Total 30 it support executive job vacancies in Hong Kong

Our client a Commercial bank is looking to hire IT Infrastructure Specialist.

Responsibilities:

• Plan, implement, configure and administrate servers, storage, and backup.
• Assist datacenter operation(hardware move in/out, arrange hardware replacement with supported vendors)
• Perform Unix, Linux server upgrade, patching and administration
• Evaluate and implement automation to improve the patching, capacity monitoring,  configuration management and data backup/recovery management
• Assist to evaluate and standardize server, storage including hardware/software.
• Assist to plan the enhancement and refreshment of related technology infrastructure.
• Support for upgrade and migration project like OS upgrade, SAN storage EOL migration.
• Enforce and execute problem and change management procedures.
• Configure and administrate SAN storage and SAN switch
• Support the Disaster Recovery Strategy.
• Provide 3rd level of support for problem resolution in case escalated from outsourcing vendors.
• Act as infrastructure focal point to support the implementation of business application systems
• Backup Policy setting and execution

Requirements:

• At least 3 years’ experience in supporting UNIX/Linux and backup tools(CommVault/Netbackup)
• Hands on experience in datacenter operation, familiar with server hardware specification, cabling and equipment.
• Solid working experience in SAN storage and SAN switch administration
• Good knowledge of network protocols, Ethernet, Vlan, routing and IP
• Familiar with Ansible, shell scripting is an advantage
• Strong analytical and problem solving skills
• Able to manage vendors to perform project implementation and BAU supports
• Excellent communication and collaboration skills
• Able to work or support production issue during non-office hours

Our client a Commercial bank is looking to hire System Analyst.

Responsibilities:

• Consolidate and analyze business needs.
• Evaluate the software packages and recommend ready-made solutions to meet business needs.
• Design, supervise the development and verify the quality of deliverable such as programs and technical documents.
• Ensure the development works follow department standards and guidelines.
• Prepare documentation of the analysis and design works.
• Assist Team Head to plan and supervises system implementation throughout the whole system development life cycle.
• Ensure the software development progress is in accordance to the schedule and participates in program development when necessary to meet the predefined development schedule.
• Provide technical support to maintain the smooth 24 hours round the clock operation (including Disaster Recovery Site support) within the bank.

Requirements:

A)   Knowledge, Skill & Attributes

• Demonstrated ability and programming experience in Java, OpenShift, MySQL;
• Hands-on experience in one or more is a plus: Oracle, MSSQL, .NET, MOVEit;
• Experience in whole development cycle mainly in system development, implementation and support.
• Solid experience and knowledge on various banking applications and architecture design.
• Experience in workflow design and development, batch job etc.
• Exposure to multiple computer platforms.
• Strong sense of teamwork, willing to share experience and expertise with team members.
• Good command of Cantonese, Putonghua and English.

B)   Academic and Professional Qualification

• Degree holder or above in Computer Science, Information Technology or relevant qualification

C)   Training and Relevant Experiences

• 6 years' experience in application software development and testing of large-scaled application system(s) with at least 2-3 years in system analysis.
• Experience in lending product approval process / risk calculation is a plus

Our client a Commercial bank is looking to hire System Analyst.

Responsibilities:

• Consolidate and analyze business needs.
• Evaluate the software packages and recommend ready-made solutions to meet business needs.
• Design, supervise the development and verify the quality of deliverable such as programs and technical documents.
• Ensure the development works follow department standards and guidelines.
• Prepare documentation of the analysis and design works.
• Assist Team Head to plan and supervises system implementation throughout the whole system development life cycle.
• Ensure the software development progress is in accordance to the schedule and participates in program development when necessary to meet the predefined development schedule.
• Provide technical support to maintain the smooth 24 hours round the clock operation (including Disaster Recovery Site support) within the bank.

Requirements:

A)   Knowledge, Skill & Attributes

• Demonstrated ability and programming experience in Java, OpenShift, MySQL;
• Hands-on experience in one or more is a plus: Oracle, MSSQL, .NET, MOVEit;
• Experience in whole development cycle mainly in system development, implementation and support.
• Solid experience and knowledge on various banking applications and architecture design.
• Experience in workflow design and development, batch job etc.
• Exposure to multiple computer platforms.
• Strong sense of teamwork, willing to share experience and expertise with team members.
• Good command of Cantonese, Putonghua and English.

B)   Academic and Professional Qualification

• Degree holder or above in Computer Science, Information Technology or relevant qualification

C)   Training and Relevant Experiences

• 6 years' experience in application software development and testing of large-scaled application system(s) with at least 2-3 years in system analysis.
• Experience in lending product approval process / risk calculation is a plus.

