Total 16 Full-time credit control executive job vacancies in IFC, Central

Job Overview:

We are seeking a dedicated and experienced Executive Assistant to provide high-level administrative support in CEO Office. The ideal candidate will be proactive, detail-oriented, and capable of managing multiple tasks efficiently.

Responsibilities:

• Manage executive calendars and schedule meetings and appointments
• Coordinate travel arrangements and prepare detailed itineraries
• Prepare and edit correspondence, communications, presentations, and other documents
• Conduct research and compile data to support executive decision-making
• Handle confidential information with discretion
• Assist in the preparation of reports, budgets, and presentations
• Anticipate the needs of the executives and proactively solve problems
• Liaise with other team members to ensure efficient communication flow
• Perform other administrative tasks as needed

• Proven experience as an Executive Assistant or similar role
• Proficiency in MS Office suite
• Excellent organizational and time-management skills
• Strong written and verbal communication skills
• Ability to multitask and prioritize tasks effectively
• Discretion and confidentiality
• Bachelor's degree in Business Administration or related field preferred
• Fluent in both Chinese and English are preferred

On behalf of our client - ShareCRM. They are looking for Marketing Executive and details as below:

ShareCRM is the global leader in connected CRM where data can be shared across people, systems, and external businesses to achieve modern customer-centric collaboration. Our one-cloud architecture creates seamless business flow between sales, service, and marketing use cases enabled by a powerful platform and AI layer. ShareCRM has over 1,000 employees worldwide serving numerous small businesses and 6000+ enterprise class customers. ShareCRM’s lead investors include IDG Capital, Northern Light Venture Capital, and Kingdee International. ShareCRM is a global late-stage pre-IPO company building its newly formed North America business as part of a broader global expansion initiative.

Your Responsibilities:

• Plan and execute marketing campaigns (co-operate with partners) to enhance the company's brand awareness and product visibility.
• Manage the company's social media platforms, interact with customers and collect market feedback.
• Collect and analyze market data to assist in formulating effective marketing strategies.
• Participate in customer relationship management to improve customer loyalty.
• Support the company's marketing, public relations and other related tasks. Take responsibility for SQL (Sales Qualified Leads).

What We Expect From You:

• A university degree, majoring in marketing or related disciplines.
• Two to three years of relevant work experience, familiar with direct sales and customer relationship management.
• Good market analysis and data statistics skills.
• Excellent communication and coordination abilities, being good at collaborating with customers and cross-functional teams.
• Familiar with social media marketing and digital promotion tools.
• Fluent in Cantonese and English, with good Chinese writing skills.

What We Offer You:

• Competitive salary and year-end bonus.
• Strong career development opportunities and training support.
• Medical insurance and other welfare allowances.
• Flexible work arrangements for a good work-life balance.

• Provide full spectrum of personal and business support to Senior Executive
• Liaise with internal and external parties for business activities, project management, etc.
• Manage calendar, coordinate meetings, events, organise daily schedules and travel arrangement
• Handle business correspondence, confidential documents and other administrative duties
• Prepare reports, budgets and expenses claims
• Assist with business pitching such as tender / proposal preparation and presentation materials
• Participate in ad-hoc tasks and projects as assigned

• Bachelor Degree or above, or equivalent qualifications at HKQF level 5
• At least 1 years relevant working experience from secretary role
• Well organized, attentive to details, able to handle multi-tasks with strong sense of responsibility
• Excellent communication and interpersonal skills
• Excellent and professional written and verbal English communication skills
• Good command of spoken and written Chinese
• Proficiency in MS Office
• Immediately available is highly preferred

• Attractive remuneration package 

• Career progression opportunities 
• Discretionary performance bonus 
• Medical & Dental insurance  
• Birthday leave 
• Anniversary leave 
• Study leave 
• Study subsidy scheme 
• Employee property loan / personal loan scheme 
• Numerous other staff benefits 

About Sleek

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro-SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 2 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign.  We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Audit : Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK.  We have around 450 staff with an intact startup mindset. 

We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

About the role:

We are looking for someone who is excited about the below Mission and Outcomes over the next 6-12 months.

Mission: Lead by example to help create a high-performing, engaged and scalable inbound Sales team for Sleek in Hong Kong.

