Total 39 scientific operations manager job vacancies in Others category in Hong Kong

Our client a multinational jewellery company is looking to hire Senior Operations Executive.

The Senior Operations Executive is crucial in ensuring operational efficiency, meeting project deadlines, and driving the overall success of the organization. This position plays a key role in representing High Jewellery and collaborating with IT business partners on diverse digitalization initiatives.

Additionally, the Senior Operations Executive provides essential support for day-to-day office, offers IT assistance to senior executives, and takes charge of staff-related training arrangements.

Responsibilities

Departmental IT Projects:

•  Identify and understand the requirements for departmental IT projects.
• Work closely with the IT business partner to ensure timely and satisfactory project delivery according to the agreed plan.

Training

• Lead a small team to manage the training process, workshop content creation
• Ensure the product knowledge is well delivered to the audience

Department Sales

• Manage the development strategies of High Jewellery and High-end business
• Maintain and recruit HNWI clients and analyse performance
• Collaborate with Retail, Marketing, CRM teams on brand events
• Stay updated with industry trends and react on High Jewellery development strategies
• Grow High Jewellery business in HK , China, Vietnam& Macau markets 

Department Production

• Coordinate and monitor the workflow of production, QC, inventory, launching of new products, customer orders, and repair items - will work very closely with Project Management and Product Planning team.
• Communicate and negotiate with factories and overseas suppliers.
• Review the regular month-end reports and assist in product replenishment and inventory control and handle the shipment (collaborate with Product Planning team).

• Master’s Degree holder in any discipline.
• Proficiency in Java or other related applications. 
• Experience in Luxury Retail Brand management, including Retail Merchandising, P&L management
• Minimum 3-5 years in sourcing and product development in Jewellery industry
• Experience in the luxury retail industry, with a focus on high-end jewelry
• Demonstrated experience in developing and implementing business strategy and action plans.
• Proven track record of achieving sales growth and managing client relationships, particularly with VIP clients.
• Experience in managing and developing a team, including coaching and mentoring. Proficiency in managing a budget and optimizing resources.
• Strong problem-solving skills
• 3-5 years' experience in Operations roles and work experience in retail management is an advantage.
• End to End experience in Jewellery Production
• Lead an experienced team of gemologists and diamonds associates on providing non-biased advice to individual and institutional investors on building and expanding their diamond investment portfolios

What the job does:

We are looking for a self-driven, passionate superstar to join Team Tilbury as our Assistant Visual Merchandising Manager.  You will be involved in all aspects of visual merchandising and project manage – from design to approvals to suppliers’ recruitment to technical drawings development to production and installation. You will be part of a growing Store Design and VM team responsible for all Hong Kong and Macau and Travel Retail. You will thrive on the challenge of a fast-paced environment, and you will be able to use your previous visual merchandising or any similar project experience as a either in house or at an advertising agency to make great effect in our team. In your role, you will report to our Store Design and Visual Merchandising Manager and work cross functionally within local team and the Global teams.

Key Responsibility

• Report to line Manager, the caliber manages the conception and implementation of the global Charlotte Tilbury strategy as we grow in Asia.

• Consolidate all market VM calendar, attend regular meetings with global team, marketing, and commercial teams to get campaigns strategies and directions on budget, product launches & promotions.

• Support the SDVM Manager in preparing & launching new campaign, including in-store display ordering, videos, visuals, animation, planogram for HKMO and TR stores.

• In-charge of planogram updates for all store in line with global VM guideline, follow up through artwork, production, and quality check.

• Assist in design and production of animation roll out including pop up stores, window, outposts.

• Create plate artwork to fulfil individual market product assortments and launch dates.

• Follow up on HKMO specific content assets: Asian models in visuals & videos.
• Control quality and follow through the in-store and windows projects. Coordinate with relevant parties including but not limited to contractors and consultants to ensure the quality of local productions comply with global standard. Attend on-site meetings and installation.
• Create Store opening VM Guidelines for new stores alongside the retail and SD team.
• Conduct regular store visit to maintain store excellence
• Deliver VM training to retail team related to VM standard to ensure a compelling customer experience.
• Assist SDVM Manager on budgeting and forecasting. Raise Pos, follow up on invoices and control expenditure of any orders placed for individual projects.
• Be alert of market trends and best practices. Provide research to the team and global.

