About the RoleWe're now looking for a dynamic Assistant Manager to join The Pizza Project Wan Chai, the friendly outpost of our pizza restaurant for t..
About the Role
We're now looking for a dynamic Assistant Manager to join The Pizza Project Wan Chai, the friendly outpost of our pizza restaurant for the people on Star Street.
As an Assistant Manager, you will support the Restaurant Manager in running a top-quality, high-volume venue. You will ensure that the team is well-trained and motivated and consistently delivers our guests a friendly, approachable, caring and informed service experience. You will be identifiable as a manager whilst on the floor, greeting guests and dealing with any issues.
The ideal candidate is passionate about hospitality, has at least one year's experience as an assistant manager in a highly regarded restaurant, and is a hands-on, floor-based manager who enjoys being guest-facing.
Fast-track your career progression, join an internationally diverse work environment, and be a champion of exceptional guest experience.
Duties & Responsibilities
Ensure smooth implementation and execution of the restaurant operations
Provide training to the team to deliver the highest quality of service and sustain the brand image.
Implement marketing activities to drive sales and revenue for the restaurant.
Control stocks for daily use in restaurant to ensure service requirements are met
Supervise and coordinate the prompt, high-standard, efficient and courteous serving of food and beverages in the restaurant.
Manage and store vendors' contracts and invoices
Support the Restaurant Manager in coordinating various activities such as hiring and training, arranging schedules and guest requirements.
Arrange for new employees' proper onboarding (scheduling training and ordering uniforms)
Monitor compliance with safety and hygiene regulations.
Gather guests' feedback, respond accordingly, and resolve guest complaints
3+ years experience in hospitality industry
Strong management skill with a positive mindset and friendly image
Understanding in MS Office
A team player who is reliable and dependable
Enthusiastic when serving guests
Excellent communication, interpersonal and leadership skills
Self-organised and details-oriented with a strong sense of responsibility
Good business sense and operational, administrative and social skills
Passion, determination and commitment for success in the F&B industry
Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity
Key Responsibilities Manage, monitor and investigate general and sensitive complaints and/or feedback received from all channels including Customer Op..
Key Responsibilities Manage, monitor and investigate general and sensitive complaints and/or feedback received from all channels including Customer Opinion Hotline to ensure the complaints are handled timely and appropriately, and comply with the Bank’s and regulatory requirement Identify and suggest gaps and improvement priorities from valid or invalid complaints and escalate to respective business/support units for consideration and implementation of improvement action, to facilitate service quality enhancement and improvement Review voices of customers besides complaints lodged in Complaint Management System to analyze customers’ needs and dissatisfaction and refer to respective department for review and consideration of improvement action Lead the annual review of the Complaint Handling Policy and Complaint Resolution related procedures to ensure regulatory requirements are up-to-date and service quality standard meeting Bank’s expectation Drive the effective and efficient use of the Complaint Management System Drive and monitor for enhancement of the Complaint Management System Assist line manager in the day to day operation of the team to ensure no disruption in handling customers’ complaints / feedback Requirements Degree holder in Quality Management, Social Science, Business Administration or related disciplines Minimum 8 years’ working experience in complaint handling or quality management, preferably from the banking and finance industry Professional Qualification in mediation is preferable High awareness of both quality and risk, especially compliance related risk Good knowledge in banking products (including investment, insurance, credit cards, etc.) and services and selling process, and the relevant regulatory requirements Good command of written and spoken English and Chinese (including Putonghua)
Responsibilities: Monitor operation transactions on daily / weekly / monthly basis; Consolidate and prepare regular departmental reports (such as KP..
Responsibilities: Monitor operation transactions on daily / weekly / monthly basis; Consolidate and prepare regular departmental reports (such as KPI, KRI); Handle BAU tasks of Audit / Bank Confirmation and Charge Waiver Applications; Collect and handle confidential documents for compliance with internal and external regulatory requirements; Assist to review departmental policies and procedures, work manuals and application forms; Assist to handle bank-wide projects and assignments; Perform administrative tasks for other departments; Handle ad-hoc duties assigned by Management Requirements: Degree holder in business or finance related disciplines; At least 5 years of relevant operation management experience in banking industry; Detailed mindset and able to work independently with good communication skills; Familiar with MS Excel, Word and Powerpoint; Fluent in written and spoken English and Chinese (including Cantonese and Mandarin); Immediate availability is preferred.
Senior Accountant / Assistant Finance Manager - Private Equity Fund House
Full-time
Full-time
Others/Any
Hong Kong, Hong Kong
Accounting / Auditing
10 months ago
RESPONSIBILITIES Manage month-end closing, year-end audit and tax filing In charge of consolidation, financial statements and reports, e.g. P&L statem..
