Our Key Account Manager role will see you directly impact sales for Link Healthcare in our Hong Kong operations and across the South East Asia region...
Our Key Account Manager role will see you directly impact sales for Link Healthcare in our Hong Kong operations and across the South East Asia region. This role will provide you with plenty of variety; reporting to the General Manager – Southeast Asia, you’ll build relationships with Healthcare Providers, Hospital Pharmacists and Procurement Specialists to drive sales and achieve set targets. You’ll also work closely with our key accounts to promote our medicines access services. The role is a hybrid position, working both in field and in our Kowloon Bay office, with opportunity for some flexible work arrangements.
On a day to day basis, you'll be responsible for:
Territory analysis, planning and management
Sales for commercial or registered medicines
Key account management for our unlicensed medicines procurement services
Service Coordination and Delivery
Administrative support (licences, imports and similar) and reporting
To be successful in this position, you'll need:
· Tertiary qualification in Science, Pharmacy or Medicine
· Demonstrated experience in healthcare or hospital pharmaceutical sales
· Exposure to selling a service (vs product) highly regarded
· Well developed verbal and written communication (Cantonese and English)
· Results, action oriented, tenacity, resilience, and compassion
· Motivated and adaptable, with a proactive approach to problem solving
· Demonstrated ability to work autonomously, as well as in a virtual team environment
FundPark is a fintech platform specialising in financing solutions for e-Commerce SME businesses. We believe that they are the backbone of the economy..
FundPark is a fintech platform specialising in financing solutions for e-Commerce SME businesses. We believe that they are the backbone of the economy as they drive innovation and competition, create jobs, and contribute to economic growth. Unfortunately, traditional financial institutions often fail to serve their unique needs, leaving them without access to the working capital they need to grow and succeed.
At FundPark, we're here to change that. Powered by our proprietary credit model, cutting-edge technology, and real-time data, we provide efficient, effective, and flexible funding solutions specifically designed for e-Commerce SMEs to grow their businesses and take advantage of new opportunities as they arise. Our loan disbursement has already crossed $2 billion, helping over 18,000 e-Commerce SMEs to grow since inception.
About the Role:
As a Partnership Manager, you will be responsible for establishing and maintaining partnerships within the cross-border e-Commerce ecosystem. You will collaborate with e-Commerce platforms, logistics companies, warehouse service providers, payment gateways, and other partners to drive partnership development and business growth. Your role includes coordinating partner relationships, identifying new collaboration opportunities, and ensuring smooth communication with all stakeholders.
What you need to do:
Manage and develop partnerships within the cross-border e-Commerce ecosystem
Identify new partnership opportunities and negotiate and establish collaboration agreements with potential partners
Coordinate partner relationships to ensure their needs are met and common goals are achieved
Provide expertise and support to help partners solve problems and optimize business processes
Analyze market trends and competitors to provide strategic advice and identify business growth opportunities for partners
Maintain strong relationships with partners and handle their issues and complaints
Facilitate communication between internal teams and partners to ensure accurate information delivery
Regularly report on the progress and performance metrics of partner relationships
Monitor and evaluate the effectiveness and efficiency of partner relationships and provide improvement suggestions
Participate in company marketing activities to enhance brand awareness and expand the partner network
Experience in partner relationship management within the cross-border e-Commerce ecosystem, including e-Commerce platforms, logistics companies, warehouse service providers, and payment gateway
Excellent communication and negotiation skills, with fluency in both English and Mandarin for business communications
Prior experience in the financial technology or e-Commerce industry is preferred
Strong interpersonal and team collaboration abilities
Analytical and problem-solving skills
Flexibility and adaptability to thrive in a fast-paced and dynamic work environment.
Why FundPark
Collaborate with a cohesive group of young entrepreneurs working towards peak performance
Led and inspired by a team of experienced and visionary industry leaders
An exclusive opportunity to be our part owner and share in the Company’s growth and success through participating in our Employee Stock Option Plan
Join us at this exciting scale-up stage for ample development and career growth opportunities
Dental insurance, Medical insurance, Five-day work week
Together as a team, we're…seeking an experienced Assistant HR Manager to join our dynamic HR team. In this critical role, you will partner closely w..
Together as a team, we're…
seeking an experienced Assistant HR Manager to join our dynamic HR team. In this critical role, you will partner closely with our leaders across different departments to drive people-focused initiatives that support our overall business objectives. We will be one of the key stakeholders to:
Provide proactive HR business partnership and consultative support to our expanding manufacturing headquarter
Collaborate with leaders to understand business goals and challenges, then design and implement tailored HR solutions
Spearhead talent management initiatives such as manpower planning, employee engagement, learning & development, and performance management
Serve as a trusted advisor, counseling managers on complex employee relations matters and ensuring consistent application of policies
Build up HR database, and analyze data and metrics to identify trends and opportunities for improvement
Lead special projects and process improvements to enhance HR service delivery and effectiveness
You'll be a great talent, if you are…
having minimum of 5 years' experience in HR, preferably in a business partner or generalist role
having demonstrated ability to think strategically and align HR initiatives with broader business goals
having strong consultative and influencing skills, with the ability to effectively communicate at all levels
always think creatively and outside of the box to solve problems.
are positive, flexible, energetic, and a strong team player.
You will enjoy...
A Career opportunity with the market leader in the health product sector
Casual wear every day to enjoy your work.
Fun working culture with challenges to learn and grow together
A career with the market leader in the health product sector from Hong Kong
Rapid growth opportunities for strong performers.
Attractive staff purchase discount to experience our quality products.
Surprisingly convenient transportation from various locations.
Lunch meal at an exclusive discount.
Different special leaves: anniversary leave, birthday leave, study leave….
We are growing! We are currently looking to hire a Training Project Coordinator for our Academy in Hong Kong.Who we are:Founded in 2006, our story sta..
We are growing! We are currently looking to hire a Training Project Coordinator for our Academy in Hong Kong.
Who we are: Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients. At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.
What you will be doing: You will join a dynamic and fast-paced environment and work closely with the Academy team to handle our company's ongoing projects. You will be working with your team members to ensure that all project requirements, deadlines, and schedules are on track. Responsibilities include submitting project deliverables, preparing status reports, and establishing effective project communication plans as well as the proper execution of said plans.
Key Responsibilities:
The following will vary and be influenced by project, but in principle it will apply to most projects:
Client
Responsible for maintaining and developing a portfolio (luxury brands) by understanding their current situation and challenges facing them to translate their objectives into internal solutions and coordinate with multiple teams within CXG and external consultants to ensure timely and high-quality deliverables.
Build professional image and maintain good relationships with key customers.
Identify key contacts at potential client companies to establish and foster relationships.
Resolve customer complaints quickly and efficiently.
Provide excellent service to maintain a positive reputation for the business.
Ability to sustain the business by finding new training solutions.
