Company Introduction: We're home to Asia's most dynamic and vibrant capital markets. Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day. HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all." Job Summary: We are seeking a highly skilled Infrastructure Solution Architect who is obsessed with delivering values, forward-thinking, and excited to drive and The Technology Infrastructure Shared Services team are the forefront of technology innovation, the team leverage latest design concepts, practices, and tools to deliver game-changing platform solutions for HKEX. Job Duties: Being the Senior Infrastructure Solution Manager at HKEX, you will thrive through delivering values, you are forward-thinking, and excited to drive innovative design. This is the new way of solution architecture in the digital journey of HKEX. You will collaborate with a team of Technology SMEs across Application Development, Infrastructure & Operations, Cloud and Automation CoEs, and Information Security teams, to create the robust, scalable, and innovative solutions. Responsibilities: Solution Design: Lead the design of robust, scalable, and resilient network infrastructure solutions, including local area networks (LANs), wide area networks (WANs), data center networks, and cloud-based network services to meet complex business requirements. Technology Exploration & Innovation: Actively research and stay ahead of industry trends in network technology. Evaluate, test, and recommend new technologies, tools, and software that can enhance or optimize the organization's network infrastructure. Strategic Planning & Roadmap Development: Develop strategic plans for network infrastructure development, including the creation of roadmaps that align with the organization's technology strategy and business objectives. Technical Leadership: Provide thought leadership in network technology, participating in architectural decision-making. Set the strategic direction for network technology standards, policies, and procedures within the organization. Collaboration & Cross-Functional Leadership: Work closely with other IT teams, business stakeholders, and external vendors to ensure network solutions integrate seamlessly with other IT infrastructure and meet business needs. Lead cross-functional teams on large scale projects or initiatives. Project Consultation & Oversight: Provide expert advice and consultation for network-related projects. Oversee the execution of these projects to ensure designs adhere to best practices and business requirements. Risk Management: Identify potential risks related to network infrastructure and propose mitigation strategies. Ensure compliance with relevant laws, regulations, and standards. Mentorship & Team Development: Mentor and provide technical guidance to junior architect. Foster a culture of continuous learning and improvement, particularly in the areas of network design and new technology adoption. Requirements: Degree in Computer Science, Information System or IT related disciplines. Minimum 8 years of working experience of providing infrastructure design and implementation. Wide knowledge of architectural frameworks and the ability to produce effective design principles. Advanced degrees or certifications such as CCNA, CCNP are a plus. Extensive experience in designing, implementing, and researching cutting-edge network infrastructure. Deep understanding of network architecture, protocols, and network services (e.g., IP routing, VPNs, network security). Familiarity with a variety of network technologies, vendors, and platforms such as Cisco, Juniper, etc. Experience with software-defined networking (SDN) and network functions virtualization (NFV) is a plus. Proficiency with network diagnostic, monitoring, and management software. Experience with network automation tools and scripting languages is desirable. Excellent leadership, communication, and interpersonal skills. Good command of written and spoken English and Chinese. (Mandarin is an advantage). HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace. Location: HKEX - TKO Shift: Standard - 40 Hours (Hong Kong SAR) Scheduled Weekly Hours: 40 Worker Type: Permanent

Responsibilities: Manage full spectrum of daily office administration and facilities maintenance functions including workplace safety, equipment maintenance and office supplies procurement Monitor corporate workflow procedures and processes Be fully responsible and to be proactive for all aspects of Company operations, and to provide solutions and recommendations to management Handle office renovation and relocation projects Source, monitor and review vendor service and contracts Perform ad-hoc jobs as assigned by management Requirement: Degree holder in Business Administration or related discipline At least 5 years Administration & Human Resources experience gained with well-structured organization, with at least 3 years at managerial level; relevant China HR experience is required Experience in hiring and HR management of staff of all levels (office managerial staff; clerical staff; Operations/Warehouse/Logistics staff incl. driver, porters, workers) Well-versed in Hong Kong employment ordinance, China Labour Law, tax laws and other regulatory practices Analytical & detail-minded, problem solving with good organization & interpersonal skills Fluent in both written/spoken English and Mandarin is a must Excellent and practical computer skills expected Work in HK, Macau and China offices when require to oversee operations of the Group Benefits: 5 days work Annual Leave  11 days Birthday Leave Anniversary Leave Interested candidates should send a detailed Resume, including expected salary, to [email protected] "Personnel Department Wing Kee Produce Limited. G/F Hong Leong Ind. Complex, 4 Wang Kwong Road, Kowloon Bay, Kowloon, Hong Kong" or by clicking"Apply" We DO NOT ACCEPT any CV sent by unauthorised recruitment agencies on behalf of candidates.   我們不接受未經授權的招聘機構代求職者發送的任何簡歷