Our client a Commercial bank is looking to hire IT Security Engineer.

Responsibilities:

• To support the team to conduct regular security assessment, e.g. regular security scanning, handling SPAM/Phishing incident, etc.
• To support and follow up the TVM process.
• To support the new security related project team's administration and documents tasks, such as IAM, Cloud Adoption, STDB, etc.
• To support implementing the iCAST remediation and new CNCB and Regulatory Requirement
• To support the new security BAU tasks for new projects, such as SIP & XDR, Firewall Management Utility, etc.
• To support the enhancement on security tools, such as security scanning automations, PAMS script integrations, SIEM correlation rules, etc.

Requirements

A)   Knowledge, Skill & Attributes

• Hands on experiences on IT security tools or applications.
• Knowledge of the DevSecOps or similar agile development
• Experiences on HK FSI, banking industry is preferred.
• Basic communications with English and Mandarin
• Following security best practices in performing tasks

B)   Academic and Professional Qualification

• Degree holder (or above) which is related to Information Technology
• Fulfill HKMA ECF is preferable

C)   Training and Relevant Experiences

• Fresh graduation or 1-2 years experiences on HK FSI, banking industry is preferred.
• Basic knowledge on software programming
• Basic knowledge on networking

D)   Experiences on Application/Development Security is an advantage, i.e.

• Developing and maintaining software application security policies and procedures
• Developing and maintaining documentation of application security controls
• Implementing software application security controls
• Designing technical solutions to address security weaknesses
• Analyzing system services, spotting issues in code, networks and applications

Our client a leading technology services company is looking hire Engineer.

As an Engineer in the IT Managed Services, you are responsible for maintaining and improving the technology environment at client sites, keeping the client informed of the state of their environments and for keeping your Team Manager accurately updated as to your status. 

Responsibilities

• Provide 1st and 2nd level support to users in a friendly and helpful manner.
• Follow procedures and instructions from your manager.
• Keep your Manager and Helpdesk aware of the status of your current and outstanding tasks, escalating when tasks take longer than expected. 
• Promptly update job status in ticketing and activity tracking systems.
• Remain contactable via phone during out of office hours.
• Perform upgrade / maintenance / support jobs during non-office hours.
• Conduct daily morning checks on meeting room facilities.
• Manage meeting room facilities readiness and troubleshoot when problems arise. 
• Handle equipment deliveries and rack mount IT equipment occasionally. 

Requirements

• Fluency in written and spoken English is mandatory
• Fluency in spoken Mandarin
• Knowledge in Microsoft desktop / Office 365 / Azure platforms
• Troubleshooting Skills
• Industry certifications would be an advantage (MCITP/MCSE)
• 3+ years in a technology support role for Engineer
• Trade floor or financial services IT experience would be an advantage but not critical
• Diploma or above in fields of Information Technology, Software Engineering or equivalent.

Our client a IT Services Company is looking to hire IT Support - six months Contract.

Background/Experience/Required Skills

• Knowledge in PC Installation and configuration.

• Providing basic troubleshooting and guidance to customers in resolving their issues.

• Decommission Support for old laptops.

• Troubleshooting: Diagnose and resolve hardware related issue.

• Communication : Interact with team leader and to follow their guidance
• Fresh graduates who have done internship in IT Support also welcome to apply

• Experience: 1 to 3 years
• Work Location: Kwun Tong
• Basic IT Support knowledge
• Working Hours : Monday to Friday - 9:00 am to 6:00.pm
• You will get to work with investment bank.

• Experience: 1 to 3 years

Our client a Commercial bank is looking to hire Contract Infrastructure Engineer.

Responsibilities:

• Solid working experience in supporting Windows client workstations (e.g. Win7, Win10)
• Solid working experience in supporting mobile solutions (e.g. MDM, MAM, Mobile phone and tablet)
• Experience in managing corporate clients’ machines via central management system (e.g. SCCM, EPO)
• Experience in Avaya PABX system and MS Teams Room will be an advantage
• Experience in supporting endpoint security protection software (e.g. Anti-Virus, Device Control, Whitelisting, Sandboxing)
• Experience in supporting client software (e.g. MS Office, packaging software)
• Knowledge in advanced client tools (e.g. Video conferencing, secure instant message)

A)   Knowledge, Skill & Attributes

• Experience in Inventory and Asset Management
• Experience in Secure File Transfer System
• Solid experience in server and system software products
• Work independently, good analytical and problem-solving skills
• Good team player, self-motivated, good communication skills

B)   Academic and Professional Qualification

• Diploma/High Diploma in Information Technology or related disciplines
• Certification in MCSE, CCNA will be advanced
• Holder of MCSE/MCSA/MCITP or relevant certifications is preferred
• Holder of ITIL Certification will be an advantage

C)   Training and Relevant Experiences

• 1-3 years in-depth experience in End User Services and solutions Banking or Financial Services experience will be an advantage
• Microsoft, VMWare and ITIL Training will be an advantage
• Candidates with less relevant experience will also be considered

Our client a leading IT Services company is looking to hire Operation Support Engineer.