RESPONSIBILITIES Manage month-end closing, year-end audit and tax filing In charge of consolidation, financial statements and reports, e.g. P&L statements, balance sheets, and cash flow statements Handle SFC Type 4,9 FRR reporting Assist in budgeting and financial forecasting Analyze performance of the companies REQUIREMENTS Minimum 3-6 years of relevant Accounting experience preferred, candidates with previous audit background is a plus but not a must Accounting or related Bachelor Degree is preferred Prefer candidates who worked in financial services / asset management / private equities Please Apply Now if you are interested to proceed further. Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.
Analyst/ Assistant Vice President, Credit Management & Control Section
Full-time
Full-time
Others/Any
Hong Kong, Hong Kong
Finance / Banking / Insurance
10 months ago
About the Team The Credit Management and Control Section within Hong Kong Corporate Banking Department is responsible for the credit risk analysis and..
About the Team The Credit Management and Control Section within Hong Kong Corporate Banking Department is responsible for the credit risk analysis and control of the local corporate banking customer portfolios and related mitigation including credit application, rating application preparation, monitoring of the customer credit performance, etc. The role is crucial in supporting the Corporate Banking Department to achieve its business target and comply with regulatory requirements. Role Requirements To prepare and review loan / guarantee / security / derivatives related agreements and documents for customers of Hong Kong Corporate Banking Department No. 2 (HKCBD2) and Hong Kong Corporate Banking Department No. 3 (HKCBD3). To instruct and liaise with the Bank's approved solicitors firm in respect of non-standard, security and/or complicated documentation. To prepare covenant monitoring check sheet for eligible facilities provided to customers of HKCBD2 and HKCBD3. To follow the policy & direction of the Dept. /Section, and to assist your superiors in accomplishing the Dept. /Section’s overall duties & responsibilities at all times. To provide support in other general affairs of the Section. Essential Functions To ensure credit related document executed by the Bank is legal binding and with perfect protection on the Bank’s interest. To ensure credit related document executed by the Bank is fully compliance with approved conditions, statutory and internal requirements. Competencies We are looking for an individual who should be able to judge priority among tasks and makes practical scheduling and time management to complete tasks before deadline. He/she should be able to work independently or in a team. The individual should be able to effectively negotiate with his/her external/internal counterparties to executive regular tasks. He/she is an excellent team player and has an innovative spirit. He/she should respect for, and commit to high standards of business conduct and integrity. He/she should build good working relationship with other members and stakeholders and effectively collaborates with them to achieve Team/Section goals. Work experience, education and skills Bachelor's Degree in Finance, Business or related discipline; At least 2 years’ experience in credit documentation with a corporate bank; Knowledge of credit documentation (syndication & bilateral), related procedures and products, and relevant legal requirement. Exposure in syndication / loan administration with commercial or corporate bank is desirable; Strong analytical, problem solving, interpersonal and negotiation skills; Proficiency in both spoken and written English and Cantonese; Independent, hardworking and willing to work under pressure. eFCSoSe
Date Posted:2024-02-02Country: Hong KongLocation: 12/F, Goldin Financial Global Centre, 17 Kai Cheung Road, Kowloon Bay, Kowloon, Hong KongResponsibil..
Date Posted:
2024-02-02
Country:
Hong Kong
Location:
12/F, Goldin Financial Global Centre, 17 Kai Cheung Road, Kowloon Bay, Kowloon, Hong Kong
Responsibilities
Create and update audit processes and scoring system on maintenance quality, modernization in process check and handover
Assist on company ACE & ISO audit and coordinate with internal & external auditors to arrange all assessments & certifications
Conduct regular auditor on maintenance quality, modernization in process check and handover, update to corresponding scorecard
Review results with auditees and propose improvement actions
Consolidate finding from audits and provide regular presentation to management with improvement proposal/program
Conduct training on quality and safety aspects to frontlines to achieve ongoing improvement
Requirements
Degree holder with relevant qualifications in quality, engineering and industrial discipline preferred
At least 5 years experience in quality & field operation. Lift and escalator field experience is preferred
Experience in managing process improvement projects and familiar with process improvement tooling
Emphasizing excellence, able to deal with complexity, strong in problem solving and think out of the box
Self-initiative, possess high level of resilience in driving change across regions
Good analytical, planning, organizing and interpersonal
Possess teamwork spirit and collaboration skills
Good command of both written and spoken English, Chinese and Mandarin
We offer remuneration package including attractive salary, comprehensive fringe benefits and excellent opportunities for the right candidate. (*** Employee Scholar Program up to $160,000/ person for each degree***)
Website: http://www.otis.com/
Information provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 24 months.
By submitting an application and/or your resume in response to this job notice, you have read and hereby consent to our (i) Personal Information Collection Statement (for Recruitment), (ii) Terms of Use, (iii) Otis Job Applicant Privacy Policy. If you do not consent to the above, OTIS Elevator Company (H.K.) Limited and its affiliates will not be able to accept and process your application.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with aproven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovativeglobal industry leaderwith a resilient business model. You’llbelong to a diverse,trusted,and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provideopportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.We are guided by our values that we call ourThree Absolutes –prioritizing Safety, Ethics, Qualityin all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
· Develop engaging design and content for digital training/learning and facilitate digitalization of education practices, not limited to e-learning p..
