Pirata Group is one of Hong Kong’s most dynamic, creative, and fastest-growing F&B groups. We pride ourselves in having an international workforce with an open, honest, transparent, and collaborative workplace focused on teamwork and guest experience.

We’re now looking for a talented Communications Manager to join our team.

Open to candidates from both the brand and agency sectors, this is an exciting opportunity for an ambitious candidate to orchestrate PR in-house, working closely with high-performing Marketing & Communications colleagues on executing marketing solutions and 360-degree campaigns. 

Responsibilities

• Group PR Strategy
  Plan and deliver effective communications at the Group level, with activities including active pitching for thought leadership opportunities, media interviews, press events, and awards
• Group PR Calendar
  Take ownership of the PR calendar at the Group and Outlet level and execute with correct timing and tactics
• International & Local Media Engagement
  Create and deliver on strategy for international and local media engagement in business, lifestyle, design; and trade journals for hospitality, human resources and other relevant verticals. Deliver on coverage KPI.
• Press Releases
  Write engaging, informative and actionable press releases
• Communication Materials
  Write, develop and edit communication materials including awards pitches, fact sheets and other literature
• Media Hosting & Outreach
  Active media and influencers (KOLs & KOCs) outreach in building and maintaining a robust hosting pipeline for all restaurants, facilitating communications at every level of organisation. Deliver on hosting KPI to help hit coverage KPI, in tandem with Press Office activities
• Events
  Participate in producing events
• Media Library Creation and Maintenance
  Work closely with General Managers and Chefs in building communications assets to effectively execute campaigns  
• Media and Social Listening
  Handle inbound media inquiries, evaluate opportunities, and monitor public and media opinion. Deploy crisis management as and when required.
• Third Party Content
  Ensure accuracy of content on third party websites, including directories, chambers, aggregators, and booking platforms
• Reports & Administration
  Produce monthly reports and activity forecast, internal POs and other administrative tasks
• Collaboration & Teamwork
  Work with the Marketing & Communications team, and individual restaurant teams, in crafting marketing solutions, including overall campaign planning and execution
• Vendor Management
  Manage vendors and suppliers

• University degree, preferably with a major in communications, journalism, humanities, or related disciplines
• 6-8 years of solid communications and media relations experience in F&B, hospitality, travel, retail, or other, related consumer industries
• Excellent command of written and spoken English and Chinese. Fluency in Putonghua is an advantage
• Strong communication, writing, and editing skills
• Multi-tasking under tight timelines, good at problem-solving and attentive to details, resourceful
• Independent, self-motivated and outgoing
• Strong team mindset

• 50% discount at Pirata's group restaurants

• Medical insurance
• Birthday gift certificate
• Referral bonus

Discover more about your next adventure: https://piratagroup.hk/our-story/

Pirata Group is a bold, forward-thinking and innovative collection of restaurants by the people, for the people. From humble beginnings in 2014, Pirata Group now operates 26 restaurants with one common philosophy: Unconditional Hospitality.

The Group portfolio includes Pirata, The Optimist, TokyoLima, Chaiwala, Pici, Honjo, TMK, The Pizza Project, Hugger Mugger, Pane e Latte, La Favorita, Tempo Tempo, Honjokko and Calle Ocho.

We’re now looking for a Social Media Marketing Executive to join our team.

This is an exciting, entry-level opportunity for an ambitious candidate to create content for, manage, and maintain restaurant accounts within an integrated marketing ecosystem. The successful candidate will dive into the nitty-gritty of social media’s role in orchestrating group-level campaigns, PR strategy, digital marketing, and guest relations and engagement. 

Supercharge your career with one of Hong Kong’s most visited, diversified & beloved restaurant groups.

RESPONSIBILITIES

Content Creation

• Create head-turning social-native campaigns toward hitting KPI’s on engagement and followers 
• Visit restaurants to take candid, authentic, in-the-moment photos and videos
• Edit media into engaging content for various platforms such as Instagram, Facebook, YouTube, LinkedIn, Xiaohongshu, etc.
• Write clear, engaging and on-brand copy
• Provide pre-, onsite, and post-production support for art directed campaign shoots
• Work with the PR & Communications team in aligning KOL activities and key messages
  
  

Guest Relations

• Answer comments, questions, and DMs
• Show the way to menus or to direct booking links
• Traffic guest feedback and complaints as and when needed