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Commercial Banking - Wholesale Client Services Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists. We are currently seeking a high caliber professional to join our department as Assistant Client Services Manager. Principal responsibilities Engage new and existing Commercial Banking (CMB) customers in the completion of account opening requests Identify CDD requirement gap by analyzing customer information to ensure collection of sufficient information and supporting documents required for the completion of the account opening Make recommendations on all client on-boarding decisions according to the sufficiency in fulfilling CDD requirements and raise exception / variance approval requests with sufficient justifications Participate in account opening related process reviews and make recommendation with an aim to improve customer experience and service turnaround time Requirements University degree in Business Administration or related disciplines Minimum of 2 years of work experience in providing high standard of customer service preferred Knowledge in commercial banking and Know Your Customer (KYC) regulatory requirements on corporate customers Experience in handling CDD review for corporate customers preferred Good communication and interpersonal skills Proficiency in both spoken and written English and Chinese High level of customer centricity mindset with dedication to deliver exceptional quality services for customers (Candidate with less experience will be considered as Client Services Officer) Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. #LI-HASE

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Wealth & Personal Banking (WPB) Chief of Staff Office We are currently seeking a high caliber professional to join our team as Senior Business Strategy Manager. Principal responsibilities Formulate WPB's medium term strategies across all WPB teams according to the Bank's strategic planning framework Research, provide recommendations and produce management reports, presentations, paper and periodic updates for HASE WPB, EXCO and the Board Work in close collaboration with the HASE China business to identify and develop strategy to capture GBA & cross-boundary opportunities Interact with regulators, industry bodies and other external partners on strategy and partnership development Manage and coordinate cross-WPB activities and facilitate cross-business collaborations Support key activities of Chief of Staff office including scorecards and commentary Requirements University graduate with a minimum of 8 years of retail banking experience Sound business acumen with long-term vision in driving the formulation of WPB strategies Excellent written communication, oral presentation and interpersonal skills; able to articulate conceptual ideas and strategic directives to a wide range of audience Good interpersonal, influencing & problem solving skills and the ability to drive a diverse group including internal and external partners Project management skill with a track record in leading and mobilising cross-functional teams and managing multiple priorities Committed, self-motivated and action-oriented personality with strong ownership to drive business performance Proficiency in written and spoken English, Cantonese and Mandarin Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. # LI-HASE