Some attributes we are looking for

• Degree holder in art and design discipline with minimum 5 years working hands-on experience gained in the fields of visual merchandising/ retail design industry/ product design/event or pop-up design/ graphic design or a combination of above. Previous work experience in cosmetics industry will be a plus.
• Experience with a range of design packages; preferably with knowledge of Adobe Suite, Sketch up, AutoCad and other design softwares.
• Ability to work well in a team environment and contribute ideas whilst being self-motivated and able to work independently.
• Be Positive, flexible and extremely well organised, have the skills and personality to thrive in a rapid environment and meet challenging deadlines. Also will be able to respond quickly and effectively to changing priorities.
• High attention to detail and project management. Must be able to manage multiple projects simultaneously with short and long lead times to meet deadlines. Ability to juggle different pressing priorities with ease.
• Experience working with vendors and understanding of fabrication and production processes.
• Ability to balance design, with operational needs and budget objectives resulting in exceptional designs and an improved customer experience.
• Understand the importance of aesthetic quality, detail and the perfect choice of colours, materials, concepts and brand identity.
• Strong interpersonal skills with ability to work across different teams at multiple levels.
• Proficient in spoken English and Chinese (Mandarin and Cantonese).

• Assist in day-to-day operations of the firm, including trade processing, reconciliation, and settlement
• Monitor and resolve trade-related issues and discrepancies
• Collaborate with internal teams to ensure timely and accurate data reporting
• Support the implementation of operational processes and procedures
• Assist with the onboarding of new Portfolio Managers and counterparties
• Perform regular audits and reviews of operational processes to identify areas for improvement
• Stay updated on industry regulations and ensure compliance with relevant guidelines

• Bachelor's degree in finance, accounting, or a related field
• Prior experience in operations within the financial services industry, especially in Hedge Funds, Buyside is preferred
• Strong analytical and problem-solving skills
• Excellent organizational and time management abilities
• Proficiency in Microsoft Excel and other data analysis tools
• Proficient in Python programming is preferred
• Understanding of trade processing, reconciliation, and settlement processes
• Detail-oriented with a focus on accuracy
• Ability to work well under pressure and meet deadlines
• Strong communication and interpersonal skills

• Private Health Insurance
• Pension Plan
• Performance Bonus
• Training & Development
• Paid Time Off

Wati is a rapidly growing CPaaS (Communication Platform as a Service) that offers innovative business messaging solutions for both SMBs and large enterprises. Our mission is to simplify business communication, starting with WhatsApp. Backed by global investors Sequoia, DST Global, and Tiger Global, we proudly stand as Shopify’s first investment in Asia. Additionally, we’re one of the industry's top Meta BSPs (Business Solution Providers).

We serve 8000+ customers across 100+ countries. As a remote-first company, we prioritise adaptability and inclusivity. Our talented team spans the globe, working collaboratively to drive innovation and empower businesses through WhatsApp.

We are growing fast, and we are now looking for a FP&A Manager to help monitor and supercharge our FP&A function to support WATI’s high growth. 

In this role, you will be a crucial part of the company’s growth and will work closely with Head of Finance.  

What you’ll do

• Be a business partner to Management and provide insightful financial advice for better and faster decision making
• Dealing with all sorts of financial planning and analysis work, including Budget vs Actual analysis, topline and opex forecast (and re-forecasting), topic deep-dive, efficiency check and follow ups
• Identify tools to automate workflow to enhance efficiency and allow better inter-department collaboration
• Prepare financial and management reports to senior management and investors
• Partner with stakeholders to support financial analysis whenever required

What will make you stand out

• Past experience working in an ambiguous environment, while able to prioritize and make progress 
• Strong logical thinking with a comprehensive attitude of proactive, innovativeness and prudence and able to work independently
• Quality-oriented, while not sacrificing efficiency
• Ability to cope with new tasks, and pressure
• Be used to work with various stakeholders for collaboration

