition Drive and sustain a productive working rhythm through Client Management team process to review client issue logs and wider feedback themes, including specific product adjustments and enhancements requiring prioritization in the rolling schedule of product design and implementation Work with Operations and Implementation to build and re-engineer processes with focus on efficiency, simplification and clarity in order to improve client experience and mitigate operational risks. People & Talent Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners. Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Employ, engage and retain high quality people, with succession planning for critical roles. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Risk Management & Governance Ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations Build deep and comprehensive knowledge of local regulations and initiatives of local industry bodies to stay ahead of the regulatory change agenda and how it affects the product lifecycle Proactively advise Coverage, Sales, Operations and Implementation teams regarding regulatory, reputational and ethical matters Work with Regional head and relevant stakeholders to effectively identify, escalate and mitigate Operational, Compliance, Credit, Regulatory and Business conduct risks relating to Trade Ensure timely renewal of country addendums (CAs) Ensure appropriate TB inputs are incorporated in Credit applications / Term sheet / Pre-Screening Review processes Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct . Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders External Clients Vendors and infrastructure providers Third party platform providers Trade and industry journals Competitors (industry initiatives) Regulators and Governance agencies Internal: Country Head of CCIB and Coverage teams Country Head of TB, TB Sales, Trade Structured Solutions & Development and Trade Distribution Country Digital Channels, Operations, Credit, Legal, Compliance, Audit, and Risk Framework Owners Country Heads of Marketing, Corporate Affairs, HR, Finance, Financial Markets, Treasury Markets, ALM, etc Regional / Central Product teams Other Responsibilities Embed Here for good and Group's brand and values in TB Trade & Working Capital, Hong Kong; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures Our Ideal Candidate Education: bachelor's degree Or Above Languages: English, Chinese Role Specific Technical Competencies Knowledge of Trade and Working Capital products Understanding of Trade Finance market, client behaviour, challenges and opportunities Working capital analysis and independent fit-for-purpose assessment on credit facilities Solution structuring including identification and assessment of structural risks and potential mitigants About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

Role Responsibilities Review and approve transactions according to delegated authority Maintain delivery standards - in terms of accuracy / error rates, timeliness and throughput - as established by the Service level Agreement. Enforce proper control to ensure operations are in compliance with the established audit and security procedures. Contribute to increased efficiency by identifying opportunities for improvement of workflows and operating guidelines. Improve staff quality by developing, in conjunction with the team, leader, staff training, job rotation and job enrichment program. Supervise and provide guidance to the team in performing daily activities under the role of payment processing including but not limit to AML monitoring. Strategy To support Cash Payment Operations, including payment transaction processing for domestic and cross border function. To monitor performance of GBS processing hubs. Business Responsible for payment transaction processing and involve into process improvement initiatives Processes Deliver excellent service against agreed service standards. Work together with RMs, Product Sales, and other key internal stakeholders. Build relationships and rapport with identified 'premier' clients at the transactional / operational level. Comply with Operational Risk Framework set out for CMO including but not limited to client identification, complaints and enquiry handling. Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager. Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations. Participate in monthly Service Reviews with GBS Team. On a selective basis, accompanying RMs on sales calls to sell our service capabilities and/or to resolve clients' operational and service issues Build trusted partnerships with clients at the daily transactional / operational level People & Talent D etailed orientated, team player, takes end to end ownership, drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients. Requires excellent communication, influencing and negotiation skills to effectively manage client servicing Ability to establish and maintain effective working relationships with peers and business partners Comfortable with direct client and business partners interaction, with proven client interaction abilities Must be client focused Excellent interpersonal skills and positive attitude Strong leadership skills with contact centre workforce management knowledge Possess skill, ability, experience and confidence to navigate the Bank and business partners to ensure servicing client requests are completed on time Ability to present ideas and information effectively in group settings Strong analytical, problem solving, ideation and time management skills Risk Management The ability to interpret the Group's financial information, identify key issues based on this information and put in place appropriate controls and measures Comply with the process for customer identification Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and Line Manager. Adhere to policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations Governance Take the Governance role to monitor GBS performance for payment processing Regulatory & Business Conduct Display exemplary conduct and live by the Group's Values and Code of Conduct . Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the CMO team to achieve the outcomes set out in the Bank's Conduct Principles. Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders All internal departments, Retail branch operations, RM/CM. Other Responsibilities Embed Here for good and Group's brand and values in HK CMO team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats) Review and approve transactions according to delegated authority Maintain delivery standards - in terms of accuracy / error rates, timeliness and throughput - as established by the Service level Agreement. Enforce proper control to ensure operations are in compliance with the established audit and security procedures. Contribute to increased efficiency by identifying opportunities for improvement of workflows and operating guidelines. Improve staff quality by developing, in conjunction with the team, leader, staff training, job rotation and job enrichment program. Supervise and provide guidance to the team in performing daily activities under the role of payment processing including but not limit to AML monitoring. Our Ideal Candidate Minimum of 5 years experience in Banking. Detailed orientated, team player, takes end to end ownership, drive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients. Requires excellent communication, influencing and negotiation skills to effectively manage client servicing Ability to establish and maintain effective working relationships with peers and business partners Comfortable with direct client and business partners interaction, with proven client interaction abilities Must be client focused Excellent interpersonal skills and positive attitude Strong leadership skills with contact centre workforce management knowledge Possess skill, ability, experience and confidence to navigate the Bank and business partners to ensure servicing client requests are completed on time Ability to present ideas and information effectively in group settings Strong analytical, problem solving, ideation and time management skills Familiar with Payment Processing and payment routing Role Specific Technical Competencies Review and approve transactions according to delegated authority About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

The Role Responsibilities Strategy Treasury Modelling & Platform is driving a multi-year programme to deliver scalable and integrated platform with forecasting and analytical capabilities. The ultimate goal is to provide to business a holistic view of their balance sheet and how various regulatory and internal constrains affected their profitability. The outcome of this work will have a direct impact to bank's return and comprised of the following: Enable business contribution analysis for entire balance sheet across key metrics Enable forecasting capability and provide forward looking view for business / Treasury to optimize their returns and managing risks, under different scenario settings Key Responsibilities We are looking for a talented individual to play a frontline role, who can integrate deep business knowledge, excellent critical thinking and interpersonal skills to drive optimal analytical / forecasting solutions for the bank. A successful candidate will work closely with various global Treasury / business stakeholders to understand business intents, translate into clear requirements / user stories, communicate business scope & methodology to project teams, and ensure that final deliverables are fit-for-purpose and generate concrete business benefits. A successful candidate will work closely with various global Business, Finance and Treasury stakeholders to understand their needs, translate into clear requirements / user stories, derive, and agree the scope & methodology, and working with data engineer & developers to ensure that the final solution is "fit-for-purpose" and integrated with the exiting BAU processes. Maintain relationship to key global Treasury / business stakeholders to understand business needs / pain points, synthesize information to articulate business requirements and intended business benefits. Translate high-level business needs into user stories, recommend feasible and scalable approach to stakeholders with clear business benefits (incorporating data/system constraints and platform capabilities). Accountable for the overall methodology for the simulation tool, considering and balance factors such as business requirements, complicity & accuracy, implementation time, performance, etc. Working with Modelling team to build the POC, validate the model & results and ensure the outcome is aligned with business expectation. Actively participate in Agile project squads, clearly communicate business requirements / methodology to modellers, data engineers & programmers Drive the standardization and scalability of methodology and functionality, while accommodating for customization needs (e.g., key products / markets) with justifiable business benefits Review and sign-off any methodology change before its implementation by the squad Ensure methodology is mostly consistent and aligned with other squads on overlapping areas (i.e. NII vs Capital) Review and validate solution prior to implementation to ensure that it is fit-for-purpose (i.e., aligned with agreed business methodology to deliver intended outcome). Work closely with Product Owner / Scrum master to provide business inputs for strategic planning and prioritization. Ensure proper transition from project deliverables into robust BAU process with minimal incremental BAU resourcing asks. Estimate and agree with stakeholders on BAU scope / budgeting as needed Our Ideal Candidate Requirements / Candidate profile Deep business knowledge 8+ years of proven experiences in Treasury / Finance from top-tier banks and / or consultancy firms. Experience in, IRRBB, GIM / NIM and FTP ideally with a focus on forecasting and attribution. Strong business understanding in balance sheet structure, financial data, and regulatory metrics. Degree in Finance / Economics / quantitative fields. CFA / FRM designation is highly desirable. Experiences with analytical / visualization tools (e.g. Dataiku, MicroStrategy, Tableau, SAC) is highly desirable. Communication & Stakeholder management Self-starter; work through ambiguity to recommend business methodology / analytics options based on materiality and best available information Foster strong trust with stakeholders; be pragmatic when handle challenging stakeholder conversations Adjust communication styles to suit audience needs (e.g. seniority and business vs. technical domains) Strive optimal balance between quality of delivery and effort/time spent. Experiences working in Agile setup, multi-cultural team, and wide range of stakeholders is essential. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers