Total 98 technical support engineer job vacancies in Hong Kong, Hong Kong

What you will do  

The team delivers innovative solutions to a wide customer base across all industry segments for BMS systems. You will be part of a growing project / service team of BMS driving new projects or maintaining customer’s facilities.

How you will do it

• Assist Manager in tender preparation, tender analysis and price negotiation
• Coordinate with clients, consultants and sub-contractors for project implementation
• Handle project administration

What we look for

Required

• Higher Diploma or Degree in Building Service / Electrical / Mechanical Engineering or equivalent
• 2 to10 years’ relevant experiences

 Preferred

• Effective interpersonal, presentation and project management skills
• Good problem solving techniques, organizing and planning ability
• Good spoken and written in English and Chinese
• Independent and able to work under pressure & tight deadline
• Willing to work on site in various locations 

#LI-AA1

Date Posted:

Country:

Location:

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

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Come Innovate Motions with us

The successful candidate will be responsible for supporting the Enterprise Data Warehouse that provides different types of information to users and applications to support the company in its digital transformation roadmap. This candidate will work with key users and data specialists to deliver platforms and solutions that can enable our management to get insight into business opportunities and formulate timely actionable plans. The successful candidate must stay current to the latest big data technologies especially the major Cloud platform Microsoft Azure.
 

Your responsibilities will be to:

• Support the Data Warehouse on Microsoft Synapse SQL pool and optimize the performance of the platform.
• Build and support data pipelines to extract data from variety of data sources (relational databases of transactional systems and cloud data sources) to Data Warehouse.
• Work with external vendors and partner technologies including (but not limited to) Microsoft Azure.

Our requirements:

• Bachelor degree or above in Computer Science/Engineering or related fields
• Solid experience with Azure Synapse Pipeline or Azure Data Factory
• Sound knowledge of Transact SQL and Spark/PySpark
• Good command of spoken and written English and Chinese

Work Location: Taipo Industrial Estate

Come join our global, inclusive & diverse team

Our purpose is to improve the quality of life of everyone we touch through our innovative motion systems. We are a truly global team bound together by our shared values. Our culture is built on the diversity, knowledge, skills, creativity, and talents that each employee brings to the company. Our people are our company’s most valuable asset. We are committed to providing an inclusive, diverse and equitable workplace where employees of different backgrounds feel valued and respected, regardless of their age, gender, race, ethnicity or religious background. We are committed to inspiring our employees to grow, act with ownership and find fulfilment and meaning in the work they do.

Date Posted:

Country:

Location:

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Date Posted:

Country:

Location:

Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Reception and Office Management

• Handle office main line, screen calls, and provide client support
• Manage meeting rooms, common areas, and office visitors
• Maintain office equipment and manage office supplies
• Administer office security system and manage access cards
• Coordinate travel requests for Hong Kong team and visitors
• Manage business cards for all employees and assist with event scheduling.
• Manage relationships with vendors and suppliers
• Oversee IT support for the office, including hardware and software arrangements for new joiners
• Support new joiner and leaver processes, including printer and phone system setup
• Manage office work mobiles, contracts and renewals on a timely manner.
• Maintain and update stock and checklist on fixed assets and office equipment

Marketing and Business Support

• Assist with sales and marketing requirements for the office
• Coordinate event registrations, source and liaise with venues, manage logistics for marketing materials.
• Update administrative and CRM records and produce reports upon request

Operational Support

• Assist with credit card transactions, preparation of purchase orders, and tracking of expense reports.
• Provide ad hoc support to finance and business when needed

Essential

• Attention to detail and a passion for admin, process and efficiency
• Good command of English language skills (spoken and written)
• Experience in reception work, office management and maintenance, travel arrangements and sales and marketing coordination
• Able to work to tight deadlines
• Highly collaborative, enabling a working partnership with multiple team members across multiple disciplines
• Able to work flexibly and respond to changing business priorities  
• Demonstrate sound judgment and discretion

Preferred

• Worked in a multinational corporate environment

• Certificate or higher in a related field
• 3-5 years of prior experience in reception, office management, travel coordination, and sales/marketing support.
• Project management skills
• Intermediate to advanced working knowledge of Microsoft Excel and Word
• Excellent command of spoken and written Chinese and English

About the Role
 

As a Presales Consultant, you’ll play a key role in providing presales technical support to the Sales team and presenting tailored demonstrations to clients. In this role, you’ll have the opportunity to conduct Technical Proof of Concept, Demonstration & Presentation on the supported products & solutions. Our team is seeking a promising candidate to join them.