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Customer Value Management We are currently seeking a high calibre professional to join our department as Manager, Customer Relations . Principal responsibilities Handle customer complaints related to retail banking products from all channels Directly deal with cases referred from regulators responsively and timely Conduct detailed and thorough investigation into complaints with internal and external parties independently and strictly in accordance with guidelines Propose resolutions to complaints and ensure they are in line with the overall business strategic goals Prepare investigation report, and provide verbal / written reply for customer complaints in a timely manner Analyze customer feedback and root causes of complaints, identify areas for improvement and recommendations for enhancing service quality Detect and raise if there is any compliance issue in customer complaints Requirements University degree in a related discipline or relevant experience Minimum of five years' work experience including three years or more in complaint handling or has a good understanding of service excellence Previous experience in regulatory and/or financial institution is preferred Strong self-motivation with good communication, negotiation and interpersonal skills Strong driver role and ownership to deliver result within tight timeline Proficiency in both English and Chinese Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Company Secretarial Assistant Manager Corporate Governance and Secretariate function comprises qualified lawyer, chartered company secretaries and executives of high caliber. We work as a team, with a mission to provide comprehensive and professional company secretarial services and advice to the Board and Board Committees as well as Senior Management of Hang Seng Group, with reference to best-in-class corporate governance practices, to facilitate the Bank in achieving long-term and sustainable success. As a member of our Function, you will have the opportunity to leverage your professional company secretarial knowledge and gain valuable exposure and insights into the Bank's strategic, business and operational aspects. With the Bank being part of the HSBC Group, you will also benefit from the sharing of experience and best practices of the HSBC Group which has set a high standard of corporate governance by adoption of international best practices. We are currently seeking a high caliber professional to join our department as Company Secretarial Assistant Manager. Principal responsibilities • Assist in the organization of and provide company secretariat support of the Bank , including contribute to agenda planning, collating accurate and precise meeting papers, take and draft minutes, and organise the logistical arrangement. • Support board support function and maintain relationships with internal and external stakeholders. • Assist in organising and collate accurate and corporate records for Hand Seng companies, subsidiaries and branches of the Bank. • Manage itinerary of meetings and events for Company Secretary, Directors and Senior Management. • Support and administer the corporate governance policy, including maintenance of policy templates and guidance documentation and serving as the primary contact for advice on policies. • Support ad hoc assignments for the Corporate Governance & Secretariat function. • Keep abreast of the changes in regulations/laws/Listing Rules insofar as the same relate to company secretarial and corporate governance and devise action plans for compliance Requirements • University degree in Business Management, Company Secretaries or the relevant subjects. • Associate member of The Hong Kong Chartered Governance Institute. • 5 years of post-qualification experience in corporate governance and company secretarial. • Previous working experience from a bank is an advantage but not mandatory. • Strong inter-personal communication and analytical skills with fluency in both English and Chinese. • High level of ownership and servicing mindset with dedication to delivering exceptional service quality and strong capability to think out of the box. • Good knowledge of computer applications, including MS Excel and Word. • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Digital Banking If you aspire to unleash your potential in the digital world and fast track your career in this exciting industry, Hang Seng Digital Banking offers opportunities, support and rewards that will take you further. We are currently seeking high caliber professionals to join our team as Digital Platform Manager - Mobile and Browser Lead. Principle Responsibilities Responsible for enhancing the capabilities of digital platform, developing customer-focused digital experience, formulating various recommendations, and coordinating digital platform & maintenance Shape and execute digital platform initiatives and roadmap; include but not limited to uplift customer engagement and loyalty, enhance digital messaging capability, improve digital onboarding journey, define and encourage best practices for the digital platform Accountable for continuously improving core experience on the mobile and desk-top e-banking using insights from Net Promoter Score (NPS), usability testing and direct customer feedback Work closely with various teams (such as business stakeholders, UXUI design, IT, transformation, and risk stewards) to ensure a coherent overall experience for customers including easy access and navigation to the digital journeys Work closely with commercialization team to ensure new features are being commercialized to drive up mobile active and engagement numbers Keep abreast of market and regulatory changes and timely executing enhancement and other risk-based diligence Review the business performance after the launch of the project Requirements University degree, relevant qualifications in Finance, Technology, e-Commerce etc. is preferred At least 5 years of product management / project management / business analyst relevant experience, preferably with exposure to banking or financial sector Extensive experience with a business background and have a deep understanding of customers, digital opportunities, the company's value proposition for its products, and the technology context and strategy required to differentiate those products in the marketplace Effective communication skills for navigating through business/ product requirements, differences of opinion on approach Strong business acumen and analytical ability, demonstrates flexibly when addressing shifting or competing priorities Strong sense of ownership and servicing mind-set, proven ability to build strong relationship across stakeholder groups Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements Tech savvy and with experience in Agile working model is preferable Good command in both written and spoken Chinese and English, knowledge of the Mandarin is a plus Candidates with less experience will be considered for Assistant Digital Platform Manager Proficiency in both English and Chinese Strong communication skills, both written and verbal, to explain complex or technical issues Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Investments and Wealth Solutions - Wealth Commercialization and Proposition Department Hang Seng's Investments and Wealth Solutions offers a full spectrum of investment products and services to our Wealth and Personal Banking customers, from high-net-worth to mass segments across channels. We distribute investment funds managed by top tier fund managers covering different types of funds, across regions and asset classes. A wide range of structured products with underlying linked to equities, FX rates, interest rates, investment funds, etc. are offered for investors to pursue different investment objectives. We also offer fixed income instruments and certificates of deposit to customers who look for regular coupon payment. Besides, we have securities services covering exchange traded equities in local and overseas markets offered through a wide variety of trading channels. Margin trading services covering FX and securities, and investment financing service provides extra liquidity and purchasing power to cater for investment needs from sophisticated investors. We are seeking a high caliber to join us as Sales Development Manager Principal responsibilities: Plan, develop and implement sales, product, marketing and distribution strategies for the Bank's investment products distribution business. Lead the structured products' sales development projects and liaise with various internal / external parties to ensure the smooth delivery of products / services. Work closely with distribution channels and provide adequate support and ensure an efficient sales platform is maintained. Provide sales and training related support services. Assist in the formulation of sales strategies for the structured products business. Co-ordinate, develop and motivate staff to work towards strategic goal and business target of the department. Ensure the structured products sales model, sales procedures and sales support infrastructure can comply with the requirements of the Group and relevant regulatory authorities. Requirements University degree in Business Management, Banking, Finance or a related discipline or other relevant qualifications. 5 years' experience in investment management, structured products sales development related business preferred. Candidates with less experience will be considered for a junior role. Proficient in project management, handling of new/existing structured products distributions. Strong sales orientation, with self-motivation and ability to work under pressure. Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes. Good communication and interpersonal skills. Good in both written English and Chinese, proficiency in Excel application an advantage. Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong. #LI-HASE 0000JPL3