· Develop engaging design and content for digital training/learning and facilitate digitalization of education practices, not limited to e-learning platform and live streaming · Evaluate and review the performance of beauty advisors · Assess field team's education needs and per door improvement analysis · Manage the full spectrum of education activities, including field coaching and special education projects · Develop, implement, and cascade classroom education programs and seasonal seminars for all target participants · Improve customer service experience, create engaged customers and facilitate organic growth · Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis · Take ownership of customers issues and follow problems through resolution · Analyze service statistics and compile accurate reports · Work on education program and material development, not limited to localization of global education programs, translation of education materials and writing of training notes · Assist in execution of Global programs and develop local training programs to meet the specific needs for field staff · Work closely with Marketing & Sales team to identify any new training news and propose remedial measures and coach beauty advisors · Take part in product presentation for Marketing or PR Events Qualifications Minimum of 6 year of relevant experience in training in beauty fields Bachelor’s Degree with a focus in Business or equivalent Solid experience in both classroom training and field coaching In-depth knowledge of the latest beauty products and trends Strong business acumen, proactive, a passion for excellence Excellent presentation skills and communication skills with strong graphic sense and visual storytelling skill Resourceful with good initiative and result-oriented Creative and with an enthusiasm in beauty Proficient in video editing software including Premiere, Photoshop, iMovie, After Effects etc Proficient in using the MS Excel, Words, and PowerPoint Good command in written and speaking English and Chinese Job: Education / Training Primary Location: Asia Pacific-CN-HK-Yau Tsim Mong Job Type: Standard Schedule: Full-time Shift: 1st (Day) Shift Job Number: 240126
Assistant Manager/ AVP, Settlement - Chinese iBank
Full-time
Full-time
Others/Any
Hong Kong, Hong Kong
Manufacturing / Production
10 months ago
Our client is a reputable Chinese iBank. They are looking for an Assistant Manager to join their settlement team. Description Perform the daily operat..
Our client is a reputable Chinese iBank. They are looking for an Assistant Manager to join their settlement team. Description Perform the daily operations of settlements for global equities, futures/options and bonds products Corporate action for equities and bonds market Estimate funding requirement for equities, derivatives and bonds market Client & exchange / broker trade and position reconciliation Client money segregation Provides quality support to both internal and external clients for ad hoc and regular queries Project participation and implementation for new business/system enhancement Profile Bachelor Degree Holder 2+ years of experience in settlement operations Familiar with HK/ US/ JP stocks settlement or/and bond settlement Detail minded and able to work under tight deadline Team player with self initiative Job Offer Strong Reputation and Sizable Firm Excellent Bonus Stable Working Hours
3 months contract- Corporate Access Our client is a leading international financial institution. Their corporate access team is looking for a contract..
3 months contract- Corporate Access Our client is a leading international financial institution. Their corporate access team is looking for a contractor to assist in their upcoming corporate access event. Mission Providing logistic support for various corporate access activities and event coordination (corporate days, roadshows and conferences) Preparation and onsite support for conferences, corporate days and roadshows IR meeting arrangement accessing to regional corporates for corporate access meetings Generate post event statistics Requirements Mandarin, Cantonese and fluent English is required Good command of IT skills (knowledge of excel, pivot tables) At least 3 years of relevant experience, preferably in corporate access/roadshow Strong attention to details and organized person Good communication with internal staff and external
Requirements
- Diploma or Degree Holder
- Formal secretarial/ management training is preferred
- Minimum 4 to 6 years relevant w..
Requirements
- Diploma or Degree Holder
- Formal secretarial/ management training is preferred
- Minimum 4 to 6 years relevant working experience
- Solid secretarial experience in supporting senior management is preferable
- Good command of written and spoken English, Mandarin and Cantonese
- Proficient in MS Word, Excel and Chinese Word Processing
- Good communication and interpersonal skills
- Presentable, responsible and self-motivated
- Attentive to details, mature and independent
Remuneration
5-day work
Apply Method
We offer an excellent career prospect to the right candidate. Interested parties please send email to [email protected]
(All personal data collected will be treated in strict confidence and will only be used for recruitment purpose only)
Underwriting Manager (Assistant Manager to Senior Manager Level) - Life Insurance
Full-time
Full-time
Others/Any
Hong Kong, Hong Kong
Sales / Marketing
10 months ago
Responsibilities: Lead and manage an underwriting team, ensuring high-quality service to sales channels. Monitor team performance to meet service leve..