Social Media Library Creation and Maintenance

• Repurpose existing photos and videos into fresh content
• Scrape guest check-ins, thank guests for visiting, collect appropriate posts and images for reposting - with guest permission, recoloring as needed to match the feed
• Maintain social media folders with correctly labeled and attributed images, that match every brand

Guest Engagement

• Create regular contests, giveaways or collaborations to entertain guests and boost followers
• Coordinate with internal teams on mechanics, prize collection and other logistics

Campaigns

• Drill down group-wide campaigns, such as Halloween, Festive, etc. at the brand level
• Echo PR messages across our accounts in an accurate, actionable and timely manner
• Create ads for reservations, event registrations, and other projects, with a clear call to action
• Manage and monitor ads budgeting
• Support in product sourcing and vendor management

Reporting

• Create clear, actionable and timely reports - weekly and monthly
• Do market research through competitor analysis and trend reports to have clear benchmarks for future campaigns

• University degree, preferably with a major in communications, journalism, humanities or related disciplines
• Fresh graduates are welcome
• Ability to take beautiful images and videos using a phone
• Knowledge of design software such as Canva or Photoshop, for branded edits
• Ability to curate user-generated content
• Ability to write clear and concise copy in English. Traditional Chinese is an advantage
• Strong communication skills
• Multi-tasking under tight timelines, good at problem-solving and attentive to details, resourceful
• Independent and self-motivated
• Strong team mindset

• 50% discount at Pirata's group restaurants
• Medical insurance
• Birthday gift certificate
• Referral bonus

Discover more about your next adventure: https://piratagroup.hk/our-story/

Our client, a global leader in media packaging manufacturing with a growing presence in the medical packaging manufacturing sector, is seeking a highly experienced Senior Production Manager to oversee the link between product design in Hong Kong and production in their factories located in Canada and Poland. The ideal candidate will have a proven track record of managing production across multiple plants and a deep understanding of the manufacturing industry, particularly in plastic injection molding. 

This is a newly created position that focuses on management responsibilities, but requires a strong technical background in manufacturing. Our client offers a competitive salary, 13th-month pay, discretionary bonuses, and relocation support to Hong Kong for the successful candidate and their family. This is an exciting opportunity to work with a global company that supplies products to major clients in the media and healthcare packaging industries, with a strong presence in Hong Kong, the Canada, and Europe. 

Key Responsibilities: 

• Serve as the key liaison between the product design team in Hong Kong and the production teams in Canada and Poland 
• Ensure seamless communication and coordination across different locations to optimize production processes 
• Implement strategies to improve efficiency and productivity in the manufacturing plants 
• Collaborate with top management to align production goals with overall business objectives 
• Communicate with customers and maintain strong relationships 
• Stay up-to-date with the latest industry trends and technologies in both media packaging and medical manufacturing 

Requirements: 

• Degree in mechanical engineering, production engineering, production management, or equivalent 
• Minimum 10 years of solid experience in managing manufacturing operations, preferably in plastics injection (excluding the toy industry) 
• Experience in injection molding processes and knowledge of plastic materials (preferred) 
• Knowledge of industrial automation systems (preferred) 
• Proven ability to manage production across multiple plants and coordinate with design teams 
• Excellent communication skills in English and Chinese 
• Willingness to be based in Hong Kong and travel to production facilities in Canada and Poland every few months 

If you are a highly motivated individual with a passion for manufacturing excellence and the ability to effectively manage cross-functional teams across multiple locations, we encourage you to apply for this challenging and rewarding position. 

Our client offers a competitive salary,

13th-month pay,

discretionary bonuses,

and relocation support to Hong Kong for the successful candidate and their family.

Our client a multinational jewellery company is looking to hire Senior Operations Executive.

The Senior Operations Executive is crucial in ensuring operational efficiency, meeting project deadlines, and driving the overall success of the organization. This position plays a key role in representing High Jewellery and collaborating with IT business partners on diverse digitalization initiatives.

Additionally, the Senior Operations Executive provides essential support for day-to-day office, offers IT assistance to senior executives, and takes charge of staff-related training arrangements.

Responsibilities

Departmental IT Projects:

•  Identify and understand the requirements for departmental IT projects.
• Work closely with the IT business partner to ensure timely and satisfactory project delivery according to the agreed plan.