Job description A Career with Hang Seng Bank Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. We are currently seeking a high caliber professional to join our department as Manager, Affluent Propositions. Principal responsibilities Assist to design and strengthen value propositions for HNW, affluent, Emerging Affluent and other strategic segments and build corresponding capabilities to support the proposition pillars through customer insights Collaborate with key Business Units, Distributions and Functions to ensure the proposition is properly delivered to customers with most optimal approach Develop Acquisition / Portfolio activities to drive customer growth and product penetration Take the lead to design and develop digital onboarding journey from account opening to activation Design and implement customer journey across multichannel touch points for enhanced customer engagement in alignment with segment strategy for a diverse customer base Develop customer events, loyalty programs and partnership privileges and product offerings based on analytics insights, customer characteristics and needs to deepen customer relationship Stay on top of compliance requirements in particular sales and marketing-related, competition law and fair value principles to take timely actions to mitigate relevant risk posing to the bank, where applicable Stay abreast of regulatory requirements to ensure all customer communications and initiatives are compliance to FIM and related policies Develop an expert knowledge of customer base, market trends, and competitor activities for the support of strategic direction Requirements University degree in Business Administration, Marketing or other relevant qualifications Minimum of 5 years' retail banking experience Solid experience in banking product acquisition, e.g. banking account, wealth management products, credit card, etc. Customer-oriented with strong business acumen and analytical skills Strong self-motivation and positive attitude with good project management and interpersonal skills Ability to bring divergent ideas to create new and valuable solutions Shown strong situation awareness, strong desire to learn and able to work in Agile environment Resilience to stress, able to unlock full potential and prepare for the future of work Proficiency in both English and Chinese Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

Responsibilities: Devise analytics report to track digital footprints along inMotion App to understand customer behaviours and generate actionable insights Devise digital portfolio MIS and derive effective relationship deepening initiatives to achieve digital business KPIs (e.g. MAU, digital sales, channel revenue, etc.) Design and launch effective digital engagement campaigns to continuously improve campaign response rate, product penetration and thus sales conversion  Support User Acceptance Testing (UAT) for new digital projects / innovation Initiatives Manage owned digital asset to deliver the best customer experience across major digital platforms (Public Website, inMotion, Personal Internet Banking, WeChat CNCBI Account, etc.) Responsible for social listening and monitor / respond to customer feedbacks of App Store Work closely with internal and external stakeholders to ensure smooth implementation of new product / initiatives launch in compliance with internal guidelines and regulatory requirements.   Requirements:   Degree holder in Finance / eCommerce / Computer Science / Data Analytics or related disciplines Minimum of 4 years of relevant experience in banking/finance industry, preferably in digital banking / Fintech development. Experience in Website / Mobile App content management / CRM or data analytical tools is preferred Methodologies and coding skills to track website traffic and analytical report generation is a bonus

About Dah Sing Group The Dah Sing Group is a leading financial services group in Hong Kong offering banking, insurance, financial and other related services through its growing network of over 70 branches in Hong Kong, Macau and Mainland China. Our currency is caring, teamwork and progressiveness. We accept that everyone is unique and different in talent, but alike in the capacity for growth. Our task is to shape a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home. Summary: Assist the Senior Manager, Services Management to perform the functions of incident, problem and change management to maintain stability of the IT production environment; in adherence with the bank's incident, problem, and change management process and align with ITSA (IT Service Acceptance) process under the Quality Framework. The job holder also assists in performance review for IT services within the Group. Key Role and Responsibilities: • Manage IT production incidents, drive resolution for service restoration and perform timely communication and escalation • Drive root cause analysis and ensure relevant preventive actions are properly tracked, to prevent re-occurrence of production issues • Review production change requests to ensure sufficient details for implementation, adequate impact assessment and proper approvals are in place • Review incident ticket to ensure proper follow up and closure to avoid repeat incident • Prepare service level reports on IT services provided to business units within the Group • Perform regular process review for service improvement • Manage the IT outsourcing vendors in the areas of incident, problem and change management as well as service desk • Provide regular report on Incident, Problem and Change Management. • Coordinate with application teams for system help check upon completion of changes • Ensure the effectiveness of the system monitoring on IT services • Ad-hoc tasks assigned by Senior Manager. Job Requirements: • Bachelor degree holder of above in computer science or related discipline • Over 8 years of IT experience in banking industry with at least 3 years in incident, problem and change management • Strong quality governance and risk mitigation mindset preferred • Knowledge on service desk, infrastructure, application development, information security and IT operation is required • Proven experience on data analytics on Excel • Strong communication and writing skills - both verbal and written • Strong teamwork and interpersonal skills at all levels • Work outside office hour occasionally • Proactive self-starter Please note that only shortlisted candidates will be notified.