Responsibilities: Lead and manage an underwriting team, ensuring high-quality service to sales channels. Monitor team performance to meet service level agreements and maintain excellence. Conduct risk assessments and underwrite cases within your authority. Provide coaching and guidance to junior underwriters for their development. Participate in projects, implement underwriting initiatives, and analyze performance data. Requirements: University degree in any discipline. Minimum 8 years of experience in life insurance underwriting, with at least 4 years in a supervisory role. Professional qualification in Life Insurance, such as FLMI (Fellow, Life Management Institute). Strong interpersonal skills and customer service orientation. Fluent in English and Cantonese, with proficiency in Putonghua being advantageous. Proficient in MS Word, Excel, PowerPoint, and Chinese word processing.
Assistant Operation Manager (KYC/CDD) (Customer Due Diligence Division）
Full-time
Full-time
Others/Any
Hong Kong, Hong Kong
Manufacturing / Production
10 months ago
Responsibilities: Engage in Customer Due Diligence process for onboarding, periodic review and trigger event review Analyze KYC information and docume..
Responsibilities: Engage in Customer Due Diligence process for onboarding, periodic review and trigger event review Analyze KYC information and documents Contact customers to complete CDD requirements within defined service level Comply with relevant regulatory requirements and the Bank's internal policies. and guidelines Requirements: Diploma holder or above with major in Banking and Finance, Business Administration, Economics or other related disciplines. Relevant qualification in CAMS, AAMLP Core Level, Six Sigma Green Belt holder will be an advantage. At least 1 years working experience in Banking or Finance or other related fields. Knowledge of Microsoft software (Word, Excel, PowerPoint) and Chinese word processing. Self-motivated, able to work independently and willing to accept challenges. Good command of both verbal and written English and Chinese
What you will doThe Service team delivers innovative maintenance and service solutions to a wide customer base across all industry segments for HVAC s..
What you will do
The Service team delivers innovative maintenance and service solutions to a wide customer base across all industry segments for HVAC systems. You will be part of a growing team leading engineers and technicians to maintain and support customer’s facilities.
How you will do it
Supervise a team to provide support in maintenance, retrofit work, testing and commissioning, installation, service and maintenance works, including hardware, software and trouble-shooting projects
Ensure quality of work to the satisfaction of customer and meet the agreed statement and quality standard
Coordinate all the site works including those performed by subcontractors to ensure compliance with requirement
Prepare maintenance and retrofit proposal and tender
Maintain good relationship with customers
What we look for
Required
Higher Diploma or Degree in Building Service / Electrical / Mechanical Engineering or equivalent
5 to 7 years’ relevant work experience in Chiller / HVAC
What you will do The team delivers innovative solutions to a wide customer base across all industry segments for BMS systems. You will be part of..
What you will do
The team delivers innovative solutions to a wide customer base across all industry segments forBMSsystems. You will be part of a growing project / service team of BMS driving new projects or maintaining customer’s facilities.
How you will do it
Assist Manager in tender preparation, tender analysis and price negotiation
Coordinate with clients, consultants and sub-contractors for project implementation
Handle project administration
What we look for
Required
Higher Diploma or Degree in Building Service / Electrical / Mechanical Engineering or equivalent
2 to10 years’ relevant experiences
Preferred
Effective interpersonal, presentation and project management skills
Good problem solving techniques, organizing and planning ability
Good spoken and written in English and Chinese
Independent and able to work under pressure & tight deadline
About the RoleWe're now looking for a dynamic Assistant Manager to join The Pizza Project Central, the buzzing flagship of our pizza restaurant for th..
About the Role
We're now looking for a dynamic Assistant Manager to join The Pizza Project Central, the buzzing flagship of our pizza restaurant for the people, on lively Peel Street.
As an Assistant Manager, you will support the Restaurant Manager in running a top-quality, high-volume venue. You will ensure the team is well-trained and motivated and consistently delivers our guests a friendly, approachable, caring and informed service experience. You will be identifiable as a manager whilst on the floor, greeting guests and dealing with any issues.
The ideal candidate is passionate about hospitality, has at least one year's experience as an assistant manager in a highly regarded restaurant, and is a hands-on, floor-based manager who enjoys being guest-facing.
Fast-track your career progression, join an internationally diverse work environment, and be a champion of exceptional guest experience.
Duties & Responsibilities
Ensure smooth implementation and execution of the restaurant operations.
Provide training to the team to deliver the highest quality of service and sustain the brand image.
Implement marketing activities to drive sales and revenue for the restaurant.
Control stocks for daily use in restaurant to ensure service requirements are met
Supervise and coordinate the prompt, high-standard, efficient and courteous serving of food and beverages in the restaurant.
Manage and store vendors' contracts and invoices.
Support the Restaurant Manager in coordinating various activities such as hiring and training, arranging schedules and guest requirements.
Arrange for new employees' proper onboarding (scheduling training and ordering uniforms)
Monitor compliance with safety and hygiene regulations.
Gather guests' feedback, respond accordingly, and resolve guest complaints.
