Total 1,306 Full-time job vacancies in tai po hong kong

Our client that runs a trendy smart casual Jazz bar and restaurant in Dubai is looking for waitresses with a beautiful personality and customer relationship skills to create a welcoming and vibrant atmosphere in their outlet.

The ideal candidate should ideally have the basic knowledge of the sequence of service and waitress skills.

Good in communication and outgoing with an exceptional personality that would suit the venue and atmosphere.

If you have that special vibe then you could be the right candidate

* Basic skills as a waitress

* Friendly and outgoing and beautiful personality

* Can work in a busy bar/restaurant

* Good communication skills

USD 400 to USD 600 + USD 100 Food allowance + USD 100 to 150 (Service charge Avg) USD 150 to 200 Credit card tips + free Accommodation + Transport + uniforms + Health insurance + air ticket ( once every two years) + Paid leave as per UAE laws

Job Responsibilities

• Regularly update and maintain compliance policies
• Compliance housekeeping matters – Maintain accurate records and documentation relating to compliance activities, including PA trading and conflicts
• Monitor and assess compliance risks associated with the company's activities
• Conduct compliance training programs for employees to enhance awareness and understanding of compliance obligations
• Review and approve marketing materials, client communications, and other externally facing documents to ensure compliance
• Perform regular compliance audits and assessments to identify potential issues and implement corrective actions
• Keep abreast of the latest regulatory requirements that apply to hedge fund business and implement such regulations with legal and operations departments as necessary
• Work closely with internal stakeholders to develop and implement compliance programs and initiatives
• Liaise with regulators for general enquiries and onsite inspections, and with auditors with respect to audits
• Regulatory reporting – Ensure and track compliance with relevant regulations, including CFTC, SEC, SFC related filings
• Manage PA dealings, conflicts of interests within the firm
• Participate in the firm’s Vendor Management process
• Administer the firm’s wall-crossing and travel policies
• Responsible for trade surveillance – pre and post-trade monitoring, trade error review, and trade incident investigation and reporting

• Bachelor's degree in a relevant field such as finance, business, or law
• Minimum of 7 years of experience in compliance within the financial industry, preferably in hedge funds or asset management
• Sound knowledge of applicable regulations and laws, such as SFC regulations
• Previous experience in financial audit or with a regulator is a plus
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills to effectively liaise with stakeholders and regulators
• Detail-oriented with the ability to handle multiple tasks and prioritize effectively
• Professional certifications in compliance (e.g., CPA, CAMS, CFE, CRCMP) are highly desirable
• Fluency in English and Mandarin is required (Candidate speaking is a plus)

Hex Trust is a fully-licensed and insured digital asset custodian. Led by veteran banking technologists and award-winning financial services experts, Hex Trust has built Hex Safe, a proprietary bank-grade platform that delivers solutions for digital asset protocols, foundations, financial institutions, and the Web3 ecosystem. Hex Trust has offices in Singapore, Hong Kong, Dubai, Italy, and Vietnam.

Position Summary

At Hex Trust, we’re building trust In the digital asset ecosystem and we’d like you to help us deliver that message to our prospective clients and partners around the world. This is a great opportunity for an experienced sales professional within digital assets and financial services, who would be predominantly responsible for new client acquisitions and revenue generation. 

We’re a small, and high growth FinTech company, providing a wide range of prime brokerage services, including custody and trading. We are looking for energetic individuals with in-depth industry knowledge, confidence, and persistence, to work independently, build relationships, and help broaden our client and partner base and take our business to the next level! 

Duties & Responsibilities

• Client acquisitions and revenue generation across our custody and global markets products, such as full custody, staking, trading, and financing solutions
• Lead and own all elements of the sales life cycles: initial scoping, pipeline management, pitching, contract negotiations, and close sales successfully
• Become a subject matter expert in the digital asset ecosystem and assigned products 
• Collaborate closely with internal teams including Business Development, Client Management, Onboarding, Compliance and Product to continuously improve and exceed revenue targets 
• Keep track of key developments in the digital asset ecosystem and proactively identify new revenue opportunities

• 5-10 years of sales, business development, or client-facing experience working with institutional clients from both traditional financial services and digital assets startups
• Experience with prime brokerage products, such as custody and trading
• Understand the requirements to successfully operate within a regulated financial institution   
• Ability to negotiate and create strong relationships with both Web 2 and Web 3 institutions
• Ability to operate and excel in a fast-paced and often ambiguous, entrepreneurial environment with minimal supervision
• Excellent communication, interpersonal and organizational skills, with the ability to collaborate with both internal and external stakeholders
• Fluent in written and verbal English language required, with additional local language skill an advantage (Mandarin preferred) 
• Cultural alignment with the team, e.g. no prima donnas
  

Candidates who do not tick all the boxes are still encouraged to apply, those with less experience will still be considered for the position but with an adjustment to the level of seniority.

As one of the leading Web3 innovators, Hex Trust offers a front-row seat in the ever-changing blockchain & crypto industry. We genuinely believe that people are our greatest asset, and invest heavily so they’re best prepared to support our mission to unlock ownership in decentralized markets! You will be joining a company that is always committed to creating a supportive & inclusive environment that promotes personal and professional growth furthers your success and drives innovation, collaboration, and passion in the blockchain space.