Responsibilities:

The successful candidate will be responsible in the following areas:

• 7x24 on-call support in roster basis
• Provide administration and support of hardware and software (Windows and Linux)
• Provide administration and support of container-based virtualization platform (Openshift and KVM)
• Provide administration and support of network devices (Routers/Switch/Firewall/Load-Balancer)
• Apply O/S and software patch
• Perform first line trouble shooting and technical support
• Act as the contact point to provide technical support in system operation

• Higher Diploma Degree holder in Computer Science, IT or related discipline
• 2-4 years relevant IT experience in system administration
• Good knowledge of networking
• Solid experience on Linux administration on Linux, System Configuration, Shell Scripting and Patch Management
• Solid experience on Backup operation
• Knowledge on docker and container is preferable but not a must
• Working location: Admiralty

Responsibilities:

• Support Distribution: Hardware 20%, Application 40%, Project/Coordination 30% & BU Relationship/VIP 10%
• Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
• Physically set up computers and software system installation
• Perform basic hardware moves and changes
• Record and manage all incidents and requests in ticket-tracking system
• Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
• Develop and update new and existing process
• Proactively inform management of trends, significant problems and expected delays
• Provide other IT-related support as required by the business
• Documentation of products support and processes
• Update and manage inventory on new incoming hardware orders
• Communicate with vendors for incoming hardware orders and repairs

• 2 to 5 years of IT support experience
• Solid understanding of PC hardware/peripherals
• Exposure of mobile OS such as Apple iOS and Google Android
• Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite 
• Basic understanding of network and server-side infrastructure 
• Experience in delivering superior customer service experience
• Ability to make sound decisions following approved procedures in a fast-paced environment 
• Ability to effectively manage multiple tasks occurring simultaneously 
• Ability to work independently with little supervision 

Our client a Commercial bank is looking to hire is looking to hire Senior System Analyst

• Analyze business needs and evaluate software package solution.
• Develop, test, install, maintain and modify computer programs.
• Design application software and verify delivered results.
• Ensure development work follow department standard and guideline.
• Ensure the software development progress according to schedule and participates in program development when necessary to meet the predefined development schedule.
• Conduct unit test, system test, stress test, UAT
• Liaise with vendor on system support and maintenance
• Prepare documentation of the analysis and design work.
• Provide technical support to ensure smooth 24 hours round the clock operation (including Disaster Recovery Site support) within the bank.

A)   Knowledge, Skill & Attributes

• Proficient in Java, Oracle SQL and Unix shell script
• Experience in ETL design and programming is preferred
• Experience on Unix/Linux platform and Oracle Database is preferred
• Experience in supporting AML related systems is preferred.
• Experience in supporting Fraud monitoring related systems is preferred.
• Experience in working with vendor and checking the quality of vendor’s deliverable
• Team player with good analytical, interpersonal and problem solving skills.
• Good command of spoken and written Chinese and English, proficiency in Putonghua is an advantage

B)   Academic and Professional Qualification

• Degree in Computer Studies, Information Technology or relevant discipline
  

C)   Training and Relevant Experiences

• Minimum 6 years relevant working experience, preferably gained from banking industry

Our client a Commercial bank is looking to hire is looking to hire Senior IT Infrastructure Specialist

• Design, plan, build and administer client desktop, windows servers, file sharing, mobile device and system management solutions.
• Implement, support and optimize VMware, VDI and Citrix infrastructure. 
• Maintains AD/Domain, Exchange/Lotus Notes, Sharepoint, McAfee Anti-virus, MoveIT, Veeam and Varonis infrastructure
• Implement and review the AD group policy for security enhancement and automation.
• Introduce and implement automated tool to streamline the service request fulfillment.
• Recommend, implement and support other automation and security tools e.g. SCOM.
• Assist to manage the outsource vendors to fulfill the required service level.
• Assist to develop and maintain IT security policy and baseline pertaining to desktop.
• Liaise with external vendors and internal users to provide system solutions.
• Support the Disaster Recovery Site.
• Enforce and execute problem and change management procedures.
• Apply regular security patch non-office hours.
• Perform ad hoc projects as assigned by supervisor.