Collect client feedback and their experience on the project.
Consultant/trainer:
Building extending relationship with associate consultants.
Provide support and care to associate consultants during project.
Communicate regularly with associate consultants for latest practice and relationship maintenance.
Manage vendors:
Sourcing vendor to accomplish different client needs.
Compare and negotiate quotation with service vendor.
Managing financial transactions under service agreement.
Supervising task progress and work quality of service vendors.
Manage projects:
Lead clients meetings to communicate and diagnose client’s needs
Confirm with client the objectives and planned benefits of the project
Define the scope of the project, and if not already in place the delivery strategy through proposal
Create an effective organization for the project including all key roles and responsibilities
Plan the project, listing timetable, milestones, and management processes to be employed
Develop financial and budget controls for the project (OPM / Operating profits margin)
Lead the team in all phases of the project including associate consultants
Ensure risks are understood and are being mitigated successfully.
Organize internal preparation meetings and rehearsal as necessary
Communicate effectively with and manage stakeholders
Regularly assess progress in relation to plan and implement appropriate control processes and monitor project cost and budget performance .
Liaise and negotiate with any internal or external party or partner as required to ensure best OPM of the project
Ensure all issues are being managed in the most timely manner
Develop recovery plans when a project is not expected to meet any of its targets or constraints
Delivering engaging presentations summary for the client (in front of top executives) that will have an impact on maintaining and developing the relationship.
What you will bring along:
University Degree in Management, Business, Marketing or Communication, Master’s Degree preferred:
Minimum 2-3 years’ experience in account management in B2B related to brand communication, research, consulting, preferably in a retail environment, hospitality environment, training or market research industry.
Local language and excellent English level
Project managements skills
People skills for multicultural environment
Knowledge of the luxury industry
Can work under pressure
Human relationship skills
Communication skills
Negotiation skills
Good command of Microsoft Office to conduct research finding analysis and build top-notch presentations
Presentation skills (Ability to present in front of top management)
Key competences:
Rigorous organization and ability to multitask
Ability to work under pressure and to manage stress
Time management
Interpersonal skills
Leadership
Consulting skills
Analytical aptitude
Ability to see the “big picture”
Attention to detail
Customer-service orientation
Integrity
Reliability
Initiative
If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps. To know more about us, please visit our website: https://www.cxg.com
Pirata Group is one of Hong Kong’s most dynamic, creative, and fastest-growing F&B groups. We pride ourselves in having an international workfor..
Pirata Group is one of Hong Kong’s most dynamic, creative, and fastest-growing F&B groups. We pride ourselves in having an international workforce with an open, honest, transparent, and collaborative workplace focused on teamwork and guest experience.
We’re now looking for a talented Communications Manager to join our team.
Open to candidates from both the brand and agency sectors, this is an exciting opportunity for an ambitious candidate to orchestrate PR in-house, working closely with high-performing Marketing & Communications colleagues on executing marketing solutions and 360-degree campaigns.
Responsibilities
Group PR Strategy Plan and deliver effective communications at the Group level, with activities including active pitching for thought leadership opportunities, media interviews, press events, and awards
Group PR Calendar Take ownership of the PR calendar at the Group and Outlet level and execute with correct timing and tactics
International & Local Media Engagement Create and deliver on strategy for international and local media engagement in business, lifestyle, design; and trade journals for hospitality, human resources and other relevant verticals. Deliver on coverage KPI.
Press Releases Write engaging, informative and actionable press releases
Communication Materials Write, develop and edit communication materials including awards pitches, fact sheets and other literature
Media Hosting & Outreach Active media and influencers (KOLs & KOCs) outreach in building and maintaining a robust hosting pipeline for all restaurants, facilitating communications at every level of organisation. Deliver on hosting KPI to help hit coverage KPI, in tandem with Press Office activities
Events Participate in producing events
Media Library Creation and Maintenance Work closely with General Managers and Chefs in building communications assets to effectively execute campaigns
Media and Social Listening Handle inbound media inquiries, evaluate opportunities, and monitor public and media opinion. Deploy crisis management as and when required.
Third Party Content Ensure accuracy of content on third party websites, including directories, chambers, aggregators, and booking platforms
Reports & Administration Produce monthly reports and activity forecast, internal POs and other administrative tasks
Collaboration & Teamwork Work with the Marketing & Communications team, and individual restaurant teams, in crafting marketing solutions, including overall campaign planning and execution
Vendor Management Manage vendors and suppliers
University degree, preferably with a major in communications, journalism, humanities, or related disciplines
6-8 years of solid communications and media relations experience in F&B, hospitality, travel, retail, or other, related consumer industries
Excellent command of written and spoken English and Chinese. Fluency in Putonghua is an advantage
Strong communication, writing, and editing skills
Multi-tasking under tight timelines, good at problem-solving and attentive to details, resourceful
FundPark is a fintech platform specialising in financing solutions for e-Commerce SME businesses. We believe that they are the backbone of the economy..
FundPark is a fintech platform specialising in financing solutions for e-Commerce SME businesses. We believe that they are the backbone of the economy as they drive innovation and competition, create jobs, and contribute to economic growth. Unfortunately, traditional financial institutions often fail to serve their unique needs, leaving them without access to the working capital they need to grow and succeed.
At FundPark, we're here to change that. Powered by our proprietary credit model, cutting-edge technology, and real-time data, we provide efficient, effective, and flexible funding solutions specifically designed for e-Commerce SMEs to grow their businesses and take advantage of new opportunities as they arise. Our loan disbursement has already crossed $2 billion, helping over 18,000 e-Commerce SMEs to grow since inception.
About the Role
We are seeking an experienced and visionary Data Manager to lead our data management in the dynamic fintech industry. As a Data Manager, you will play a pivotal role in ensuring data integrity, quality, and security within the organization. Your work will bridge the gap between business users and IT professionals, advocating for best practices in data management while understanding different departments' unique needs and priorities.
We are looking for a results-driven and collaborative individual who is passionate about data management. We would love to hear from you if you have a proven track record of successful data management experience and are excited about the opportunity to drive data-driven culture and environment in our company.
What you need to do
Data Governance and Policy Enforcement:
Establish and enforce data governance policies and procedures.
Collaborate with stakeholders to define business terminology, data standards, guidelines, and protocols to ensure consistency and compliance across the organization
Data Quality Management:
Ensure data accuracy, completeness, and reliability
Implement data quality assessment processes, identify anomalies or discrepancies, and coordinate efforts to rectify issues and improve overall quality
Data Access and Security Management:
Responsible for managing access controls and permissions to safeguard sensitive or confidential data for their assigned datasets
Work closely with IT security teams to attain data access policies, monitor user activity, and mitigate security risks
Metadata Management:
Provide context and information about data assets
Define metadata standards, tags, and classifications to enhance data discoverability, lineage, and understanding across the organization
Data Lifecycle Management:
Oversee throughout the lifecycle of data, from creation or archival or deletion
Establish policies and procedures for data retention, archival and disposal, ensuring compliance with regulatory requirements and business needs.