At Hex Trust, we are proud of our R.A.P.I.D. culture:

• Respect and Inclusion
• Agile
• Passionate
• Indivisible
• Driven by integrity

Join us at Hex Trust and not only can you look forward to working with blockchain professionals to build the decentralized future, but also:

• Flexible Work Arrangements
• Professional Learning and Development Opportunities
• Elevate your work using cutting-edge technology
• Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam

Hex Trust is an equal-opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

We are looking for a Technical Test Analyst based in Hong Kong to assist one of our clients - a Leading Investment Bank. This is a permanent role.

Responsibilities:

• Develop and Execute test scripts, test conditions, input test data, and expected results for test phase/s assigned – ST, SIT, UAT, Failover Test, Capacity Test, and Performance Test
• Follow the defined testing standards and procedures
• Record defects, problems, and issues in accordance with the defined processes
• Work with the application team to resolve any issues that arise out of the testing process
• Inform QA Lead and QA Team of any issues that may affect the schedule or quality of the product or the testing process.
• Be responsible for test activities including development of test artefacts, execution of tests, reporting issues/defects to the project team, and follow up on issues for the assigned projects
• Solves problems using data-driven techniques and able to look for patterns in data
• Onshore coordination (India QA Team, Business Analyst, Development Team and Production Management Team Etc )

• 2-5 years of relevant experience
• UNIX / LINUX Commands. UNIX scripting skills will be highly regarded
• SQL scripting
• Knowledge on Testing tools

1. JIRA
2. Verifix

• Regular team buildings
• 18 leave days / Year
• Health Insurance
• Annual bonus
• Working hours: from 9am to 6pm, Monday to Friday
• E-learning and certifications paths

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 60,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

We are looking for a Database Developer based in Hong Kong to assist one of our clients - a Leading Investment Bank. This is a 12-month contract role.

Responsibilities:

• Optimization and automation of DBA monitor tools
• Develop and improve dashboard to meet management and business needs
• Automate tasks though python, ansible
• Design applications through Oracle Application Express, flask, anaconda

• Develop and automate tasks for DBA Infrastructure team APAC (SG, HK, JP, IN):

1. Knowledge of software development and user interface web applications
2. Hands on experience with SQL
3. Familiarity working with Korn Shell, python, powershell
4. An Ability to understand front end users requirements and a problem-solving attitude
5. Excellent verbal and written communication skills
6. Proven work experience as Database developer

Essential Technical Knowledge/Skills:

• Hands on experience with python, java script, xml oriented to RDBMS (Oracle & Sybase & MSSQL)
• Hands on Oracle Application Express (APEX)
• Development and maintenance of the database stored procedures, views and functions for hosted web applications
• Provide high quality, balanced analysis and advice on a range of issues of considerable complexity within specified SLA
• Take principal responsibility for the identification of key methodological or process issues in the team
• Evaluates solutions critically on the basis of logical assumptions, factual information and chooses appropriate solution
• Good aptitude in comply with ITIL framework (Incident Management, Change Management,)
• Understanding of Business Continuity requirements
• Excellent time management skills
• Hands on experience bash scripting, UNIX knowledge

Qualifications and Experience:

• Degree B.S preferably in an Information Technology
• At least 5 years’ experience in an IT Function of which 3 years’ experience has been as Developer
• Strong interpersonal Skills to interact with fellow team members, fellow teams both regionally and local
• Having analytical skills
• Being able to meet strict deadlines
• Being able to work under stressful circumstances
• Fluency in English.

Other Value-Added Competencies:

• Analytical thinking and strong diagnostic information gathering
• Client-oriented, strong communication and organization skills
• Initiative and multitasking
• Multi-cultural environment (SG, HK, JP, UK, IN, KR, JK, IN)
• Team Player
• Ability to work under pressure

• Coordinate and manage business travel logistics, including accommodation and itineraries
• Schedule and organize appointments, meetings, and events for executives
• Provide comprehensive professional, secretarial, and administrative support
• Liaise and coordinate with international government departments on behalf of executives
• Conduct policy reviews and assist in ensuring compliance with relevant regulations
• Perform errands and handle various ad hoc projects as assigned
• Maintain confidentiality and exercise discretion in handling sensitive information

• Bachelor's Degree or higher in International Business, International Affairs, or a related field
• Minimum of 3 years' experience as an Executive Assistant or in a similar role
• Proficiency in Cantonese, Mandarin, and English, with excellent communication, organizational, and professional writing skills
• Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Proven ability to manage multiple tasks and prioritize effectively
• Experience in liaising and coordinating with international governmental departments
• Experience in policy review and compliance
• Flexibility to work outside regular business hours as required
• Strong attention to detail and problem-solving skills
• High level of professionalism and ability to work independently

• 5-day work week
• Attractive remuneration package
• Comprehensive medical and dental coverage
• Opportunities for professional development and career advancement
• Friendly and collaborative work environment

Together as a team, we're…

seeking an experienced Assistant HR Manager to join our dynamic HR team. In this critical role, you will partner closely with our leaders across different departments to drive people-focused initiatives that support our overall business objectives. We will be one of the key stakeholders to:

• Provide proactive HR business partnership and consultative support to our expanding manufacturing headquarter
• Collaborate with leaders to understand business goals and challenges, then design and implement tailored HR solutions
• Spearhead talent management initiatives such as manpower planning, employee engagement, learning & development, and performance management
• Serve as a trusted advisor, counseling managers on complex employee relations matters and ensuring consistent application of policies
• Build up HR database, and analyze data and metrics to identify trends and opportunities for improvement
• Lead special projects and process improvements to enhance HR service delivery and effectiveness

You'll be a great talent, if you are…

• having minimum of 5 years' experience in HR, preferably in a business partner or generalist role

• having demonstrated ability to think strategically and align HR initiatives with broader business goals
• having strong consultative and influencing skills, with the ability to effectively communicate at all levels
• always think creatively and outside of the box to solve problems.
• are positive, flexible, energetic, and a strong team player.

You will enjoy...  

• A Career opportunity with the market leader in the health product sector

• Casual wear every day to enjoy your work.
• Fun working culture with challenges to learn and grow together
• A career with the market leader in the health product sector from Hong Kong
• Rapid growth opportunities for strong performers.
• Attractive staff purchase discount to experience our quality products.
• Surprisingly convenient transportation from various locations. 
• Lunch meal at an exclusive discount.
• Different special leaves: anniversary leave, birthday leave, study leave….

And more!

Our Client a leading IT Services company is looking to hire Business Analyst.

Responsibilities:

The successful candidate will be responsible in the following areas:

•  Collect and analyze user requirement to prepare functional specifications

• Liaise with business users, vendor and internal IT team to ensure smooth delivery of the project
• Execute user acceptance testing including test planning, execution and defect management
• Initiate, liaise and negotiate with users to reach consensus on the requirements, delivery schedule and resource commitment

• Bachelor’s degree in business, Information Technology or relevant disciplines
• At least 2 years of working experience in Business Analysis
• Strong analytical capabilities and learning ability
• Strong communication skills for navigating through business requirements
• Able to work proactively and under pressure against multiple deadlines
• BA experience in implementing and launching digital products & applications
• Knowledge of software development in Agile Scrum
• Hands-on experience with JIRA, Magento and SQL is a plus
• Have technical sense and be able to work closely with technical/development team
• Good command of spoken and written English and Chinese
• Working location: Whampoa

About the Role

We are now looking for a passionate Sous Chef to join Pane e Latte, our Positano-inspired Italian bakery on the stunning Stanley coast.

You will be working in a fast-paced kitchen, supporting the Head Chef as the second in command in kitchen operations. You will ensure that your section is ready for service and that you prepare the dishes promptly to the expected standards. You will also take ownership of back-of-house duties such as stock take and staff training.

Fast-track your career progression, join an internationally diverse work environment, cook incredible Italian dishes, and be a champion of exceptional guest experience.

Duties & Responsibilities

• Prepare the kitchen for service, both people and mise en place
• Cook dishes in a timely manner up to restaurant standards
• Support colleagues when needed
• Maintain adherence to health and hygiene procedures
• Manage and control stock
• Oversee and train team members

• At least 1 year experience as a Sous Chef, or 3+ years experience working in the kitchen
• Knowledge of Western cuisine, ideally Italian
• Positive attitude with a teamwork mindset
• Sense of responsibility for your role
• Fluency in English is a must, other languages are advantageous
• Embodies our behavioral values – Teamwork, Be nice, Commitment and Positivity

• 50% discount at all our restaurants

• Guaranteed incentive bonus – the teams make our venues successful and are rewarded in line with their performance!
• Credit card tips
• Medical insurance
• Referral bonus

Discover more about your next adventure:

Our client a multinational company is looking to hire Financial SAP Analyst.

Responsibilities:

•  Translate business objectives and requirements into system design that can be supported by SAP;

• Assist in user requirements study and implementation of existing jewellery and  diamond manufacturing application with enhancements.
• Facilitate functional teams for new SAP implementation and on-going application update and enhancement globally
• Provide ad-hoc support maintenance service and trouble-shooting to end-users;
• Work closely with internal teams and our clients to ensure project tasks are delivered on time and are of satisfactory quality with proper documentation;
• Design a test plan and testing standards to monitor system activities;
• Provide support on SAP process development requests and plan a practical implementation schedule;
• Formulate SAP user guideline and provide training and on-going support;
• Participate in ad hoc projects for business development.

• Consultant services provided to internal user for the financial systems implementations, included accounting, budgeting, business planning and financial analysis; 
• Degree holder in Finance, Accountancy or related disciplines;
• At least 3 years accounting experience with certification of SAP
• A good team player;
• Experience in POS System, SAP, statistics tools, data analysis and CRM systems. 
• Experience and solid knowledge in either two of module (MM, SD, FI/CO)
• Possesses entrepreneurial mindset, good business sense, mature and high integrity.
• Excellent interpersonal skills and presentation skills, customer-oriented. 
• Good planning and organizational skills, event planning skills. 
• Good command on both written and spoken English  
• Immediate available is preferred.

Vita Green is a leading health products company in Hong Kong with global presence. We aim to promote health by producing modern herbal remedies manufactured to the highest western pharmaceutical standards as well as importing quality vitamin and health supplements from USA.