A) Knowledge, Skill & Attributes

• Solid experience in multi-server network, Lotus Notes/Exchange email and large-scale desktop management
• Familiar with Microsoft Domain/AD, SCCM, SCOM infrastructure.
• Exposure in VMware/Citrix and backup management.
• Good technical, problem solving and project management skill plus vendor management exposure.
• Analytical Thinking & Problem Solving: Analyze problems, develop solutions and options
• Action planning: Develop detailed action plans; project into the future and plan activities in advance; coordinate own/others’ time, resources, workloade
• Teamwork: Share experience and expertise with team members, understand group dynamics
• Communication: Express complex ideas succinctly and persuasively
• Excellent leadership and good command of spoken and written English.

B) Academic and Professional Qualification

• Degree holder in Information Technology or relevant discipline.
• MCSE/MCITP/VCA/VCP certification is preferred
• CISA, CISM, CISSP or other cybersecurity certificate is preferred

C) Training and Relevant Experiences

• Able to facilitate cooperation among team members.
• 1+ agency contractors
• Manage 2 to 4 vendors to perform project implementation and BAU supports
• Collaborate with various stakeholders of BU/SU for project initiation, solution rollout, problem resolution and best practice alignment.

Our Client a IT services company is looking to hire System Support Manager.

Responsibilities:

• Be responsible for providing expertise on system administration of container platform using container and orchestration packages (e.g. Grafana, Nexus, Twistlock, etc.)
• Be responsible for leading System Administrators to perform the following:
• Perform installation, configuration, patching, upgrading, testing and trouble-shooting of the Assignment System;
• Provide 7 x 24 maintenance and supporting System
• Perform compilation of reports, compilation / maintenance of system documentation, etc.
• Provide expertise on system administration of container platform using container and orchestration packages
• Provide advice and support to the Tenants in container platform on all issues related to System.

• Degree holder in Computer Science, IT or related discipline
• At least twenty (20) years of IT working experience;
• At least 9-year experience in implementation, configuration, administration and support of e applications adopting OSS including at least Linux, Apache, MySQL, Python, etc.
• At least 7-year experience in design and implementation and support of infrastructures applying containers and Kubernetes as core technologies, plus in-depth knowledge in microservices and DevOps.
• At least 6-year experience in network design and support experience.
• At least 6-year experience in support of container platform using container and orchestration packages such as Openshift or equivalent.
• At least 6-year experience in support of applications/infrastructures applying service mesh; Knowledge and experience in administration of virtualised hosting platform.
• Must possess excellent communication skills in Cantonese and English

Our Client a investment bank is looking to hire  Helpdesk Call Center Support.

Responsibility :

• Handle user enquiries and feedback.
• Handle incoming service requests, incidents, and problems via different communication channels such as phone, email, and instant massager.
• Provide first level support and remote troubleshooting for end users.
• Record calls into the call logging system.
• Follow up the calls’ status and coordinate with deskside engineers and service vendor to solve the case.
• Perform ad hoc IT support duties as assigned.

• Higher Diploma or above in related disciplines. Diploma or above in Computer Science or equivalent is preferred.
• 1 year of service desk / CS Call Centre experience.
• Good interpersonal skill, people oriented, can work under pressure and independently.
• Ability to work independently with a positive attitude, while being a team player.
• Knowledge in MS Windows, Office 365, Exchange Email, VDI, VPN, Zoom applications.
• Good command in Spoken & Written English and Chinese (Mandarin and Cantonese).
• Immediately available is preferred
• Candidate who is fresh graduate or less experience would be considered
• 5 days a week

Our client a Commercial Bank os looking to hire IT Infrastructure Specialist

Responsibilities:

• Plan, implement, configure and administrate servers, storage, and backup.
• Assist datacenter operation(hardware move in/out, arrange hardware replacement with supported vendors)
• Perform Unix, Linux server upgrade, patching and administration
• Evaluate and implement automation to improve the patching, capacity monitoring,  configuration management and data backup/recovery management
• Assist to evaluate and standardize server, storage including hardware/software.
• Assist to plan the enhancement and refreshment of related technology infrastructure.
• Support for upgrade and migration project like OS upgrade, SAN storage EOL migration.
• Enforce and execute problem and change management procedures.
• Configure and administrate SAN storage and SAN switch
• Support the Disaster Recovery Strategy.
• Provide 3rd level of support for problem resolution in case escalated from outsourcing vendors.
• Act as infrastructure focal point to support the implementation of business application systems
• Backup Policy setting and execution