What You’ll Do

• Assist Account/Product Managers in providing presales technical support and delivering deep dive product demonstrations to clients and business partners

• Deliver training to partners on products solutions

• Prepare and refine technical RFP/RFI responses

• Conduct client demonstrations and presentations

• Coordinate and manage technical validation events (POC) and assets

• Participate in conferences, shows, exhibitions

• Recommend and influence market content

• Perform other related duties as assigned

What We’re Looking For

• Knowledge general networking and security technologies including TCP/IP, DNS (UNIX) Admin, switches, routers, and firewalls in Intranet/Internet environments.

• Knowledge of vendor products, such as Cisco, Fortinet, Aruba and Sangfor will be an advantage

• Ability to troubleshoot and solve technical problems

• Strong interpersonal and presentation skills with the ability to interact effectively with all levels of management.

• Self-motivated, flexible and sensitive to clients’ needs and concerns

• Able to work in a multi-task environment and handle a high volume of requests, specifically unplanned/unscheduled requests.

• Able to execute instructions and to request clarification when needed.

What’s in it for You?

• Make the Most of our Global Organization: network with the best and brightest internal co-workers and thousands of vendors in the IT industry.

• Elective Benefits: our programs are tailored to your country to best fit your lifestyle.

• Elevate Your Personal Well-Being: boost your financial, physical, and mental well-being through seminars, events, and other employee support programs.

• Grow Your Career: learn new skills leadership and project management through our courses and programming, and search our internal jobs database for your next career move.

• Connect With Affinity Groups: participate in our Diversity, Equity, and Inclusion efforts through our peer-led Business Resource Groups (BRGs), or attend their events to learn more.

Join the Power of Us at TD SYNNEX

We are the world’s largest IT distributor, striving to lead the next generation of technology and talent. Whether you’re applying for your first role or you’re a seasoned executive, seize this opportunity to develop your career in the technology industry alongside our network of best-in-class vendors and caring and collaborative co-workers across the globe.

Take the next step towards a rewarding career and apply today. We’re excited to meet you!

Equal Opportunity Employer Statement

At TD SYNNEX, we are committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

售前技术顾问 – 网络及安全团队

职责：

• 协助客户经理和产品经理提供售前技术支援及制作物料清单
• 提供售前技术支援并向客户和业务合作伙伴提供更深入的产品演示
• 为合作伙伴提供产品解决方案培训
• 向客户演示和演讲产品
• 协调和管理产品测试 (POC)
• 参与会议、展览
• 执行其他相关职责

技能和经验：

• 网络团队技术顾问需要良好的网络和安全知识，并且了解供应商产品（例如 Cisco、Fortinet、Aruba、Sangfor）和通用网络技术（包括 TCP/IP、DNS），以及使用内联网/互联网环境中的交换机、路由器和防火墙的经验
• 具备相关证书，包括但不限于：CCNA、CCNP、CCIE、NSE4-8
• 良好广东话及英语会话能力
• 具备英语电邮沟通经验
• 曾于跨国企业工作为佳
• 良好的社交和表达能力，能够简单地表达复杂的技术
• 诊断和解决技术问题的能力，能自我激励及灵活工作
• 能够有效地执行多于一项任务并能够处理大量请求
• 能够了解他人需求，及与各级管理人员互动

售前技术顾问 – IT基础建设团队

职责：

• 协助客户经理和产品经理提供售前技术支援及制作物料清单
• 提供售前技术支援并向客户和业务合作伙伴提供更深入的产品演示
• 为合作伙伴提供产品解决方案培训
• 向客户演示和演讲产品
• 协调和管理产品测试 (POC)
• 参与会议、展览
• 执行其他相关职责

技能和经验：

• IT基础建设团队技术顾问需要良好的 IT 基础架构知识和对供应商产品（如 HPE、Lenovo、Veeam）和通用网络技术（包括存储区域网络、备份和恢复、虚拟化、基础架构相关和云计算）的深入了解
• 具备相关证书，包括但不限于：VCME、HPE ASE、Pure Storage Certifications
• 具备良好广东话及英语会话能力优先考虑
• 具备英语电邮沟通经验
• 曾于跨国企业工作为佳
• 良好的社交和表达能力，能够简单地表达复杂的技术
• 诊断和解决技术问题的能力，能自我激励及灵活工作
• 能够有效地执行多于一项任务并能够处理大量请求
• 能够了解他人需求，及与各级管理人员互动

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

Our client a leading bank is looking to hire Support Specialist.