• Preferably 5+ years of overall experience in finance field
• Degree in accounting, economics or commerce, preferably a CPA/equivalent
• Comfortable working in a hands-on and startup environment where you are responsible for the compilation of a full set of books
• Strong analytical skills and business acumen
• Proven ability to identify where processes can be strengthened, and successfully drive change and implementation
• Strong business partnering skills to work with the business, understand their needs, and ensure you capture their numbers accurately
• Have a high level of energy, passion and agility to work in a dynamic and constantly changing environment
• Have a strong work ethic and accountability for your work and decisions
• Fluency in English and Chinese (plus)

Hex Trust is a fully-licensed and insured digital asset custodian. Led by veteran banking technologists and award-winning financial services experts, Hex Trust has built Hex Safe, a proprietary bank-grade platform that delivers solutions for digital asset protocols, foundations, financial institutions, and the Web3 ecosystem. Hex Trust has offices in Singapore, Hong Kong, Dubai, Italy, and Vietnam.

POSITION OBJECTIVE

As Hex Trust is growing rapidly and constantly enhancing our products and services, we are looking to add a highly passionate and capable individual to our Client Operations team to help ensure the quality and consistency of our procedures. This is a fantastic opportunity to join an industry-leading name and be part of a dynamic and international team. You will be able to make a real impact and have the opportunity to be the invaluable bridge between our customers and users, our product team and all front-office functions.

DUTIES & RESPONSIBILITIES

• Create, put into place, and keep an eye on daily operating procedures to give insight into the objectives, advancement, and challenges of major projects.
• Plan, track, and evaluate important metrics for daily operations to guarantee timely and effective task completion.
• Maintain clean, accurate, well-organized ticket pipelines (Hubspot / Jira)
• Supervise the activities of the Customer support team.
• Work with the Customer Support team to identify and develop the best channels and strategies to communicate with customers and users;
• Assist the Customer Support team with daily/weekly/monthly activities as needed;
• Help the team to identify and drive ways to continuously improve upon production processes as you work with the various functions both internally and externally.

• Attentive to detail, strong sense of responsibility and able to work independently.
• Ability to work under pressure in a fast moving environment and to deliver multiple projects to deadline;
• Strong ability to establish and carry out policies
• You are expected to actively validate your own work, maintaining the highest level of quality in everything that you do;
• Autonomous and self-starting mentality.
• Experience in designing important KPIs and/or OKRs for the organisation.
• Ability to build strong relationships with people, understand their needs and goals, identify creative solutions, and manage action items through to completion;
• Must have an excellent command of spoken and written English;
• Experience with G-Suite;

As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth furthers your success and drives innovation, collaboration, and passion in the blockchain space.

At Hex Trust, we are proud of our R.A.P.I.D. culture:

• Respect and Inclusion
• Agile
• Passionate
• Indivisible
• Driven by integrity

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also:

• Flexible Work Arrangements
• Professional Learning and Development Opportunities
• Elevate your work using cutting-edge technology
• Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam

Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Our client a leading Toy Manufacturing company is looking to hire Content Manager / Content Creator.

Job Description:

seeking a skilled Content Creator to oversee the creation and management of year-round promotional and creative contents including new releases and live-stream interactions with audience. The ideal candidate will have a passion for storytelling, an eye for detail, and a strong understanding of marketing strategies, best to have concrete doll related or other collectible products exposure.

 As the Content Manager, you will play a pivotal role in ensuring that our brand's message is effectively conveyed to our target audience across various social media platforms (mainly Facebook, company website blogs, Youtube, Instagram and Twitter etc).

 Key Responsibilities:

• Develop and implement content strategies that align with the company's goals and objectives.

• Create engaging and compelling content for digital platforms, including social media, company website, and email campaigns.

• Scriptwriting for live-stream content and manage an active content calendar for the brand

• Collaborate with the marketing team to create and execute campaigns that drive brand awareness and customer engagement.

• Stay up-to-date on industry trends and best practices to drive innovation and continuous improvement.

• Bachelor's degree in Marketing, Communications, English, or related field, candidate who likes or collects dolls is a bonus.

• Proven experience in content creation and management, preferably within the toy or consumer goods industry.

• Strong writing and editing skills with a keen attention to detail.

• Familiar with the US / North American market

• Proficiency in digital marketing tools and platforms.

