Total 92 job vacancies by The Career Works Limited

Our client a Commercial bank is looking to hire is looking to hire Senior System Analyst.

• Gathers and analysis business needs.
• Evaluates software packages.
• Develops, tests, installs, maintains and modifies computer programs.
• Review and provide recommendation on application software improvement.
• Designs application software and verifies delivered results.
• Ensures development work follow department standard and guideline.
• Ensures the software development progress according to schedule and participates in program development when necessary to meet the predefined development schedule.
• Prepares documentation of the analysis and design work.
• Provides technical support to ensure smooth 24 hours round the clock operation (including Disaster Recovery Site support) within the bank.

• Liaise with vendor on system development, support and maintenance
  
  
  

A)   Knowledge, Skill & Attribute

• Exposure to multiple computer platforms.
• Knowledge in Core Banking Deposit and Payment.
• Major project work on Core Banking is preferable.
• Possess experience in whole development cycle mainly in system development, implementation and support.
• Practical experience in Java, JBOSS, Websphere, IBM MQ, XML, Oracle, MySQL and MSSQL, Shell Scripting.
• Strong technical skill in Java, JBOSS, Shell Scripting, Database SQL.
• Team player with good analytical, interpersonal and problem solving skills.
• Good command of spoken and written Chinese and English, proficiency in Putonghua is an advantage.
   

B)   Academic and Professional Qualification

• Degree holder in Information Technology
  

C)   Training and Relevant Experiences

• At least 4 years of experience in application software development with 1 to 2 years in system analysis. Candidate will less experience will be considered as System Analyst

Our client a Import Export company is looking to hire Electronic Merchandiser.

• Responsible for category (Electrical and Electronic products) sourcing activity, including searching for new products and new suppliers, quality and price comparison, sample comparison, price negotiation, and factory evaluation.
• Responsible for project execution with milestone control and effective time management.
• Guide and monitor the order follow-up process, including working with OTS (Order Tracking System) to accept orders and control delivery times.
• Manage project documentation and filing.
• Manage the supply chain, including supplier search, screening, and identification of potential suppliers. Monitor supplier performance.
• Independently arrange and implement buying trips, including contacting suppliers or vendors to arrange schedules, coordinating with suppliers and buyers, accompanying buying trips, and preparing trip reports.
• Negotiate with suppliers on price review and control, as well as claim settlement.
• working closely with both suppliers and manufacturers

• Diploma or above with 5+ years of independent Merchandising/ product sourcing experience in a trading company or buying office.
• Experience in handling Electronic related products and knowledge
• Strong negotiation, presentation, and problem-solving skills.
• Excellent time management and project management skills, with the ability to work independently on projects.
• Effective communication and negotiation skills.
• Proficient in English
• Solid PC skills, including proficiency in Microsoft Office applications.

Our Client a IT services company is looking to hire System Support Manager.

Responsibilities:

• Be responsible for providing expertise on system administration of container platform using container and orchestration packages (e.g. Grafana, Nexus, Twistlock, etc.)
• Be responsible for leading System Administrators to perform the following:
• Perform installation, configuration, patching, upgrading, testing and trouble-shooting of the Assignment System;
• Provide 7 x 24 maintenance and supporting System
• Perform compilation of reports, compilation / maintenance of system documentation, etc.
• Provide expertise on system administration of container platform using container and orchestration packages
• Provide advice and support to the Tenants in container platform on all issues related to System.

• Degree holder in Computer Science, IT or related discipline
• At least twenty (20) years of IT working experience;
• At least 9-year experience in implementation, configuration, administration and support of e applications adopting OSS including at least Linux, Apache, MySQL, Python, etc.
• At least 7-year experience in design and implementation and support of infrastructures applying containers and Kubernetes as core technologies, plus in-depth knowledge in microservices and DevOps.
• At least 6-year experience in network design and support experience.
• At least 6-year experience in support of container platform using container and orchestration packages such as Openshift or equivalent.
• At least 6-year experience in support of applications/infrastructures applying service mesh; Knowledge and experience in administration of virtualised hosting platform.
• Must possess excellent communication skills in Cantonese and English

Our Client a investment bank is looking to hire  Helpdesk Call Center Support.

Responsibility :

• Handle user enquiries and feedback.
• Handle incoming service requests, incidents, and problems via different communication channels such as phone, email, and instant massager.
• Provide first level support and remote troubleshooting for end users.
• Record calls into the call logging system.
• Follow up the calls’ status and coordinate with deskside engineers and service vendor to solve the case.
• Perform ad hoc IT support duties as assigned.