3+ years experience in hospitality industry
Strong management skill with a positive mindset and friendly image
Understanding in MS Office
A team player who is reliable and dependable
Enthusiastic when serving guests
Excellent communication, interpersonal and leadership skills
Self-organised and details-oriented with a strong sense of responsibility
Good business sense and operational, administrative and social skills
Passion, determination and commitment for success in the F&B industry
Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity
Principal Systems Analyst - Assistant Vice President - Markets Systems - IT
Full-time
Full-time
Others/Any
Hong Kong, Hong Kong
Information Technology
10 months ago
Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper,..
Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all." Job Summary: The Markets Systems Technology team is responsible for delivering first-in-class systems for trading, market data dissemination and surveillance monitoring in cash and derivatives markets. We play a critical role in managing the full software development cycle, including architecture design, development, testing and implementation of our mission critical systems. We also partner with infrastructure and cyber security team to operate our systems in such fast growing financial markets in Hong Kong. Job Duties: We are seeking for a motivated and energetic Software Engineer to join our Markets Systems technology team. You will have the opportunity to work with a group of talented and passionate software engineers whom shared the vision of enhancing the current HKEX systems whilst working towards the development of the next generation of HKEX platforms. If you want to make an impact, come and join us. Responsibilities: Responsible for system development and project implementation activities including the business requirement analysis, resource estimation, schedule development, application development, testing and documentation for cash market systems. Collaborate with business user divisions to collect business requirements Collaborate with other IT teams on activities with common systems impacts Carry out production support and BAU task Perform quality review for software design and carry out required code changes in application development Conduct and support the testing in various phases of software development process Assess technological risk and drive actions for mitigation Establish technical excellence and follow industry best practices Uphold compliance with organization policies and standards Requirements : Degree in Computer Science, MIS, IT or related disciplines Minimum 10 years' relevant experience within similar industry or sizeable organizations. Solid skills in Linux, C/C++, Python, unicast and multicast network programming, shell scripting etc. With strong object oriented programming skills but less experience in C/C++ will also be considered. Good understanding and experience in DevOps framework and tools (eg. Jira, Git, Jenkins etc.) Experienced in project for development of large scale mission critical market systems Good understanding of securities and/or derivatives industry. Knowledge of FIX protocol is an added advantage Experience in securities trading system is an added advantage Strong analytical, interpersonal, communication skills. Good analytic mind, self-motivated and able to work independently Good command of written and spoken English and Chinese ( Mandarin is an added advantage). HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace. Location: HKEX - TKO Shift: Standard - 40 Hours (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Permanent
Operation Manager - Assistant Vice President - Enterprise Systems Operations - IT
Full-time
Full-time
Others/Any
Hong Kong, Hong Kong
Information Technology
10 months ago
Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper,..
Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all." Job Summary: The Enterprise System Operations team under System & Network Operations department is responsible for managing the round-the-clock, 24x7 operations of HKEX enterprise systems. We play a critical role to ensure high system availability of Markets, while we will continuously enhance the team to support our future business need. Job Duties: As an Operation Manager, you are in charge of our shift operation team resources to ensure high efficiency and integrity of our daily system operations supporting both internal users and external parties. You will be responsible for developing your team with new skills and processes over a transformation journey. You will be managing key operations responsibilities, including incident handling, escalation, operation acceptance of key system rollouts or system releases and business continuity plan execution. according to the industrial best practice. Responsibilities: Drive the team to achieve the continuous service improvement objective(s), by regularly review and modernize the team process/workflow and enhance the team performance/efficiency. Ensure smooth, effective and efficient systems operations for both daily BAU operation including post critical system change. Ensure all operational KPIs and metrics are being measured and met, including internal customers satisfaction objectives. Team resource management for system operations including severe weather and failover events. Plan and arrange proper training and staff development for the team to improve their skillsets and knowledge, to support upcoming changes on team structure/process/workflow. Ensure proper event/incident management with proper management escalation where appropriate in accordance with industrial best practice/standard (e.g. ITIL). Manage IT systems failover within agreeable RTO and RPO in according to standard operations procedures, coordinate with corresponding stakeholders for the planning and execution of IT BCP and service continuity drill exercises. Ensure the appropriate controls and relevant documentation is maintained in accordance with relevant company policies and IT standards. Requirements: Diploma or above in Computer Science, Information System or IT relevant discipline. At least 10 years' experience in data center and systems operations. Experience in managing 24x7 mission critical operations and project management. Familiar with the operations of Linux and Windows, IBM mainframe and Cloud is an advantage. Self-motivated, strong leadership, and ability to share new thinking models for improvement and enhancement in systems operations. Possession of ITIL Certification, ISO27001 Certification, Cloud related Certification is an advantage. Strong problem solving, communication, open discussion, team coaching, interpersonal and presentation skills. Good command of written and spoken English and Chinese. Fluent Mandarin is an advantage. HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace. Location: HKEX - TKO Shift: 7x24 Shift (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Permanent
Assistant Vice President, Operations, Change Management (Contract for 12 months)
Full-time
Full-time
Others/Any
Hong Kong, Hong Kong
Accounting / Auditing
10 months ago
Location: HKEX - Exchange Square Shift: Standard - 40 Hours (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Contract Job Summary: HKEX is emba..