• Excellent communication and teamwork abilities.

• Creative mindset with a passion for storytelling and brand building.

About the Role

We're now looking for a dynamic and proven General Manager to join Pirata Group.

As the General Manager, you will be fully accountable for all operational and financial aspects of the business. You will ensure that the team is well-trained and motivated, consistently delivering extraordinary, memorable experiences to our guests.

Fast-track your career progression, join an internationally diverse work environment, and be a champion of guest service.

Duties & Responsibilities

• Be a champion of service and ensure the restaurant consistently hits guest satisfaction targets
• Lead, mentor, and develop the team
• Deal decisively and effectively with any issues
• Meet financial targets through the application of sound and agile business plans
• Work closely with your Head Chef, Director of Operations, and our Marketing team to ensure the restaurant is positioned correctly in the highly competitive local market
• Ensure that the venue adheres to local Health and Safety laws
• Implement effective back-of-house systems and procedures
• Write staff rosters and manage annual leaves and staff absences
• Control the cost of goods by overseeing, maintaining and optimizing stock levels

• A minimum of 2 years of General Manager experience in a restaurant with more than one hundred covers
• Will have managed a large team of staff, both front and back of house
• Have a complete understanding of restaurant finances and be P&L-accountable
• A tangible record of driving sales within a commercial restaurant environment
• Excellent communication skills
• Empathetic people management skills
• Positive attitude with a teamwork mindset
• Sense of responsibility for the whole outlet, while being able to support other properties within the Pirata Group portfolio as required
• Fluency in English is a must, other languages are advantageous
• Embodies our behavioral values - Teamwork, Be Nice, Commitment, and Positivity

• 50% discount at all our restaurants

• Monthly incentive bonus – the teams make our venues successful and are rewarded in line with its performance
• Cash and credit card tips
• Medical insurance
• Birthday gift certificate
• Referral bonus

Discover more about your next adventure: https://piratagroup.hk/our-story/

• Ensure the accuracy and timeliness of accounting records and reconciliation
• Handle payment and receivables of the companies
• Checking of redemption and refinance reports
• Prepare funding for various purposes
• Handle insurance related issues and money lender licenses related issues
• Handle company secretarial issues and bank accounts maintenance
• Assist in month end closing
• Participate in ad hoc assignment when needed

• Bachelor's Degree in Accounting, Finance or related discipline, or equivalent qualifications at HKQF level 5
• At least 3 years relevant working experience
• More experience will be considered as Assistant Manager
• Proficiency in MS Office, with knowledge in FlexSystem is an advantage
• Good English and Chinese typing skills
• Able to handle multi-tasks and meet tight deadlines
• Mature, well-organized and able to work under pressure
• Good interpersonal and communication skill

• Attractive remuneration package
• Career progression opportunities
• Discretionary performance bonus
• Medical & Dental insurance
• Birthday leave
• Anniversary leave
• Study leave
• Study subsidy scheme
• Employee property loan / personal loan scheme
• Numerous other staff benefits

• Compile various accounting and financial reports
• Ensure accurate and timely of the reconciliation and reports
• Prepare and monitor the budget & forecast
• Ensure accuracy and timely accounting records in the FlexSystem
• Maintain updated charts of Accounts & Analysis Code in FlexSystem
• Review and enhance accounting system, accounting policies and internal control
• Liaise with external auditors and professionals
• Handle accounting duties of Directors’ investment in various countries
• Perform daily routine accounting functions when required
• Keep proper and organized filing for easy retrieval and in confidential manner
• Working on different projects, including but not limited to research and study of accounting treatment
• Handle ad hoc tasks as assigned from time to time

• Bachelor's degree or above in Finance, Accounting or related disciplines, preferably with CPA qualification, , or equivalent qualifications at HKQF level 5
• At least 3 years relevant working experience, with experience in commercial field is an advantage 
• Can work well with different parties, both internal and external
• Able to handle multi-tasks and meet tight deadlines
• Independent, proactive and attentive to details
• Mature, able to work under pressure with strong sense of confidentially & analytical mind
• Good interpersonal and communication skills
• Immediately available is preferred

• Attractive remuneration package
• Career progression opportunities
• Discretionary performance bonus
• Medical & Dental insurance
• Birthday leave
• Anniversary leave
• Study leave
• Study subsidy scheme
• Employee property loan / personal loan scheme
• Numerous other staff benefits

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. We need great Actuaries who want to be part of something bigger than finance alone. Because the better we can nurture our financial wellbeing as an organisation, the better we can support and make a difference for our customers when they need us most. By ensuring our products are well designed and priced, analysing business performance and ensuring proper management of insurance policies in-force, you’re not just safeguarding AIA’s financial wellbeing. You’re securing a better future for the people and communities we serve - today, tomorrow and for generations to come.