Responsibilities: Review investigation reports on market conduct and recommend disciplinary actions Promote a culture of good conduct and customer protection, implementing group standards Prepare meeting materials and analyze data for the Intermediary Management Committee Provide practical advice on distribution-related business practices Conduct compliance monitoring and quality assurance reviews to identify risks and propose actions Review, update, and formulate compliance policies and procedures Prepare compliance training materials and reports for regulators and management Handle inquiries from regulators, auditors, and law enforcement agencies Participate in intermediary conduct and regulatory projects, providing advisory support Requirements: Bachelor's degree Minimum 10 years of experience in distribution compliance, financial crime compliance, or complaint handling Strong knowledge of insurance products, compliance processes, and regulatory requirements Excellent communication and interpersonal skills Ability to build trust and relationships with teams Independent thinker with critical mindset Confidence and maturity in dealing with agency leaders, management, and regulators

Responsibilities: Promote a culture of good conduct and customer protection Prepare meeting materials and data analysis for the Intermediary Management Committee Provide practical advice on distribution-related business practices Develop compliance training materials on market conduct standards Investigate complaints related to market conduct and recommend appropriate actions Conduct quality assurance reviews of sales practices to identify risks and propose mitigation measures Implement compliance monitoring and mystery shopping programs for intermediaries Review and update compliance policies and procedures Prepare reports for regulators and management Handle inquiries from intermediaries, regulators, auditors, and law enforcement agencies Provide advisory support for intermediary conduct and regulatory projects Requirements: Bachelor's degree Minimum of 10 years of experience in distribution compliance, financial crime compliance, or complaint handling Strong knowledge of insurance products, compliance processes, and regulatory requirements Excellent communication and interpersonal skills Ability to build relationships and earn trust Independent thinker with critical thinking abilities Confidence and maturity in dealing with agency leaders, management, and regulators

Responsibilities: - Lead the change management and communication efforts on the ERP transformation programme and wider group team - Develop and implement change management strategies and plans to ensure successful adoption of the new ERP system - Work closely with cross-functional teams to identify potential risks and develop mitigation plans - Develop and deliver training and communication materials to support the transition to the new system - Monitor and report on the progress of the change management efforts, including tracking adoption rates and identifying areas for improvement Requirements: - Chinese Language capabilities: Mandarin or Cantonese. - Proven experience in overall change management and communications on a complex transformation programme - Extensive experience with ERP / Corporate systems / Enterprise Applications, with a strong understanding of ERP implementation methodologies and life cycle - Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels of the organization - Strong project management skills, with the ability to manage multiple projects simultaneously - Experience working in a fast-paced, dynamic environment If you are an experienced ERP Change Manager looking for your next challenge, we encourage you to apply today!

Role summary: You will play a critical team leadership role to lead a Contact Centre team and contribute to the success of the key strategic iniatives with this Top Tier Insurance Organization. Your Roles: Lead and manage the Contact Centre team to deliver excellent customer experience in accordance with quality standards Drive the strategic directions to achieve the higher level of productivity and customer insights Assist to provide strategic views to plan and execute the business's key strategic initiatives Strive to achieve the Customer Contact's target Lead the management and review service experience related to ensure the processes of overall service experience is met Supervise and keep abreast of the regulatory requirements to ensure policy and process compliance in all aspects of service operations Grow and retain valuable staff by providing clear guidance and positive feedback with support by providing career development opportunities Work closely with leadership team to establish a culture of High Performance across HK Your Requirements: Bachelor's degree with at least 13 years' experience in Customer Service, Operations of Call Centres/ Service Counters and at least 6 years of experience in managing a contact centre team Knowledge of the latest developments of best customer experience and relevant tools Motivated, independent and a team player, experienced in working with senior management Good interpersonal communication, leadership and presentation skills Proficient in English and Chinese, spoken and written If you are interested in this role, please click "APPLY" or send your updated CV to me at [email protected]. Only the shortlisted candidates will be notified. All personal data collected will be kept strictly confidential and will be only used for recruitment purposes. For more job openings, please visit https://www.connectedgroup.com/ #ConnectedGroup #CGis25 #2023momentum