Outcomes: 

1. Convert inbound leads into new business, using your experience and skills to improve upon existing lead conversion ratios
2. Become a specialist in Sleek’s market and Sleek’s offerings, thereby adding value to all leads (converted or not)
3. Through your above-average listening and communication skills, provide a professional and delightful experience to prospects, helping to grow word of mouth and brand value for Sleek in HK
4. Team up with other inbound Sales reps in HK, sharing feedback and tactics in an empathetic and patient manner
5. Maintain a clear and tidy pipeline of opportunities in HubSpot, ensuring reporting is timely and accurate
6. Identify and communicate improvement opportunities (processes, pitch, pricing, ..) to HK Country Manager, Sleek’s Head of Sales and Sleek’s CRO
7. Collaborate and share learnings with other inbound Sales team members serving Singapore, Australia and the UK markets

To do this, you will have a minimum of 5 years experience in Sales and based in Hong Kong.

• Ideally, most of your recent Sales experience will have been in inbound Sales.  And ideally, you will have held your last two roles for at least 18 months (barring exceptional circumstances).
• Most of your selling experience will have been in B2B or SaaS and/or services similar to what Sleek offers in Hong Kong.
• Proficiency in both written and spoken English and Traditional Chinese is required for this role. Knowledge of Simplified Chinese is considered an advantage.

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.

Structured thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

A great listener: Our prospects need to feel heard and understood by you.  You will present in a kind, calm, warm, attentive manner - working cooperatively to help solve the needs of our potential customers and never interrupting them.

Data driven: We are a data rich business with ~15,000 small customers.  Each decision we make can impact many more people than we realise - so it’s critical that we use sound data to support our strategies and review the success of our initiatives.

Can have tough conversations in a positive way: It’s not a matter of if, but when difficult interpersonal situations arise.  Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work.  People that proactively have tough conversations  with kindness build empathy, trust and great working relationships. 

Some other great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment. 

Flexibility: You’ll be able to work from home 2-3 days per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and options to work remotely up to 30 days a calendar year.  Additionally, you’ll be able to access our HK$ 7,000 pa flexi benefits scheme for home office equipment or health and fitness expenditure.  Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp.  Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

About the interview process

The successful candidate will participate in the below interview stages. 

It might seem like a lot - but fear not - we come prepared! We anticipate the process to last no more than 3 weeks from start to finish depending on your availability. Whether the interviews are held over video call or in person will depend on your location and the role. 

Introductory call

• A ~30 minute video call with a member of our HR team to discuss your application and get a better understanding of your experience and expectations for the role

Case study 

• You’ll have a ~45 minute chat with the Hiring Manager, where he or she will give you some real-life challenges that this role faces, and will ask for your approach to solving them

Career deep dive + Behavioural fit

• A ~60 minute chat with the Hiring Manager to discuss your last couple of roles in more detail
• Then, a ~60 minute chat with a member of the leadership team to understand how you work

Reference interviews

• We’ll have 2-3 short phone or video calls with references that you provide to us
• So as to not delay your offer, we may ask your permission to have these calls earlier on in the interview process

Requirement for background screening

Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role. 

This may include using external vendors to verify the below:

• Your education
• Any criminal history
• Any political exposure
• Any bankruptcy or adverse credit history

We will ask for your consent before conducting these checks.  Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.

Arena Investors, LP (“Arena”) is a global investment firm and merchant capital provider that seeks to generate attractive, risk-adjusted, and uncorrelated returns by investing in a highly diversified portfolio across the entire credit spectrum in areas where conventional sources of capital are scarce.  We are seeking a talented individual to join our Private Credit / Illiquid team in the APAC region. 

The successful candidate will be expected to originate, evaluate, and execute investment ideas and manage deal processes throughout APAC, in all illiquid asset classes including but not limited to corporate credit, real estate, and structured finance among others. Proven ability to create new PnL sources organically whether as an intrapreneur or in a startup venture is a plus.

Arena’s investments are typically complex, flexibly structured, geographically / industry agnostic, and usually considered to be “non-traditional” or “esoteric” illiquid middle market positions.  The firm follows an investment process that is fundamentals driven and capitalizes upon “process driven wrinkles,” “perceived risk”, and other “special situations” in order to generate superior risk-adjusted returns.  The successful candidate will have experience illiquid asset classes and have at least one sector, geography, or asset class specialty while having a strong general experience illiquid investments.