• Higher Diploma or above in related disciplines. Diploma or above in Computer Science or equivalent is preferred.
• 1 year of service desk / CS Call Centre experience.
• Good interpersonal skill, people oriented, can work under pressure and independently.
• Ability to work independently with a positive attitude, while being a team player.
• Knowledge in MS Windows, Office 365, Exchange Email, VDI, VPN, Zoom applications.
• Good command in Spoken & Written English and Chinese (Mandarin and Cantonese).
• Immediately available is preferred
• Candidate who is fresh graduate or less experience would be considered
• 5 days a week

Our client a Jewellery company is looking to hire Operation Assistant in Hong Kong.

• Coordinate with suppliers for timely pick up & delivery of diamonds
• Go to suppliers /customers to pick up & deliver diamonds
• Basic quality check of diamonds like checking inscription, weight etc.
• Pack diamonds & arrange for shipments.
• Monitor shipments and coordinate with internal staff for timely delivery of shipments to customers.
• Prepare E AWB & Declaration
• Prepare daily reporting for the above job duties in excel & system.

• 1-3 years of experience in Diamond/luxury shipping, logistics, inventory and shipment will be an advantage
• Basic Diamond Grading, handling & packing knowledge.
• Familiar with diamonds shipment operation.
• Able to go to supplier for meetings & pick up / deliver

Our client a Commercial Bank os looking to hire IT Infrastructure Specialist

Responsibilities:

• Plan, implement, configure and administrate servers, storage, and backup.
• Assist datacenter operation(hardware move in/out, arrange hardware replacement with supported vendors)
• Perform Unix, Linux server upgrade, patching and administration
• Evaluate and implement automation to improve the patching, capacity monitoring,  configuration management and data backup/recovery management
• Assist to evaluate and standardize server, storage including hardware/software.
• Assist to plan the enhancement and refreshment of related technology infrastructure.
• Support for upgrade and migration project like OS upgrade, SAN storage EOL migration.
• Enforce and execute problem and change management procedures.
• Configure and administrate SAN storage and SAN switch
• Support the Disaster Recovery Strategy.
• Provide 3rd level of support for problem resolution in case escalated from outsourcing vendors.
• Act as infrastructure focal point to support the implementation of business application systems
• Backup Policy setting and execution

• At least 3 years’ experience in supporting UNIX/Linux and backup tools(CommVault/Netbackup)
• Hands on experience in datacenter operation, familiar with server hardware specification, cabling and equipment.
• Solid working experience in SAN storage and SAN switch administration
• Good knowledge of network protocols, Ethernet, Vlan, routing and IP
• Familiar with Ansible, shell scripting is an advantage
• Strong analytical and problem solving skills
• Able to manage vendors to perform project implementation and BAU supports
• Excellent communication and collaboration skills
• Able to work or support production issue during non-office hours

Our client a Commercial bank is looking to hire Analyst Programmer.

Responsibilities:

• Banking application development and enhancement.
• Design, develop, test and support the systems.
• Conduct and provide support on unit test, SIT and UAT.
• System rollout and support.
• Liaise with vendor on system support and maintenance.
• Participate in daily system support and maintenance.

Requirement:

A)   Knowledge, Skill & Attributes

• Exposure to multiple computer platforms.
• Java, .NET, VBScript and solid knowledge in Oracle, MS SQL Server.
• Knowledge and experience on trade finance / treasury related products.
• Solid experience in supporting trade finance / treasury system.
• Experience in reporting tools, e.g. Crystal Report, Business Object, Cognos   would be a plus.
• Strong analytical & problem solving skill
• Good communication skills
• Understand group dynamics
• Good command of spoken and written Chinese and English.

B)   Academic and Professional Qualification

• Degree holder in Information Technology

C)   Training and Relevant Experiences

• 2 years of experience in application software development, preferably gained from banking industry.