My client is is a reputable financial institution with a rich history of over 70 years in Hong Kong and Greater China. Job description: Collaborate with internal and external stakeholders to ensure compliance with regulatory and cybersecurity requirements. Conduct assessments and provide guidance on technology risk management for the bank's products and projects. Identify, mitigate, and monitor technology-related risk issues. Engage external consultants for independent risk assessments. Prepare documentation and reports for management and committees. Coordinate with IT, Business, Compliance, and Regulators on key IT incidents. Support periodic reviews and assessments on technology risk areas, such as IT Outsourcing, DR, BCP, and Monitoring and Controls. Develop and maintain policies, standards, and guidelines for technology risk management. Collaborate with IT infrastructure and system teams to address information security risks and network components. Offer expert advice on banking application security, including staying updated on the latest cyber security trends and threats, cryptography, OTP, DDos, IP Spoofing, and DLP. Requirements: University degree holder in information Technology or related subjects Minimum 5 years Cyber Security / IT Risk / IT Compliance / IT Audit or relevant areas in banking industry Must have professional certificate of CISSP or CISA Familiar with HKMA requirement. Experience in managing vulnerability scanning, penetration test, code scanning and technology risk assessment Fluent in spoken English and Putonghua Interested parties please apply online with full resume detailing experience, qualifications, expected salary and availability.

In this role, you are required to supervise the Retail Operations & Support team in managing branch operation to ensure adequate and competent manpower is deployed to provide quality branch service and uphold robust operational controls. This team is also required to help branches resolve daily issues of various kind, provide operation guidelines and training, enhance productivity and support business development.  Main Responsibilities:   Plan and manage manpower resources to ensure adequate and competent staff are employed and deployed to support branch services. Manage performance of branch operation staff to provide high quality branch services and uphold robust operational controls in compliance with internal and regulatory requirements. Resolve daily operation issues of branches to ensure smooth and quality services to customers. Develop business and operational guidelines in consultation with various RBD business, frontline departments or other divisions to ensure RBD sales and delivery compliance with regulatory guidelines, compliance requirements and internal control policies.  Ensure tracking and resolution of operational incidents, and internal control findings or issues are properly and timely followed up. Ensure relevant risk and control MIS reports are timely reviewed and suspicion/ incidents timely reported.  Arrange training on risk control or compliance awareness and operational and AML control for RBD staff as appropriate. To meet the challenge, you should possess the following qualifications and attributes: Degree holder with at least 10 years’ experience in Retail Banking Operation. In depth knowledge of risk and control framework and sound experience in retail banking operation.  Fluent in spoken and written English and Chinese, preferably including Putonghua. PC literate with good knowledge of Microsoft Office.

Job description: • Responsible for undertaking overseas bond business such as local urban investment companies and state-owned enterprises, and developing projects for primary issuance and secondary trading of bonds; • Design issuance plans based on customer needs, prepare regulatory filing materials, assist issuers in communicating with regulatory authorities, and promote the implementation of bond business; • Actively follow up on project progress, ensure the quality of contracted projects, and maintain good communication with issuers; • Keep on touch with domestic and foreign investors, including banks, securities, fund and other institutional investors; • Actively develop customer resources, government and channel resources; • Collaborate with group account managers to jointly market to issuers. Job Requirements: • Bachelor's degree or above in accounting, finance or related major; • At least 5 years of experience in securities and banking, at least 3 years of experience in bond underwriting business. SFC Type 1 license holder is prefered; • Good social relations and project resources, excellent market development capabilities, be able to independently undertake bond project; • Familiar with the processes and compliance requirements of regulatory agencies, government agencies and intermediaries; • A Hong Kong work visa is required, can accept more business trips to the mainland