University Degree in Business Administration, Mathematics, Statistics, Data Science, Analytics, Computer Science or related discipline
Minimum 5 years of working experience in data or project management, preferably in the banking or FinTech field
Experience in driving the implementation of enterprise master data strategies. Knowledgeable about data governance practices, business and technology matters related to enterprise data management
Open-minded and self-motivated team player with a "can-do" attitude
Proactive with strong problem-solving, communication, influencing and negotiation skills
Good command of spoken and written English and Chinese. Mandarin is an advantage.
Why FundPark
Collaborate with a cohesive group of young entrepreneurs working towards peak performance
Led and inspired by a team of experienced and visionary industry leaders
An exclusive opportunity to be our part owner and share in the Company’s growth and success through participating in our Employee Stock Option Plan
Join us at this exciting scale-up stage for ample development and career growth opportunities
Dental insurance, Medical insurance, Five-day work week
Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across ..
Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe
Group Medical Insurance Scheme
Long Service Awards
Optical Benefit
Gym/Sports Benefit
Long Service Rewards (Bonus Annual Leaves + Cash Incentives in USD)
Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across ..
Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe
Group Medical Insurance Scheme
Long Service Awards
Optical Benefit
Gym/Sports Benefit
Long Service Rewards (Bonus Annual Leaves + Cash Incentives in USD)
Company:Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 50,000 employees worldwide loc..
Company:
Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 50,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.
For this position, we are looking for a Incident and Application Support Manager in Hong Kong to assist one of our client in the Financial/Banking industry.
This is an incident management (primarily) and application support (secondary) role. You will be working closely with the regional and global teams across business, product, project management and technology teams. The candidate will also be expected to contribute to projects based on the core production management work streams such as stability programs e.g. Automation, Application Resilience etc.
Incident Management:
Be the initial point of contact for Incident Management queries and escalations.
Lead Major Incidents, facilitate both technical and non-technical bridge calls.
Co-ordinate with the teams involved in incident investigations and manage communications internally.
Produce and manage post incident review.
Chair the incident and problem review meetings and assigned action/task tickets to remediate problems.
Post incident, update wiki to ensure known errors and workarounds are documented for the support team.
Collaborate with development, infrastructure, DBA etc on incidents and problems where possible.
Work closely with application support teams to improve incident management processes.
Relationship Management, build partnership with key stake holders and global team.
Engage actively with stakeholders including head of trading desk and technology managers.
Work with counterparts globally and ensuring there is a common/collective approach to issues/problems.
DR Drill – coordinate and participate annual DR events.
Operate in a ‘follow the sun model’ to ensure issues are resolved globally.
Application Support:
Drive platform improvement initiatives in monitoring, stability, resiliency and capacity for the systems across APAC.
Drive an operational environment for front office business applications from daily operational tasks, ensuring a stable operating environment for the applications.
Release management – being the gatekeepers for the production environment, ensuring all change is understood and scheduled appropriately.
Morning and weekend checks – in conjunction with global teams ensuring system readiness for the start of day and start of week.
Monitoring – use and continual improvement to the main monitoring tool.
Competencies Required:
Basic knowledge of the IT (databases, hardware, applications, operating systems, firewalls etc).
Demonstrable strong working knowledge of ITIL Service Management framework.
Excellent interpersonal skills.
Experience using tools: ServiceNow and Jira.
Self-sufficient drive and ability to work round blockers in a sustainable manner.
Good prioritization skills, with the ability to work in a fast paced environment.
Excellent interpersonal and communication skills and excellent problem solving abilities.
Prior experience in a Client Services / Production management’s role.
Good time management and ability to prioritize work.
Working knowledge of UNIX, Linux operating system.
Proficient in SQL and Shell scripting.
Experience with Perl/Shell scripting, Excel and VBA .
Experience with managing platforms in Linux and Windows environment.
Experience with monitoring tools Autosys, ITRS Geneos and Dynatrace.
Experienced and understand Agile methodology.
Nice to have skills:
Strong domain knowledge of APAC equities markets and prime brokerage business
Experience with Java, Kafka, Python and Kubernetes
Incident / Problem / Change management
Qualifications and Experiencep:
University qualification with IT Major
Minimum 5+ years working experience with incident management, problem management and application Support.
Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across ..
Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe
Group Medical Insurance Scheme
Long Service Awards
Optical Benefit
Gym/Sports Benefit
Long Service Rewards (Bonus Annual Leaves + Cash Incentives in USD)
Manager Customer Experience Design - Digital - for Airline in GCC
Full-time
Full-time
Manager
Kowloon, Hong Kong Island
Customer Service
5 months ago
Apt Resources is currently seeking a talented and experienced Manager Customer Experience Design - Digital to join the team of one of their esteemed c..
Apt Resources is currently seeking a talented and experienced Manager Customer Experience Design - Digital to join the team of one of their esteemed clients in the airline industry in the GCC region. As the Senior Manager of Customer Experience Design - Digital, you will lead and manage the Customer Experience Design-Digital team. Your responsibilities include designing, implementing, and optimizing the digital experience for customers across various touchpoints. You will identify opportunities and manage the development of digital solutions throughout the customer journey roadmap. Additionally, you will research and implement digital products and services that align with the brand values, providing a more personalized and integrated digital customer journey. You will oversee the entire lifecycle of innovation strategy from concept to development and integration into everyday business operations. By leveraging innovative thinking and market analysis, you will ensure that every application feature delivery surpasses competitors.
Responsibilities:
Operational:
Develop and direct research-based design efforts aimed at continuous improvement of current products and services, generating new experience concepts across all areas of the customer journey. Convey these concepts to the IT & Digital team as technical specifications, design, and business/scope requirements.
Assess and optimize the performance of new and existing features through active user research and performance metrics, including competitor analysis and design workshops.
Manage a project-centric core team, including product/project specialists, providing leadership, guidance, and support to ensure high-quality application delivery that meets business requirements.
Ensure consistency and quality of standards and processes across the team throughout the software development lifecycle.
Collaborate with other managers from various business departments to effectively manage cross-project dependencies, identifying risks, issues, and technical challenges.
Build and maintain relationships with internal and external IT, UX/UI designers to ensure timely delivery of product enhancements and stakeholder satisfaction.
Collaborate with the IT & Digital team on the overall digital product roadmap, priorities, objectives, and expected impact of new features, documenting and prioritizing digital product features and user feedback.
Implement continuous improvement plans to maintain a commitment to enhancing the digital customer experience.
Work with the Head of Department to define the strategic direction for digital customer experience projects, recommending and discussing innovations and tactics to promote business revenue and product portfolio, including e-commerce packages and other value-added components.