Our client a Commercial bank is looking to hire Project Support Officer

Responsibilities:

·         Contribute to project execution monitoring by liaising with internal stakeholders and communicating with external vendor on scope, cost and timeline

• Assist in hosting regular project meetings, prepare meeting minutes and responsible for dealing with project-related queries from internal stakeholders
• Timely update to project status, RAID log, and assist in preparing and distributing project reports for management
• Perform end-to-end test execution coordination, assist to prioritize test design activities, propose approach, test execution, prepare test status and metrics reporting
• Identify potential conflicts or issues and proactively manage project changes
• Responsible for project related documentations in accordance with bank standard
• Assess and ensure the data quality after data migration
• Provide support and troubleshooting to internal users after project completion and arrange corresponding trainings
• Handle ad-hoc projects/tasks or PMO administrative tasks, if necessary

A)   Knowledge, Skill & Attributes

• Proficient in PC skills for Microsoft Office (includes MS Word, Excel, PowerPoint etc.);
• Knowledge and experience in PPM tool is an advantage;
• Good organization skills, interpersonal & communication, problem solving and presentation skills;
• Strong sense in data, detail-minded, organized, responsible and willing to learn;
• Self-motivated, well-organized and able to take up challenge and work under pressure;
• Ability to priorities workload and manage deadlines in a systematic and organized manner;
• Self-initiative and ability to work independently;
• Able to handle ad-hoc assignments and other duties when required;
• Good command of spoken and written in English and Chinese (Cantonese & Putonghua)

B)   Academic and Professional Qualification

• A Bachelor's degree in Computer Science, Finance, Business or a related discipline;
• 1-2 years’ relevant experience in IT or Project Management is preferrable;
• PMP, PRINCE or Scrum Master are added advantage;
• Immediate available or short notice is an advantage.

Our client a leading IT Services company is looking to hire Data Migration Specialist  .

Responsibilities:

• To participate in data migration and corresponding application development.
• Perform Java programming, testing and application deployment.
• Prepare system documentation and user manual.

• Degree or above in computer science or equivalent.
• At least three (3) years of IT experience including at least two (2) years of experience in one or more IT implementation project(s);
• At least two (2) years of IT experience that covers one or more of the following areas:
• ensuring conformance of software package with requirements.
• cording according to program specifications using the proposed software.
• conducting program testing and suite trials.
• preparation of job control procedures for both trial and production runs.
• Experience in Java, OpenJDK, Spring framework, GIT, REST API, Jasper Report. 
• Experience in RDBMS, SQL.
• Experience in data migration.
• Good communication skill in both spoken and written English and Chinese.

Our client a Commercial bank is looking to hire DevOps Engineer

Responsibilities:

• Deploying, automating, maintaining and managing production systems.
• System troubleshooting and problem solving across platform and application domains.
• Evaluate new technology options and vendor products.
• Ensuring critical system security using best in class security solutions.
• Manage our continuous integration and delivery platform to maximize efficiency.
• Iterate on best practices to increase the quality & velocity of deployments.
• Sustain and improve the process of knowledge sharing throughout the engineering team.
• Develop and maintain solutions for operational administration, system/data backup, disaster recovery, and security/performance monitoring.
• Work collaboratively with multiple agile teams to help deliver end-to-end products and features, seeing them through from conception to delivery.
• Assist to plan the enhancement and refreshment of related technology infrastructure.
• Assist to define IT policy and standards pertaining in field.
• Enforce and execute problem and change management procedures.
• Support and ensure deliverables follow IT standard and guideline, covering not only anti-money laundering and counter terrorist financing controls in accordance with regulatory standards and policies.
• Chance to work in Data Center to assist and support self-managed server.
• Responsible to support 7x24 business as usual operations.

A)   Knowledge, Skill & Attributes

• Related exposure to multiple computer platforms.
• Related experience and knowledge on various banking applications and architecture design
• Fair insight to technology trend and new technology
• Basic knowledge and experience on related products.
• Related hands-on knowledge in system integration implementation.
• Good communication and inter-personal skills
• Related experience in supporting Unix/Linux OS, Middleware and Database.
• Familiar with Agile, DevOps, IaC and related technique in field.
• Familiar with Cloud and Virtualization technology.

B)   Academic and Professional Qualification

• Preferably degree holder in Information Technology or related disciplines
• Certification in OCP, CKA and/or RHCE preferred
• ITIL/PMP certification is also an added advantage

C)   Training and Relevant Experiences

• At least 2 years’ experience with implementing high-scale cloud architectures using modern, cloud-based container and On-Premise Platforms (PaaS/SaaS)
• Excellent coding and scripting skills (Bash, Python, Terraform)
• Working knowledge in deployment automation solutions (i.e. Puppet, Chef, Ansible)
• In-deep knowledge of cloud infrastructure (AWS, Azure, AliCloud or any Cloud platform in market)
• Practical experience with containers and container orchestration platform such as Docker, OpenShift, Kubernetes etc
• Practical experience with C/I & C/D and related DevSecOps tools such as Jira, Jenkins, Maven, NPM, Git/GitOps, Elastic etc.