Our client is a product company, the software they develop is used across financial services industry Job Title                      Senior Project Manager Department                Professional Services Reporting to               Hong Kong Head of Delivery & Program Management Product Regulatory Overview The successful candidate will oversee several projects simultaneously over the full project life cycle. Responsibilities will include the management of solution implementation, managing and strengthening relationships with clients, motivating/managing project team members on a day-to-day basis, and providing regular communication and visibility to senior management. Manage project timelines, and deliverables. Managing simultaneous projects, such as new client implementations or system upgrades. Conduct regular system audits to ensure compliance with regulatory requirements. Collaborate with stakeholders to define business requirements and ensure alignment with the strategic direction of the organization. The project manager will also assist in Pre-Sales activities such as scope definition in sales meetings with prospective clients that are made up of Banks, Hedge Funds, Fund Administrators, Asset Managers, Energy Companies, and Insurance Companies. The candidate will also be expected to participate in an on-going program to improve internal processes. The candidate is required to work closely with other team members globally such as sales, client services, technical support, and product management. Ensure compliance with regulatory requirements and industry standards. Identify opportunities for process improvement and standardization across the organization. Expected to assist in on-going program to improve internal processes. Manage client relationships and ensure timely delivery of products and services. Ensuring a high level of Client Service with the ability to maintain good working relationships internally. Motivating and managing available resources with the intention of meeting agreed project deadlines. Provide written and verbal updates on a regular basis to key stake holders and upper management Provide/negotiate project plans and statements of work. Track Milestone achievements and ensure time collection of client invoices. Dispute resolution with the client and involve right stakeholders.   Qualifications and Requirements   Education Bachelor’s degree in computer science or information Technology Prince 2/PMI/PMP certification CPA or CFA or FRM certified or other finance related certification which will help to understand HKMA reporting Languages • English •Cantonese • Mandarin   Work Experience Overall experience greater than 10 years working in banking related Industry with knowledge of a wide range of financial products, and with a minimum of 5+ years working within the Regulatory Reporting domain (MAS or HKMA). Experience working in the product development/delivery department of an independent vendor providing Regulatory Reporting solution to the Banks. (or) Experience of working in the regulatory reporting department of Big Locally Incorporated / International Banks. Experience of working within a virtual team spread across several global locations and time zones   Business Knowledge Basic Requirements (Essential) Extensive banking/finance experience, with a strong background in regulatory reporting, and detailed knowledge of MAS or HKMA Regulatory Reporting requirements for the Banks. Previous experience of the implementation of major regulatory changes working with Vendor solutions. Good understanding of financial reporting (Balance sheet, Exposure reporting, PNL etc., cashflows) and Risk reporting requirements (Basel, Capital Adequacy, Liquidity, Stable Funding etc.) Good Understanding of the Agile Reporter and experience in project management of financial reporting products Good understanding of the Financial Reporting Data Model’s and good enough knowledge to design the regulatory allocation/calculation logic within the product (allocation rules, calculations etc.) Other Requirements (Preferable) Have a good understanding of reporting requirements in other regions in Asia ex: APRA(Australia) etc. Capabilities and other qualities Basic Requirements (Essential) Project Management experience of running multiple client projects. Strong analytical skills & problem-solving skills. Strong presentation and communication skills. Able to grasp difficult or unfamiliar concepts quickly - self-motivated and resourceful at finding ways of filling knowledge gaps. Proactive approach to problem solving, willingness to show initiative and take ownership of issues, and determination and perseverance to follow things through to a successful resolution. Able to use investigative skills to remove ambiguity from the requirements in order to ensure that they can be documented to a baseline state to allow design specification work to proceed. Confidence to be able to constructively challenge the business on requirements as and when appropriate. Excellent inter-personal skills, including the ability to influence and mentor others. Excellent written and verbal communication and presentation skills Open attitude towards sharing ideas and knowledge (able to mentor less experienced staff and ensure effective knowledge transfer across the team) Attitude – enthusiastic, positive, dynamic, energetic Experience of managing both fixed price and T&M projects Excellent people management, written and verbal communication skills. Strong decision-making and organizational skills, solid experience of analysis and design processes/methodologies and experience of defining and monitoring quality. Excellent client relationship building skills is very important. Candidate must also have the interpersonal skills to interact appropriately during the sales process and when handling client issues, troubleshooting production issues, or responding to queries. Candidate must be flexible and self-motivated with the ability to work independently and take ownership to follow assignments through to resolution. Ability to effectively monitor, solve and close project issues & risks. Strong knowledge of Global Custody operations and systems. Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work independently and manage multiple priorities. Experience with Agile or Waterfall methodology. Understanding of data management principles and data analysis tools. Knowledge of programming languages such as SQL or Python would be an added advantage. This position requires a detail-oriented individual with strong analytical, communication, and problemsolving skills. The Functional Consultant or Senior Business Analyst for Global Custody System must be able to work in a fast-paced environment and collaborate effectively with cross-functional teams.

Job Descriptions Make sound credit decisions for Consumer residential mortgage and secured loan applications (such as auto loan, financial assets secured loans) according to the credit authority delegated by Credit Committee – Level 1 and ensure credit decisions are complied with the regulatory requirements and credit policies.  Analyse and recommend credit applications that require approval of higher authorities. Monitor service quality of the process and approval flow to ensure efficiency and effectiveness.  Communicate closely with Branch associates, Business Units, Support Centre, Pre-approval Team to ensure the required credit information for credit assessment and approval. Provide workable and constructive feedback to Head of Secured Product Approval to improve process flows & system logic for better efficiency. Participate in approval system enhancement project and UAT. Provide continuous support, on job training and guidance to junior staff. ​Requirements University degree with least 8 years relevant experience or at least 5 years credit approval experience in Consumer loans, particularly on mortgage and secured lending. Expertise in the approval process and credit assessment for mortgage and secured lending with good credit analytical skills. Good communication and interpersonal skills. Ability to work independently and under pressure. Proficiency in both English and Chinese. Matured, self-motivated and detailed oriented. Sound knowledge in application software.