Stay informed about customer profiles, market trends, and operational changes to drive service improvement through collaboration with BI and other stakeholders.
Develop budget proposals for digital customer experience projects to present to the Head of Department.
Minimum of 8 years of job-related experience.
Bachelor's Degree or equivalent.
Proven experience in managing enterprise-level projects.
Previous experience managing and implementing major projects across airline digital customer touchpoints.
Extensive knowledge of software development methodologies, tools, frameworks, and technologies.
Qualification in Computer Science, Information Technology, or related field.
Practical knowledge of project management tools.
Preferred:
Proven experience in software development and management, with experience in managing software development teams.
Wati is a growing Saas platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communicat..
Wati is a growing Saas platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp.
Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Southeast Asia. Trusted by 8000+ customers across 100+ countries, we are a rapidly expanding team filled with talented people from around the globe.
We are growing fast, and are now looking for a Senior Program Manager - Retention to drive programs that will enhance user engagement, satisfaction, and retention through strategic product initiatives. We are looking for an analytical and creative self-starter who excels at zeroing in on key problems and swiftly developing effective solutions.
In this role, you will work closely with cross-functional teams to implement and optimize retention strategies that leverage our product’s capabilities. Your goal will be to ensure that our customers achieve their desired outcomes and continue to see value in our product, driving long-term growth for the company.
This will be an opportunity for you to impact the experience of thousands of small businesses who use our product on a daily basis, and be a key part of this high growth journey.
In this role, you will report to our Head of Product, and work cross-functionally across the organisation.
What you will do:
Retention Strategy Development:
Develop and implement a comprehensive product-led retention strategy aligned with the company’s business goals.
Identify key retention metrics and set targets to measure the success of retention initiatives.
Data-Driven Insights:
Analyze user behavior data to identify trends, pain points, and opportunities for improving retention.
Utilize limited data points to delve deeply and formulate hypotheses on potential problems.
Product Optimization:
Collaborate with product management and UX/UI teams to enhance product features that drive user engagement and retention.
Use data and customer feedback to highlight high ROI improvements to the product team.
Customer Onboarding and Engagement:
Work closely with our customer onboarding and success teams to identify process gaps and implement rapid improvements.
Drive both short-term operational enhancements and long-term scalable solutions to address these issues.
Cross-Functional Collaboration:
Work closely with engineering, marketing, sales, and customer success teams to ensure alignment and effective execution of retention strategies.
Lead cross-functional initiatives aimed at improving the overall user experience and retention.
Reporting and Metrics:
Define and track key performance indicators (KPIs) related to customer retention and product usage.
Provide regular updates and detailed reports to senior leadership on the progress and impact of retention initiatives.
Minimum of 6 years of experience in program management, product management, customer success, data analytics or a related field, with a focus on retention strategies in a tech environment. Experience in SaaS is a plus.
Bachelor’s degree in Business, Marketing, Computer Science, or a related field. Master’s degree is a plus.
Strong analytical skills with experience in data analysis, A/B testing, and metrics tracking.
An eye for improving customer experience, whether in product or process, an ability to deploy user-centric programs and measure impact.
Familiarity with CRM systems, analytics tools (e.g., Google Analytics, Mixpanel, Amplitude), and basic understanding of software development processes.
Excellent verbal and written communication skills, with the ability to effectively collaborate with cross-functional teams and manage stakeholders.
Proven leadership skills with the ability to mentor team members and drive cross-functional initiatives.
Ability to thrive in a fast-paced, dynamic startup environment and manage multiple priorities effectively.
Senior Manager Customer Experience Design - for Airlines in GCC
Full-time
Full-time
Manager
Kowloon, Hong Kong Island
Customer Service
5 months ago
Apt Resources is currently seeking a highly skilled and experienced Senior Manager Customer Experience Design to join the team of one of their esteeme..
Apt Resources is currently seeking a highly skilled and experienced Senior Manager Customer Experience Design to join the team of one of their esteemed clients in the airlines industry in the GCC region. As a Senior Manager of Customer Experience Design, you will play a crucial role in transforming the airline’s vision into actionable product and service concepts for both onboard and ground/lounge areas. Your work will involve researching and creating products and services that embody the airline's brand values, providing a more personalized and integrated customer journey. Additionally, you will implement continuous improvement plans to ensure an ongoing commitment to enhancing the customer experience.
Responsibilities
Strategic:
Translate the brand vision into service concepts, developing signature service initiatives to maintain the airline's position as a leading global aviation brand.
Lead research-based design efforts aimed at continuous improvement of current products and services, while generating new experience concepts across all customer journey touchpoints, including ground, lounges, and onboard.
Champion excellence in customer experience across all product and service offerings.
Work with operations teams to establish engagement standards that maintain the experience proposition while adapting to different standards for operational efficiency.
Define and develop customer-facing products for each cabin class, ensuring service concepts and standards align with guest demographics and profiles.
Use business intelligence and other stakeholder input to stay informed about customer profiles, market trends, and operational changes to drive service improvements.
Contribute to the development of the airline's digital experience across the customer journey, ensuring a cohesive and impactful user experience that delivers commercial benefits.
Act as the custodian for the end-to-end customer journey.
Operational:
Translate new service concepts into operational processes, considering factors such as aircraft type and lounge environments.
Develop and lead the implementation of service standards, procedures, and processes.
Foster collaboration between operational departments to ensure aligned service standards are consistently delivered.
Plan and implement medium to long-term service initiatives, ensuring all operational teams are aligned and customer satisfaction is monitored for brand impact.
Oversee cabin crew complement, market trends, F&B, hotel trends, and airline benchmarking to achieve best-in-class status.
Create information for customer service teams to understand and embrace the airline's product and service concepts, enhancing their ability to promote these offerings.
Analyze CRM data to scientifically and intuitively meet customer expectations.
Set and implement KPIs to drive continuous improvement through methods such as mystery shopping and customer feedback.
Ensure products and services align with brand values and maintain high standards.
Nurture a customer-centric design team, fostering design-led thinking through brainstorming sessions, design reviews, and workshops.
Ensure synergies between inflight and ground services by managing relevant stakeholders and resolving challenges.
Translate product and service strategy into development, creating design briefs and project plans for internal and external use.
Anticipate development requirements and inform relevant business areas to ensure timely delivery.
Champion commercial and fiscal responsibility in decision-making processes.
Develop brand partnerships to offer bespoke experiences for customers.
Identify cost management opportunities through continuous monitoring of products and services.
Document projects consistently as a key management tool, providing status updates to management and other stakeholders, and highlighting any associated risks.
Minimum Bachelor’s Degree or equivalent.
Over 10 years of experience in translating brand vision into tangible and implementable product and service concepts at a major international airline.
Proven experience in Customer Experience Design at a major international airline.