• At least 3 years’ experience in supporting UNIX/Linux and backup tools(CommVault/Netbackup)
• Hands on experience in datacenter operation, familiar with server hardware specification, cabling and equipment.
• Solid working experience in SAN storage and SAN switch administration
• Good knowledge of network protocols, Ethernet, Vlan, routing and IP
• Familiar with Ansible, shell scripting is an advantage
• Strong analytical and problem solving skills
• Able to manage vendors to perform project implementation and BAU supports
• Excellent communication and collaboration skills
• Able to work or support production issue during non-office hours

Our client a Commercial bank is looking to hire Project Support Officer

Responsibilities:

·         Contribute to project execution monitoring by liaising with internal stakeholders and communicating with external vendor on scope, cost and timeline

• Assist in hosting regular project meetings, prepare meeting minutes and responsible for dealing with project-related queries from internal stakeholders
• Timely update to project status, RAID log, and assist in preparing and distributing project reports for management
• Perform end-to-end test execution coordination, assist to prioritize test design activities, propose approach, test execution, prepare test status and metrics reporting
• Identify potential conflicts or issues and proactively manage project changes
• Responsible for project related documentations in accordance with bank standard
• Assess and ensure the data quality after data migration
• Provide support and troubleshooting to internal users after project completion and arrange corresponding trainings
• Handle ad-hoc projects/tasks or PMO administrative tasks, if necessary

A)   Knowledge, Skill & Attributes

• Proficient in PC skills for Microsoft Office (includes MS Word, Excel, PowerPoint etc.);
• Knowledge and experience in PPM tool is an advantage;
• Good organization skills, interpersonal & communication, problem solving and presentation skills;
• Strong sense in data, detail-minded, organized, responsible and willing to learn;
• Self-motivated, well-organized and able to take up challenge and work under pressure;
• Ability to priorities workload and manage deadlines in a systematic and organized manner;
• Self-initiative and ability to work independently;
• Able to handle ad-hoc assignments and other duties when required;
• Good command of spoken and written in English and Chinese (Cantonese & Putonghua)

B)   Academic and Professional Qualification

• A Bachelor's degree in Computer Science, Finance, Business or a related discipline;
• 1-2 years’ relevant experience in IT or Project Management is preferrable;
• PMP, PRINCE or Scrum Master are added advantage;
• Immediate available or short notice is an advantage.

Our client a Commercial bank is looking to hire Project Manager – IT Application

Responsibilities:

• Manage/ Lead treasury, trading and financial / regulatory reporting projects to sustain continuous business growth, new financial products of the Bank
• Identifies and handles project and program dependencies. Lead projects that involve multiple stakeholders, ensuring project charters, integrated project plans, resource and contingency plans are prioritized and documented and that risk management processes are in place
• Co-ordinate with all stakeholders including both business, technology and vendor to support both business and system related project implementation.
• Assist in leading/ driving discussion with project members to resolve any implementation issues from both business and technical area, and drive execution according to the project plan.
• Formulate the overall project plan and schedule to report/ track all the progress.
• Lead all the project committee and steering committee to articulate any issues or potential problems for resolution, including presentation on to C level management.
• Comply with the adoption of the Bank’s best practices on Project Management,     Testing Portfolio Management methodology, Project Financial Management and etc. across the project life cycle.

A) Knowledge, Skill & Attributes

• Abundant Project Management in Financial industry is necessary

• In depth knowledge of financial products, pre-trade and post-trade activities.

• Experience of a variety of banking products, finance/accounting (e.g. GL), best practices and technology, experience on internet banking implementation or operations / remittance is highly advantageous.
• Understanding treasury management and behavior of related system, e.g. Murex, Summit
• Strong analytical and communication skills.
• Excellent project portfolio management and leadership skills.
• Excellent command of written and spoken English and Chinese (including Fluent Putonghua).
• Able to work under pressure, tight and multiple deadlines.

B) Academic and Professional Qualification

•  Degree holder in Business, Information Technology, Project Management or related disciplines. Holder of PMP is advantage.

C) Training and Relevant Experiences

•  Minimum 5-6 years solid experience in product support, project management, preferably gained from banking sector.

• Experience in implementing any banking system or operations / remittance in the bank will be an added advantage.
•   Prior experience in system conversion and business integration project is a definite advantage.