If that interests you, read on. 

About the Role

Roles and Responsibilities:

• Propose hedge and strategic initiatives, enhance existing hedge strategies and support any requirements needed including stakeholder communications for approval of framework and ongoing management
• Manage financial projections, analytical studies and modelling approach related to hedging and other investment strategy analysis, including capital, embedded value, IFRS and investment return
• Design and guide subordinates to implement tools for asset liability position monitoring, hedging analysis and fiancial metrics projection related to hedging initiatives
• Design and prepare management information (MI) related to ALM/SAA matters for relevant committees
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements
• Ensure the compliance of various capital and risk management requirement from Group Office and regulator on daily work

Minimum Job Requirements:

• University / College graduate in Mathematics, Statistics, Actuarial Science, Financial Mathematics or relevant subject plus at least 7 years of relevant experience
• Sound people management and analytical skills.
• Good communication, presentation and project management skills.
• Possess business acumen, be innovative and self-driven.
• Ability to deal with and handle multiple and changing priorities.
• Knowledge in insurance products and various financial reporting bases
• Knowledge in asset liability management and economic based capital regime will be an advantage
• Proficiency in Business Software
• You are required to obtain relevant licence if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Duties / Accountabilities

• Ensure customer service standards in terms of timeliness and accuracy of policy services are met, with effective disposition of internal/external client inquires and service needs.
• Contribute on the system specifications and development in enhancing the efficiency and quality of policy services.
• Support supervisor to devise and implement efficient policy administration procedures and workflow that enable straight through process from policy application and alteration request to back end system process.
• Support supervisor to devise and implement effective internal control procedures and manuals throughout the entire policy administration workflows to ensure compliance requirements are met and fulfilled.
• Train up subordinates adhere to service standards, instructions and best practice.

Job Requirement

• University graduate or above
• Good command of written and spoken English and Chinese
• 7 years relevant working experience with minimum 3 years at managerial level
• CII / ANZIIF qualification preferred
• Excellent PC knowledge (Word, Excel and PowerPoint)
• In-depth knowledge of General Insurance products and policy administration operation
• Planning and organizing skills
• Communication skill with both internal and external customers
• Leadership and coaching skills
• Analytical and problem solving skills
• Customer satisfaction oriented mindset

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Country

Job Family

We show the world what people want.

Join GfK and help us shape tomorrow. As an NIQ company, we are the world's leading consumer intelligence firm, delivering the Full View™ on consumer behavior. We work to enable manufacturers and retailers better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients, our people, and our planet.

We are always looking for open-minded people who will grow with us, push boundaries, and pioneer disruptive methods in market research, data science, technology, and AI. If you share this passion to drive things forward and the integrity to insist on doing things the right way, we'll equip you to take your future into your own hands and play a leading role in our story.

Job Description

About this job:

The Sales Manager for GfK will provide global leading information services and products to our clients, mostly in the technology & durable consumer goods industry. Our data offers comprehensive and timely information on market shares and category penetration, competitive sales volumes and insights into distribution, pricing, merchandising and promotion. By combining this detailed information with our professional consultative services, we offer valuable insights and expertise that help our clients improve their manufacturing, marketing and sales decisions.  The role will be working in the commercial team.