VITA GREEN HEALTH PRODUCTS CO LTD.

Senior Research Scientist (TCM Team Lead)

Opportunities

You will be working in a growing department with a team of professionals. You will be involved in the planning and execution of pharmaceutical development programs for the company, and to develop market-driven innovative technology for the company. You will also acquire an understanding of the scientific knowledge and technical know-how required for pharmaceutical advanced formulation technology. You will build up strength in the competitive environment of both local and global pharmaceutical industries.

About the job

Leader of a small team in:-

·        Participate in the ITF project and post-ITF project on novel traditional Chinese Medicines development.

·        Develop new research technologies in new formulation techniques for novel TCM health products.

·        Participate in searching literature, sourcing for new equipment and writing proposals for funding.

• Perform formulation characterization such as moisture content, particle size analysis, microscopic observation, content assay and dissolution experiment.
• Communication with other departments and stakeholders in performing new product development projects and research projects.

Must be hand-on in participating formulation experiments and other activities

About the talent:

• PhD or Master’s in Chinese Medicines, Chemistry, Pharmacy, Pharmacology, Biochemistry, Biomedical Science, Material Science, Food and Nutritional Science, Chemical Engineering or relevant discipline.
• >3 years experience in leading a group of research staff to execute research projects. Experience in TCM research, nanotechnology or formulation technology is highly preferred.
• Good people management and communication skills. Good cultural fit to local research environment.
• Background knowledge in the treatment method of traditional Chinese Medicines is a plus.
• Possess a can-do attitude, positive mind-set, team spirit and strong problem solving skills.

Benefits

• A career opportunity with the market leader in health product sector.
• Comprehensive health insurance from your first day at work.
• Casual wear everyday to enjoy your work.
• Free and convenient shuttles from various locations.
• Generous leave policies, including paid annual leave, birthday leave, and other special leaves
• Many opportunities to learn and grow together.
• Rapid growth opportunities for strong performers. 
• Attractive staff purchase discount from your first day at work.

And more!!!!

#LI-ROMSENIS

• Responsible for maintaining and revamping the Loan Application and Loan Management systems 

• Deliver well-tested codes alongside any new features / bug fixes 
• Participate in various phases of the Software Development Life Cycle (SDLC) for successful project delivery 
• Experienced in troubleshooting incidents and resolving technical issues 
• Automate back-end, API, and front-end test cases using tools 
• Design and execute functional test plans for existing and new features of our products 
• Design Test Scenarios and Test Cases based on business requirement, functional requirement specification, test plan and ensure comprehensive coverage of test cases 
• Due diligence of DEV and QA processes, identify gaps and suggest improvements

• Bachelor's degree in Computer Science / Information Technology (I.T.) or related disciplines, or equivalent qualifications at HKQF level 5 
• At least 4 years of relevant working experience
• Experienced in Programming Language C# / Java (Object Oriented Programming Language)
• Experienced in both RESTful API and Asp.net
• Experienced in managing database in SQL server / MongoDB, as well as Azure cloud
• Frontend experience in Angular Frontend, & Vue.js is an advantage
• Familiar with all phases of testing and know how to write test cases, execute them and communicate the results 
• Excellent communication, interpersonal and presentation skills 
• Well-organized, self-motivated and able to work under pressure 
• Good command of spoken and written English and Chinese 

• Attractive remuneration package
• Career progression opportunities
• Discretionary performance bonus
• Medical & Dental insurance 
• Birthday leave
• Anniversary leave
• Study leave
• Study subsidy scheme
• Employee property loan / personal loan scheme
• Numerous other staff benefits

We are growing! We are currently looking to hire a Training Project Coordinator for our Academy in Hong Kong.

Who we are:
Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing:
You will join a dynamic and fast-paced environment and work closely with the Academy team to handle our company's ongoing projects. You will be working with your team members to ensure that all project requirements, deadlines, and schedules are on track. Responsibilities include submitting project deliverables, preparing status reports, and establishing effective project communication plans as well as the proper execution of said plans.

Key Responsibilities:

The following will vary and be influenced by project, but in principle it will apply to most projects:

Client

• Responsible for maintaining and developing a portfolio (luxury brands) by understanding their current situation and challenges facing them to translate their objectives into internal solutions and coordinate with multiple teams within CXG and external consultants to ensure timely and high-quality deliverables.
• Build professional image and maintain good relationships with key customers.
• Identify key contacts at potential client companies to establish and foster relationships.
• Resolve customer complaints quickly and efficiently.
• Provide excellent service to maintain a positive reputation for the business.
• Ability to sustain the business by finding new training solutions.
• Collect client feedback and their experience on the project.

Consultant/trainer:

• Building extending relationship with associate consultants.
• Provide support and care to associate consultants during project.
• Communicate regularly with associate consultants for latest practice and relationship maintenance.

Manage vendors:

• Sourcing vendor to accomplish different client needs.
• Compare and negotiate quotation with service vendor.
• Managing financial transactions under service agreement.
• Supervising task progress and work quality of service vendors.