Our client a Commercial bank is looking to hire Senior System Analyst

Responsibilities:

• Manage user requirements and prepare functional specification
• Participate in system development and implementation
• Provide application support and maintenance
• Involve in whole Software Development Life Cycle including design, development, SIT, UAT and system implementation
• Liaise with vendor
• Incident management process to ensure service request or production incidents are dealt with promptly and properly managed
• Ensure the development works follow department standards and guidelines.
• Prepare documentation of the analysis and design works.
• Prepare technical design documentation
• Provide guidance to junior team members

A)   Knowledge, Skill & Attributes

• Banking or Finance Experience is preference
• System development and support experience in PL/SQL, Linux shell script
• Experience on Linux Platform
• Experience in using DataStage, Cognos is an advantage
• Understand treasury products is an advantage
• Strong analytical, problem solving and communication skills
• Good command of written and spoken English

B)   Academic and Professional Qualification

• Degree holder in Information Technology

C)   Training and Relevant Experiences

• 6+ years of hands-on development experience in IT industry
• Banking or Finance Experience is preference

Our client a Commercial bank is looking to hire Project Support Officer

Responsibilities:

• Support data analyzing and generate reports: project schedule, resource allocation and any other project management reports to executive;
• Support ITG timesheet data extraction from project management tool for project cost recharge process;
• Assist in report preparation such as KPI, KRI, ITG Monthly Report, ITG Newsletter, training record etc.;
• Conduct and support the Departmental Website administration and update, Bank’s Annual Document Review, Balance Score Card, Bank Culture Reform and other Bankwide activities;
• Provide staff On-off boarding and user access application support to whole ITG;
• Assist to prepare and conduct the presentation materials for trainings and meetings, act as presenter to ITG staff, if required;
• Support the team in document repositories, operation status tracking & monitoring etc.;
• Support in processes and operations optimization tasks as to achieve the efficiency gain and effort saving for ITG;
• Assist in ad hoc requests or reports from management

A)   Knowledge, Skill & Attributes

• Proficient in PC skills for Microsoft Office (includes MS Word, Excel, PowerPoint etc.);
• Hands-on experience and advance knowledge in Microsoft Excel (Formula setting, vlookup, Pivot Table, etc.) will be an advantage;
• Familiar of using MS SharePoint to maintain information hub and document repositories;
• Good organization skills, interpersonal & communication, problem solving and presentation skills;
• Strong sense in data, detail-minded, organized, responsible and willing to learn;
• Self-motivated, well-organized and able to take up challenge and work under pressure;
• Ability to priorities workload and manage deadlines in a systematic and organized manner;
• Self-initiative and ability to work independently;
• Able to handle ad-hoc assignments and other duties when required;
• Good command of spoken and written in English and Chinese (Cantonese & Putonghua)

B)   Academic and Professional Qualification

• A Bachelor's degree in Business, Administration, Computer Science, Service Management or a related discipline;
• At least 3-5 years’ relevant experience in IT or Project Management;
• Immediate available or short notice is an advantage
  
  

C)   Training and Relevant Experiences

• A minimum of 2-3 years’ experience in the same position / Banking industry is advantageous.

• Knowledge of Windows Active Directory and MS SharePoint are highly preferred.

Our client a IT solution is looking to hire Account Executive.

Account Executive at PE Front Office will identify new business opportunities through personal contact, telephone, email & written proposals, pitch PE Front Office offering and convert opportunities into actual long-term clients. Drive the implementation of PE Front Solution in coordination with PE Front Office tech team and manage on-going support thereby ensuring customer success.

Job Responsibilities

• Devise sales strategy for the region to acquire new clients.
• Generate qualified leads through secondary research and networking.
• Develop relationships with decision makers, senior executives, and partners within customer organizations.
• Dive deep into PE Front Office solution, understand the pain areas of customers and why PE Front Office is the ideal solution for that.
• Give PE Front Office product demos to prospects (both in-person and online).
• Work closely with our solutions team to coordinate customer specific sales presentation and in-depth product demonstration.
• Negotiate deals, prepare proposals & agreement, and ensure closure of sales.
• Prepare and present the sales plan, opportunity reviews and future business forecast.
• Ensure customer success by driving the product implementation in a time-bound manner and retention through on-going support & customer engagement.

• Minimum 2-3 years of relevant experience in Software/SaaS Sales to Private Equity, Private Credit/Debt, Venture Capital firms or Limited Partners.

• Proven track record of success in previous sales roles.

• Excellent presentation, interpersonal communication, and analytical skills.

• Ability to conceptualize and build value proposition based on customer’s need both real & perceived.