Arena has a flexible multi-strategy investment mandate to directly originate both performing and non-performing opportunities in corporate, specialty finance, real estate, and energy investments.  Transaction sizes typically range from $10 to $50 million.

Responsibilities:

·         Actively market, source, and develop new relationships and source transactions from intermediaries, sponsors and directly with borrowers 

·         Develop unique investment ideas and evaluate new industries for potential investments

·         Help accelerate the growth of new or nascent financing platforms

·         Screen new transactions, prepare, issue, negotiate and execute term sheets

·         Build operating models, perform valuation analysis, financial analysis and conduct industry research

·         Lead and attend management meetings, financial and accounting advisors on process management, diligence, structuring and negotiations with borrowers

·         Prepare and present comprehensive investment memoranda and investment committee materials

·         The ideal candidate must be entrepreneurial, energetic and technically proficient.  Must have the ability to thrive in a dynamic environment

·         Strong commercial sense and passion for networking

·         Candidate has a strong deal sourcing network and has a proven ability to generate new relationships as market dynamics evolve

·         Minimum of 15 years of finance experience; ideally in an investing role and focused on middle market companies

·         Fluent in English and another Asian language – a Southeast Asia language (e.g. Bahasa), Korean, or Japanese is a plus

·        We are seeking a candidate that is self-motivated, ambitious and has a high energy level

• Private Health Insurance
• Paid Time Off
• Flexible Work Arrangements
• Training & Development
• Performance Bonus

Role purpose

Our Business Intelligence teams work as trusted advisors to leading Fortune 500 companies, financial institutions, private market investors and law firms across the region. We help our clients understand and manage a variety of business risks, identifying and evaluating growth drivers, enabling them to succeed in complex environments. Your work as a member of the team will include managing multinational pre-transaction due diligence, partner assessment and compliance due diligence, assisting with client development in GCNA, and identifying sources of reputational and integrity risk.

Senior Consultants are responsible for producing clear, analytical and exceptionally well-written reports that effectively communicate findings to clients. They achieve this by combining information obtained through OSINT research with information obtained from interviews and their own analysis. They also need to conduct effective quality control and review of junior people’s work to make sure the deliverable meets our quality standards, and add in local context and broader geopolitical and regulatory risk assessment (or know when to draw upon support from other teams).

Role tasks and responsibilities

Project work

• Act as Project Leader for due diligence projects, managing multiple projects at any one time, having close involvement in the development of report findings, analysis and structure and managing all aspects of project administration
• Produce high-quality reports, including incorporating human intelligence into reports, conveying complex information in a confident, persuasive and accessible manner, conducting research and interviews, as well as producing analysis that goes beyond stage 1 analysis to stage 2 (“so what?”) and helps clients to resolve uncertainty and make decisions
• Robust review of junior people’s work to ensure the highest quality standard
• Support client managers by preparing and presenting to clients in a larger investigation as part of the project team
• Work proactively with subcontractors to generate insightful intelligence, demonstrating strong briefing and debriefing skills

Marketing, business development and other activities

• Draft and price proposals for due diligence under the guidance of a more experienced colleague, demonstrating that consideration is given to understanding the context and purpose of the client’s request and the ability to draft an appropriately tailored scope and methodology
• Contribute to marketing and profile-raising events and seek opportunities to develop projects and business generally, in conjunction with more senior colleagues
• Identify new subcontractors by researching sectors/jurisdictions and take responsibility for vetting and testing new subcontractors, with support as appropriate from more senior colleagues
• Bring up suggestions for innovation and automation to drive efficiency
• Produce thought leadership to support marketing and the sales process

Essential

• Excellent command of mandarin Chinese and English languages
• At least seven years’ relevant experience in consulting / financial services / journalism / research-driven roles
• Substantial knowledge of Word, Excel, and PowerPoint
• Proficient in conducting independent OSINT and public record research
• Excellent ability to analyse and interpret research findings
• General knowledge and deep understanding of political and business trends in China
• Proven ability to multi-task and handle stressful situations
• Ability to work well with others in a team
• Strong work ethic

Preferred

• Strong ability to process complex legal documents and navigate listed company disclosures
• Experience of or exposure to ESG due diligence
• Certified Fraud Examiner (CFE)
• Specific knowledge of the financial sector, including the ability to read and analyse financial data
• Experience of data analytics or data visualisation

Qualifications and specialist skills

• At least a bachelor’s degree in a relevant discipline (international relations, politics, economics, business, finance, journalism/communications, social sciences)

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

Control Risks is currently looking to hire a Head of Security to support a global banking client and assume responsibility for the physical security of the client's offices and other commercial premises within Hong Kong.