RESPONSIBILITIES:

Client Relationship Management

• Own the client relationship and lead the client engagement for the assigned accounts by having a strong understanding their business priorities
• Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product/solution sales
• Work with delivery team to ensure client service standards are delivered

Business Development

• Provide relevant product solutions that answers client business issues/opportunities
• Develop a winning sales framework for retaining current and approaching new clients
• Work on strategy and approach to win back lapsed clients
• Launch and introduce new services in the market to drive adoption among clients
• Build a strong pipeline through regular engagement with clients
• Build the company’s positive image through active participation in professional associations and industry conferences/seminars
• Contribute to the short-term strategies and business plans for the growth of the business unit based on global and regional direction

Financial Management

• Achieve key financial metrics: revenue and profitability, as well as other related business development objectives
• Ensure proper pricing and contracts are applied according to company's policies and guidelines
• Understand the companies financial guidelines such as forecast and pipeline management
• Use sales technology and digital tools to do work efficiently by recording prospects, forecast pipeline and convert sales
• Monitor the actual financial performance against budget/forecast and ensure the implementation of actions that will lead to the achievement of the targets

Here is what we are looking for additionally:

• Bachelor's or above degree
• Strong business understanding in technology & durable consumer goods markets and related retail landscape
• Ideally at least 5+ years of experience in consulting, market research, or business development.
• Prior working experiences with IT, Telecom, and Home Appliances accounts, knowledge of research techniques, strong analytical skills and business commercial acumen would be an added advantage
• Good English language skills
• Strong presentation and communication skills, client-centric approach
• Proactive and consistent engagement with multi-disciplined teams
• Passion, dedication, and commitment
• Creativity and the ability to address real-world business problems analytically
• Eagerness to learn, open mindset, team spirit, and an entrepreneurial attitude

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. 

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on: https://www.gfk.com/about-gfk/diversity-and-inclusion

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Roles and Responsibilities:

Workflow Management

Ensure the centre’s environment, traffic, resources and service workflow are smooth and proper.

• Serve as the centre in charge when superior is not around and to oversee the PRC service at Wealth Select Centre on Saturday and Public Holidays.
• Do good traffic control.
• Make good resources' planning.
• Customer enquiries, requests and complaints are handled effectively and efficiently.
• Implement documented procedures, service benchmarks, regulatory requirements, company’s policies and practices.
• Give appropriate advices or approval on customer requests in relation to policy matters with reference to applicable guidelines.
• Resolve complaints escalated from subordinates
• Create good customer experience via seamless workflow and collaboration with working partners.

Staff Training and Mentoring

Act as a trainer and monitor team members’ performance.

• Identify training needs of team members on both hard and soft skills and prepare pertinent training plans.
• Report regularly to superior(s) on team members’ performance.
• Empower team members to work towards Company’s service direction.

Quality Assurance

Ensure quality services are provided to customers and strike for service excellence.

• Uplift service standard, consistency, alignment and flexibility.
• Make market intelligence and benchmarking. Bring in good practices.
• Collect customer feedback and take improvement actions where necessary.
• Update service manuals/guidelines/procedures.
• Conduct investigation for complaint/non-compliant cases and report findings timely.
• Take corrective/remedial action to salvage operations deficiencies/service gaps.
• Initiate and implement service enhancement items to uplift customer experience and operation efficiency.

Report Management

Prepare reports with quality and within timeline.

• Consolidate and analyze data
• Identify areas for improvement and action plans.

Stakeholder Management

Build up close and cordial relationship across teams to facilitate daily operations.

• Mitigate team conflicts and communication problems.
• Maintain harmonious relationship.
• Be responsive to enquiries and requests.
• Balance the interests of different parties.

Advocate of CETP and EODB

Act as an advocate of CETP and EODB to facilitate the development of CETP and EODB in S&O.

• Participate in service enhancement related projects.
• Engage team members in support of CETP and EODB.
• Be a role model to foster the staff proposition “Challenge”, “Empowerment” and “Growth”.

Other Responsibilities

• Perform other responsibilities and duties periodically assigned by superior(s) in order to meet operational and/or other requirements.

Minimum Job Requirements:

• University / College graduate with 4-5 years’ proven experience OR Form Five plus at least 7-8 years’ working experience
• Solid knowledge of life insurance
• Good communication and interpersonal skills
• Service-oriented and self-motivated
• Able to deal with difficult customers
• Positive to changes and challenges
• Proficient in both spoken and written English and Chinese including Mandarin
• You are required to obtain relevant license if your job involves in regulated activities

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.