• Ability to clearly communicate thoughts and ideas in person, over the telephone, and in written correspondence.

• Ability to establish business relationships and speak before an audience in either a live meeting or web conference.

• Proactively own the entire sales process.

• Bachelor’s Degree (Preferably with Finance Background) or Masters Degree

Our client a IT Services company is looking to hire Deskside Support Engineer.

Responsibilities:

• Maintains a first class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner.
• Install, upgrade, support and troubleshoot Windows Operating System and application such as Microsoft office, Adobe and any other authorized desktop application.
• Perform smart hands and eyes for Infrastructure
• Remote support (L2) across the region
• Regional coordination with third party suppliers
• Able to travel to neighboring cities
• Responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools
• Meets established Service Level Agreements (SLAs) guidelines

• Diploma or Degree in IT / IS discipline or equivalent
• At least two years’ experience in end user support
• Very good support knowledge in Microsoft Operation System  
• Very good support knowledge in MS Windows OS and Office suite of product
• Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc.) enough to isolate end user problems.
• Customer focus, with exceptionally good customer service, inter-personal and telephony skills sets.
• Process oriented
• Able to perform in fast moving and demanding environment
• Able to multitasked
• Team player who is self-motivated, self-disciplined and initiative
• Responsible for software development, testing, implementation and maintenance
• Perform the tasks of coding, testing and deploying application programs
• User requirement collection
• Develop and maintain program and system documentation 

Project implementation and Support and enhance business application

Our Client a Leading IT Technology company is looking to hire IT Helpdesk Team Lead.

Responsibilities:

• Maintains a first-class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner;
• Be responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools;
• Identify and escalate priority issues;
• Supervise the team to ensure SLRs are met;
• Resolve day-to-day operation issues and escalate to management where necessary;
• Act as first point of contact for new scope requirements and BAU Escalation;
• Compile monthly progress report on overall status of BAU support, ad-hoc projects and initiatives, including support KPIs;
• Good telephone manner;
• Willing to take shift duties and ad-hoc assignment;

• Bachelor’s degree / diploma in IT / IS discipline or equivalent;
• At least 10 years’ experience in helpdesk support; which included 3 years’ experience leading a team of 10+ helpdesk agents;
• ITIL foundation V3/V4 is required;
• Proficient in written English & Chinese; Fluent in spoken English and Cantonese; Ability to communicate in Mandarin is an advantage;
• 5-day work a week.

Our client a multinational jewellery company is looking to hire Senior Operations Executive.

The Senior Operations Executive is crucial in ensuring operational efficiency, meeting project deadlines, and driving the overall success of the organization. This position plays a key role in representing High Jewellery and collaborating with IT business partners on diverse digitalization initiatives.

Additionally, the Senior Operations Executive provides essential support for day-to-day office, offers IT assistance to senior executives, and takes charge of staff-related training arrangements.

Responsibilities

Departmental IT Projects:

•  Identify and understand the requirements for departmental IT projects.
• Work closely with the IT business partner to ensure timely and satisfactory project delivery according to the agreed plan.

Training

• Lead a small team to manage the training process, workshop content creation
• Ensure the product knowledge is well delivered to the audience

Department Sales

• Manage the development strategies of High Jewellery and High-end business
• Maintain and recruit HNWI clients and analyse performance
• Collaborate with Retail, Marketing, CRM teams on brand events
• Stay updated with industry trends and react on High Jewellery development strategies
• Grow High Jewellery business in HK , China, Vietnam& Macau markets 

Department Production

• Coordinate and monitor the workflow of production, QC, inventory, launching of new products, customer orders, and repair items - will work very closely with Project Management and Product Planning team.
• Communicate and negotiate with factories and overseas suppliers.
• Review the regular month-end reports and assist in product replenishment and inventory control and handle the shipment (collaborate with Product Planning team).

• Master’s Degree holder in any discipline.
• Proficiency in Java or other related applications. 
• Experience in Luxury Retail Brand management, including Retail Merchandising, P&L management
• Minimum 3-5 years in sourcing and product development in Jewellery industry
• Experience in the luxury retail industry, with a focus on high-end jewelry
• Demonstrated experience in developing and implementing business strategy and action plans.
• Proven track record of achieving sales growth and managing client relationships, particularly with VIP clients.
• Experience in managing and developing a team, including coaching and mentoring. Proficiency in managing a budget and optimizing resources.
• Strong problem-solving skills
• 3-5 years' experience in Operations roles and work experience in retail management is an advantage.
• End to End experience in Jewellery Production
• Lead an experienced team of gemologists and diamonds associates on providing non-biased advice to individual and institutional investors on building and expanding their diamond investment portfolios