As the Country level leader of physical security, the successful candidate will act as the key point of contact for operational security matters and will require excellent communication and account management skills to engage positively and proactively with stakeholders at all levels of the bank.

We are excited to hear from suitably qualified candidates, currently based in Hong Kong, with experience gained in a commercial security, law enforcement, or a facilities management background with prior security responsibilities.

Responsibilities:

• Lead and mentor a team of direct employees and vendors responsible for the physical security of branches, offices, and other facilities within country.
• On a routine basis, monitor security personnel and security system performance to ensure all security, safety and compliance requirements are met, including service delivery of all security related vendors.
• Devise local procedures for access control, CCTV surveillance and alarm monitoring in alignment with global and local standards.
• Ensure in-country security system maintenance, minor project works, and software/hardware upgrades are executed in alignment with bank stakeholder requirements, global and local standards.
• Manage security and safety incidents, follow-up investigation and reporting to all stakeholders.
• Conduct local risk assessments, makes recommendations on physical security measures and implements them in accordance with global and local standards.
• Ensure security training, certification, tests & drills are periodically conducted, and records maintained.
• Keep senior level management informed on key issues, risks and incidents.

• High School Diploma or above.
• 4-6 years prior commercial security and/or law enforcement related experience. Candidates from a Facilities Management background with prior security responsibilities will be considered.
• Proven managerial and leadership ability.
• Excellent communicator at all levels of the organisation
• Able to comprehend and interpret most business documents.
• Able to respond effectively to the most sensitive issues.
• Able to write reports and manuals.
• Able to make effective and persuasive presentations on security training, concepts, and procedures to both staff, public groups and senior management stakeholders.
• Able to forecast and prepare annual budgets, including basic financial analysis to support justification of security expenditure.
• Working knowledge of Microsoft Word/Excel.
• Excellent understanding of the operation of Access Control, CCTV & Burglar Alarm systems.
• Basic knowledge of IP networks.
• Good written and oral English. Fluency in Cantonese is preferred.

• Provide full spectrum of personal and business support to senior executive
• Liaise with internal and external parties for business activities, project management, etc.
• Manage calendar, coordinate meetings, events, organize daily schedules and travel arrangement
• Handle business correspondence, confidential documents and other administrative duties
• Willing to handle multi-tasks and ad hoc assignment is required

• Bachelor Degree or above, or equivalent qualifications at HKQF level 5
• At least 3 years relevant working experience
• Excellent communication and interpersonal skills
• Well organized, attentive to details, able to handle multi-tasks with strong sense of responsibility
• Excellent and professional written and verbal English communication skills
• Good command of spoken and written Chinese
• Proficiency in MS Office

• Attractive remuneration package 

• Career progression opportunities 
• Discretionary performance bonus 
• Medical & Dental insurance  
• Birthday leave 
• Anniversary leave 
• Study leave 
• Study subsidy scheme 
• Employee property loan / personal loan scheme 
• Numerous other staff benefits 

• Introduce company's credit card to new customers by phone

• Answer customer inquiries, including credit card applications and cases follow-up
• Provide customers with the latest credit card offers
• Establish and maintain good customer relationships, and provide professional advice to customers at all times
• Provide professional and comprehensive services to potential customers
• Support outdoor credit card campaigns
• Support ad-hoc projects and tasks as assigned by superior

• Tertiary education, or equivalent qualifications at HKQF level 4
• At least 2 years call centre/ sales experience / customer services experience, with working experience in banking/ finance / property / retail / insurance industry would be an advantage  
• Fluent in Cantonese, English and Mandarin 
• Aggressive, proactive and able to work under pressure
• Excellent interpersonal and communication skills
• Fresh grad also welcomed to apply
• Out-going, proactive with good problem solving and customer service skills
• Immediate availability is preferred

• Attractive remuneration package
• Career progression opportunities
• Discretionary performance bonus
• Medical & Dental insurance
• Birthday leave
• Anniversary leave
• Study leave
• Study subsidy scheme
• Employee property loan / personal loan scheme
• Numerous other staff benefits

Role purpose

When clients are engaged in disputes, Control Risks provides expertise to assess prospects, investigate facts and support settlement. With 37 global offices and 50 years of experience, we are experts in intelligence gathering, investigative analysis and complex problem-solving, regionally and globally.