Advanced understanding of hospitality processes, procedures, and standards.
Advanced understanding of F&B and onboard services.
Experience developing inspirational, elegant, and successful products for airlines, hotels, or other hospitality companies.
Advanced understanding of customer experience and customer journeys.
Excellent ability to communicate and translate vision into concepts and contexts.
Senior Manager Catering Operations - for Airlines in GCC
Full-time
Full-time
Manager
Cathay City, Hong Kong Island
Art / Design / Entertainment
5 months ago
Apt Resources is currently seeking a highly experienced Senior Manager Catering Operations to join the team of their client in the Airlines industry b..
Apt Resources is currently seeking a highly experienced Senior Manager Catering Operations to join the team of their client in the Airlines industry based in the GCC (Gulf Cooperation Council) region. As the Senior Manager of Catering Operations, you will be responsible for the 24/7 planning and execution of all aspects of their global catering services. This role requires collaboration across the organization to ensure timely and accurate delivery of on-board services, including catering, bars, and dry stores for all flights. You will lead, manage, and develop supplier relationships and internal teams to uphold the highest standards of compliance and safety.
Responsibilities:
Strategic:
Develop and implement a strategic plan that coordinates delivery activities between the Equipment Team, catering suppliers, worldwide airports, and the DOH hub during normal and disrupted operations.
Provide strategic direction for performance management of all service providers to ensure high-quality service delivery at the lowest cost.
Create and lead a strategic plan to enhance efficiency in delivering equipment items, ensuring optimal value for the airline.
Develop and lead the environmental agenda for catering services.
Operational:
Evaluate and recommend in-sourcing and outsourcing opportunities to ensure optimal value from all delivery activities.
Oversee daily operational aspects of catering services, making timely decisions to ensure 24/7 catering delivery while maintaining safety and operational integrity.
Resolve conflicts between operational parties, including senior-level external suppliers, to maintain operational integrity.
Develop and maintain relationships with all suppliers, working closely with the global airport management team as part of the turnaround process at airports worldwide.
Lead business continuity and operational contingency planning to maintain operations during disruptions and represent catering services on corporate safety boards and in security/safety reviews.
Manage the daily catering budget, which constitutes 90+% of DOC.
Develop improved logistics and supply strategies to reduce cost and complexity.
Provide catering input for new aircraft development and long-term corporate planning.
Make time-sensitive operational decisions that directly impact costs, ensuring safety and operational integrity while adhering to corporate governance.
Drive reductions in weight and waste expenditure.
Bachelor's degree or equivalent.
10+ years of experience in planning and delivering global catering services operations.
Experience in an operational role within large, multicultural teams, preferably within airlines or airline catering.
Knowledge of global catering operations and suppliers.
Strong ability to delegate work, set clear directions, and manage workflows.
Senior Manager Design & Branding - for Airlines in GCC
Full-time
Full-time
Manager
Cathay City, Hong Kong Island
Art / Design / Entertainment
5 months ago
Apt Resources is currently seeking a highly skilled and experienced Senior Manager Design & Branding to join the team of one of their esteemed cli..
Apt Resources is currently seeking a highly skilled and experienced Senior Manager Design & Branding to join the team of one of their esteemed clients in the airlines industry in the GCC region. As a Senior Manager of Design & Branding, you will be responsible for translating business needs and briefs into compelling creative solutions. You will lead teams of design and equipment managers and specialists, providing creative and strategic direction, and budget recommendations, and overseeing functional areas including PDD; Onboard & Lounges, and Aircraft Interiors. Your role includes ensuring the timely, budget-conscious, and high-quality delivery of products and experiences. Additionally, you will communicate the company’s creative vision to the design team, equipment team, and stakeholders, supervise the entire design process, and make crucial technical decisions. You'll manage timelines, and budgets, and maintain relationships with suppliers and other stakeholders. As an expert communicator, you will keep the team informed and ensure they have the necessary resources and knowledge to succeed.
Responsibilities
Strategic:
Define a comprehensive design strategy and vision for product definition, encompassing creative design, branding, industrial and product design, environmental and structural design for areas such as Onboard & Lounges, and Aircraft Interiors.
Guide the team in developing effective ideas into detailed drawings and actual design solutions.
Strengthen the brand through product quality, design aesthetics, strategic partnerships, and inflight and lounge product propositions.
Determine the most productive tender and product sourcing approaches, aligning with desired product quality, deadlines, and budget allocations.
Operational:
Extend the scope to special projects for other subsidiaries and divisions, including Marketing, Charter Flight, and Corporate Communication, ensuring brand alignment and event synergy.
Collaborate with leading airline businesses to benchmark and understand technology, production methods, techniques, and effective solutions.
Conduct thorough product cost analysis to build compelling business cases for budget allocations, ensuring value for money.
Plan tenders strategically for customer-facing items, strengthen brand partnerships, and achieve the best value and design solutions for the airline.
Identify innovation opportunities, such as new product ranges, markets, and industry developments, to advance departmental propositions.
Develop effective internal processes to consistently meet tender timelines and achieve fruitful results from evaluations.
Define additional contractual advantages, such as brand exclusivity and design ownership, that serve the airline’s best interests.
Establish specific product sourcing definitions for the equipment team to follow.
Lead project management, defining comprehensive timelines for on-time project delivery, whether long-term or urgent.
Collaborate with stakeholders and suppliers to create smooth launch plans.
Bachelor's degree or equivalent.
10+ years of relevant experience.
Qualifications in a design-related field such as Industrial, Graphics, or Interiors.
Experience leading a design and development team in an interactive medium, such as graphic and element design with large production capabilities.
Experience in various aspects of production and equipment management.
Understanding of product and equipment development, production methodologies, and project management within the airline industry or a similar field.
Experience in product development design phases, including scripting product development phases, is advantageous.
FundPark is a fintech platform specialising in financing solutions for e-Commerce SME businesses. We believe that they are the backbone of the economy..
FundPark is a fintech platform specialising in financing solutions for e-Commerce SME businesses. We believe that they are the backbone of the economy as they drive innovation and competition, create jobs, and contribute to economic growth. Unfortunately, traditional financial institutions often fail to serve their unique needs, leaving them without access to the working capital they need to grow and succeed.
At FundPark, we're here to change that. Powered by our proprietary credit model, cutting-edge technology, and real-time data, we provide efficient, effective, and flexible funding solutions specifically designed for e-Commerce SMEs to grow their businesses and take advantage of new opportunities as they arise. Our loan disbursement has already crossed $2 billion, helping over 18,000 e-Commerce SMEs to grow since inception.
About the role
We are looking for a diligent and proactive Senior Manager – Credit Underwriting to join us as part of the winning team in an exciting journey. This role reports to the Chief Credit Officer and assist in leading a team of credit underwriters to conduct credit analysis and underwriting on new potential clients and regular review of existing clients.