Training

• Lead a small team to manage the training process, workshop content creation
• Ensure the product knowledge is well delivered to the audience

Department Sales

• Manage the development strategies of High Jewellery and High-end business
• Maintain and recruit HNWI clients and analyse performance
• Collaborate with Retail, Marketing, CRM teams on brand events
• Stay updated with industry trends and react on High Jewellery development strategies
• Grow High Jewellery business in HK , China, Vietnam& Macau markets 

Department Production

• Coordinate and monitor the workflow of production, QC, inventory, launching of new products, customer orders, and repair items - will work very closely with Project Management and Product Planning team.
• Communicate and negotiate with factories and overseas suppliers.
• Review the regular month-end reports and assist in product replenishment and inventory control and handle the shipment (collaborate with Product Planning team).

• Master’s Degree holder in any discipline.
• Proficiency in Java or other related applications. 
• Experience in Luxury Retail Brand management, including Retail Merchandising, P&L management
• Minimum 3-5 years in sourcing and product development in Jewellery industry
• Experience in the luxury retail industry, with a focus on high-end jewelry
• Demonstrated experience in developing and implementing business strategy and action plans.
• Proven track record of achieving sales growth and managing client relationships, particularly with VIP clients.
• Experience in managing and developing a team, including coaching and mentoring. Proficiency in managing a budget and optimizing resources.
• Strong problem-solving skills
• 3-5 years' experience in Operations roles and work experience in retail management is an advantage.
• End to End experience in Jewellery Production
• Lead an experienced team of gemologists and diamonds associates on providing non-biased advice to individual and institutional investors on building and expanding their diamond investment portfolios

ABOUT HEX TRUST

Hex Trust is Asia’s leading provider of digital asset custody solutions for Banks & Financial Institutions, using leading-edge Blockchain technology. Led by innovators from the financial services industry, Hex Trust has built a proprietary platform that delivers a new way for financial institutions, asset managers, and corporations to safely and efficiently operate in the Blockchain ecosystem. Institutional adoption of digital assets and DeFi requires a fundamental shift in the way banks and financial institutions operate. Hex Trust is the link that connects the traditional financial world to the digital assets ecosystem.

DUTIES & RESPONSIBILITIES

• Proactively manage and coordinate the executive's calendar, schedules, appointments, and meetings.
• Arrange complex international travel itineraries and accommodations for the executive.
• Handle all incoming and outgoing communications and correspondence, including phone calls, emails, and letters.
• Prepare and distribute meeting agendas, presentations, and other documentation.
• Take minutes and provide follow-up on action items from meetings.
• Assist in preparing reports, financial data, and presentations.
• Manage expense reports and invoices.
• Coordinate and organize company events and functions.
• Handle confidential and sensitive information with integrity and discretion.

• Bachelor's degree in business administration, communications, or a related field.
• Minimum of 2 years of experience as an executive assistant or similar role.
• Excellent organizational and time management skills.
• Strong attention to detail and ability to multitask effectively.
• Exceptional written and verbal communication skills.
• Proficiency in Google Workspace (Gmail, Slides, Google Docs & Sheets etc.)
• Ability to handle sensitive and confidential information professionally.
• Excellent problem-solving and decision-making abilities.
• Strong interpersonal skills and ability to work well in a team.
• Flexible and adaptable to changing priorities and deadlines.

As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth that furthers your success and drives innovation, collaboration, and passion in the blockchain space.

At Hex Trust, we are proud of our R.A.P.I.D. culture:

• Respect and Inclusion
• Agile
• Passionate
• Indivisible
• Driven by integrity

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also:

• Competitive Salaries & Bonuses
• Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
• Flexible Work Arrangements
• Access to Corporate Discounts and exclusive Employer Perks
• Medical & Retirement Plans
• Professional Learning and Development Opportunities
• Elevate your work using cutting-edge technology
• Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
• Regular company & social events

Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

• Group Medical Insurance Scheme
• Long Service Awards
• Optical Benefit
• Gym/Sports Benefit
• Long Service Rewards (Bonus Annual Leaves + Cash Incentives in USD)
• Discretionary Bonus (T&C applies)

Job Responsibilities:

• Provide comprehensive administrative and secretarial support to senior management
• Manage calendar, schedule appointments and meetings, and coordinate travel arrangements
• Prepare and edit correspondence, reports, and presentations
• Handle incoming calls, emails, and other forms of communication
• Being the first point of contact for visitors coming to the office
• Operate and manage a full spectrum of office service/daily operations for the office
• Coordinate and organize internal and external meetings and events
• Assist in preparing and monitoring budgets and expenses
• Support office relocation and renovation project
• Handle the procurement of the operational needs of administration functions
• Liaise with relevant vendors, contractors, and other service providers
• Organize staff activities and company events
• Other ad hoc duties as requested

• Bachelor's degree in Business Administration or a related field
• Proven experience as an executive assistant or in a similar administrative role
• Excellent organizational and time management skills
• Strong written and verbal communication skills
• Proficient in Microsoft Office Suite
• Attention to detail and ability to multitask
• Professional and discreet with strong interpersonal skills
• Ability to work independently and handle confidential information
• Fluency in English, Cantonese, and Mandarin is preferred

• Private Health Insurance
• Pension Plan
• Performance Bonus
• Training & Development
• Paid Time Off

• Supervise junior hotline service staff in providing professional hotline service to the public and tenants 
• Manage a team of CS staff in China
• Plan and administer daily manpower arrangement and provide on-the-job training & coaching for service excellence 
• Prepare reports and present data analysis summary for service review to management levels
• Perform administrative and ad-hoc duties as assigned 
• Occasional travel to China is required

• Good negotiation, communication, interpersonal and organization skills with strong leadership and customer focus 
• Diploma holder or above, preferably in Business-related disciplines 
• Minimum 5 years of experience in customer service industry of which at least 1 year in supervisory or coaching role 
• Experience in tele-sales or with sales background is preferred
• Pro-active and creative personality
• Good command of written and spoken English and Chinese (including Putonghua) 
• Proficiency in MS applications (Power Point, Word, Excel and Chinese Word Processing) 
• Immediate availability is highly preferred

 We will offer you...

• A Career opportunity with the market leader in health product sector.
• Casual wear everyday to enjoy your work.
• Fun working culture with challenges to learn and grow together
• Career with the market leader in health product sector from Hong Kong
• Rapid growth opportunities for strong performers
• Attractive staff purchase discount to experience our quality products.

About fifty-five

Part of The Brandtech Group, fifty-five is a data consultancy helping brands collect, analyse and activate their data across paid, earned and owned channels to increase their marketing ROI and improve customer experience.

Headquartered in Paris with offices in London, New York City, Hong Kong, Taipei, Shenzhen, Shanghai and Singapore, the data company was named by Deloitte as one of the fastest-growing tech firms in Europe, thanks to its unique technology approach combining talent with software and service expertise. We’ve been working with brands to help them thrive in a multi-channel, digitized world since 2010, through the strategic use of data and marketing technologies, and the astute coordination of their partner ecosystems.

Expected Skills

You will actively participate in the development of fifty-five in the region by fostering awareness and thought leadership, communicating about its know-how, innovations and case studies externally.

As a member of the marketing team (including 6 in Paris, 1 in Hong Kong and 1 in the US), you will contribute to the development of our regional communication strategy, by creating strong communication axes translated into quality content and the organization of events allowing fifty-five to communicate effectively with its clients and prospects.

Your contributions can take the following forms (list not exhaustive):

• Assist the development of the marketing content strategy, through our content website “the tea house”: editorial planning, content co-writing, publication on the website, and promotion
• Assist in the organization of customer, partner and public relations events
• Management of fifty-five's pages on social networks (WeChat mainly)
• Coordinate with internal and external parties to ensure smooth execution of the tasks required
• Coordination of fifty-five's communications: newsletters, press releases, conferences, trade shows, etc.
• Management of marketing resources: centralization, harmonization and redistribution of shared resources within 55 (inter-team, inter-office)

Education

• Bachelor's degree in Communication/Business Administration/Marketing or related disciplines.

What we are looking for

• Creative, curious and entrepreneurial spirit
• Excellent writing skills and ability to summarize
• You have a strong sense of initiative and autonomy
• Strong interest in technology, the brandtech and data revolution, and the challenges of brand communication and strategy in the digital age
• Proficient in Microsoft Word, Excel, Power Point and Google Docs
• Fluent English and Chinese (Mandarin and Cantonese ideally)

Benefits

• A multicultural environment with employees from over 20 countries
• Values centered on excellence, caring and sharing
• Ample opportunities for learning hard and soft skills, continuous training on the digital ecosystem and technologies (initial training for all new employees, followed by ongoing training sessions, etc.)
• Particular importance given to wellness, work-life balance and the right to disconnect

fifty-five encourages diversity and is committed to guaranteeing equal treatment of all applications, regardless of gender, age, origin, sexual orientation, state of health or political or religious opinion.