We are looking for an Associate Director in our dedicated dispute support practice for GCNA. This is a leadership role, and the successful candidate will have responsibility for growing and developing the practice in close collaboration with the head of the team and colleagues across different regions and service lines.

Role tasks and responsibilities

Dispute strategy and management

• Lead GCNA disputes work including proposals, project management, and client briefings.

• Ensure best in class execution and innovation around open-source research, source enquiries, and analysis.

• Manage and grow new and existing client relationships, with a focus on winning high-value, repeat mandates from law firms, in-house legal counsel and litigation funders.

• Play a leading role in developing our dispute support strategy alongside senior colleagues.

Business development

• Attend client meetings and pitch disputes work to prospective clients (external counsel, in-house counsel, arbitration practitioners, litigation funders) in GCNA and other regions, independently and in conjunction with local colleagues.

• Consistently develop the company’s position with its clients to enhance business development in close co-ordination with the other practice areas, and secure higher fee-earning engagements.

• Identify opportunities to differentiate Control Risks’ services by applying crisis management, fraud and forensics, and political and country risk methodologies from other practice areas.

• Work closely with senior colleagues in GCNA and global disputes team to plan and execute strategies to raise Control Risks’ profile as a market leader for dispute support.

• Represent Control Risks at events and other business development functions and assist in developing Control Risks’ profile within and outside China.

Case work

• Oversee multiple complex assignments, create project teams, and set plans, deliverables and project budgets.

• Collaborate with peers in other Business Intelligence practices to ensure our research is innovative, responsive and of high quality, identifying where technology could be best applied for research efficiencies or improvements in delivery.

• Manage output from direct reports: ensure rigorous quality control and the highest standards of service delivery.

• Ensure projects are priced, structured and managed effectively to deliver on profit and within margin targets.

Team management and culture

• Foster an inclusive, collaborative environment in project teams, drawing in the right resources on a case-by-case basis.

• Manage direct reports and mentor other BI team members, ensuring the development of their investigative and client-management skills across the lifecycle of a project, from pitching to delivery to feedback.

• Deliver and periodically review disputes and litigation support training across the Business Intelligence team.

• Identify and make recommendations for how to address any improvements in our internal skills and capabilities.

• Ensure that the team's legal and compliance requirements are understood and adhered to, including the implementation of associated training.

Candidates invited to interview will demonstrate evidence of holding a leadership role in a team delivering disputes and investigations work. They will have:

• Professional working proficiency in both English and Chinese languages
• A track record of managing and delivering complex dispute and litigation support services, including experience of asset tracing, human intelligence and open source (OSINT) investigations across multiple jurisdictions;

• The ability to write and present concisely and convincingly;
• A demonstrable record of winning mandates and growing client relationships over several years in the disputes and investigations sector;
• Experience of leadership and teamwork, and developing and retaining high-performing project team members;
• A firm understanding of the application of legal and compliance issues, and reputational and ethical considerations, affecting the business intelligence and investigations industry;
• Personal career growth within a global intelligence/investigations firm.

• Closely monitor all post-loan cases and identify overdue repayment to minimise credit losses from time to time
• Perform phone dunning and/or reminder message to delinquent clients in professional manner
• Communicate and monitor performance of appointed external parties including debt collection agencies, etc.
• Liaise with different internal parties in resolving disputes and outstanding accounts
• Prepare debt collection status report
• Provide general administration and clerical support to the team
• Handle enquiries related to collection matters
• Participate in ad-hoc projects as assigned

• Tertiary education, or equivalent qualifications at HKQF level 3
• Minimum 1 year working experience in sales support or customer service, preferably in credit control and debt collection operations
• Proficiency in both English and Chinese
• Strong self-motivation, with ability to work independently and under pressure
• Good interpersonal, negotiation and problem-solving skill
• Maintain a positive, empathetic and professional attitude toward customers at all time
• Proficiency in MS Office
• Immediate available is highly preferred

• Attractive remuneration package
• Career progression opportunities
• Discretionary performance bonus
• Medical & Dental insurance
• Birthday leave
• Anniversary leave
• Study leave
• Study subsidy scheme
• Employee property loan / personal loan scheme
• Numerous other staff benefits

