The Hive is the largest network of flexible workspaces in Asia Pacific, spanning over 20 locations across 7 countries. Our job is to build, nurture and expand our community of professionals, and serve as a hub for connection and collaboration – for businesses at every stage, including ours.
We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join the Hive’s dynamic team and become a part of the community.
About The Role
The Location Manager will be responsible for delivering outstanding customer experience to hundreds of members and visitors, and driving a smooth-running operation for the assigned location. You'll provide exceptional support to the organization by operating the facility and managing communication with stakeholders. We're looking for someone who is a team leader who enjoys challenges and thrives in a fast-paced environment. Success will mean utilising tools and resources provided to hit the ground running, lead your location to high occupancy consistently, and support the growth of your team members.
This role reports to the Country Manager and will be based on-site in Hong Kong.
Teamwork is crucial and everyone swarms together to tackle a problem with the same goal that everyone can contribute to come to a solution and your role will be involved in decision making processes. You will be working closely alongside each department as well as taking lead into managing your own dynamic team to deliver outstanding member’s experience. This role is for those who seek fast-paced environments, love challenges, a teamplayer and for those who have high leadership skills.
Goals and Objectives
- Build and expand on your community of members at your location, by maintaining high-quality service and a high occupancy rate
- Oversee all daily operations of your location (frontdesk services, event planning, social media marketing of the space, etc)
- Create and oversee a well-connected community through internal and external events, networking and a personable attitude
- Manage finance-related tasks, such as invoices, purchases, bills, and petty cash
- Oversee all weekly and month end reports to ensure they are completed
- Train, guide and support new team members
Duties and Responsibilities Skill sets that will fit well with our current setup
Member Experience and Community
- Drive weekly community initiatives designed to develop connections between members, such as member introductions, events and social media engagement
- Identify and solve member-related issues to help foster a collaborative community
- Identify opportunities, design, and implement guidelines and best practices to ensure the best member experience is always delivered
- Oversee events to ensure a good balance of different types to ensure a great experience for both Hive members and potential members who come to the space to attend
Business Development, Retention and Sales
- Work with the Country Manager and Sales Lead to ensure that your space maintains a 100% occupancy rate at all times
- Identify promising deals with potential members and ensure that your team provides informative, high-quality tours to drive membership sales
- Notify, manage and work alongside internal teams to ensure a high retention rate of current members
- Develop strategies to drive sales, increase revenue and interest for your location
- Ensure that all enquiries are followed up on, and that negotiations and closure is taking place
Finance and Administration
- Obtain and analyse P&L reports, and conduct variance analysis when required
- Prepare monthly Manager’s Report and share with relevant stakeholders internally
- Prepare monthly invoices and work collaboratively with the Finance Team
Building Operations and Management
- Work closely with Community Associates, manage move-ins and move-outs; ensuring that all new members are fully prepared and transitions run smoothly
- Manage all operations and maintenance of the space to ensure a consistently high quality experience for members
- Ensure all building receipts and documents are up-to-date and documented, providing internal teams with weekly and monthly reports
- Make suggestions to the Projects team regarding maintenance and improvements of the space
- Identify, followup and resolve any issues, such as cleaning, IT-related issues, electrical equipment and so forth
Team Management and Development
- Manage, inspire, support and guide your team to achieve goals
- Identify knowledge gaps, and train and/or arrange training with People Team when necessary
- Provide learning and development opportunities, and make recommendations to promote the best-performing Community Associates and Leads
- Hold one-on-one meetings with the People Team to track your team members’ individual performance on a monthly or quarterly basis
Hold weekly team meetings to delegate, recognise achievements, encourage, and keep the team up-to-date with any process changes
- University Degree holder is an advantage
- 2+ years experience in a sales, events, operations or customer service with 1+ year(s) experience in P&L management preferable
- Strong commercial acumen, customer service and sales experience
- Strong verbal and written communication skills
- Exceptional organisational and multitasking skills
- Strong understanding of startups, coworking, hospitality or knowledge in other relevant industries
- Passionate and curious about entrepreneurial communities and startups
- Demonstrate core values of integrity, dependability, self-awareness, excellent work ethic, and empathy for others around them
- Effectively handle pressure and problem solve
- Keen eye for detail and ability to take initiative
Critical competencies for success:
It’s all about the people! Working as a Location Manager means always being in tune with people’s needs and always having a customer-centric mindset. You’re meant for this role if you:
- are a practical, creative, fast-thinker who is comfortable thinking on their feet and aware that others are counting on you!
- are great at multitasking
- a natural-born charmer who is persuasive, logical and is able to think outside the box!
- an efficient communicator who is fearless when it comes to speaking up and making your voice heard – even with your superiors
- are able to translate trends into actionable ways that anticipate customer and market needs
- familiar with the startup ecosystem and up-to-date on daily happenings in your city
- Health care, including dental
- Training and development opportunities for “hard skills” and functional competencies as well as “soft skills” and leadership competencies
- Personalised development plans and growth opportunities within the organisation
- Team activities and annual company-wide events
- Exclusive discounts at partnered restaurants, bars and gyms
- Opportunities for local and international relocation
- Consideration to become part owner through the Share-options Programme
The Hive is an equal opportunity employer
We are committed to creating an inclusive, respectful environment that embraces your individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of the personal and business skills of our employees and you will be treated in a fair and unbiased way and given every encouragement to realise your potential.
To apply, provide a cover letter, resume, expected salary and availability