Manage projects:

• Lead clients meetings to communicate and diagnose client’s needs
• Confirm with client the objectives and planned benefits of the project
• Define the scope of the project, and if not already in place the delivery strategy through proposal
• Create an effective organization for the project including all key roles and responsibilities
• Plan the project, listing timetable, milestones, and management processes to be employed
• Develop financial and budget controls for the project (OPM / Operating profits margin)
• Lead the team in all phases of the project including associate consultants
• Ensure risks are understood and are being mitigated successfully.
• Organize internal preparation meetings and rehearsal as necessary
• Communicate effectively with and manage stakeholders
• Regularly assess progress in relation to plan and implement appropriate control processes and monitor project cost and budget performance .
• Liaise and negotiate with any internal or external party or partner as required to ensure best OPM of the project
• Ensure all issues are being managed in the most timely manner
• Develop recovery plans when a project is not expected to meet any of its targets or constraints
• Delivering engaging presentations summary for the client (in front of top executives) that will have an impact on maintaining and developing the relationship.

What you will bring along:

• University Degree in Management, Business, Marketing or Communication, Master’s Degree preferred:
• Minimum 2-3 years’ experience in account management in B2B related to brand communication, research, consulting, preferably in a retail environment, hospitality environment, training or market research industry.
• Local language and excellent English level
• Project managements skills
• People skills for multicultural environment
• Knowledge of the luxury industry
• Can work under pressure
• Human relationship skills
• Communication skills
• Negotiation skills
• Good command of Microsoft Office to conduct research finding analysis and build top-notch presentations
• Presentation skills (Ability to present in front of top management)

Key competences:

• Rigorous organization and ability to multitask
• Ability to work under pressure and to manage stress
• Time management
• Interpersonal skills
• Leadership
• Consulting skills
• Analytical aptitude
• Ability to see the “big picture”
• Attention to detail
• Customer-service orientation
• Integrity
• Reliability
• Initiative

If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps. To know more about us, please visit our website: https://www.cxg.com

• Cultivate local marketing and business relationships
• Reach out to potential partners for our Affiliate Program
• Enhance CoinMarketCap’s visibility through local media
• Connect with influencers and the local community
• Collaborate with our core COinMarketCap team to achieve goals

About BEAME Medical Technology Limited:

Be@me is a rapidly expanding digital healthcare startup that is revolutionizing the cosmetic dental industry by making cosmetic dental care more affordable and accessible to everyone. We offer innovative orthodontic solutions for teeth alignment, helping customers live healthy and confident lives. With our international team of medical professionals and state-of-the-art equipment, we provide top-notch orthodontic services tailored to the individual needs of each customer. Join us at Be@me and invest in your smile!

Job Summary:

We are currently seeking a motivated and dynamic Customer Success Specialist to join our team. As a Customer Success Specialist, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our valued customers. Your main responsibility will be to provide exceptional customer service and support, addressing inquiries and resolving any issues that may arise. You will also collaborate with cross-functional teams to ensure a seamless customer experience throughout the entire customer journey.

Key Responsibilities:

• Providing excellent customer service and support, addressing customer inquiries, concerns, and issues in a timely and professional manner.
• Building and maintaining strong relationships with customers, ensuring their needs are met and exceeded.
• Collaborating with internal teams, including sales, marketing, and operations, to ensure a seamless customer experience.
• Handling customer complaints and escalations, finding solutions and resolving issues to the customer's satisfaction.
• Maintaining accurate customer records and documentation, ensuring data integrity and confidentiality.
• Identifying opportunities for process improvements and contribute to the development of customer service policies and procedures.
• Staying up to date with product knowledge and industry trends to effectively assist customers and provide appropriate recommendations.
• Conducting customer satisfaction surveys and gather feedback to continuously improve the customer experience.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field is preferred.

• Proven experience in a customer service role, preferably in the healthcare or dental industry.
• Excellent communication and interpersonal skills, with fluency in English, Cantonese (conversational / native) and Mandarin is highly desirable, allowing you to effectively interact with customers and colleagues in these languages.
• Strong problem-solving and decision-making abilities, with a customer-centric mindset.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• Positive attitude, empathy, and a genuine passion for providing exceptional customer service.

Pirata Group is one of Hong Kong’s most dynamic, creative, and fastest-growing F&B groups. We pride ourselves in having an international workforce with an open, honest, transparent, and collaborative workplace focused on teamwork and guest experience.

We’re now looking for a talented Communications Manager to join our team.

Open to candidates from both the brand and agency sectors, this is an exciting opportunity for an ambitious candidate to orchestrate PR in-house, working closely with high-performing Marketing & Communications colleagues on executing marketing solutions and 360-degree campaigns. 

