About us
We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region. Founded in 2010, we have grown to 250 people strong, proudly headquartered in Singapore with country offices in Indonesia and Malaysia and an omni-channel presence across these 3 markets. In addition to our retail franchise in Cambodia, we ship internationally to 15 markets (Hong Kong, China, Philippines and Australia, New Zealand, US, Canada, Macau, Japan, Korea, Vietnam, Thailand, Myanmar, Cambodia & Brunei).
We are taking our definition of new female retail global, with our sights set on becoming the most thoughtful brand for the everyday woman.
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The team
The Love, Bonito team is a passionate, dynamic, innovative and fun-loving family. From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customer, the Love, Bonito woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet considerate approach in creating the right experiences, products and content for her. With big dreams and a grand mission, weāre looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.
If youāre looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you!
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The role
You will be responsible for bringing our Love, Bonito brand to life in Hong Kong via our store, as part of our mission to become the largest and most thoughtful brand for Asian women globally.
As our Store Manager in Hong Kong, you will lead the roll-out and running of our retail stores and pop-ups throughout the city, as we expand our reach more aggressively in market over the next few years. You should be a proud ambassador of our culture and values, have an outgoing and warm personality, and of course be someone who loves people and is passionate about the service and retail industry.
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You should have / be
- A passion and genuine love for retail and customer service - always thinking of the customer first!
- A performance-driven attitude with a hunger and thirst for results
- A high degree of professionalism, work ethic, judgement and keen attention to detail
- A genuine interest and passion for fashion
- Strong leadership skills in motivating and driving a team
- An outgoing and warm personality who enjoys interacting and connecting with people to build trusting relationships with both internal employees and our regular customers
- A good team player, a self-starter, decision maker, gap spotter, captain of the ship
- Ability to work under pressure and meet tight deadlines
- Highly independent and resourceful, with an ability to problem solve creatively and quickly on-the-go
- Highly energetic with a positive and infectious energy!
- A Love, Bonito ambassador who believes in and embodies our culture and core values of - People Matter, Go Above & Beyond, Be Bold, Be Creative, Always Keep It Real, Weāre Better Together
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Main responsibilities
Team Management & Leadership:
- Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
- Inspire and motivate team to work towards a collective goal
- Collaborate closely with all other functional team leads in particular Commercial, Operations, Marketing and People & Culture
Retail Performance & Operations:
- Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention
- Drive store performance via retail strategies, customer experience, service and visual merchandising
- Manage the overall store operations to ensure a consistent and solid Love, Bonito experience, which includes daily stand-ups, retail training, customer service training, inventory management, stockroom management, order replenishments, visual merchandising, manpower planning, stock take etc.
- Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
- Oversee general store administration and ensure compliance with policies and procedures, including goods receiving & transfers and cashier balancing
- Be present and operating on retail floor as floor manager
- Develop strategies to enhance the store customer experience and drive sales performance by conducting weekly business reviews to expand our customer base, increase store traffic and optimize profitability.
- Deal with all issues that arise from staff or customers (complaints, grievances etc)
- Conduct weekly business reviews with team to increase traffic, expand base, retain customers and optimize profitability
- Collaborate closely with Regional Head of Retail Operations in ensuring consistency and the roll-out of retail best practices
- Work closely with CCO & Country Manager in the sourcing and launching of new stores
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KPIs
- Store performance
- Customer satisfaction score
- Visual merchandising excellence
- Inventory management
- Store team retention & happiness
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Qualifications & Experience
- Minimum 6 years of experience in the retail industry, preferably in fast fashion
- Minimum 3 years of experience in managing a retail team(s)
- Experience in leading and managing a team
- Numerate with strong Excel skills
- Effectively bilingual in English and Cantonese, mandarin is a plus
- Bachelorās degree - all fields are welcome!
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