• Coordinate and manage business travel logistics, including accommodation and itineraries
• Schedule and organize appointments, meetings, and events for executives
• Provide comprehensive professional, secretarial, and administrative support
• Liaise and coordinate with international government departments on behalf of executives
• Conduct policy reviews and assist in ensuring compliance with relevant regulations
• Perform errands and handle various ad hoc projects as assigned
• Maintain confidentiality and exercise discretion in handling sensitive information

• Bachelor's Degree or higher in International Business, International Affairs, or a related field
• Minimum of 3 years' experience as an Executive Assistant or in a similar role
• Proficiency in Cantonese, Mandarin, and English, with excellent communication, organizational, and professional writing skills
• Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Proven ability to manage multiple tasks and prioritize effectively
• Experience in liaising and coordinating with international governmental departments
• Experience in policy review and compliance
• Flexibility to work outside regular business hours as required
• Strong attention to detail and problem-solving skills
• High level of professionalism and ability to work independently

• 5-day work week
• Attractive remuneration package
• Comprehensive medical and dental coverage
• Opportunities for professional development and career advancement
• Friendly and collaborative work environment

Control Risks VANTAGE is seeking a dynamic, experienced leader to lead our APAC operations. VANTAGE is a global practice, but we recognise the necessity for a senior figure to elevate our activities in the region to enhance research output, foster engagement with senior colleagues across practices, and drive local client relationships within the financial sector in Hong Kong and China, and elsewhere in the region.

Operating across APAC, the role will oversee the teams and shape the future operational strategy for VANTAGE. Reporting to the Global VANTAGE Partner in London, this role is a pivotal link between our global vision and regional execution.

Tasks and Responsibilities

Operational strategy and excellence

• Working closely with the VANTAGE Global Partner, take leadership of VANTAGE activity in the APAC region, with oversight of three research teams of up to  30 people
• Have direct leadership of regional diligence research team, and dotted line management over other non-diligence team members, specifically client services in Singapore, and regional sales professionals.
• Work closely with VANTAGE Global Research Director to drive operational strategy among local diligence team, and ensure relevant capability, methodologies, capacity management, and team suitability and balance to deliver the highest levels of quality output for varying client needs and reporting types.
• Run training, develop capacity, and introduce best practices to handle anticipated capital market and FI diligence work in region.
• Work closely with VANTAGE Global Head of Client Services to ensure client service best practice in the region.
• Work closely with Control Risks APAC leadership in influencing regional strategy, including China-specific research, operational, data and privacy challenges, and potential future resourcing in new locations such as Malaysia.
• Work closely with leadership of other practices in APAC to maximize commercial opportunities and collaboration

 Regional Commercial focus

• The Head of VANTAGE APAC will focus on expanding engagement with Hong Kong and China-based FIs. This entails developing new product and pricing strategies in collaboration with both senior VANTAGE colleagues and the wider Control Risks business to significantly boost our presence in this market
• The Head of VANTAGE APAC will assist in commercial activities across the region, collaborating with regional VANTAGE commercial teams, Markets & Partnerships/Account Management teams, and colleagues in other practices. Highlighting the value of VANTAGE and its solutions to win work effectively.
• Drive sales growth by positioning VANTAGE as the top provider of compliance due diligence and screening products. Ensure high-quality outputs are delivered promptly and invoices are processed efficiently, enhancing third-party confidence in our offering
• Elevate VANTAGE’S brand as a leading compliance and diligence solution both internally and externally. Drive new commercial opportunities by advocating for VANTAGE’ prominence in the market
• Have dotted line management of all VANTAGE commercial members in the region – be that CSMs or Sales people.
• Support commercial teams as needed negotiating proposals and contracts with customers and ensure their profitability
• Provide subject-matter expertise to geo-market leaders across the region
• Monitor market changes to identify new opportunities
• Cross-selling of other Control Risks services as and when appropriate

Product and service development

• Work with the global leadership team to drive ongoing innovation of the product and servicing through constant engagement with the market and clients

Essential

• Bachelor’s degree (master’s degree preferred)
• Strong English-language verbal and written communication skills