Responsibilities

• Group PR Strategy
  Plan and deliver effective communications at the Group level, with activities including active pitching for thought leadership opportunities, media interviews, press events, and awards
• Group PR Calendar
  Take ownership of the PR calendar at the Group and Outlet level and execute with correct timing and tactics
• International & Local Media Engagement
  Create and deliver on strategy for international and local media engagement in business, lifestyle, design; and trade journals for hospitality, human resources and other relevant verticals. Deliver on coverage KPI.
• Press Releases
  Write engaging, informative and actionable press releases
• Communication Materials
  Write, develop and edit communication materials including awards pitches, fact sheets and other literature
• Media Hosting & Outreach
  Active media and influencers (KOLs & KOCs) outreach in building and maintaining a robust hosting pipeline for all restaurants, facilitating communications at every level of organisation. Deliver on hosting KPI to help hit coverage KPI, in tandem with Press Office activities
• Events
  Participate in producing events
• Media Library Creation and Maintenance
  Work closely with General Managers and Chefs in building communications assets to effectively execute campaigns  
• Media and Social Listening
  Handle inbound media inquiries, evaluate opportunities, and monitor public and media opinion. Deploy crisis management as and when required.
• Third Party Content
  Ensure accuracy of content on third party websites, including directories, chambers, aggregators, and booking platforms
• Reports & Administration
  Produce monthly reports and activity forecast, internal POs and other administrative tasks
• Collaboration & Teamwork
  Work with the Marketing & Communications team, and individual restaurant teams, in crafting marketing solutions, including overall campaign planning and execution
• Vendor Management
  Manage vendors and suppliers

• University degree, preferably with a major in communications, journalism, humanities, or related disciplines
• 6-8 years of solid communications and media relations experience in F&B, hospitality, travel, retail, or other, related consumer industries
• Excellent command of written and spoken English and Chinese. Fluency in Putonghua is an advantage
• Strong communication, writing, and editing skills
• Multi-tasking under tight timelines, good at problem-solving and attentive to details, resourceful
• Independent, self-motivated and outgoing
• Strong team mindset

• 50% discount at Pirata's group restaurants

• Medical insurance
• Birthday gift certificate
• Referral bonus

Discover more about your next adventure: https://piratagroup.hk/our-story/

• Develop and execute global payment network strategies to ensure efficient and optimized payment operations
• Manage and expand global payment network partnerships, ensuring diversity and reliability
• Monitor the performance and security of payment networks, identifying and resolving potential issues promptly
• Analyze market trends and industry dynamics to continuously optimize payment network strategies
• Coordinate cross-departmental teams to ensure alignment of payment network strategies with overall company objectives
• Improve payment success rates and reduce failure rates, ensuring high customer satisfaction
• Regularly prepare and submit payment network reports, providing updates on progress and results to senior management

• Education: Bachelor's degree or higher in Finance, Economics, Business Administration, or related field; Master's degree preferred
• Experience: Over 5 years of experience in payment network management, with a background in the global payments industry; at least 3 years of team management experience
• Professional Skills: Expertise in managing and optimizing global payment networks; familiarity with the latest payment technologies and tools
• Project Management: Exceptional project management abilities, capable of coordinating cross-departmental teams to ensure timely and high-quality project delivery
• Communication Skills: Excellent communication and negotiation skills, able to establish strong relationships with various partners
• Other Requirements: Innovative spirit and high sense of responsibility, able to work in a fast-paced environment; strong stress resistance and problem-solving abilities

About the Role

We’re now looking for an enthusiastic Supervisor to join Pici Causeway Bay, our pasta hideaway in HK’s busiest retail and commercial district

As a Supervisor, you will supervise employees during your shift and make sure that they complete their tasks and are motivated to work effectively. You will act as a reference point for employees and customers, and be ready to fix problems that occasionally arise. You will also make the guests feel welcome and attend to any requests.

Fast-track your career progression, join an internationally diverse work environment, learn about incredible pasta dishes, and be a champion of exceptional guest experience.

Duties & Responsibilities

• Manage guest needs and enhance guest satisfaction
• Ensure all company standards are met during service
• Lead a team to ensure smooth set up of the restaurant before and after shifts
• Leading fellow floor staff under the direction of management

• Minimum of 1 year experience as a Server
• Positive attitude with a teamwork mindset
• Sense of responsibility within your role
• Excellent communication, interpersonal and leadership skills
• Fluency in English is a must, other languages are advantageous
• Experience working in hospitality is beneficial
• Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity

• 50% discount at all our restaurants

• Guaranteed monthly incentive bonus – the teams make our venues successful and are rewarded in line with its performance!
• Credit card tips
• Medical insurance
• Birthday gift certificate
• Referral bonus

Discover more about your next adventure: https://pici.hk/our-philosophy/

• Provide full range of administrative and coordination support in various areas of business duties with internal and external parties.
• Perform receptionist duties including handling phone calls, mailing, greeting/serving clients and visitors in good manner
• Provide all-round office administration support and prepare monthly reports such as petty cash record and filing, etc.
• Handle office equipment maintenance and office supplies procurement.
• Maintain filing and documentation system.
• Handle ad hoc exercise as assigned by supervisor.

• Higher diploma or above in Business Administration or related discipline.
• Having a minimum of two years of relevant working experience in a sizable organization.
• Good command of spoken and written English and Chinese, proficient in Putonghua will be preferred.
• Proficient in MS Office applications and Chinese Word Processing.
• A highly self-motivated and good team player.

• A career opportunity with the market leader in health product sector.
• Comprehensive health insurance from your first day at work.
• Casual wear everyday to enjoy your work.
• Free and convenient shuttles from various locations.
• Generous leave policies, including paid annual leave, birthday leave, and other special leaves.
• Many opportunities to learn and grow together.
• Rapid growth opportunities for strong performers. 
• Attractive staff purchase discount from your first day at work.