Our client a Information Technology company is looking to hire Workplace Support Manager

Job Responsibilities:

• Act as the dedicated single point of contact on Workplace Support services;
•  Monitor and ensure timeliness, quality, and overall effectiveness on service performance on Service Desk and Workplace Support services;
• Review special Service Request that warrant special attention or require further follow-up, if any;
• Review and allocate manpower/ resources at field level;
• Provide analysis on service efficiency and effectiveness and recommends areas for improvement;
•  Organize regular meeting for services performance review;
• Formulate the due diligence, transition, implementation and risk mitigation plan;
• Formulate and continuously improve escalation procedure to facilitate complex problem resolution;
• Coordinate service support resources when specific skills are needed;
• Deliver on demand incident reports, monthly SLRs report, incident performance trend analysis reports and fault pattern analysis reports as well as conduct weekly review meeting and monthly service review meetings with the Employer; 
• Ensure premium services quality and immediate problem resolution; and
• Manage ongoing operations and support issue.
  
  

• Bachelor degree of a relevant discipline and at least 10 years of IT working experience, with at least 5 years in workplace support operations and minimum 3 years in a supervisory or managerial role
•  ITIL certified
• Proven experience in infrastructure technology management
• Proficiencies in project management and technical knowledge
• A continuous learner that stays abreast with industry knowledge and technology
• An advanced degree in a relevant field is a plus
• Relevant certifications, such as CCNP, AWS Certified Cloud Practitioner, or CompTIA Project+, are a plus

Our client a leading Information Technology company is looking to hire End User Field Services - Site Lead (Onsite Support Lead).

Job Responsibilities:

• Team Lead role at the customer site for IT Workplace support and/or infrastructure;
• Responsible for actively monitoring incident and service request ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools to meet the Service level;
• Act as first point of contact for new scope requirements and BAU Escalation;
• Accountable in developing a comprehensive understanding of the Asia region’s IT requirements;
• Compile monthly progress report on overall status of BAU support, ad-hoc projects and initiatives, including support KPIs;
• Responsible for providing prioritization of tasks and projects on the daily basis
• Develop relationship with the region stakeholders to serve as trusted lead to the business users
• Have a good understanding of IT Service Management for the client company
• Ensure the end users receive high quality operational end user deskside support
• VIP support

• Bachelor’s degree in IT / IS discipline or equivalent;
• At least 5 years’ experience in end user support; which included 1 to 2 years’ experience leading a team of 3 to 5 engineers; 
• Advantage to have MNC support experience or working for Transportation industries
• Very good support knowledge in MS Windows 10 and Office suite of product
• Basic knowledge of IT Infrastructure (Network topologies, VPN, Firewall, Wintel server etc.) enough knowledge to isolate end user problems and level 1 local server support
• Customer focus, with exceptionally good customer service, inter-personal and telephony skillsets;
• Process oriented and able to multi-tasked;
• Team player who is self-motivated, self-disciplined and initiative;
• Mentoring/teaching and team management;
• Able to manage Small local project and able to provide regular status update and highlight issues;
• Proficient in written English & Chinese; Fluent in spoken English and Cantonese; Ability to communicate in Mandarin is an advantage;
• Support management in the execution and continuous improvement of services and operations;
• Working location at client sites and willing to travel for business needs;
• ITIL V3/V4, PMP certification is preferred;

Our client is a large Investment Bank is looking to hire  IT Helpdesk.

Responsibilities 

• Work in Large scale environment with 5 days’ work.
• Provide day to day monitoring, support, and administration to in-house users.
• Provide technical support service to all departments.
• Assist users for software or hardware troubleshooting and problems solving.
• Incident management.
• Report operation risk to Team Lead.
• Maintain and update knowledge base including but not limited to technical documents and procedures.
• Identify and resolve technical issues, provide root cause analysis of each incident.
• Utilize latest technology facilities available to optimize and improve existing operation procedures continuously.
• Ensure all the desktop computer systems are working properly.
• Online response user questions and assign the Tickets 

• Proven work experience as Desktop Support, Technical Support, or similar experience
• 3 years hands-on experience with Windows/Mac environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices, Email system, VPN, Bloomberg/Wind etc.
• Knowledge of popular operating systems, software applications, and remote connection systems.
• Ability to solve complex hardware and software issues.
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• 1 Years’ relevant support experience in Financial industry is a plus.
• Good command of written and spoken Mandarin and English is a plus