Our Client a IT Services company is looking to hire System Administrator 

Responsibilities:

The successful candidate will be responsible in the following areas:

• Provide expertise on system administration of container platform using container and orchestration packages
• Perform installation, configuration, patching, upgrading, testing and trouble-shooting
• Provide 7 x 24 maintenance and supporting System
• Perform compilation of reports, compilation / maintenance of system documentation, etc.
• Provide advice and support to the Tenants in container platform on all issues related to System.

• Degree holder in Computer Science, or related discipline 
• At least 4-year experience in implementation, configuration, administration and support of e-applications adopting OSS including at least Linux, Apache, MySQL, Python, etc
• At least 2-year experience in design and implementation and support of infrastructures applying containers and Kubernetes as core technologies, plus in-depth knowledge in microservices and DevOps
• At least 1-year experience in network design and support experience
• At least 1-year experience in support of container platform using container and orchestration packages such as Openshift or equivalent
• At least 1-year experience in support of applications/infrastructures applying service mesh
• Knowledge and experience in administration of virtualised hosting platform)
• Must possess excellent communication skills in Cantonese and English
• Working Location: Cyberport

Our client a Commercial bank is looking to hire Project Manager – IT Application

Responsibilities:

• Manage/ Lead treasury, trading and financial / regulatory reporting projects to sustain continuous business growth, new financial products of the Bank
• Identifies and handles project and program dependencies. Lead projects that involve multiple stakeholders, ensuring project charters, integrated project plans, resource and contingency plans are prioritized and documented and that risk management processes are in place
• Co-ordinate with all stakeholders including both business, technology and vendor to support both business and system related project implementation.
• Assist in leading/ driving discussion with project members to resolve any implementation issues from both business and technical area, and drive execution according to the project plan.
• Formulate the overall project plan and schedule to report/ track all the progress.
• Lead all the project committee and steering committee to articulate any issues or potential problems for resolution, including presentation on to C level management.
• Comply with the adoption of the Bank’s best practices on Project Management,     Testing Portfolio Management methodology, Project Financial Management and etc. across the project life cycle.

A) Knowledge, Skill & Attributes

• Abundant Project Management in Financial industry is necessary

• In depth knowledge of financial products, pre-trade and post-trade activities.

• Experience of a variety of banking products, finance/accounting (e.g. GL), best practices and technology, experience on internet banking implementation or operations / remittance is highly advantageous.
• Understanding treasury management and behavior of related system, e.g. Murex, Summit
• Strong analytical and communication skills.
• Excellent project portfolio management and leadership skills.
• Excellent command of written and spoken English and Chinese (including Fluent Putonghua).
• Able to work under pressure, tight and multiple deadlines.

B) Academic and Professional Qualification

•  Degree holder in Business, Information Technology, Project Management or related disciplines. Holder of PMP is advantage.

C) Training and Relevant Experiences

•  Minimum 5-6 years solid experience in product support, project management, preferably gained from banking sector.

• Experience in implementing any banking system or operations / remittance in the bank will be an added advantage.
•   Prior experience in system conversion and business integration project is a definite advantage.

Our client a Commercial bank is looking to hire Senior System Analyst

Responsibilities:

• Manage user requirements and prepare functional specification
• Participate in system development and implementation
• Provide application support and maintenance
• Involve in whole Software Development Life Cycle including design, development, SIT, UAT and system implementation
• Liaise with vendor
• Incident management process to ensure service request or production incidents are dealt with promptly and properly managed
• Ensure the development works follow department standards and guidelines.
• Prepare documentation of the analysis and design works.
• Prepare technical design documentation
• Provide guidance to junior team members

A)   Knowledge, Skill & Attributes

• Banking or Finance Experience is preference
• System development and support experience in PL/SQL, Linux shell script
• Experience on Linux Platform
• Experience in using DataStage, Cognos is an advantage
• Understand treasury products is an advantage
• Strong analytical, problem solving and communication skills
• Good command of written and spoken English