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

• Group Medical Insurance Scheme
• Long Service Awards
• Optical Benefit
• Gym/Sports Benefit
• Long Service Rewards (Bonus Annual Leaves + Cash Incentives in USD)
• Discretionary Bonus (T&C applies)

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

• Group Medical Insurance Scheme
• Long Service Awards
• Optical Benefit
• Gym/Sports Benefit
• Long Service Rewards (Bonus Annual Leaves + Cash Incentives in USD)
• Discretionary Bonus (T&C applies)

Company:

Sopra Steria is a listed European tech leader specializes in Consulting, Digital Service, and Software. We have 50,000 employees worldwide located in different regions (Europe, North America and Asia), whereby Singapore is the HQ for APAC. EvaGroup Asia Pacific is part of Sopra Steria I2S APAC, in charge of Infrastructure, Cloud and Cybersecurity services.

For this position, we are looking for a Incident and Application Support Manager in Hong Kong to assist one of our client in the Financial/Banking industry.

This is an incident management (primarily) and application support (secondary) role. You will be working closely with the regional and global teams across business, product, project management and technology teams. The candidate will also be expected to contribute to projects based on the core production management work streams such as stability programs e.g. Automation, Application Resilience etc. 

Incident Management:

• Be the initial point of contact for Incident Management queries and escalations.

• Lead Major Incidents, facilitate both technical and non-technical bridge calls.
• Co-ordinate with the teams involved in incident investigations and manage communications internally.
• Produce and manage post incident review.
• Chair the incident and problem review meetings and assigned action/task tickets to remediate problems.
• Post incident, update wiki to ensure known errors and workarounds are documented for the support team.
• Collaborate with development, infrastructure, DBA etc on incidents and problems where possible.
• Work closely with application support teams to improve incident management processes.
• Relationship Management, build partnership with key stake holders and global team.
• Engage actively with stakeholders including head of trading desk and technology managers.
• Work with counterparts globally and ensuring there is a common/collective approach to issues/problems.
• DR Drill – coordinate and participate annual DR events.
• Operate in a ‘follow the sun model’ to ensure issues are resolved globally.

Application Support:

• Drive platform improvement initiatives in monitoring, stability, resiliency and capacity for the systems across APAC.
• Drive an operational environment for front office business applications from daily operational tasks, ensuring a stable operating environment for the applications.
• Release management – being the gatekeepers for the production environment, ensuring all change is understood and scheduled appropriately.
• Morning and weekend checks – in conjunction with global teams ensuring system readiness for the start of day and start of week.
• Monitoring – use and continual improvement to the main monitoring tool.

Competencies Required:

• Basic knowledge of the IT (databases, hardware, applications, operating systems, firewalls etc).
• Demonstrable strong working knowledge of ITIL Service Management framework.
• Excellent interpersonal skills.
• Experience using tools: ServiceNow and Jira.
• Self-sufficient drive and ability to work round blockers in a sustainable manner.
• Good prioritization skills, with the ability to work in a fast paced environment.
• Excellent interpersonal and communication skills and excellent problem solving abilities.
• Prior experience in a Client Services / Production management’s role.
• Good time management and ability to prioritize work.
• Working knowledge of UNIX, Linux operating system.
• Proficient in SQL and Shell scripting.
• Experience with Perl/Shell scripting, Excel and VBA .
• Experience with managing platforms in Linux and Windows environment.
• Experience with monitoring tools Autosys, ITRS Geneos and Dynatrace.
• Experienced and understand Agile methodology.

Nice to have skills:

• Strong domain knowledge of APAC equities markets and prime brokerage business
• Experience with Java, Kafka, Python and Kubernetes
• Incident / Problem / Change management

Qualifications and Experiencep:

• University qualification with IT Major
• Minimum 5+ years working experience with incident management, problem management and application Support.

• Regular team buildings
• 18 leave days / Year
• Health Insurance
• Annual bonus
• Working hours: from 9am to 6pm, Monday to Friday
• E-learning and certifications paths

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe

• Group Medical Insurance Scheme
• Long Service Awards
• Optical Benefit
• Gym/Sports Benefit
• Long Service Rewards (Bonus Annual Leaves + Cash Incentives in USD)
• Discretionary Bonus (T&C applies)

Apt Resources is currently seeking a talented and experienced Manager Customer Experience Design - Digital to join the team of one of their esteemed clients in the airline industry in the GCC region. As the Senior Manager of Customer Experience Design - Digital, you will lead and manage the Customer Experience Design-Digital team. Your responsibilities include designing, implementing, and optimizing the digital experience for customers across various touchpoints. You will identify opportunities and manage the development of digital solutions throughout the customer journey roadmap. Additionally, you will research and implement digital products and services that align with the brand values, providing a more personalized and integrated digital customer journey. You will oversee the entire lifecycle of innovation strategy from concept to development and integration into everyday business operations. By leveraging innovative thinking and market analysis, you will ensure that every application feature delivery surpasses competitors.