What you need to do
Lead a team of credit underwriters to conduct credit analysis and underwriting on new potential clients and regular review of existing clients with minimal supervision and ensure timely reporting of related credit information and reports of subordinates;
Formulate and review risk framework, credit policy, risk model, scorecard, development and enhancement of adequate credit underwriting procedures;
Assist in conducting portfolio risk management and ensure effective risk monitoring and special assets management, including early warning mechanisms, contingency and debt collection plans;
Conduct fraud prevention measurements to ensure the underlying assets of the Trade Finance Projects are of good credit quality;
Facilitating project development and data analysis by collaborating with various departments;
Assist in implementing automation of credit underwriting procedures;
Perform other ad-hoc tasks and assist in daily operations.
University degree or high diploma in Finance, Accounting, Banking, Risk Management or related discipline;
At least 5 years of experience in credit analysis earned from banking or finance sector;
Knowledge of Trade Finance with experience in the e-Commerce industry will be an advantage
A team player with strong interpersonal and relationship-building skills with internal and external business partners;
Self-motivated, proactive and results-oriented;
Able to work in a fast-paced start-up environment, with multi-tasking and keen to details;
Being creative and tech-savvy on new product and procedure development and innovative solutions, can think outside the box for better solutions;
Fluent in both spoken and written English and Chinese (Cantonese and Mandarin a plus).
Why FundPark
Collaborate with a cohesive group of young entrepreneurs working towards peak performance
Led and inspired by a team of experienced and visionary industry leaders
An exclusive opportunity to be our part owner and share in the Company’s growth and success through participating in our Employee Stock Option Plan
Join us at this exciting scale-up stage for ample development and career growth opportunities
Dental insurance, Medical insurance, Five-day work week
Our client, a global leader in media packaging manufacturing with a growing presence in the medical packaging manufacturing sector, is seeking a highl..
Our client, a global leader in media packaging manufacturing with a growing presence in the medical packaging manufacturing sector, is seeking a highly experienced Senior Production Manager to oversee the link between product design in Hong Kong and production in their factories located in Canada and Poland. The ideal candidate will have a proven track record of managing production across multiple plants and a deep understanding of the manufacturing industry, particularly in plastic injection molding.
This is a newly created position that focuses on management responsibilities, but requires a strong technical background in manufacturing. Our client offers a competitive salary, 13th-month pay, discretionary bonuses, and relocation support to Hong Kong for the successful candidate and their family. This is an exciting opportunity to work with a global company that supplies products to major clients in the media and healthcare packaging industries, with a strong presence in Hong Kong, the Canada, and Europe.
Key Responsibilities:
Serve as the key liaison between the product design team in Hong Kong and the production teams in Canada and Poland
Ensure seamless communication and coordination across different locations to optimize production processes
Implement strategies to improve efficiency and productivity in the manufacturing plants
Collaborate with top management to align production goals with overall business objectives
Communicate with customers and maintain strong relationships
Stay up-to-date with the latest industry trends and technologies in both media packaging and medical manufacturing
Requirements:
Degree in mechanical engineering, production engineering, production management, or equivalent
Minimum 10 years of solid experience in managing manufacturing operations, preferably in plastics injection (excluding the toy industry)
Experience in injection molding processes and knowledge of plastic materials (preferred)
Knowledge of industrial automation systems (preferred)
Proven ability to manage production across multiple plants and coordinate with design teams
Excellent communication skills in English and Chinese
Willingness to be based in Hong Kong and travel to production facilities in Canada and Poland every few months
If you are a highly motivated individual with a passion for manufacturing excellence and the ability to effectively manage cross-functional teams across multiple locations, we encourage you to apply for this challenging and rewarding position.
Our client offers a competitive salary,
13th-month pay,
discretionary bonuses,
and relocation support to Hong Kong for the successful candidate and their family.
The RoleAs our Operations Manager, you will be the person who reads the statistics, analyses, identifies pain points or improvements, and brianstorm s..
The Role
As our Operations Manager, you will be the person who reads the statistics, analyses, identifies pain points or improvements, and brianstorm strategic solutions to improve existing products or business processes. You will work with the Product, Engineering, Analytics, Marketing and customer-facing teams to operate and meaningfully improve key practices. The key focus is on bringing insights to different teams for user growth, user conversion and improving the overall customer experience.
You will be showing the ability to showcase excellent leadership, problem solving in ambiguity, project and process management, and communication skills across cross-functional stakeholders. You would also show the ability to influence business decisions through quantitative and qualitative analysis that continually drive optimization of product, processes, and user experience.
Responsibilities
Strategic planning: Identify issues or gaps, analyze and come up with creative ideas to address issues.
Data-driven: Develop critical insights by analyzing datasets, connecting the dots, and to unlock opportunities for improvement to achieve business goals.
Coordination: Design and launch large cross-functional processes and coordinate across stakeholders as needed to ensure the right resourcing, execution and communications are in place to deliver meaningful results.
Operation: Design effective process, research for effective operational tools and be the one to execute daily operation tasks. Manages all day-to-day activities associated with the overall success and growth of assigned programs.
Cost-effective: Plan a reasonable budget for any operation related spendings and always seek for better solutions which fit the company’s best interests.
Evaluate: Form a continuous improvement cycle to further iterate the strategy and move closer to the business goals.
Assistant Project Manager| New Headcount | Free Shuttle | Fast Growing Business
Full-time
Full-time
Manager
New Territories, Tai Po
Business Management / Project / Planning
6 months ago
Lead the team to participate in the ITF project and post-ITF project on novel traditional Chinese Medicines development. Participate in searching lit..
Lead the team to participate in the ITF project and post-ITF project on novel traditional Chinese Medicines development.
Participate in searching literature, sourcing for new equipment and writing proposals for funding.
Perform experiments in the development process with various proposed formulation techniques.
Perform formulation characterization such as moisture content, particle size analysis, microscopic observation, content assay and dissolution experiment.
Responsible for the operation and maintenance of R&D machinery, equipment and analytical instruments in the laboratory.
Bachelor, Master or above in Chinese Medicines, Chemistry, Pharmacy, Pharmacology, Biochemistry, Biomedical Science, Material Science, Food and Nutritional Science, Chemical Engineering or relevant discipline.
Experience in leading a group of research staff to execute research projects. Experience in TCM research is highly preferred.
Good background in cell assay and animal test for the post-ITF project development.
Background knowledge in the treatment method of traditional Chinese Medicines is a plus.
Possess a can-do attitude, positive mind-set, team spirit and strong problem solving skills.
A Career opportunity with the market leader in health product sector.
Casual wear everyday to enjoy your work.
Fun working culture with challenges to learn and grow together
Rapid growth opportunities for strong performers
Attractive staff purchase discount to experience our quality products.
Surprisingly convenient transportation from various locations.
Lunch meal at an exclusive discount.
Different special leave: Vacation leave, birthday leave..................And more!!!
About Charlotte Tilbury BeautyFounded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has rev..
About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.
Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.
Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.
About the role Ever since, we have expanded rapidly across the APAC region in Hong Kong, Macau, China, Singapore, Thailand, Cambodia, India, and South Korea and continue to have very ambitious growth plans in new markets for 2023 and beyond.
The Logistics / Inventory Manager APAC is the subject matter expert on the regional inventory management with 3PL service provider and will be able to provide a short and long-term view of the stock position to all teams so that they are aware of products at risk, delays in stock deliveries, when new products are landing, and any items that are over-stocked. Key priorities will be to ensure best availability in both regional warehouse in Hong Kong and cross border warehouses in China, flexing the stock holding strategy based on the latest market intelligence and demand forecasts.
We are looking for someone with experience in managing stock across multiple warehouses and who understands the complexities of a global supply chain. This person must also be an excellent communicator and relationship builder internally and externally, who is willing to roll up their sleeves and get stuck into operational detail, but can also work strategically to overcome long-term challenges in a fast-growing business.
As a Logistics / Inventory Manager you will
Oversea inventory level across the APAC region to ensure optimal stock levels at different warehouse locations.
Implement inventory control process with global team and 3PLs, including cycle counting, stock reconciliation, and audits.
Monitor KPI metrics and implement improvement with 3PLs as needed.
As a primary point of contact to 3PLs to build and maintain effective business relationship and focal point for co-packing projects.
Track and monitor warehouse operations end-to-end, work closely with internal supply chain functions team and 3PLs to ensure timely and accurate delivery of goods while maintaining SLA.
Lead and take initiative with 3PL for SOPs maintenance and remediation process to meet agreed SLA and deadline.
Coordinate with planning team to ensure stock movement forecast to be factored in our 3PLPs to resource plan and execute our requirements on time and to budget.
Utilise technology and software tools to streamline the inventory management process with regional insight and process guideline with Global Inventory team.
Analyze data to identify trends, issues, and opportunities for improvement.
Prepare and present regular reports on inventory performance to senior management.
Validate and ensure accurate the monthly 3PL billing according to the contractual agreement and accrual with finance.
Manage Regional Inventory team, guide and discover innovative methods to ensure continual improvements on inventory accuracy.
Foster a culture of continuous improvement and innovation within the team.
Work closely with Senior Supply Chain Manager to align inventory strategies with broader supply chain goals.
Who you will work with
Reporting into the Supply Chain Director APAC
Supporting the APAC Commercial function as the regional stock SME
About you
A strong educational background
4+ years of experience in a similar multi-site inventory management role
Experience working with logistics providers and able to demonstrate experience in driving operational performance improvement.
Able to demonstrate real examples of taking ownership of projects/improvements right through to the end result.
Showing outstanding attention to detail, identifying, and addressing anomalies quickly
Understanding and commercial awareness of the total supply chain including supply and demand planning.
Experience with an ERP, WMS and POS system is a must, someone IT savvy who is able to bring experience of improved information sharing.
Strong Team player, an entrepreneurial flair, real commerciality, and great relationship building abilities!
Charlotte Tilbury is a fast-paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global #dreaamteam are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated.
FundPark is a fintech platform specialising in financing solutions for e-Commerce SME businesses. We believe that they are the backbone of the economy..
FundPark is a fintech platform specialising in financing solutions for e-Commerce SME businesses. We believe that they are the backbone of the economy as they drive innovation and competition, create jobs, and contribute to economic growth. Unfortunately, traditional financial institutions often fail to serve their unique needs, leaving them without access to the working capital they need to grow and succeed.
At FundPark, we're here to change that. Powered by our proprietary credit model, cutting-edge technology, and real-time data, we provide efficient, effective, and flexible funding solutions specifically designed for e-Commerce SMEs to grow their businesses and take advantage of new opportunities as they arise. Our loan disbursement has already crossed $2 billion, helping over 18,000 e-Commerce SMEs to grow since inception.
About the role
It’s an interesting time for you to join FundPark! We are looking for a highly motivated and enthusiastic individual for the IT Manager role. You’ll play a crucial role in an agile project management environment to drive digitization transformation initiatives across different technologies and applications to improve our customers' journey. This is a fantastic opportunity for anyone who wants to push your boundaries and be part of the team to create the next-generation FinTech business.
What you need to do
Lead the team on works/projects, overseeing progress towards goals, and coaching team members as needed.
Enforcement of project discipline, monitoring of project quality, prioritization of project requests and reporting of project status
Participate in all phases of the SDLC and carry out professional coding on business logic, data modelling and API development
Actively support a quality automatic testing solution for various environments
Assure product quality in terms of functionality, performance, and usability
Follow best practices, maintain and support the application services with high stability to sustain business operations
Degree in Computer Science or related disciplines
Ideally 5+ years of experience in commercial software development
Strong command of Python and familiar with Django frameworks
Experience with SQL and relational database / REST APIs / SaaS platform and authentication is an advantage
Experience with source control like Git, or GitLab
Familiar with Mac OS, Linux
Why FundPark
Collaborate with a cohesive group of young entrepreneurs working towards peak performance
Led and inspired by a team of experienced and visionary industry leaders
An exclusive opportunity to be our part owner and share in the Company’s growth and success through participating in our Employee Stock Option Plan
Join us at this exciting scale-up stage for ample development and career growth opportunities
Dental insurance, Medical insurance, Five-day work week
Develop and implement quality control processes and procedures to ensure compliance with industry standards and regulations in the pharmaceutical and..
Develop and implement quality control processes and procedures to ensure compliance with industry standards and regulations in the pharmaceutical and food sectors.
Providing guidance, training, and mentorship to ensure the highest level of performance and productivity.
Conduct thorough quality inspections and tests on raw materials, intermediates, and finished products to ensure compliance with specifications and standards.
Oversee and manage the documentation and record-keeping of quality control processes, including Batch Production Records, test results, reports, and certificates of analysis.
Devise and review GMP documents such as various material specifications, SOPs, training materials.
Involve in various validation activities, equipment calibration activities and product stability studies.
Manage Quality Management System Implementation such OOS investigation, Risk Assessment, Deviation & Incident Investigation Management, Product Quality Complaint & CAPA etc.
Manage a team of 30 pax, provide clear direction, set performance expectations, continuous improvement. Ensure all QC resources are fully utilized in an effective way.