Responsibilities: 

• Support Distribution: Hardware 20%, Application 40%, Project/Coordination 30% & BU Relationship/VIP 10%
• Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
• Physically set up computers and software system installation
• Perform basic hardware moves and changes
• Record and manage all incidents and requests in ticket-tracking system
• Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
• Develop and update new and existing process
• Proactively inform management of trends, significant problems and expected delays
• Provide other IT-related support as required by the business
• Documentation of products support and processes
• Update and manage inventory on new incoming hardware orders
• Communicate with vendors for incoming hardware orders and repairs

• 2 to 5 years of IT support experience
• Solid understanding of PC hardware/peripherals
• Exposure of mobile OS such as Apple iOS and Google Android
• Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite
• Basic understanding of network and server-side infrastructure
• Experience in delivering superior customer service experience
• Ability to make sound decisions following approved procedures in a fast-paced environment
• Ability to effectively manage multiple tasks occurring simultaneously
• Ability to work independently with little supervision

#LI-JL1

Role Overview:

The Customer Support Executive is ideal for a recent graduate, school leaver or experienced administrative/support professional looking to join an International Research Company, where they will be primarily responsible for supporting our customers with their online queries regarding content and purchasing of reports and the facilitations of leads for sales teams.

The Customer Support Executive’s role is to contribute to the team’s work of driving brand awareness and online revenue, specifically focusing on assisting visitors to the site, answering questions on our products and services and increasing conversion rates. If you see yourself as a great communicator who is tenacious and customer focused then this could be the role for you.

Support is primarily delivered through direct communication with our clients in real time and by email.  Customer Support Executives are required to be become experts on the complete product portfolio, have excellent communication skills and a helpful nature, when answering a wide range of often complex questions from business leaders, prospective clients and visitors to the website.

The successful candidate will be part of an international team across three key time zone locations (APAC, EMEAI, Americas) that allows Euromonitor to offer our clients 24 support.

Key responsibilities:

• Real time online client and order support, answering client questions on Euromonitor International’s products, services and methodology.
• Assisting with client queries, making suggestions for purchases and solving any issues related to purchasing.
• Liaising with industry research teams with questions or feedback as necessary.
• Online order processing and facilitation of order completion.
• Monitoring incoming queries and providing support.
• Updating Salesforce in regards to all client engagement.
• Contributing to an internal knowledge base of frequently asked questions, both research and purchasing related.
• Identifying potential for opportunities and lead generation.

• Min 1-2 years of working experience, preferably in customer support roles
• Excellent communication skills
• Customer service experience
• Ability to identify customer requirements and identify suitable products to meet their needs
• Fluent written and spoken English, with additional languages an advantage
• Experience working with Microsoft O365 products
• Good organisational and time management skills
• Tenacity and keen attention to detail
• Ability to work under pressure and prioritise workloads
• Degree level education
• Experience of website administration an advantage

International: not only do we have a very multinational workforce in each office, dealing with our 16 offices worldwide daily. With 16 offices globally there are regular opportunities for international transfer.

A nurturing culture promoting flexibility and accountability: Providing a culture for ambitious team members to grow in their career having appropriate work-life balance is critical in our values. We offer flexible hours, hybrid work from home and office as well as 15 working days from anywhere in the world. We also focus on productivity by having rules such as free-meeting Fridays and shorter working hours in the summer on Fridays.

Committed to making a difference: We think that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights, amongst many other activities.

Opportunities to grow: we offer extensive training and development opportunities at all levels. The vast majority of our managers and directors have been promoted from within and many have moved across departments as well as upwards. We pride ourselves on identifying and rewarding talent.

Equal Employment Opportunity Statement: Euromonitor International does not discriminate in employment on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.