Responsibilities:

Operational:

• Develop and direct research-based design efforts aimed at continuous improvement of current products and services, generating new experience concepts across all areas of the customer journey. Convey these concepts to the IT & Digital team as technical specifications, design, and business/scope requirements.
• Assess and optimize the performance of new and existing features through active user research and performance metrics, including competitor analysis and design workshops.
• Manage a project-centric core team, including product/project specialists, providing leadership, guidance, and support to ensure high-quality application delivery that meets business requirements.
• Ensure consistency and quality of standards and processes across the team throughout the software development lifecycle.
• Collaborate with other managers from various business departments to effectively manage cross-project dependencies, identifying risks, issues, and technical challenges.
• Build and maintain relationships with internal and external IT, UX/UI designers to ensure timely delivery of product enhancements and stakeholder satisfaction.
• Collaborate with the IT & Digital team on the overall digital product roadmap, priorities, objectives, and expected impact of new features, documenting and prioritizing digital product features and user feedback.
• Implement continuous improvement plans to maintain a commitment to enhancing the digital customer experience.
• Work with the Head of Department to define the strategic direction for digital customer experience projects, recommending and discussing innovations and tactics to promote business revenue and product portfolio, including e-commerce packages and other value-added components.
• Stay informed about customer profiles, market trends, and operational changes to drive service improvement through collaboration with BI and other stakeholders.
• Develop budget proposals for digital customer experience projects to present to the Head of Department.

• Minimum of 8 years of job-related experience.
• Bachelor's Degree or equivalent.
• Proven experience in managing enterprise-level projects.
• Previous experience managing and implementing major projects across airline digital customer touchpoints.
• Extensive knowledge of software development methodologies, tools, frameworks, and technologies.
• Qualification in Computer Science, Information Technology, or related field.
• Practical knowledge of project management tools.

Preferred:

• Proven experience in software development and management, with experience in managing software development teams.
• A flair for innovation.
• Ability to create impactful presentations.

TBD

Apt Resources is currently seeking a highly skilled and experienced Senior Manager Customer Experience Design to join the team of one of their esteemed clients in the airlines industry in the GCC region. As a Senior Manager of Customer Experience Design, you will play a crucial role in transforming the airline’s vision into actionable product and service concepts for both onboard and ground/lounge areas. Your work will involve researching and creating products and services that embody the airline's brand values, providing a more personalized and integrated customer journey. Additionally, you will implement continuous improvement plans to ensure an ongoing commitment to enhancing the customer experience.

Responsibilities

Strategic:

• Translate the brand vision into service concepts, developing signature service initiatives to maintain the airline's position as a leading global aviation brand.
• Lead research-based design efforts aimed at continuous improvement of current products and services, while generating new experience concepts across all customer journey touchpoints, including ground, lounges, and onboard.
• Champion excellence in customer experience across all product and service offerings.
• Work with operations teams to establish engagement standards that maintain the experience proposition while adapting to different standards for operational efficiency.
• Define and develop customer-facing products for each cabin class, ensuring service concepts and standards align with guest demographics and profiles.
• Use business intelligence and other stakeholder input to stay informed about customer profiles, market trends, and operational changes to drive service improvements.
• Contribute to the development of the airline's digital experience across the customer journey, ensuring a cohesive and impactful user experience that delivers commercial benefits.
• Act as the custodian for the end-to-end customer journey.

Operational:

• Translate new service concepts into operational processes, considering factors such as aircraft type and lounge environments.
• Develop and lead the implementation of service standards, procedures, and processes.
• Foster collaboration between operational departments to ensure aligned service standards are consistently delivered.
• Plan and implement medium to long-term service initiatives, ensuring all operational teams are aligned and customer satisfaction is monitored for brand impact.
• Oversee cabin crew complement, market trends, F&B, hotel trends, and airline benchmarking to achieve best-in-class status.
• Create information for customer service teams to understand and embrace the airline's product and service concepts, enhancing their ability to promote these offerings.
• Analyze CRM data to scientifically and intuitively meet customer expectations.
• Set and implement KPIs to drive continuous improvement through methods such as mystery shopping and customer feedback.
• Ensure products and services align with brand values and maintain high standards.
• Nurture a customer-centric design team, fostering design-led thinking through brainstorming sessions, design reviews, and workshops.
• Ensure synergies between inflight and ground services by managing relevant stakeholders and resolving challenges.
• Translate product and service strategy into development, creating design briefs and project plans for internal and external use.
• Anticipate development requirements and inform relevant business areas to ensure timely delivery.
• Champion commercial and fiscal responsibility in decision-making processes.
• Develop brand partnerships to offer bespoke experiences for customers.
• Identify cost management opportunities through continuous monitoring of products and services.
• Document projects consistently as a key management tool, providing status updates to management and other stakeholders, and highlighting any associated risks.

• Minimum Bachelor’s Degree or equivalent.
• Over 10 years of experience in translating brand vision into tangible and implementable product and service concepts at a major international airline.
• Proven experience in Customer Experience Design at a major international airline.
• Advanced understanding of hospitality processes, procedures, and standards.
• Advanced understanding of F&B and onboard services.
• Experience developing inspirational, elegant, and successful products for airlines, hotels, or other hospitality companies.
• Advanced understanding of customer experience and customer journeys.
• Excellent ability to communicate and translate vision into concepts and contexts.

TBD