Location: HKEX - Exchange Square Shift: Standard - 40 Hours (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Contract Job Summary: HKEX is embarking upon a major replacement of its core platforms to support its vision for the market place of the future. The target platforms need to realize new capabilities, and will be on architectural foundations that allow synergies, operational efficiencies and growth across HKEX's major asset classes. The role is to define and document business and system functional requirements and to participate in gap analysis of new and enhanced systems of this particular design phase. Be considered for this role you must have a proven track record of Business Analysis and system change exposure within a financial services environment. The successful candidate will have experience of delivering a project within a dynamic environment and a challenging timescale. Strong ability to analyze and document system requirements and excellent communication skills are essential requirements for this role. Job Duties: Responsibilities: Support the delivery of large-scale projects/initiatives within Change Management, and collaborate closely with different project stakeholders across teams Identify business process flows for the services we are offering (e.g. trading, clearing, settlement, custody) and identify/propose improvements to the flow Collaborate with internal and external stakeholders to capture service enhancements and business requirements Further translate and refine the business requirements into concrete functions and logic to be supported by the platform or system Propose and evaluate options for solution Produce properly structured requirements documents, end-to-end process flows and use-cases Work with IT and/or third party software providers / systems analysts to ensure that requirements are understood and solutions are developed to fulfill the requirements Assist in defining test cases Liaise with internal users, external business counterparts, relevant statutory bodies and participants on different products and services Contribute to timely delivery of the project in line with project scope and expectation Requirements: University Degree, preferably in business, information technology or related disciplines At least 6 years of experience in financial industry, preferably in well-established financial organizations with knowledge on electronic trading, clearing, risk management and/or settlement of cash and/or derivatives markets Proven business analysis experience on large projects Preferably IIBA and/or PMI-PBA certified, or equivalent Self-motivated with good written and spoken communication and interpersonal skills A team player and a self-starter, who can proactively engage with peers and clients, take ownership to ensure timely completion of all deliverables Ability to work at a fast pace in a team and adapt style to ensure the project is successful Company Introduction: Hong Kong Exchanges and Clearing Limited (HKEX) is one of the world's major exchange groups, and operates a range of equity, commodity, fixed income and currency markets. HKEX is the world's leading IPO market and as Hong Kong's only securities and derivatives exchange and sole operator of its clearing houses, it is uniquely placed to offer regional and international investors access to Asia's most vibrant markets. As the global markets leader in the Asian time-zone, we offer a world of opportunities for early careers and experienced hires. Here, we know that diverse thinking fosters better solutions, and we are committed to building an open and dynamic environment which allows our business to innovate and our people to thrive. Discover the latest career opportunities and programmes at HKEX. HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.
Senior Service Delivery Manager - Assistant Vice President - Workplace Technology - IT
Full-time
Full-time
Others/Any
Hong Kong, Hong Kong
Information Technology
10 months ago
Job Summary: The Workplace Technology is responsible the Service Delivery functions for the HKEX community. The team has an engineering function, risk..
Job Summary: The Workplace Technology is responsible the Service Delivery functions for the HKEX community. The team has an engineering function, risk management team, employee experience, risk management, production support and the change management team. Job Duties: As a Senior Service Delivery Manager, you will have the opportunity to work on latest technology enhancement projects as well as collaborating closely with business users on a regularly basis. You will be part of an elite team that drives world class IT standard and gain invaluable working experience in a top tier exchange in the financial industry. Responsibilities: Lead the Service Delivery function to ensure high-quality business partnership and requirements analysis on technology projects and product development Manage Employee Experiences Initiatives, Workplace Technology Change, Product Adoption and Training Collaborate with Infrastructure, Application teams and Vendors to ensure all projects are delivered on-time, within budget and good quality Drive for continuous services improvement Requirements: Bachelor Degree in Computer Science, IT or equivalent discipline. Minimum 8 years IT experience in IT Business Relationship or Project Management, of which 3 years in a team lead or managerial role. Working knowledge of IT Infrastructure implementation, including Servers, Networking and Storage Microsoft 365 experience is essential. IT Financials and Budgeting experience is beneficial. S trong organizational and communication skills in both English and Chinese. Company Introduction: Hong Kong Exchanges and Clearing Limited (HKEX) is one of the world's major exchange groups, and operates a range of equity, commodity, fixed income and currency markets. HKEX is the world's leading IPO market and as Hong Kong's only securities and derivatives exchange and sole operator of its clearing houses, it is uniquely placed to offer regional and international investors access to Asia's most vibrant markets. As the global markets leader in the Asian time-zone, we offer a world of opportunities for early careers and experienced hires. Here, we know that diverse thinking fosters better solutions, and we are committed to building an open and dynamic environment which allows our business to innovate and our people to thrive. Discover the latest career opportunities and programmes at HKEX. HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace. Location: HKEX - Exchange Square Shift: Standard - 40 Hours (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Permanent
Systems Development Manager / Project Manager - Assistant Vice President - Corporate Web Services - IT
Full-time
Full-time
Others/Any
Hong Kong, Hong Kong
Information Technology
10 months ago
Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper,..
Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all." Job Summary: IT Corporate Web Services team is responsible for implementation, development and support of multiple corporate wide used systems including our external Websites and Intranet. We partner and collaborate with the systems infrastructure and information security teams to ensure high service level and systems availability are provided to our internal corporate divisions. Job Duties: We are seeking a dynamic and passionate IT professional as a System Development Manager / Project Manager in IT Corporate Web Services team. The incumbent will be responsible for IT project implementation and monitoring day-to-day production support activities of different applications for HKEX. Responsibilities: Responsible for IT project management and system development activities including the business requirement analysis, resources estimation, schedule development, testing and documentation. Lead and manage cross functional teams to achieve projects requirements deadlines and schedules Prepare project status reports and coordination of change requests Collaborate with teams across IT division, business users and external vendors Investigate and manage resolution of system design defects and technical issues by working with related technical teams Perform quality review for software design and code changes Undertake any other assignments and projects as assigned by supervisor Manage and participate in activities across SDLC phases, from requirement analysis, design, system development, testing and deployment to support Manage and support digital and cloud application onboarding to corporate environment Requirements: Degree in Computer Science, MIS, IT or related disciplines Minimum 8 years of IT work experience in project management, application development & support of business application systems Previous implementation experience in cloud-based applications is a definite advantage Good understanding of cyber security risk and technology control Good proficiency of M365 Platform production is an advantage (Specially for SharePoint Online, Power Apps and Power Automate...etc) Strong analytical, interpersonal, communication and people management skills Good command of written and spoken English and Chinese HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace. Location: HKEX - TKO Shift: Standard - 40 Hours (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Permanent
Assistant Index Review Manager - Hang Seng Indexes - Hang Seng Bank (HK)
Full-time
Full-time
Others/Any
Hong Kong, Hong Kong
Finance / Banking / Insurance
10 months ago
Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital ro..
Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Hang Seng Indexes Company Ltd Hang Seng Indexes Company Limited ('Hang Seng Indexes Company') manages and compiles the Hang Seng Family of Indexes, which cover stocks listed in Hong Kong and Mainland China. Our index series includes the Hang Seng Index, the Hang Seng China Enterprises Index and the Hang Seng TECH Index, as well as Stock Connect, Greater Bay Area and sector-related indexes. As at the end of 2021, assets under management in products passively tracking indexes in the Hang Seng Family of Indexes had reached a total of about US$44 billion. Hang Seng Indexes Company is a wholly owned subsidiary of Hang Seng Bank. Our company is a team of professionals who strives for delivering quality, efficient and world-class index complier services to customers and financial institutions around the world. To support our business growth, we are currently seeking high calibre professionals to join our team as Assistant Index Review Manager. Principal responsibilities Conduct regular constituent review and index rebalance for Hang Seng Family of Indexes and manage all data required for the processes; Ensure the accuracy of the industry classification and ownership structure analysis results for listed companies; Establish procedures and manuals for all operational processes; Identify solutions for process streamlining and provide business requirements to IT for system enhancements to enhance productivity; Manage and control of the overall quality of the index system (including conducting User Acceptance Test prior to system implementation) to ensure that the system runs smoothly; Manage projects in relation to new index development or index review/ rebalance Requirements University degree in Quantitative Finance, Finance, Economic, Quantitative Analysis, Statistics or a related discipline; Minimum three-year related work experience, preferably with financial data management or equity market operation background; Experience in SQL or other relational database systems and MS Office applications including Excel and Access; Sound knowledge of corporate actions in Hong Kong and/or PRC stock markets; Detail-minded and diligent; strong numerical sense, with an ability to work under pressure and independently; Proficiency in both English and Chinese; Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes ( Candidates with less experience will be considered for the position of Index Review Officer.) Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. #LI-HASE
Assistant Relationship Manager - Corporate Banking - Hang Seng Bank (HK)
Full-time
Full-time
Others/Any
Hong Kong, Hong Kong
Finance / Banking / Insurance
10 months ago
Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital ro..
Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Commercial Banking - Corporate Banking Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists. We are currently seeking a high caliber professional to join our department as Assistant Relationship Manager. Principal responsibilities Develop and manage a quality commercial banking lending portfolio and cross-sell other banking products in order to achieve business targets Prepare credit proposals and monitor account performance Conduct regular and effective credit reviews and inspections of customers' operational facilities to maintain a healthy loan portfolio and take preemptive measures to avoid bad and non-performing loans Collaborate with Credit Risk Management Department to take proactive control measures to ensure credit quality Work closely with Trade Services Departments to provide excellent customer service and strengthen the relationship with customers Requirements University degree in Business Management, Banking, Finance or a related discipline or other relevant qualifications Minimum of 3 years' experience in credit analysis, sales and marketing, and customer relationship management License holder of securities (HKSI) and insurance (IIQE) and fulfillment of the competency requirements to carry out regulated activities as defined under the Securities and Futures Ordinance and Insurance Ordinance strongly desired. Holder of Enhanced Competency Framework - Credit Risk Management (ECF-CRM) is preferred. Strong sales and customer service orientation, with self-motivation and ability to work under pressure Good communication, interpersonal and analytical skills Proficiency in both English and Chinese. High level of customer centricity mindset with dedication to deliver exceptional quality services for customers Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Assistant General Manager, Treasury Risk Management (Counterparty Credit Risk)
Full-time
Full-time
Others/Any
Hong Kong, Hong Kong
Finance / Banking / Insurance
10 months ago
Responsibilities: Lead the team to enhance, plan and implement the counterparty credit risk management framework of the Bank Perform regular CCR monit..
Responsibilities: Lead the team to enhance, plan and implement the counterparty credit risk management framework of the Bank Perform regular CCR monitoring and reporting including limit review, stress testing, concentration analysis, wrong way risk assessment etc. Support business initiatives and new product risk assessment for treasury related products from counterparty credit risk perspective Support CCR risk weighted assets calculation and reporting Monitor the bond investment in banking book of the bank regularly Review and recommend debt capital market’s risk-taking transactions from market risk perspective Analyze the risk profile of CCR and bond investment in banking book and prepare regular meeting materials for risk management committee’s review Review and maintain relevant risk management policies and procedures Support risk and other ad-hoc tasks as assigned Handle enquiries from regulator or auditors and follow up to rectify any findings Requirements: Degree holder in Finance, Risk Management Science, Financial Engineering or related disciplines Minimum 8- 10 years of relevant experience Familiar with regulatory requirements including SACCR, CVA, CR-G13, CR-G-14 Good understanding on ISDA, CSA, initial margin and variation margin standards Strong product knowledge in derivatives and structured products Familiar with SAS, C# is a definite advantage Analytical, self-motivated, detail-minded, organize and able to work independently Good command of written and spoken English and Chinese (including Putonghua) For more details about career opportunities with the Bank, please visit our website http://www.cncbinternational.com/careers/en/index.jsp. Please apply with full resume stating current and expected salaries via https://careers.cncbinternational.com. Personal data collected will be used for recruitment related purposes only. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. However, applicants may be considered for other suitable positions within the Group for a period of not more than 2 years. Personal data will be destroyed at any time after 3 months. China CITIC Bank International is committed to being an equal opportunities employer and intends to provide a work environment free of unlawful discrimination or harassment. All employment decisions will be made in a non-discriminatory manner.
Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a..
Business Function Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Principal Responsibilities • Work with different line managers to develop IT budget including review and consolidate all the budget proposals in a highly accurate manner and comply with company's policies • Provide sound financial management including periodical forecast, strategic cost management and expense analysis and monitoring to ensure it stays within budget • Prepare financial reports to assist management to make financial decisions • Provide business management support in relation to headcount, scorecard, risk control, strategy planning and other ad hoc duties assigned • Conduct risk monitoring in areas related to general ledger movements tracking and outsourcing governance within the department • Participates in the execution of changes to procedures, policies and systems to facilitate company's strategy implementation Requirements • University degree holder in in business, accounting, finance, economics, or related field • Minimum 5 years of working experiences in banking industry and in related area of expertise • Financial management knowledge • Experience with data visualization tools and techniques • Strong analytical and problem-solving skills with the ability to interpret complex datasets • Advanced proficiency in Microsoft Excel, including complex formula creation, pivot tables, and charting • Specialized in IT budgeting is an advantage • Good communication skills in both Chinese & English Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. We regret only shortlisted candidates will be notified.
Primary Details Time Type: Full time Worker Type: Employee Primary Responsibilities Support the implementation of claims management strategies and obj..
Primary Details Time Type: Full time Worker Type: Employee Primary Responsibilities Support the implementation of claims management strategies and objectives for the region / branch Maintain current knowledge of insurance guidelines and policy changes and modifications to approve claims within appropriate authority levels Contribute to the refinement of processes and procedures to improve Claims systems and procedures Maintain good client relationships with the insured, agents, service providers and the general public Respond to client requests in accordance with service standards Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels Ensure legitimate claims are paid in accordance with policy conditions by providing technical expertise and leadership May supervise the investigation and settlement of all claims within the team Provide guidance to other Claims colleagues when needed Qualifications : 3+ years of handling financial lines claims Strong knowledge of insurance industry and claims processes Relevant tertiary or industry qualifications LLB is preferred Experienced in handling legal cases Organizational and communication skills Analytical and negotiation skills Communication Skills in English and Chinese How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
About the Role
About the Role