B)   Academic and Professional Qualification

• Degree holder in Information Technology

C)   Training and Relevant Experiences

• 6+ years of hands-on development experience in IT industry
• Banking or Finance Experience is preference

Our client a Commercial bank is looking to hire Officer / Senior Officer, Procurement

Responsibilities:

• Prepare purchase order, quotation and price comparison

• Submit IT purchase request

• Liaise with IT and other department on verifying fixed assets record

• Update and manage asset records on purchase items

• Operate procurement and asset management system

• Perform ad-hoc duties as assigned

A)   Knowledge, Skill & Attributes

• Detail-oriented and well-organized
• Mature, independent, self-motivated and able to work under pressure
• Good interpersonal and communication skills

 B)   Academic and Professional Qualification

• F.5 / DSE graduates or above

C)   Training and Relevant Experiences

• 2 - 3 years relevant working experience in sizable company

• Familiar with PC operation (MS Office and Chinese Word Processing)

• More experienced candidate will be considered for the position of Senior Officer

Our client a Commercial bank is looking to hire Project Support Officer

Responsibilities:

• Support data analyzing and generate reports: project schedule, resource allocation and any other project management reports to executive;
• Support ITG timesheet data extraction from project management tool for project cost recharge process;
• Assist in report preparation such as KPI, KRI, ITG Monthly Report, ITG Newsletter, training record etc.;
• Conduct and support the Departmental Website administration and update, Bank’s Annual Document Review, Balance Score Card, Bank Culture Reform and other Bankwide activities;
• Provide staff On-off boarding and user access application support to whole ITG;
• Assist to prepare and conduct the presentation materials for trainings and meetings, act as presenter to ITG staff, if required;
• Support the team in document repositories, operation status tracking & monitoring etc.;
• Support in processes and operations optimization tasks as to achieve the efficiency gain and effort saving for ITG;
• Assist in ad hoc requests or reports from management

A)   Knowledge, Skill & Attributes

• Proficient in PC skills for Microsoft Office (includes MS Word, Excel, PowerPoint etc.);
• Hands-on experience and advance knowledge in Microsoft Excel (Formula setting, vlookup, Pivot Table, etc.) will be an advantage;
• Familiar of using MS SharePoint to maintain information hub and document repositories;
• Good organization skills, interpersonal & communication, problem solving and presentation skills;
• Strong sense in data, detail-minded, organized, responsible and willing to learn;
• Self-motivated, well-organized and able to take up challenge and work under pressure;
• Ability to priorities workload and manage deadlines in a systematic and organized manner;
• Self-initiative and ability to work independently;
• Able to handle ad-hoc assignments and other duties when required;
• Good command of spoken and written in English and Chinese (Cantonese & Putonghua)

B)   Academic and Professional Qualification

• A Bachelor's degree in Business, Administration, Computer Science, Service Management or a related discipline;
• At least 3-5 years’ relevant experience in IT or Project Management;
• Immediate available or short notice is an advantage
  
  

C)   Training and Relevant Experiences

• A minimum of 2-3 years’ experience in the same position / Banking industry is advantageous.

• Knowledge of Windows Active Directory and MS SharePoint are highly preferred.

Our Client a leading insurance company is looking to hire Admin & Client Service.

Responsibilities:

• Assisting Account Handlers for existing and new customers: handling inquiries, comparing quotes, providing after-sales service etc.
• Administrative duties related to preparation and review of documents, presentations, policies, approvals, credit/debit notes.
• Collecting data and entering it correctly into the customer system according to predefined processes and procedures.

• You have at least a secondary school diploma or equivalent through experience.
• You have excellent administrative skills.
• You can organize and prioritize your work well.
•  You are eager to learn and willing to take on new tasks.
• You have good reading comprehension skills and you have an eye for detail.
• You have a service-oriented attitude.
•  You enjoy open communication with all colleagues

Skills:

• Accurate- punctual
• Strong computer skills. You are fluent in Microsoft Office: Word, Excel, outlook
•  Language skills : fluent English, both spoken and written. Any Indian language is a plus
• Team player
•  Priority setting = good planning and timely completion of tasks
• Sense of responsibility
•  Stress resistant
• Customer-oriented

Our client a IT solution is looking to hire Account Executive.

Account Executive at PE Front Office will identify new business opportunities through personal contact, telephone, email & written proposals, pitch PE Front Office offering and convert opportunities into actual long-term clients. Drive the implementation of PE Front Solution in coordination with PE Front Office tech team and manage on-going support thereby ensuring customer success.