#LI-JL1

Role Overview:

The Customer Support Executive is ideal for a recent graduate, school leaver or experienced administrative/support professional looking to join an International Research Company, where they will be primarily responsible for supporting our customers with their online queries regarding content and purchasing of reports and the facilitations of leads for sales teams.

The Customer Support Executive’s role is to contribute to the team’s work of driving brand awareness and online revenue, specifically focusing on assisting visitors to the site, answering questions on our products and services and increasing conversion rates. If you see yourself as a great communicator who is tenacious and customer focused then this could be the role for you.

Support is primarily delivered through direct communication with our clients in real time and by email.  Customer Support Executives are required to be become experts on the complete product portfolio, have excellent communication skills and a helpful nature, when answering a wide range of often complex questions from business leaders, prospective clients and visitors to the website.

The successful candidate will be part of an international team across three key time zone locations (APAC, EMEAI, Americas) that allows Euromonitor to offer our clients 24 support.

Key responsibilities:

• Real time online client and order support, answering client questions on Euromonitor International’s products, services and methodology.
• Assisting with client queries, making suggestions for purchases and solving any issues related to purchasing.
• Liaising with industry research teams with questions or feedback as necessary.
• Online order processing and facilitation of order completion.
• Monitoring incoming queries and providing support.
• Updating Salesforce in regards to all client engagement.
• Contributing to an internal knowledge base of frequently asked questions, both research and purchasing related.
• Identifying potential for opportunities and lead generation.

• Min 1-2 years of working experience, preferably in customer support roles
• Excellent communication skills
• Customer service experience
• Ability to identify customer requirements and identify suitable products to meet their needs
• Fluent written and spoken English, with additional languages an advantage
• Experience working with Microsoft O365 products
• Good organisational and time management skills
• Tenacity and keen attention to detail
• Ability to work under pressure and prioritise workloads
• Degree level education
• Experience of website administration an advantage

International: not only do we have a very multinational workforce in each office, dealing with our 16 offices worldwide daily. With 16 offices globally there are regular opportunities for international transfer.

A nurturing culture promoting flexibility and accountability: Providing a culture for ambitious team members to grow in their career having appropriate work-life balance is critical in our values. We offer flexible hours, hybrid work from home and office as well as 15 working days from anywhere in the world. We also focus on productivity by having rules such as free-meeting Fridays and shorter working hours in the summer on Fridays.

Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.

• Introduce company's products to new and existing customers by phone
• Answer customer inquiries, including loan application, cases follow-up
• Provide customers with the latest loan offers and market information
• Assist in processing customer applications referred by telesales, communicate with different departments and follow up on customer application progress
• 透過電話向客戶講解公司的產品
• 聯絡現有公司客戶，了解客戶需要並提供適合的產品及服務
• 主動為客戶推介公司的最新服務及產品
• 協助處理推廣員轉介的客戶申請，並與不同部門同事進行溝通，跟進客戶申請進度

• HKCEE / HKDSE or above, or equivalent qualifications at HKQF level 2
• At least 2 year experience in tele-sales field, preferably in banking / telecom / retail industry
• Familiar with the latest mortgage loan lending operations and business models
• Excellent communication, interpersonal and presentation skills
• Excellent command of spoken and written English and Chinese
• Immediate availability is preferred
• 中五程度或以上，或與2級資歷架構級別同等證書資格
• 有兩年以上的電話銷售經驗、是銀行/電信/零售業 / 可即時上班者為佳為佳
• 熟悉最新的抵押貸款借貸操作及商業模式
• 具良好的表達能力、說話技巧、銷售及顧客服務技巧更佳

• Attractive remuneration package
• Career progression opportunities
• Medical & Dental insurance
• Birthday leave
• Anniversary leave
• Study leave
• Study subsidy scheme
• Employee property loan / personal loan scheme
• Numerous other staff benefits

• 具吸引力的薪酬待遇
• 職業發展機會
• 完善的醫療保險及牙科保健
• 每年生日假
• 入職周年假
• 考試假
• 進修津貼
• 員工置業貸款及員工私人貸款
• 其他各項員工福利