Degree holder in Chinese Medicines, Microbiology, Biochemistry, Pharmaceutical Studies or related disciplines
At least 10 years’ experience with minimum 5 years' managerial experiences
Proficiency in implementing Quality Management Systems
Open to non-pharmaceutical and food background candidates
Excellent leadership, communication skills and people management skills
Proficient in both English and Cantonese
A stimulating career opportunity with the market leader
Work comfortably and confidently in our fun and welcoming environment with a casual attire
Convenient free shuttles from multiple locations
Fast track your career with our performance-based growth opportunities
Performance-based bonuses offered at our discretion
Comprehensive medical coverage available from day one under our company's medical insurance
About the RoleWe’re now looking for a charismatic Bar Manager to join The Optimist, our iconic, Barcelona-inspired Northern Spanish grill on Henness..
About the Role
We’re now looking for a charismatic Bar Manager to join The Optimist, our iconic, Barcelona-inspired Northern Spanish grill on Hennessy Road.
As a Bar Manager, you will be fully responsible for all aspects of running a high-volume, high quality bar operation. You will ensure that the team is well trained and motivated, and is consistently delivering an informed and friendly service experience. You will also take ownership of all back-of-house duties such as stock take, ordering and budget management.
Fast-track your career progression, join an internationally diverse work environment, and be a champion of exceptional guest experience.
Duties & Responsibilities
Ensure the smooth operation of the bar at all times
Train the team in all aspects of service
Be the face of the operations
Deal with any issues that may arise
Organise staff rosters
Order, monitor and maintain stock
Achieve agreed budget by controlling costs and wastage
A minimum of 2 years experience as a Bar Manager
Possess a passion for cocktail making
Strong management skills with a positive mindset and friendly image
Understanding in MS Office
Enthusiastic when serving guests
Excellent communication, interpersonal, and leadership skills
Self-organised and detail-oriented with a strong sense of responsibility
Good business sense and operational, administrative, and social skills
Passion, determination, and commitment for success in the F&B industry
Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity
Two days off a week
50% discount at all our restaurants
Monthly incentive bonus – the teams make our venues successful and are rewarded in line with its performance!
Our client a Information Technology company is looking to hire Workplace Support ManagerJob Responsibilities: Act as the dedicated single point of con..
Our client a Information Technology company is looking to hire Workplace Support Manager
Job Responsibilities:
Act as the dedicated single point of contact on Workplace Support services;
Monitor and ensure timeliness, quality, and overall effectiveness on service performance on Service Desk and Workplace Support services;
Review special Service Request that warrant special attention or require further follow-up, if any;
Review and allocate manpower/ resources at field level;
Provide analysis on service efficiency and effectiveness and recommends areas for improvement;
Organize regular meeting for services performance review;
Formulate the due diligence, transition, implementation and risk mitigation plan;
Formulate and continuously improve escalation procedure to facilitate complex problem resolution;
Coordinate service support resources when specific skills are needed;
Deliver on demand incident reports, monthly SLRs report, incident performance trend analysis reports and fault pattern analysis reports as well as conduct weekly review meeting and monthly service review meetings with the Employer;
Ensure premium services quality and immediate problem resolution; and
Manage ongoing operations and support issue.
Bachelor degree of a relevant discipline and at least 10 years of IT working experience, with at least 5 years in workplace support operations and minimum 3 years in a supervisory or managerial role
ITIL certified
Proven experience in infrastructure technology management
Proficiencies in project management and technical knowledge
A continuous learner that stays abreast with industry knowledge and technology
An advanced degree in a relevant field is a plus
Relevant certifications, such as CCNP, AWS Certified Cloud Practitioner, or CompTIA Project+, are a plus
What the job does:We are looking for a self-driven, passionate superstar to join Team Tilbury as our Assistant Visual Merchandising Manager. You wil..
What the job does:
We are looking for a self-driven, passionate superstar to join Team Tilbury as our Assistant Visual Merchandising Manager. You will be involved in all aspects of visual merchandising and project manage – from design to approvals to suppliers’ recruitment to technical drawings development to production and installation. You will be part of a growing Store Design and VM team responsible for all Hong Kong and Macau and Travel Retail. You will thrive on the challenge of a fast-paced environment, and you will be able to use your previous visual merchandising or any similar project experience as a either in house or at an advertising agency to make great effect in our team. In your role, you will report to our Store Design and Visual Merchandising Manager and work cross functionally within local team and the Global teams.
Key Responsibility
Report to line Manager, the caliber manages the conception and implementation of the global Charlotte Tilbury strategy as we grow in Asia.
Consolidate all market VM calendar, attend regular meetings with global team, marketing, and commercial teams to get campaigns strategies and directions on budget, product launches & promotions.
Support the SDVM Manager in preparing & launching new campaign, including in-store display ordering, videos, visuals, animation, planogram for HKMO and TR stores.
In-charge of planogram updates for all store in line with global VM guideline, follow up through artwork, production, and quality check.
Assist in design and production of animation roll out including pop up stores, window, outposts.
Create plate artwork to fulfil individual market product assortments and launch dates.
Follow up on HKMO specific content assets: Asian models in visuals & videos.
Control quality and follow through the in-store and windows projects. Coordinate with relevant parties including but not limited to contractors and consultants to ensure the quality of local productions comply with global standard. Attend on-site meetings and installation.
Create Store opening VM Guidelines for new stores alongside the retail and SD team.
Conduct regular store visit to maintain store excellence
Deliver VM training to retail team related to VM standard to ensure a compelling customer experience.
Assist SDVM Manager on budgeting and forecasting. Raise Pos, follow up on invoices and control expenditure of any orders placed for individual projects.
Be alert of market trends and best practices. Provide research to the team and global.
Some attributes we are looking for
Degree holder in art and design discipline with minimum 5 years working hands-on experience gained in the fields of visual merchandising/ retail design industry/ product design/event or pop-up design/ graphic design or a combination of above. Previous work experience in cosmetics industry will be a plus.
Experience with a range of design packages; preferably with knowledge of Adobe Suite, Sketch up, AutoCad and other design softwares.
Ability to work well in a team environment and contribute ideas whilst being self-motivated and able to work independently.
Be Positive, flexible and extremely well organised, have the skills and personality to thrive in a rapid environment and meet challenging deadlines. Also will be able to respond quickly and effectively to changing priorities.
High attention to detail and project management. Must be able to manage multiple projects simultaneously with short and long lead times to meet deadlines. Ability to juggle different pressing priorities with ease.
Experience working with vendors and understanding of fabrication and production processes.
Ability to balance design, with operational needs and budget objectives resulting in exceptional designs and an improved customer experience.
Understand the importance of aesthetic quality, detail and the perfect choice of colours, materials, concepts and brand identity.
Strong interpersonal skills with ability to work across different teams at multiple levels.
Proficient in spoken English and Chinese (Mandarin and Cantonese).
Pirata Group is one of Hong Kong’s most dynamic, creative, and fastest-growing F&B groups. We pride ourselves in having an international workforce with an open, honest, transparent, and collaborative workplace focused on teamwork and guest experience.
About the Role