• Demonstrate industry experience in due diligence/third party compliance/investigations sector in Asia.
• Deep experience working in and leading regional research teams to produce high quality timely diligence and research output.
• A detailed understanding of the regional financial services market along with key relationships.
• A strong understanding of research and operational challenges in the region, including China specific research requirements, and a willingness to lean into Control Risks strategic decision making on these issues.
• Proven track record winning work from financial service clients, and understanding broader commercial opportunities relevant to VANTAGE
• Candidate must be proactive, entrepreneurial, compelling, and exceptional in front of clients and colleagues, with a high degree of personal confidence to build relationships.
• Comfortable operating in a matrixed working environment, with the ability to build trusted internal relationships.
• Is sensitive and responsive to individual and cultural differences, adjusting style to get the best from individuals.
• Maintains high standards in dealing with people, is a role model and leads teams and individual performance in a consistent and professional manner.
• Ensures sound commercial awareness applied to all solutions, harnessing margin improvement.
• Analyse situations with a global perspective, considering broader implications beyond the immediate team or department.
• Innovate to meet organisational, market, and client needs effectively.
• Drive high performance and meet client needs through effective decision-making
• Inspires a determination to achieve high standards
• Account management experience.
• Pitching to C-level stakeholders, particularly Heads of Financial Crime, Chief Compliance Officers and Chief Ethics officers.
• Significant client-facing experience
• Exceptional communication skills
• Strong presentation skills

Preferred

Proficiency in Mandarin and/or Cantonese

• Control Risks offers a competitively positioned compensation and benefits package.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

Job Responsibilities:

• Provide comprehensive administrative and secretarial support to senior management
• Manage calendar, schedule appointments and meetings, and coordinate travel arrangements
• Prepare and edit correspondence, reports, and presentations
• Handle incoming calls, emails, and other forms of communication
• Being the first point of contact for visitors coming to the office
• Operate and manage a full spectrum of office service/daily operations for the office
• Coordinate and organize internal and external meetings and events
• Assist in preparing and monitoring budgets and expenses
• Support office relocation and renovation project
• Handle the procurement of the operational needs of administration functions
• Liaise with relevant vendors, contractors, and other service providers
• Organize staff activities and company events
• Other ad hoc duties as requested

• Bachelor's degree in Business Administration or a related field
• Proven experience as an executive assistant or in a similar administrative role
• Excellent organizational and time management skills
• Strong written and verbal communication skills
• Proficient in Microsoft Office Suite
• Attention to detail and ability to multitask
• Professional and discreet with strong interpersonal skills
• Ability to work independently and handle confidential information
• Fluency in English, Cantonese, and Mandarin is preferred

• Private Health Insurance
• Pension Plan
• Performance Bonus
• Training & Development
• Paid Time Off

Reception and Office Management

• Handle office main line, screen calls, and provide client support
• Manage meeting rooms, common areas, and office visitors
• Maintain office equipment and manage office supplies
• Administer office security system and manage access cards
• Coordinate travel requests for Hong Kong team and visitors
• Manage business cards for all employees and assist with event scheduling.
• Manage relationships with vendors and suppliers
• Oversee IT support for the office, including hardware and software arrangements for new joiners
• Support new joiner and leaver processes, including printer and phone system setup
• Manage office work mobiles, contracts and renewals on a timely manner.
• Maintain and update stock and checklist on fixed assets and office equipment

Marketing and Business Support

• Assist with sales and marketing requirements for the office
• Coordinate event registrations, source and liaise with venues, manage logistics for marketing materials.
• Update administrative and CRM records and produce reports upon request

Operational Support

• Assist with credit card transactions, preparation of purchase orders, and tracking of expense reports.
• Provide ad hoc support to finance and business when needed

Essential

• Attention to detail and a passion for admin, process and efficiency
• Good command of English language skills (spoken and written)
• Experience in reception work, office management and maintenance, travel arrangements and sales and marketing coordination
• Able to work to tight deadlines
• Highly collaborative, enabling a working partnership with multiple team members across multiple disciplines
• Able to work flexibly and respond to changing business priorities  
• Demonstrate sound judgment and discretion

Preferred

• Worked in a multinational corporate environment

• Certificate or higher in a related field
• 3-5 years of prior experience in reception, office management, travel coordination, and sales/marketing support.
• Project management skills
• Intermediate to advanced working knowledge of Microsoft Excel and Word
• Excellent command of spoken and written Chinese and English