• Supervise junior hotline service staff in providing professional hotline service to the public and tenants 
• Manage a team of CS staff in China
• Plan and administer daily manpower arrangement and provide on-the-job training & coaching for service excellence 
• Prepare reports and present data analysis summary for service review to management levels
• Perform administrative and ad-hoc duties as assigned 
• Occasional travel to China is required

• Good negotiation, communication, interpersonal and organization skills with strong leadership and customer focus 
• Diploma holder or above, preferably in Business-related disciplines 
• Minimum 5 years of experience in customer service industry of which at least 1 year in supervisory or coaching role 
• Experience in tele-sales or with sales background is preferred
• Pro-active and creative personality
• Good command of written and spoken English and Chinese (including Putonghua) 
• Proficiency in MS applications (Power Point, Word, Excel and Chinese Word Processing) 
• Immediate availability is highly preferred

 We will offer you...

• A Career opportunity with the market leader in health product sector.
• Casual wear everyday to enjoy your work.
• Fun working culture with challenges to learn and grow together
• Career with the market leader in health product sector from Hong Kong
• Rapid growth opportunities for strong performers
• Attractive staff purchase discount to experience our quality products.

The Role:

• The objective of this role is to work closely with the HR Team in assisting the full spectrum of frontline recruitment activities including but not limited to cv screening, managing job posting status from job boards, and interview arrangements. You will also be responsible for providing support in data entry, document filing, and verifying attendance information for employees to the HR Department as assigned.

if you are...

• Undergraduates in the final or penultimate year, preferably with a major in Human Resources Management, or other Business-related disciplines
• Detail-minded, proactive, with good communication skills
• Having a strong interest in people-related matters
• Immediate availability is highly preferred
• Able to work at least 3 full working days per week (Part-Time) or at least 3 months (Full-Time)

We will offer you…

• Free and surprisingly convenient shuttles from the city centre all around Hong Kong.
• Attractive staff purchase discount to experience our quality products and other partnership brands.
• A Career opportunity with the market leader in the health product sector.
• Casual wear every day to enjoy your work.
• Fun working culture with challenges to learn and grow together
• Rapid growth opportunities for strong performers

Vita Green Group is looking for an HR Operations Manager with a specialization in Compensation & Benefits and a proven track record in regional HR operations. This role requires a strategic thinker with expertise in designing and implementing efficient HR processes that support our diverse workforce across multiple regions.

Key Responsibilities:

• Lead and manage the HR operations team to ensure the delivery of high-quality HR services, including payroll, benefits administration, HRIS, and employee data management.
• Develop and oversee a comprehensive C&B strategy that is competitive, equitable, and aligned with the company's goals and regional differences.
• Conduct regular market benchmarking and analysis to ensure our C&B offerings are attractive and retain top talent.
• Coordinate with regional HR teams or vendors to harmonize HR operations and ensure compliance with local labor laws and regulations.
• Streamline and optimize HR processes and systems for efficiency and scalability to support business growth.
• Manage the implementation and ongoing maintenance of HR technology solutions to enhance HR service delivery.
• Collaborate with the finance department to manage budgeting for salaries, benefits, and other HR-related expenses.
• Provide expertise and guidance on complex HR operational matters, including tax implications, legal compliance, and policy development.
• Work closely with the talent acquisition and HRBP teams to integrate C&B strategies with recruitment and employee growth initiatives.
• Prepare and present analytics and reports on HR operational metrics to senior management, providing insights and recommendations for improvement.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field
• Minimum of 7 years of experience in HR Operations, with at least 3 years in a managerial role focusing on Compensation & Benefits.
• Strong background in regional HR operations, with a deep understanding of varying employment laws and practices.
• Demonstrated experience in managing HRIS and payroll systems, with a preference for candidates who have overseen implementations or upgrades.
• Excellent analytical and problem-solving skills, with a keen eye for detail and the ability to manage complex data.
• Exceptional leadership skills with a track record of developing high-performing teams.
• Strong communication and interpersonal skills, capable of building relationships with stakeholders across different regions and cultures.
• Proactive and results-driven, with a continuous improvement mindset.
  
  #LI-EDNG

• Leadership role in a reputable and growing company.
• Opportunities to shape HR operations within a dynamic and diverse business environment.
• Exposure to regional HR practices and the chance to make a tangible impact across multiple markets.
• A competitive compensation package
• Professional development opportunities and the potential for career advancement within the Vita Green Group.
• An inclusive and supportive company culture that values diversity and work-life balance.