Job Responsibilities

• Devise sales strategy for the region to acquire new clients.
• Generate qualified leads through secondary research and networking.
• Develop relationships with decision makers, senior executives, and partners within customer organizations.
• Dive deep into PE Front Office solution, understand the pain areas of customers and why PE Front Office is the ideal solution for that.
• Give PE Front Office product demos to prospects (both in-person and online).
• Work closely with our solutions team to coordinate customer specific sales presentation and in-depth product demonstration.
• Negotiate deals, prepare proposals & agreement, and ensure closure of sales.
• Prepare and present the sales plan, opportunity reviews and future business forecast.
• Ensure customer success by driving the product implementation in a time-bound manner and retention through on-going support & customer engagement.

• Minimum 2-3 years of relevant experience in Software/SaaS Sales to Private Equity, Private Credit/Debt, Venture Capital firms or Limited Partners.

• Proven track record of success in previous sales roles.

• Excellent presentation, interpersonal communication, and analytical skills.

• Ability to conceptualize and build value proposition based on customer’s need both real & perceived.

• Ability to clearly communicate thoughts and ideas in person, over the telephone, and in written correspondence.

• Ability to establish business relationships and speak before an audience in either a live meeting or web conference.

• Proactively own the entire sales process.

• Bachelor’s Degree (Preferably with Finance Background) or Masters Degree

Our client a IT Services company is looking to hire Deskside Support Engineer.

Responsibilities:

• Maintains a first class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner.
• Install, upgrade, support and troubleshoot Windows Operating System and application such as Microsoft office, Adobe and any other authorized desktop application.
• Perform smart hands and eyes for Infrastructure
• Remote support (L2) across the region
• Regional coordination with third party suppliers
• Able to travel to neighboring cities
• Responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools
• Meets established Service Level Agreements (SLAs) guidelines

• Diploma or Degree in IT / IS discipline or equivalent
• At least two years’ experience in end user support
• Very good support knowledge in Microsoft Operation System  
• Very good support knowledge in MS Windows OS and Office suite of product
• Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc.) enough to isolate end user problems.
• Customer focus, with exceptionally good customer service, inter-personal and telephony skills sets.
• Process oriented
• Able to perform in fast moving and demanding environment
• Able to multitasked
• Team player who is self-motivated, self-disciplined and initiative
• Responsible for software development, testing, implementation and maintenance
• Perform the tasks of coding, testing and deploying application programs
• User requirement collection
• Develop and maintain program and system documentation 

Project implementation and Support and enhance business application

Our Client a Leading IT Technology company is looking to hire IT Helpdesk Team Lead.

Responsibilities:

• Maintains a first-class level of customer service ensuring that all customers are responded to and problems are addressed in a timely, efficient and professional manner;
• Be responsible for actively monitoring ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools;
• Identify and escalate priority issues;
• Supervise the team to ensure SLRs are met;
• Resolve day-to-day operation issues and escalate to management where necessary;
• Act as first point of contact for new scope requirements and BAU Escalation;
• Compile monthly progress report on overall status of BAU support, ad-hoc projects and initiatives, including support KPIs;
• Good telephone manner;
• Willing to take shift duties and ad-hoc assignment;

• Bachelor’s degree / diploma in IT / IS discipline or equivalent;
• At least 10 years’ experience in helpdesk support; which included 3 years’ experience leading a team of 10+ helpdesk agents;
• ITIL foundation V3/V4 is required;
• Proficient in written English & Chinese; Fluent in spoken English and Cantonese; Ability to communicate in Mandarin is an advantage;
• 5-day work a week.

Our Client a leading IT Services company is looking to hire Business Analyst.

Responsibilities:

The successful candidate will be responsible in the following areas:

•  Collect and analyze user requirement to prepare functional specifications

• Liaise with business users, vendor and internal IT team to ensure smooth delivery of the project
• Execute user acceptance testing including test planning, execution and defect management
• Initiate, liaise and negotiate with users to reach consensus on the requirements, delivery schedule and resource commitment

• Bachelor’s degree in business, Information Technology or relevant disciplines
• At least 2 years of working experience in Business Analysis
• Strong analytical capabilities and learning ability
• Strong communication skills for navigating through business requirements
• Able to work proactively and under pressure against multiple deadlines
• BA experience in implementing and launching digital products & applications
• Knowledge of software development in Agile Scrum
• Hands-on experience with JIRA, Magento and SQL is a plus
• Have technical sense and be able to work closely with technical/development team
• Good command of spoken and written English and Chinese
• Working location: Whampoa

Our client a multinational company is looking to hire Financial SAP Analyst.