Responsibilities: Manage and grow a portfolio of clients who need financial services and customized products to meet their financial needs and builds solid, profitable relationships with clients, with a focus on deposit acquisition, pricing, and sales development Execute strategies to meet individual revenue targets set by the Bank and maximise the Bank’s profitability Prospect and generate new business by expanding the customer portfolio and enhancing existing relationships through identifying opportunities for cross-selling and up-tiering, Conduct credit analysis and review credit proposals with persuasive and objective arguments  Perform credit due diligence and ensure credit and regulatory compliance  Follow up with clients to complete loan administration work in the post credit monitoring process  Systematically acquire relevant information to support key decisions; is particularly resourceful in securing information from a variety of sources and integrates new information into planning and/or decision-making Demonstrate broad knowledge of the client’s industry; is aware of its benchmarks, standards, methodologies and structures; has up-to-date knowledge of client industry practices and processes and keep abreast of trends and developments Use analytical skills and knowledge of credit policies required to evaluate the financial condition of the clients and make recommendations for credit approval Identify risks and draws conclusions from financial data for the purpose of decision-making Consistently applies established procedures/ practices to make financial decisions Perform routine account monitoring and maintain good credit quality Demonstrate dedication and passion for exceeding the expectations of internal / external clients, earns client loyalty through accuracy, efficiency and courtesy Take ownership for solving problems, engaging the appropriate associates and addressing client issues in a timely and accurate manner Develop strong interpersonal alliances at appropriate levels and positively represents the company in the communities we serve Conduct regular KYC assessment on a timely basis and to ensure client onboarding activity is complied with the AML policy and procedures Maintain regular visit with the clients Identify, investigate and report any suspicious activities and transactions to respective units on a timely manner Requirements: University degree or equivalent, preferably in Business or Economics Minimum 5 years relevant banking experience, with strong knowledge of deposit and cash management products and services, capable of handling deposit and lending portfolio independently Strong business development skills and sound knowledge of banking products and services with proven analytical skills and creative problem solving skills Proficiency in the financial services/products offered to PRC clients Excellent communication and interpersonal skills Good business acumen with good knowledge of credit and lending policies and standard Good command of both English and Chinese, including Putonghua

Job Descriptions Conduct regular calculation on IFRS 9 expected credit losses Perform credit risk analytics on the bank’s portfolios to support business needs Prepare regular credit MIS and analysis Assist on the enhancement of impairment models (e.g, Probability of Default (PD) models) Perform the potential enhancement of current workflow and ad-hoc credit analysis Requirements Bachelor degree in statistics, mathematics, computer engineering, risk management, quantitative sciences or other related disciplines. Advanced degree in quantitative sciences is an advantage Minimum 7 years of relevant experience in credit risk management or related risk management field. Candidates with less experience will be considered as AVP / Manager. Open to fresh graduate Hands on experience in data analytics and statistics Good team player and able to deal with large amount of data Experience with SAS is essential and FRM / CFA qualification is preferable Good command of both English and Chinese, including Putonghua

Responsibilities: Assist in implementing strategies over the Bank's assets and liabilities with on-going monitoring of the actual implementation results and NIM performance Conduct in-depth assets and liabilities management (''ALM'') related analysis and propose enhancement recommendations; prepare high-quality ALCO analysis papers Assist in maintaining and executing a sound fund transfer pricing (''FTP'') mechanism; support the formulation and implementation process of FTP strategy Assist in the production of annual ICAAP and Capital Management related process Proactively liaison and partner with business divisions and treasury in the ALM process to drive towards targets Drive the enhancement process of ALM-related database, data quality and analysis tools Support ALM related projects Requirements: University degree in Accounting, Finance, Risk Management or related disciplines At least 3 years of experience in ALM, FTP or similar functions with financial institutions Knowledge in treasury activities and products Prior exposures in interest rate risk and liquidity risk management or capital management are definite advantages Sound analytical thinking is a pre-requisite Able to work independently under pressure, with good interpersonal and communication skills Good command of spoken and written English and Chinese, Mandarin is required   Applicants who are not contacted within 8 weeks may consider their applications unsuccessful and their personal data will be retained by the bank for a period up to two years. All information provided by applicants will be used for recruitment purposes only and will be used strictly in accordance with the bank’s personal data policies, a copy of which will be provided upon request.

Be responsible for the booking and revenue targets of ICT products (e.g., storage, server, big data, cloud computing). Ability to understand the customer’s needs in order to design the desired solution. Over 5 years direct ICT experience with a proven track record in an international company. Proven ability to manage customer accounts in cooperation with Sales management at CxO and technical level Proven track record of building long-term relationships with strategic enterprise accounts. Excellent collaboration skills with a wide variety of people (product management, engineering, marketing).

Bachelor’s degree or above Minimum 5 years working experience in well-known CT or IT companies and in key account sales and vertical market sales. Solution selling skill and high-touch CXO engagement.