Responsibilities:

•  Translate business objectives and requirements into system design that can be supported by SAP;

• Assist in user requirements study and implementation of existing jewellery and  diamond manufacturing application with enhancements.
• Facilitate functional teams for new SAP implementation and on-going application update and enhancement globally
• Provide ad-hoc support maintenance service and trouble-shooting to end-users;
• Work closely with internal teams and our clients to ensure project tasks are delivered on time and are of satisfactory quality with proper documentation;
• Design a test plan and testing standards to monitor system activities;
• Provide support on SAP process development requests and plan a practical implementation schedule;
• Formulate SAP user guideline and provide training and on-going support;
• Participate in ad hoc projects for business development.

• Consultant services provided to internal user for the financial systems implementations, included accounting, budgeting, business planning and financial analysis; 
• Degree holder in Finance, Accountancy or related disciplines;
• At least 3 years accounting experience with certification of SAP
• A good team player;
• Experience in POS System, SAP, statistics tools, data analysis and CRM systems. 
• Experience and solid knowledge in either two of module (MM, SD, FI/CO)
• Possesses entrepreneurial mindset, good business sense, mature and high integrity.
• Excellent interpersonal skills and presentation skills, customer-oriented. 
• Good planning and organizational skills, event planning skills. 
• Good command on both written and spoken English  
• Immediate available is preferred.

Our client a multinational jewellery company is looking to hire Senior Operations Executive.

The Senior Operations Executive is crucial in ensuring operational efficiency, meeting project deadlines, and driving the overall success of the organization. This position plays a key role in representing High Jewellery and collaborating with IT business partners on diverse digitalization initiatives.

Additionally, the Senior Operations Executive provides essential support for day-to-day office, offers IT assistance to senior executives, and takes charge of staff-related training arrangements.

Responsibilities

Departmental IT Projects:

•  Identify and understand the requirements for departmental IT projects.
• Work closely with the IT business partner to ensure timely and satisfactory project delivery according to the agreed plan.

Training

• Lead a small team to manage the training process, workshop content creation
• Ensure the product knowledge is well delivered to the audience

Department Sales

• Manage the development strategies of High Jewellery and High-end business
• Maintain and recruit HNWI clients and analyse performance
• Collaborate with Retail, Marketing, CRM teams on brand events
• Stay updated with industry trends and react on High Jewellery development strategies
• Grow High Jewellery business in HK , China, Vietnam& Macau markets 

Department Production

• Coordinate and monitor the workflow of production, QC, inventory, launching of new products, customer orders, and repair items - will work very closely with Project Management and Product Planning team.
• Communicate and negotiate with factories and overseas suppliers.
• Review the regular month-end reports and assist in product replenishment and inventory control and handle the shipment (collaborate with Product Planning team).

• Master’s Degree holder in any discipline.
• Proficiency in Java or other related applications. 
• Experience in Luxury Retail Brand management, including Retail Merchandising, P&L management
• Minimum 3-5 years in sourcing and product development in Jewellery industry
• Experience in the luxury retail industry, with a focus on high-end jewelry
• Demonstrated experience in developing and implementing business strategy and action plans.
• Proven track record of achieving sales growth and managing client relationships, particularly with VIP clients.
• Experience in managing and developing a team, including coaching and mentoring. Proficiency in managing a budget and optimizing resources.
• Strong problem-solving skills
• 3-5 years' experience in Operations roles and work experience in retail management is an advantage.
• End to End experience in Jewellery Production
• Lead an experienced team of gemologists and diamonds associates on providing non-biased advice to individual and institutional investors on building and expanding their diamond investment portfolios

Our client a Information Technology company is looking to hire Workplace Support Manager

Job Responsibilities:

• Act as the dedicated single point of contact on Workplace Support services;
•  Monitor and ensure timeliness, quality, and overall effectiveness on service performance on Service Desk and Workplace Support services;
• Review special Service Request that warrant special attention or require further follow-up, if any;
• Review and allocate manpower/ resources at field level;
• Provide analysis on service efficiency and effectiveness and recommends areas for improvement;
•  Organize regular meeting for services performance review;
• Formulate the due diligence, transition, implementation and risk mitigation plan;
• Formulate and continuously improve escalation procedure to facilitate complex problem resolution;
• Coordinate service support resources when specific skills are needed;
• Deliver on demand incident reports, monthly SLRs report, incident performance trend analysis reports and fault pattern analysis reports as well as conduct weekly review meeting and monthly service review meetings with the Employer; 
• Ensure premium services quality and immediate problem resolution; and
• Manage ongoing operations and support issue.
  
  

• Bachelor degree of a relevant discipline and at least 10 years of IT working experience, with at least 5 years in workplace support operations and minimum 3 years in a supervisory or managerial role
•  ITIL certified
• Proven experience in infrastructure technology management
• Proficiencies in project management and technical knowledge
• A continuous learner that stays abreast with industry knowledge and technology
• An advanced degree in a relevant field is a plus
• Relevant certifications, such as CCNP, AWS Certified Cloud Practitioner, or CompTIA Project+, are a plus

Our client a leading Information Technology company is looking to hire End User Field Services - Site Lead (Onsite Support Lead).

Job Responsibilities:

• Team Lead role at the customer site for IT Workplace support and/or infrastructure;
• Responsible for actively monitoring incident and service request ticket queue and all assigned tickets, ensure accurate logging, categorization, prioritization, initial diagnosis, routing, functional escalation, and data integrity of all applicable incidents and requests in ticketing tools to meet the Service level;
• Act as first point of contact for new scope requirements and BAU Escalation;
• Accountable in developing a comprehensive understanding of the Asia region’s IT requirements;
• Compile monthly progress report on overall status of BAU support, ad-hoc projects and initiatives, including support KPIs;
• Responsible for providing prioritization of tasks and projects on the daily basis
• Develop relationship with the region stakeholders to serve as trusted lead to the business users
• Have a good understanding of IT Service Management for the client company
• Ensure the end users receive high quality operational end user deskside support
• VIP support

• Bachelor’s degree in IT / IS discipline or equivalent;
• At least 5 years’ experience in end user support; which included 1 to 2 years’ experience leading a team of 3 to 5 engineers; 
• Advantage to have MNC support experience or working for Transportation industries
• Very good support knowledge in MS Windows 10 and Office suite of product
• Basic knowledge of IT Infrastructure (Network topologies, VPN, Firewall, Wintel server etc.) enough knowledge to isolate end user problems and level 1 local server support
• Customer focus, with exceptionally good customer service, inter-personal and telephony skillsets;
• Process oriented and able to multi-tasked;
• Team player who is self-motivated, self-disciplined and initiative;
• Mentoring/teaching and team management;
• Able to manage Small local project and able to provide regular status update and highlight issues;
• Proficient in written English & Chinese; Fluent in spoken English and Cantonese; Ability to communicate in Mandarin is an advantage;
• Support management in the execution and continuous improvement of services and operations;
• Working location at client sites and willing to travel for business needs;
• ITIL V3/V4, PMP certification is preferred;

Our client a leading Toy Manufacturing company is looking to hire Content Manager / Content Creator.

Job Description:

seeking a skilled Content Creator to oversee the creation and management of year-round promotional and creative contents including new releases and live-stream interactions with audience. The ideal candidate will have a passion for storytelling, an eye for detail, and a strong understanding of marketing strategies, best to have concrete doll related or other collectible products exposure.

 As the Content Manager, you will play a pivotal role in ensuring that our brand's message is effectively conveyed to our target audience across various social media platforms (mainly Facebook, company website blogs, Youtube, Instagram and Twitter etc).

 Key Responsibilities:

• Develop and implement content strategies that align with the company's goals and objectives.

• Create engaging and compelling content for digital platforms, including social media, company website, and email campaigns.

• Scriptwriting for live-stream content and manage an active content calendar for the brand

• Collaborate with the marketing team to create and execute campaigns that drive brand awareness and customer engagement.

• Stay up-to-date on industry trends and best practices to drive innovation and continuous improvement.

• Bachelor's degree in Marketing, Communications, English, or related field, candidate who likes or collects dolls is a bonus.

• Proven experience in content creation and management, preferably within the toy or consumer goods industry.

• Strong writing and editing skills with a keen attention to detail.

• Familiar with the US / North American market

• Proficiency in digital marketing tools and platforms.

• Excellent communication and teamwork abilities.

• Creative mindset with a passion for storytelling and brand building.